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麗江金茂凱悅臻選酒店的評分

5 out of 5
麗江金茂凱悅臻選酒店
香江路8號, 古城區, 麗江市, 雲南省

評論

9.0

太棒了

10 分，有夠讚；83 則評論中有 52 則" "
8 分，不錯哦；83 則評論中有 21 則" "
6 分，一般般；83 則評論中有 7 則" "
4 分，不太好；83 則評論中有 2 則" "
2 分，很糟糕；83 則評論中有 1 則" "

9.4/10

整潔度

8.8/10

員工素質

8.4/10

設施服務

9.2/10

住宿環境和硬體

9.6/10

環保程度

評論

10/10 有夠讚

HO KIN

喜歡：整潔度、員工素質和住宿環境和硬體
非常好之選
於 2023 年 12 月住了 1 晚
LJGGH 於 2023年12月15日回覆
Yi ggv ddiuq xeq ga mo！巍峨玉龙神山，呆萌羊驼矮马，浓郁纳西风情楼阁为您的假期增添别样体验。酒店将传统的纳西族建筑与现代设计相结合，以现代之笔诠释了雍容典雅的中式楼阁，让您感觉仿佛行走在丽江古城的街道之上，绿植成荫，鲜花四季不败，让您和家人忘记城市喧嚣，享受度假的乐趣。衷心的希望我们的服务可以为您的旅途增光添彩，酒店全体成员期待与您下次再会，祝您身体健康、天天开心、一切安好！

10/10 有夠讚

Ching

於 2023 年 12 月住了 1 晚
LJGGH 於 2023年12月12日回覆
Yi ggv ddiuq xeq ga mo！巍峨玉龙神山，呆萌羊驼矮马，浓郁纳西风情楼阁为您的假期增添别样体验。秀雅古朴的建筑群落，曲径通幽中，江南水色的神韵与纳西元素完美融合，大堂的设计也有着浓浓的民族特色，木阁素瓦中，点缀其间的艺术作品别具古意。非常荣幸得知您对我们酒店的满意，能为您在丽江的短暂驻足留下美好回忆，是我们一直秉承和追求的观念。您的满分给了我们很大信心和鼓励。期待在不久的将来可再次为您服务并祝您身体健康、万事如意！

8/10 不錯哦

Kee Kwan

團體旅遊
喜歡：整潔度
環境不錯，酒店餐廳早餐，滇香馆晚餐都不錯。房內設施舊，畢竟是5星級酒店，都有應該的清潔、整齊。開水喉就有熱水，但有時水溫不穩。想起來房間床頭的usb 是壞的，電話充電最好帶齊插頭。第一天到步時門口的職員叫我把行李不要帶進登記大廳，語氣不太友善。進去發現其他客人都是自己帶著的，登記完畢後發現那個職員走了去開車送客人回房間，我那行李箱沒人看著， 那時候在旁邊的客人蠻多！
LJGGH 於 2023年7月31日回覆
Al la laq lei！我们十分重视您住店期间的的感受和建议，很抱歉让您和家人有这段不愉快的经历。在部分细节没有达到凯悦集团的标准，这也是我们的失职和应该反省的地方。但这样的情况绝对是偶然现象，我们已经与酒店管理团队反馈并做出了相应的整改，希望这小小的意外，不会影响您继续选择凯悦，继续选择丽江金茂凯悦臻选酒店。我们已经做好了万全的准备，期待您的再次莅临，祝您生活愉快！

10/10 有夠讚

Xiang

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
景色无敌，环境舒服，非常适合度假之选。
於 2021 年 12 月住了 3 晚

10/10 有夠讚

LU

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
完美体验
非常好，值得拥有
於 2019 年 12 月住了 3 晚

8/10 不錯哦

Iok Fan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Quite and beautiful
Food there is not at the standard of this brand I have tried.
於 2019 年 9 月住了 2 晚
Amanda 於 2019年11月21日回覆
Dear Guest, thank you for choosing to stay at Jinmao Hotel Lijiang – The Unbound Collecting Hyatt and taking the time to share your valuable feedback with us.Your comments about the food selection has been documented and will certainly be looked into. We will for sure continue to deliver the bespoke and uncompromising service to our guests in all the needs and requests. We do hope to be able to welcome you back here again for your next trip in Lijiang.

10/10 有夠讚

YANFEI

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
愉快的一次体验
非常好的体验。
於 2019 年 2 月住了 1 晚
Amanda 於 2019年11月21日回覆
尊敬的宾客，感谢您入住丽江金茂酒店•凯悦臻选。在凯悦酒店，我们致力于向每位客人提供最正宗的款客服务，非常感谢您对我们的酒店感到满意，因此您的支持是对我们的极大鼓励。希望在不久的将来有机会再次为您奉上高质量服务。

6/10 一般般

真實旅客

喜歡：整潔度、住宿環境和硬體和客房舒適度
令人失望
酒店位置十分一般，遠離古城。我們本身預訂了套房，但check in員工自行安排了另外一間據說是景觀比較好但較細的房間，變相是downgrade 了。直到我們發現詢問才講，浪費了很多時間去轉房。房間中規中距，性價比低，同在麗江的州際酒店好很多。但員工態度有禮。酒店中餐廳味道好好，用了團購超便宜，兩人餐只要$128.
於 2018 年 9 月住了 1 晚
Amanda 於 2019年11月21日回覆
尊敬的客人，您好 感谢入住丽江金茂酒店•凯悦臻选。 非常高兴得知您在酒店度过一段愉快的时光。无论是酒店设施，亦或是服务，满足并超越客人的期望一直是我们追求的目标，您可感受到一段不一样的净心时光。对于您的建议我们会马上进行改进。

8/10 不錯哦

Carmen，Hong Kong

喜歡：整潔度、員工素質和客房舒適度
Good view, staff are helpful and friendly! Disappointed to the breakfast is not included!
於 2018 年 8 月住了 2 晚
Amanda 於 2018年9月6日回覆
Dear Guest, thank you for sharing your experience at Jinmao Hotel Lijiang, The Unbound Collection By Hyatt with us. We are delighted to hear that you were satisfied with our hotel. We look forward to welcoming you back with us in the future.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 6 月住了 1 晚
Amanda 於 2018年9月6日回覆
Thank you for choosing to stay at Jinmao Hotel Lijiang, The Unbound Collection By Hyatt. We do appreciate your kind words and look forward to welcoming you back!

10/10 有夠讚

Yuk Loi

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
職員服務態度友好親切。
於 2018 年 6 月住了 2 晚
Amanda 於 2018年9月14日回覆
尊敬的宾客，感谢您入住丽江金茂酒店•凯悦臻选，我们很荣幸的得知您在我们酒店有段美好的停留。很感谢您对丽江金茂酒店的认可。我们的用心与坚持，正是希望每位贵宾都能享有绝佳的入住体验。未来，也希望您和家人随时光临丽江金茂酒店，我们期待很快再与您相见！

4/10 不太好

kay mang

喜歡：整潔度和客房舒適度
不喜歡：員工素質和住宿環境和硬體
Will not come again until they improve
Beautiful hotel but bad experience. No service at all. We have to clean the table by ourselves at the Club. The worst was they screwed up my friend ‘s hotel bill, use my credit card to settle the bill then called me and asked us to settle it by ourselves. I have never stayed the hotel like this before.
於 2018 年 5 月住了 3 晚
Amanda 於 2018年9月6日回覆
Dear Guest, Thank you for sharing your experience of your stay in Jinmao Hotel Lijiang, The Unbound Collection By Hyatt. It is a pity that there were still some issues you were not 100% satisfied. Your kindly comments will drive us to improve services. Looking forward to seeing you again. Best regards!

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
非常舒適的客房。
離束河古城只有15分鐘的路程，散步過去很舒服。園區裡亦可散步。員工服務態度也很好。有機會會再去入住。
於 2018 年 4 月住了 1 晚
Amanda 於 2018年4月13日回覆
尊敬的宾客，感谢您入住丽江金茂酒店凯悦臻选，我们很荣幸的得知您在我们酒店有段美好的停留。很感谢您对丽江金茂君悦酒店的认可。我们的用心与坚持，正是希望每位贵宾都能享有绝佳的入住体验。未来，也希望您和家人随时光临丽江金茂酒店，我们期待很快再与您相见！

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 3 月住了 1 晚
Amanda 於 2018年4月15日回覆
尊敬的宾客，感谢您入住丽江金茂酒店凯悦臻选。在凯悦酒店，我们致力于向每位客人提供最正宗的款客服务，因此您的支持是对我们的极大鼓励。希望在不久的将来有机会再次为您奉上高质量服务。

8/10 不錯哦

Kamni

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 1 月住了 3 晚
Echo 於 2018年2月19日回覆
Dear Guest, Thank you for choosing to stay at Grand Hyatt Lijiang Hotel. We look forward to welcoming you back with us in the future.

10/10 有夠讚

jifang

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
整体感觉不错，是个好地方，就是稍偏一点
於 2017 年 12 月住了 1 晚
尊敬的宾客,您好。 感谢您入住丽江金茂君悦酒店, 我们很荣幸的得知您在我们酒店有段美好的停留。很感谢您对丽江金茂君悦酒店的认可。酒店毗邻束河古镇，仅五分钟车程即可到达。真诚邀请您有机会能再次莅临我们酒店，进一步感受位于海拔近3200米、由全套房及别墅组成的雪山酒店，所有房间均拥有180度的雪山美景，您可感受到一段不一样的净心时光。我们期待很快再与您相见！

10/10 有夠讚

Shui sing

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 12 月住了 2 晚
Dear Guest, thank you for sharing your experience at Grand Hyatt Lijiang with us. We are delighted to hear that you were satisfied with our hotel. We look forward to welcoming you back with us in the future.

10/10 有夠讚

Yiu Kay

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 7 月住了 4 晚

10/10 有夠讚

Yolanda

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
物有所值
環境優雅，服務到位，職員彬彬有禮，早餐也十分豐富。值得再次入住。
於 2017 年 6 月住了 2 晚

6/10 一般般

di

喜歡：員工素質、住宿環境和硬體和客房舒適度

10/10 有夠讚

ming kei，Hong Kong

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
New and Big hotel
The hotel is very new and facilities is good and space very large. I like the traditional chinese decoration and design. If I can come again, I will choose this hotel again. I will introduce it to my friend who will come Li Jiang.

8/10 不錯哦

Maggie，Hong Kong

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Facing Jade Dragon Snow Mountain
Hotel is facing Jade Dragon Snow Mountain with beautiful views. Good service and nearby Shuhe Ancent Town (15 mins by walk). Hotel is far away from city center and need to take taxi.

10/10 有夠讚

Edie

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
度假一流
酒店的位置距離麗江古城和玉龍雪山都很方便。最令我深刻的是酒店的清潔程度，由酒店房間到戶外都是一塵不染，景色方面，在酒店可以正面玉龍雪山，這個令人難望。

10/10 有夠讚

Wen-shan，台灣台北

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
環境高雅大方，服務人員親切友善
住宿在三樓躺在床上就可以看到玉龍雪山，景致迷人，接待人員親切友善，唯一缺點是當日入住加購早餐，隔日餐廳員工連續三次確認是否有含早餐，雖然態度語氣和緩，但是前台未交接清楚仍讓人不舒服。希望能改善此小小缺失，住房及整體環境很清幽雅致，值得推薦。距離束河古鎮也很近。日後還會推薦朋友入住該酒店。

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
非常理想
非常好的服務，自助餐(不是每天都有的)及下午茶物超所值，環境清優

10/10 有夠讚

Lun，Hong Kong

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
麗江最好酒店
整體個人覺得值100分。非常滿意。

10/10 有夠讚

SHUWEI，桂林

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
我希望再来！
太喜欢！每个人都太好！环境、设施！心情！

8/10 不錯哦

Wing Kai J，香港

喜歡：住宿環境和硬體和客房舒適度
尚算理想
洒店地方比较偏離市中心遠一奌。也許是新酒店所以有些設施要跟進，空调不是太理想。另刚入住時澡室熱水不能調較,后叫維修人員,维修后才能使用。

8/10 不錯哦

tingting，四川成都

喜歡：整潔度、員工素質和住宿環境和硬體
环境舒适~适合小住，舒服~
酒店的硬件非常好，环境也好，在房间就能看到美丽的玉龙雪山~实在太美了~~酒店提供免费的台球、桌球等，服务非常好，整体感觉都很好；就是酒店价格比较高，本来我也是在春节期间去的，大概价格就高，大概所有的五星级酒店都有个这个问题，被子用的化纤的，盖起来不透气~丽江早晚温差大，晚上冷，盖上了又热；原先配的枕头填充物太软，一旦躺下，完全就塌下去了，赶脚像没睡枕头似的，后来让服务员换了一个半荞麦的好的很多；另外小冰箱的噪音很大，不知道是不是我们这个房间的个别问题，跟客服提出拔掉电源，客服说不可能拔掉电源~另外不得不说下交通位置，离束河古镇近，骑自行车过去最合适，离丽江古城比较远，春节期间打车不打表，要30块~

10/10 有夠讚

Jin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

10/10 有夠讚

Chung Man

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This is a big property. It’s a nice place to relax. Few things can use some upkeeping but that goes with the age of the hotel.
於 2024 年 5 月住了 3 晚

6/10 一般般

Wan Fung

於 2022 年 6 月住了 1 晚

4/10 不太好

John

家庭旅遊
喜歡：整潔度
不喜歡：員工素質和住宿環境和硬體
Spacious room. The hotel was quiet, in fact too quiet it felt like a ghost town. The shopping area located inside the property was all closed and locked up, and you don't see that many guests around. Service was subpar, definitely not Hyatt's standards.
於 2019 年 10 月住了 2 晚
Amanda 於 2019年11月21日回覆
Dear Guest, Thank you for sharing your experience of your stay in Jinmao Hotel Lijiang, the Unbound Collection by Hyatt. and taking the time to share your valuable feedback with us. It is a pity that there were still some issues you were not 100% satisfied. Your kindly comments will drive us to improve services. Looking forward to seeing you again. Best regards!

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
아주 고급지구요 호텔내에서 산책만 해도 힐링되네요 수허고전 리장고전 전부 다 가깝구 좋아요 택시도 금방금방 잡아주시고 영어로 소통 가능합니다
於 2019 年 10 月住了 3 晚

6/10 一般般

真實旅客

喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
Beautiful property hindered by sloppy service
The Property is beautiful. The service by staff is not so great. When arrived , no staff to welcome or help with luggage. Arrived 3pm time slot. During departure 5am - also no one to help and say good bye. StAff is sleepy - not sure if is due to low season and not so many people.
於 2019 年 9 月住了 1 晚
Amanda 於 2019年11月21日回覆
Dear Guest, Thank you for sharing your experience of your stay in Jinmao Hotel Lijiang, the Unbound Collection by Hyatt. We are very happy to hear you had a nice time here. It is a pity that there were still some issues you were not 100% satisfied. Your kindly comments will drive us to improve services. Looking forward to seeing you again. Best regards!

10/10 有夠讚

Philippe

喜歡：員工素質、住宿環境和硬體和客房舒適度
Beautiful resort
Loved the mountain view. Very large and comfortable rooms. Highly recommended.
於 2019 年 8 月住了 2 晚
Amanda 於 2019年11月21日回覆
Dear Guest, thank you for sharing your experience at Jinmao Hotel Lijiang, the Unbound Collection by Hyatt with us. We are delighted to hear that you were satisfied with our hotel. We look forward to welcoming you back with us in the future.

8/10 不錯哦

Min

喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
멋친 풍경, 좋은 룸상태, 친절한 스텝
방갈로에 머물렀는데 설산이 뒤로 펼쳐진 훌륭한 풍경을 볼수 있고 넓고 깨긋한 룸 상태와 친절한 스텝들 덕분에 좋은 시간을 보낼수 있었습니다만 마지막 날 저녁을 먹고 오니 조명이 들어오지 않아서 밤 10시에 결국 방을 옮기게 되었는데 같은 등급으로 옮겨 주기로 했으나 맨션 형태의 3층 방으로 바꿔줘서 조금 실망을 하게 되었습니다.
於 2019 年 6 月住了 2 晚
Amanda 於 2019年7月3日回覆
존경하는 손님, 안녕하세요, 여강 김무호텔 •개선진 입사 감사 드립니다.호텔에서 즐거운 시간을 보냈다는 것을 알게 되어 기쁩니다.호텔 시설이든 서비스이든 고객을 만족하고 손님을 초월하는 희망은 항상 우리가 추구하는 목표입니다. 당신은 다른 정심의 시간을 느낄 수 있습니다.당신의 건의에 대하여 우리는 즉시 개선할 것입니다.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 4 月住了 2 晚
Amanda 於 2019年7月5日回覆
尊敬的宾客，感谢您入住丽江金茂酒店•凯悦臻选，我们很荣幸的得知您在我们酒店有段美好的停留。很感谢您对丽江金茂酒店的认可。我们的用心与坚持，正是希望每位贵宾都能享有绝佳的入住体验。未来，也希望您和家人随时光临丽江金茂酒店，我们期待很快再与您相见！

10/10 有夠讚

Kumico

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
宿泊当日に停電が有り、SPAとプールが使えなかったのはとても残念でした。
於 2019 年 4 月住了 2 晚
Amanda 於 2019年7月3日回覆
尊敬するお客様、麗江金茂ホテル・凱悦臻にご宿泊いただきまして、ありがとうございます。私達は光栄に存じます。あなたが私達のホテルに滞在しています。麗江金茂ホテルの承認をいただき、ありがとうございます。私達の意図と堅持は、すべての貴賓が素晴らしいチェックイン体験を享受できることを願っています。未来も家族といつでも麗江金茂ホテルに来てください。またお会いするのを楽しみにしています。

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 10 月住了 2 晚
Amanda 於 2019年11月23日回覆
尊敬的宾客，感谢您入住丽江金茂酒店•凯悦臻选，我们很荣幸的得知您在我们酒店有段美好的停留。很感谢您对丽江金茂酒店的认可。我们的用心与坚持，正是希望每位贵宾都能享有绝佳的入住体验。未来，也希望您和家人随时光临丽江金茂酒店，我们期待很快再与您相见！

10/10 有夠讚

Anthony，Sydney

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Highly recommend, would definitely stay again. Room was large and lovely. the hotel dining was excellent. Only issues were that I couldn't get a cocktail at the bar as it was a beer-only night. Also, the breakfast started at 0630 which I had to miss as I had to leave for an early flight. There was no in-room breakfast available.
於 2018 年 9 月住了 1 晚
Amanda 於 2019年11月21日回覆
Dear Guest, Thank you for sharing your experience of your stay in Jinmao Hotel Lijiang, the Unbound Collection by Hyatt. We are very happy to hear you had a nice time here. It is a pity that there were still some issues you were not 100% satisfied. Your kindly comments will drive us to improve services. Looking forward to seeing you again. Best regards!

8/10 不錯哦

Jack，California

喜歡：整潔度、住宿環境和硬體和客房舒適度
Nice hotel, but the location too far from the old town, the staff need more tranning, book the room from Expedia app. After arrived the hotel, the front desk can’t find the reservation, been waiting for almost 2 hours. Finally I Have to told the staff contect thier reserve department, after they confirm the reservation, have to wait for room clean, the staff don’t feel sorry in holetime.
於 2018 年 7 月住了 3 晚
Amanda 於 2018年9月6日回覆
Dear Guest, Thank you for sharing your experience of your stay in Jinmao Hotel Lijiang, The Unbound Collection By Hyatt. We are very happy to hear you had a nice time here. It is a pity that there were still some issues you were not 100% satisfied. Your kindly comments will drive us to improve services. Looking forward to seeing you again. Best regards!

10/10 有夠讚

Jiyeon，Seoul

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good experience
I am currently staying at the hayatt hotel. The hotel is beautifully managed with traditional-style buildings on a spacious ground. There are many facilities, of which the sauna is particularly spectacular. And above all, I was impressed by the friendly staff at the grand club. Sally and Judy provided a careful and friendly service with a smile. I've booked Hyatt for the first time because member of Accor club. However, due to Sally and Judy kindness, I became more interested in using Hyatt, too.
於 2018 年 6 月住了 2 晚
Amanda 於 2018年9月6日回覆
Dear Guest, thank you for sharing your experience at Jinmao Hotel Lijiang, The Unbound Collection By Hyatt with us. We are delighted to hear that you were satisfied with our hotel. We look forward to welcoming you back with us in the future.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
전반적으로 편안하고 주위환경도 좋으며 수영장도 좋았다. 하지만 특급호텔이라는 것에 비하면 영어사용자가 부족한듯....
於 2018 年 6 月住了 2 晚
Amanda 於 2019年11月21日回覆
Dear Guest, thank you for sharing your experience at Jinmao Hotel Lijiang, the Unbound Collection by Hyatt with us. We are delighted to hear that you were satisfied with our hotel. We look forward to welcoming you back with us in the future.

10/10 有夠讚

fonnn，BKK

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good hotel
Good hotel but a location is far from Shuhe old town(walk around 15-20 mins). From Shuhe old town to hotel-- hard to find a taxi.
於 2018 年 4 月住了 1 晚
Amanda 於 2018年9月6日回覆
Dear Guest, thank you for sharing your experience at Jinmao Hotel Lijiang, The Unbound Collection By Hyatt with us. We are delighted to hear that you were satisfied with our hotel. We look forward to welcoming you back with us in the future.

6/10 一般般

B&B Travels

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Disappointing for a Grand Hyatt
We stayed at this hotel for 3 nights. It is a beautiful property with nice rooms. However, during our stay, there was a lack of facilities for guests. Pool was closed without prior notice and the advertised game room cannot even be considered as such. The Chinese restaurant is the most disappointing part of this hotel. The food is not great for the prices they are charging. The service was non-existent at the restaurant. We had to ask for everything and the staff did not anticipate any of our requests. However, when we voiced this to the hotel, they were apologetic and tried to make it right.
於 2018 年 3 月住了 3 晚
Amanda 於 2018年4月11日回覆
Dear Guest, thank you for choosing to stay at Jinmao Hotel Lijiang – The Unbound Collecting Hyatt and taking the time to share your valuable feedback with us. We do appreciate your kind words of our facilities and Service. And I apologize about the Chinese Restaurantand. We invite you to come to our Lakeside Restaurant to enjoy the western food. And our Chinese restaurant also offer the traditional Yunnan food. Hope you will enjoy! We look forward to your next stay with us and continuous support in the near future. Thank you!

6/10 一般般

真實旅客

喜歡：整潔度
不喜歡：住宿環境和硬體
soso
Amanda 於 2018年4月11日回覆
尊敬的客人，非常感谢您入住丽江金茂酒店凯悦臻选。我们重视每一位宾客的意见，并不断提升设施和服务，一流的住宿环境和高品质服务是我们一贯的目标与追求。再次感谢您的关注，祝好！

10/10 有夠讚

John

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Absolutely gorgeous hotel!
Great hotel. Beautiful surroundings. Courteous and friendly staff. Excellent facilities.
於 2018 年 1 月住了 2 晚
Echo 於 2018年2月19日回覆
Dear Guest, thank you for sharing your experience at Grand Hyatt Lijiang with us. We are delighted to hear that you were satisfied with our hotel. We look forward to welcoming you back with us in the future.

10/10 有夠讚

Lee Ping

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Awesome!
於 2018 年 1 月住了 1 晚
Demi 於 2018年2月2日回覆
Dear Guest, thank you for sharing your experience on your recent stay with us. We are very proud to have made your stay comfortable. And we will try our best to improve the quality of service. I very much appreciate your kind words and we look forward to welcoming you back with us at Grand Hyatt Lijiang Hotel in the future.