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SM 酒店及商業區的評分

3.5 out of 5
SM 酒店及商業區
Av. Los Patriotas 623, San Miguel, Lima, Lima

評論

7.8

不錯哦

10 分，有夠讚；275 則評論中有 82 則" "
8 分，不錯哦；275 則評論中有 114 則" "
6 分，一般般；275 則評論中有 50 則" "
4 分，不太好；275 則評論中有 19 則" "
2 分，很糟糕；275 則評論中有 10 則" "

8.4/10

整潔度

8.6/10

員工素質

6.8/10

設施服務

7.8/10

住宿環境和硬體

8.2/10

環保程度

評論

6/10 一般般

ChienChung

喜歡：員工素質
不喜歡：客房舒適度
離機場還算近
房間很小，夜晚有點吵，短暫過夜還算可以，這價格也就夠了

6/10 一般般

真實旅客

Less than one or two nights,you can stay here.
Good location of hotel. The breakfast is only eggs,bread and coffee. There is no hair dryer in room,some noise from the street or airplane.

6/10 一般般

真實旅客

喜歡：住宿環境和硬體

10/10 有夠讚

Priscilla

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Taking breakfast to my room was a unique experience. Thank you!
於 2024 年 2 月住了 2 晚
SM Hotel and Business Marketing 於 2024年2月29日回覆
Dear Priscila, thank you for choosing us, we hope to see you soon! Best regards

6/10 一般般

Sophia

於 2023 年 12 月住了 3 晚
SM Hotel and Business Marketing 於 2024年2月29日回覆
Thanks for your feedback, we hope to see you soon. Regards

2/10 很糟糕

Fernando

家庭旅遊
不喜歡：設施服務和住宿環境和硬體
Las habitaciones muy descuidadas, pero lo peor fue que las sabanas estaban sucias no las cambiaron, esto pasó en dos habitaciones. Nos retiramos del hotel.
於 2023 年 7 月住了 1 晚
SM Hotel & Business 於 2023年8月13日回覆
Lamentamos escuchar que tu estadía con nosotros no cumplió con tus expectativas. Gracias por tomarte el tiempo de dejarnos tus comentarios, esto nos ayuda a mejorar cada día.

6/10 一般般

cecilia

We were there only one night on a next early flight . room was clean and fine , is just to small. but customer service is good.
於 2023 年 6 月住了 2 晚
SM Hotel & Business 於 2023年7月20日回覆
Good morning. Thank you very much for taking the time and letting us know your comments. We hope to get better every day, we would love to receive you again. Greetings.

10/10 有夠讚

TAKUMI

於 2023 年 3 月住了 1 晚
SM HOTEL & BUSINESS 於 2023年4月4日回覆
Thank you so much Takumi :)

10/10 有夠讚

César

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Servicio de Calidad
Desde que llegue atendieron todas mis dudas y estuvieron pendiente de mi como si estuviera en casa,
於 2022 年 12 月住了 2 晚
Area de Reservas y Ventas 於 2023年2月25日回覆
Estimado César,Muchas gracias por sus gentiles comentarios, esperamos que pueda visitarnos nuevamente muy pronto.Saludos!

10/10 有夠讚

César

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Muy recomendable
Muy agradable, el personal muy amable y atento a todas las solicitudes que hacía
於 2022 年 12 月住了 9 晚
SM Hotel and Business Marketing 於 2024年2月29日回覆
Estimado César, gracias por tus comentarios. Esperamos verte en otra oportunidad en SM Hotel & Business. Saludos

2/10 很糟糕

Martin

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2022 年 11 月住了 1 晚

10/10 有夠讚

Giannina

於 2022 年 3 月住了 4 晚
SM Hotel and Business Marketing 於 2024年2月29日回覆
Thank you for you review. Regards

10/10 有夠讚

Daniel

喜歡：整潔度、設施服務和住宿環境和硬體
於 2022 年 1 月住了 1 晚
SM HOTEL & BUSINESS 於 2022年1月28日回覆
Muchas gracias por su valoración. Saludos.

6/10 一般般

真實旅客

家庭旅遊
喜歡：整潔度和員工素質
不喜歡：客房舒適度
Reservei esse hotel de última hora pois precisei passar a noite em Lima para poder tomar um voo no outro dia cedo. A princípio parece que não tinha os 2 quartos reservados, mas quando a atendente viu que já tinha sido pago, acabou resolvendo. O do meu filho foi um quarto bom, mas o meu, era minusculo, a janela dava para o corredor, cama de casal, cheiro forte mofo, o que pra mim que tenho rinite foi pra matar. Café da manhã fraco e serviço de transfer um absurdo, pediram $15,00 por pessoa, fomos para o aeroporto de taxi, bem mais em conta.
於 2022 年 1 月住了 1 晚
SM HOTEL & BUSINESS 於 2022年1月28日回覆
Muito obrigado por seus comentários, eles são levados em consideração para melhorar nosso serviço.

8/10 不錯哦

Carla

於 2021 年 10 月住了 1 晚
SM Hotel and Business Marketing 於 2024年2月29日回覆
Thanks for you review. Regards

10/10 有夠讚

Eber

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 10 月住了 3 晚

2/10 很糟糕

Wilson Alfredo Feria，Jamestown

喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
Unfriendly staff
於 2021 年 8 月住了 3 晚
SM HOTEL & BUSINESS 於 2021年9月7日回覆
Good morning Mr.Wilson Thank you very much for taking the time and letting us know your comments. We would like to have more details about the bad experience you had during your stay and with the staff so that we can correct the errors and be able to provide a better service every day.

8/10 不錯哦

HERIBERTO

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 7 月住了 1 晚
SM HOTEL & BUSINESS 於 2021年9月7日回覆
Muchas gracias por su calificación Sr. Heriberto. Esperamos recibirlo muy pronto nuevamente!

6/10 一般般

真實旅客

喜歡：整潔度和員工素質
Es un poco ruidoso el entorno no se descansa muy bien.
於 2019 年 12 月住了 1 晚
Staff SM Hotel & Business 於 2020年2月8日回覆
Lamentamos escuchar que tu estadía con nosotros no cumplió con tus expectativas. Gracias por tomarte el tiempo de dejarnos tus comentarios, esto nos ayuda a mejorar cada día. Esperamos que la próxima vez tu estadía sea mas satisfactoria.

8/10 不錯哦

vitor

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Bom quarto!
Quarto bastante confortável. Poderia melhorar o café da manhã
於 2019 年 11 月住了 4 晚
Administración SM Hotel 於 2020年2月10日回覆
Obrigado por deixar seu comentário sobre sua estadia conosco, isso nos ajuda a melhorar a cada dia. Por outro lado, o café da manhã está incluído na reserva, é um café da manhã americano padrão. Mais uma vez, obrigado por nos deixar seus comentários. Atenciosamente, SM Hotel.

8/10 不錯哦

真實旅客

喜歡：整潔度和員工素質
I needed a place to stay for about 12 hours while my flight departed so I look for a cheap Room In the surrounding area for what I paid it served it’s purpose. I am sure that they had other rooms that were more comfortable if I was there for that reason. But it was very secure and clean and it was in a safe neighborhood the staff was friendly
於 2019 年 11 月住了 1 晚
SM Hotel staff 於 2020年2月8日回覆
Thank for staying with us at SM Hotel & Business. We are glad that u loved our place. Your review helps to improve our service with our guests. We wish you safe travels! Thanks

8/10 不錯哦

Ania Pamela

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Todo bien
Bien y a buen precio
於 2019 年 11 月住了 1 晚
Staff SM Hotel 於 2020年2月8日回覆
¡Muchas gracias por tu comentario, Ania!

6/10 一般般

sixto

商務旅客
喜歡：整潔度、員工素質和客房舒適度
不喜歡：住宿環境和硬體
not fair price
room size very small for the price!
於 2019 年 11 月住了 2 晚
SM Hotel Staff 於 2020年2月8日回覆
Thank you for choosing us at SM Hotel & Business. We are sorry that u didn’t enjoy your stay at all. Please be sure we will put even more effort to keep improving our service. Best regards.

6/10 一般般

真實旅客

商務旅客
不喜歡：住宿環境和硬體
Its was just a few hours. Its difficult to judge and expect much from a $44 overnight stay. This was worth the hot shower and a bed than wait it out for 11 hours for the next flight. Breakfast was disappointing though. That needed improvement on so many levels.
於 2019 年 10 月住了 1 晚
Management 於 2019年10月30日回覆
Dear we appreciate your comment, we will continue working to improve and provide the best service to our travelers.

8/10 不錯哦

Miguel

喜歡：整潔度和員工素質
LA HOSPITALIDAD DE SU GENTE ES MUY CALIDA SIEMPRE BUSCARON LA MANERA DE QUE ESTUVIÉRAMOS AGUSTO
於 2019 年 10 月住了 1 晚
Gerencia 於 2019年10月24日回覆
Estimado Miguel agradecemos tu comentario y puntuación. Nos alegra que la atención de nuestro personal haya sido de tu agrado. ¡Vuelve pronto!

8/10 不錯哦

Barbara

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Be aware of the $25 fee for airport shuttle!
The hotel rate was fair but I wish we’d known that their airport shuttle “amenity” cost $25 (each way). $66 for the room + $50 (and tip) to get there and back to the airport. By the time the shuttle arrived at the airport could not check in to the hotel until after midnight and had to check out at 3am to allow enough time to get back to the airport.
於 2019 年 10 月住了 1 晚
Receptionist 於 2019年10月7日回覆
Dear Barbara, we appreciate your comment. We will continue working to provide our guests with the best possible service.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Todo el servicio fue excelente , profesionales y atención al cliente es estupendo
於 2019 年 9 月住了 7 晚
Recepcionista 於 2019年10月9日回覆
Agradecemos tu comentario ¡Vuelve pronto!

8/10 不錯哦

Silvana

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Casi todo estuvo bien solo que el desayuno lo sirven frío
於 2019 年 8 月住了 1 晚
Área de recepción 於 2019年9月17日回覆
Estimada Silvana, ¡Agradecemos tu comentario! Seguiremos trabajando para brindar el mejor servicio a nuestros huéspedes.

6/10 一般般

真實旅客

不喜歡：住宿環境和硬體
Esperava um pouco mais. Internet instável, café da manhã com poucas variedades (não sei se é porque estou acostumado com os servidos aqui no Brasil), limpeza limitada. Não curti muito!
於 2019 年 8 月住了 8 晚
Área de recepção 於 2019年8月16日回覆
Caro, obrigado pelo seu comentário! Estamos trabalhando para melhorar e oferecer um melhor serviço aos nossos hóspedes.

8/10 不錯哦

Victoria

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 8 月住了 5 晚
Área de recepción 於 2019年8月13日回覆
¡Agradecemos tu puntuación Victoria! Esperamos que hayas disfrutado tu estadía en nuestro Hotel. ¡Vuelve pronto!

6/10 一般般

真實旅客

情侶出遊
喜歡：整潔度和員工素質
En general buen lugar para quedarse solo una noche, la habitación muy fría y con algunas limitaciones en cuanto al uso de las instalaciones, digamos que en costo beneficio tendría un 6
於 2019 年 7 月住了 1 晚
Área de recepción 於 2019年8月15日回覆
Agradecemos tu comentario! Nuestras habitaciones cuentan con calefacción. Estamos para servirle!

4/10 不太好

MARIA

喜歡：員工素質
不喜歡：住宿環境和硬體
The shuttle driver was super nice, he was ready before departure time, i appreciated that. the staff was super nice. the only thing i didnt like was that i could hear EVERYTHING from my room. i could hear the cars out on the street.
於 2019 年 5 月住了 1 晚
Staff Sm Hotel&Business 於 2019年6月10日回覆
Dear Maria, thanks for your review! We are really sorry about the noise, we will make our effort to avoid these problems.

8/10 不錯哦

Steve

喜歡：整潔度、員工素質和客房舒適度
Good stay.
The staff was all very friendly, and very accommodating. The room was cleaned very thoroughly daily. Does no one do any ironing anymore? I asked for an iron, and they offered their laundry service. Also, we did have an issue with the instructions for using the safe. I follow instructions implicitly, and had nothing but trouble till I did it another way. I did suggest they make a correction on the instructions. We have stayed here because it is very close to where family lives, and close to shopping, restaraunts, etc.
於 2019 年 5 月住了 3 晚
SM HOTEL&BUSINESS STAFF 於 2019年6月19日回覆
Thanks for your review hope to see you!

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
Staff very friendly but hotel not as close we thought.
於 2019 年 5 月住了 1 晚
SM H&B Staff 於 2019年5月18日回覆
Thanks for your review, we will keep working in trying our best!

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
良いホテルです
hospitalityに優れたホテルでした。receptionやdriverも非常に親切でした。 空港-ホテルのshuttle serviceを利用しましたが、予約も待ち合わせも非常にスムーズでした。 部屋も綺麗で快適に過ごせました。
於 2019 年 4 月住了 2 晚
SM H&B Staff 於 2019年6月19日回覆
Thank you so much! For your review, hope you had a great time here. See you soon.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 3 月住了 2 晚
SM HOTEL&BUSINESS 於 2019年4月30日回覆
Gracias! Esperamos volver a verlo, pronto. Saludos Cordiales,

8/10 不錯哦

真實旅客

商務旅客
喜歡：整潔度和員工素質
¡La forma como las señoritas de la recepción atienden, brindan información y ayuda, y responden a todas las inquietudes es maravillosa! Por favor, incluyan restaurante con servicio de almuerzo y cena. Eso hará que el hotel sea perfecto. Por favor, arreglen la puerta de la entrada.
於 2019 年 2 月住了 3 晚
Gerencia 於 2019年3月7日回覆
Estimado, gracias por tomarse el tiempo en dejarnos un review. Nos agrada saber que estuvo bien atendido, tomaremos en cuenta sus consejos. Esperamos verlo pronto! Saludos

8/10 不錯哦

Алексей

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Отель для одной ночи.
Wi-fi в номере ловил очень плохо. На ресепшене стоит кофемашина но не работает, тогда зачем стоит? Номер очень тесный, окна выходят на улицу что создаёт шум в номере.
於 2019 年 1 月住了 1 晚
Область Приема 於 2019年8月13日回覆
Приносим свои извинения за неудобства, мы улучшили наши услуги, чтобы обеспечить нашим гостям теплый и комфортный отдых.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The employees have all been wonderful. A/C and airport shuttle service with warm breakfast were the reasons I chose it and all lived up to expectation.
於 2019 年 1 月住了 1 晚
SM HOTEL & BUSINESS 於 2019年1月21日回覆
Thank you for the review! Those are wonderful words! We hope to see you again!

6/10 一般般

真實旅客

不喜歡：客房舒適度
La ventana no cerraba correctamente y la coladera del baño estaba rota, le falta mantenimiento a ese hotel.
於 2018 年 12 月住了 1 晚
SM HOTEL & BUSINESS 於 2021年3月23日回覆
Estimados, ¡Agradecemos su comentario! Hemos hecho grandes remodelaciones en nuestro hotel, esperamos pronto poder contar con su presencia.

6/10 一般般

Luis G

不喜歡：員工素質
Close to the airport but don’t use their shuttle.
Need a place to stay overnight to catch a flight on the following day. The location for the hotel was convenient although they offered a shuttle for more than twice the price of a luxury taxi.
於 2018 年 12 月住了 1 晚

8/10 不錯哦

Shaun

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 11 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
Conveniently located near airport. Breakfast was freshly cooked. My only complaint is that the airconditioner right above the bed dripped on me!
於 2018 年 11 月住了 2 晚

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Close to airport and staff totally on the ball with airport pick up. Very nice! Nicely updated except for flooring in room and stairway/halls. Bathroom updates nice but deep cleaning needed near floor, shower area. Overall a good stay.
於 2018 年 11 月住了 1 晚

8/10 不錯哦

Estefany，union, nj

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
good one. However, the only problem i had is that if the hotel decides to raise their prices it should no affect to reservation already made. Mine went up.
於 2018 年 10 月住了 3 晚

10/10 有夠讚

Anna，Lima, Peru

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very nice hotel close to the airport. Rooms are clean and staff are very friendly.
於 2018 年 9 月住了 7 晚
SM HOTEL & BUSINESS 於 2018年9月17日回覆
Thanks so much Anna, we wait for your return.

8/10 不錯哦

Michael

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great value!!
This My “go-to” hotel when arriving in and transiting through Lima. Service, cleanliness and comfort is always tops. Great value!
於 2018 年 9 月住了 1 晚
SM HOTEL & BUSINESS 於 2018年9月18日回覆
Thanks for choose us like a part of your stay in Lima. We hope you come back soon.

8/10 不錯哦

Nicole，Boston

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfect for my quick night’s stay before heading back out to Cuzco. Clean hotel and room, friendly staff, nice little breakfast in the morning. I’d stay again!
於 2018 年 8 月住了 1 晚
SM HOTEL & BUSINESS 於 2018年9月1日回覆
Hi Nicole, Thank you for sharing your experience with us and sure we hope to see you in the future! Best regards, Yakelin

8/10 不錯哦

Mirco

喜歡：整潔度、員工素質和住宿環境和硬體
於 2018 年 7 月住了 4 晚
SM HOTEL & BUSINESS 於 2018年9月1日回覆
Hi Mirco, Thank for choosing us, we hope to see you soon. See you in the future, Yakelin

2/10 很糟糕

Kendal，Oregon, USA

不喜歡：客房舒適度
Not worth it
Location not good, staff unknowledgeable, the room had a window looking into extremely small court yard across from another rooms window. Hotel doors to outside they can never make work to unlock with button, we always had to wait for them to come around with keys to let us in and out. Also ended up with 2 HUGE bites from something in the room while sleeping. This was the only hotel I was bit at after being in Peru for 2 weeks and 6 different hotels. The kitchen staff was really nice & curious.
於 2018 年 5 月住了 2 晚