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地獄峽谷大飯店 - 登高精選飯店的評分

3 out of 5
地獄峽谷大飯店 - 登高精選飯店
621 21st St, Lewiston, ID

評論

7.8

不錯哦

10 分，有夠讚；1000 則評論中有 361 則" "
8 分，不錯哦；1000 則評論中有 317 則" "
6 分，一般般；1000 則評論中有 175 則" "
4 分，不太好；1000 則評論中有 99 則" "
2 分，很糟糕；1000 則評論中有 48 則" "

7.8/10

整潔度

8.2/10

員工素質

8.4/10

設施服務

7.6/10

住宿環境和硬體

8.2/10

環保程度

評論

10/10 有夠讚

Debi，Nampa

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Place was very nice. Breakfast could be hotter but consistent with buffets. May want to have front desk personnel dress in something more appropriate than a grey sweatshirt.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Eva

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great place to stay!
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Gregory，Council

於 2024 年 4 月住了 1 晚

6/10 一般般

Floyd

親子旅遊
喜歡：整潔度
Hot tub not active. No pool. Wait staff for breakfast seemed unhappy being there.
於 2024 年 4 月住了 2 晚

6/10 一般般

Chery

家庭旅遊
不喜歡：員工素質
Disinterested staff
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Brandon

於 2024 年 3 月住了 1 晚

10/10 有夠讚

Terry

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
All the amenities are very fine, nice breakfasts, nice lounging area. I plan on staying there again anytime I am in town.
於 2024 年 3 月住了 2 晚
Hotel Staff 於 2024年3月24日回覆
Thank you! We are glad you enjoyed your stay and look forward to having you again!

10/10 有夠讚

Sharon，Lake Elsinore

寵物同遊, 家庭旅遊
喜歡：整潔度和住宿環境和硬體
Sara was very friendly. The clerk in the morning was a dud!!
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Annette

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great rooms
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Michael

於 2024 年 3 月住了 2 晚
Front Desk Staff 於 2024年3月31日回覆
Thank you for the review! We are glad you enjoyed your stay with us!

8/10 不錯哦

Amy

於 2024 年 2 月住了 1 晚

4/10 不太好

Bobbi

不喜歡：整潔度和員工素質
We were out in a handicap room. The shower floor was dirty needs updates! We are not handicapped. Morning front desk clerk was rude when asked a question.
Casey 於 2024年3月13日回覆
Thanks for taking the time to leave us a review. It looks like you booked a handicap room when you booked online. Also the bathrooms were just updated last year.

10/10 有夠讚

Nathan

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice property excited to come back
於 2024 年 2 月住了 1 晚
Casey 於 2024年2月13日回覆
Thank you for taking your time to leave us a review. We hope to see you in the near future.

4/10 不太好

Glen

商務旅客, 家庭旅遊
喜歡：整潔度
不喜歡：住宿環境和硬體
Like i stated before. We could hear the people in the next room (with kids) talking. NOT just noise, but we could hear FULL ON CONVERSATION.
於 2024 年 2 月住了 1 晚
Casey 於 2024年2月8日回覆
Glen, we do apologize for this inconvenience during your stay. There was a hockey tournament going on in town so many hotels had a lot of kids staying. You can always let our front desk know of these issues and they will help solve these problems so that you can enjoy your stay more. Once again sorry for the problem during your stay.

10/10 有夠讚

Devon

情侶出遊, 商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good hot breakfast with many options to choose from and servers were very helpful. 1.6 miles from LCSC. Did not get to see much of the facility do to time constraints. Many computers available on sight along with washers and dryers on our floor for 2.00 each. Perk of being able to have dinner on sight. One issue of a mattress having a stain was addressed.
於 2024 年 1 月住了 1 晚
Casey 於 2024年1月29日回覆
Thank you for taking your time to leave us a review. It's always a pleasure to hear people having a great time at the hotel. We hope to see you again in the near future.

2/10 很糟糕

Leslie

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I had to move rooms 3 times because the tv and or toilets did not function in my room. Them was told take it or leave it on the 4th room. There was a big tournament in town and by this time it was past 9:30 pm and I just wanted to go to bed. There was a gal trying to help- but take it or leave it wasn’t the phrase I wanted to hear and the front desk couldn’t care less.
GM 於 2024年1月10日回覆
Dear Leslie,My apologies for the perception of our agents attitude toward the room move. It is always our desire to assist in the best possible experience for our guests. If an issue with the television was the purpose of the room move for various rooms, most likely it was due to an upgrade with our provider. We hope you will consider our property again in the future knowing this was an error in proper communication from our team member. We will work with them on expectations and goals to ensure this does not occur in the future. Kind regards,Heidi Copeland

2/10 很糟糕

David

於 2024 年 1 月住了 1 晚
Casey 於 2024年1月9日回覆
David, we do apologize we didn't meet your expectations. I'm seeing that you didn't even stay on your original date as you had asked for a change of days.

10/10 有夠讚

donald

於 2023 年 12 月住了 3 晚
Casey 於 2024年1月9日回覆
Donald, thank you for taking your time to leave us a review. We appreciate your business and hope to see you again in the near future.

8/10 不錯哦

Mark

Casey 於 2024年2月8日回覆
Mark, thank you for taking the time to leave us a review. We hope to see you again in the near future.

10/10 有夠讚

真實旅客

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great!
於 2023 年 12 月住了 2 晚
Shaundra 於 2023年12月28日回覆
Thank you for the review! We are glad you enjoyed your stay!

4/10 不太好

Gerardo

家庭旅遊
不喜歡：整潔度、員工素質和客房舒適度
Disappointed, loud, I was not able to sleep.
Your Hotel Room seem clean, but not until I drop something under the AC unit and bed, there was a lot of dust balls, and small food items left by previous customers. The Bathroom fan was so loud, it sounded like a diesel truck, and the sound coming from outside was so loud, I was not able to sleep comfortably, and I was able to listen to people's conversations outside by the elevators; your doors are not sound proofed. Your employees at the front counter were not friendly at all, no one greeted me or say hi, not until I informed them that I had a reservation. You are in the hospitality business and they were not hospitable at all.
於 2023 年 11 月住了 1 晚
Front desk 於 2023年12月31日回覆
Gerado,Thank you for taking your time to leave us a review, we are sorry for the delayed response. We are very sorry to hear this us your stay with us. Your review will be shared with staff for training purposes. We hope that you will give us another try in the future. We try our best to make sure that our guests are comfortable during their stay with us, if we know there is a problem we will try our best to move you to another room or fix the issue.

8/10 不錯哦

Monasue

喜歡：員工素質和住宿環境和硬體
於 2023 年 11 月住了 1 晚
Casey 於 2024年1月9日回覆
Monasue thank you for taking your time to leave us a review. We appreciate your business and hope to see you again in the near future.

8/10 不錯哦

Doron

喜歡：整潔度、員工素質和客房舒適度
於 2023 年 11 月住了 1 晚
Casey 於 2023年11月28日回覆
Thank you for taking your time to leave us a review. We hope to see you again in the near future.

4/10 不太好

Kimberly

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Room wasnt ready and front desk staff was rude about it.
於 2023 年 11 月住了 1 晚
Front desk 於 2023年11月13日回覆
We are sorry to hear this of your check in experience with us, and apologize. We hope that you enjoyed your stay with us.

8/10 不錯哦

Donald

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Casey 於 2023年11月8日回覆
Thank you for taking your time to leave us a review. We are glad you enjoyed your stay. Hope to see you again in the near future.

8/10 不錯哦

Amanda

家庭旅遊
喜歡：員工素質和客房舒適度
於 2023 年 10 月住了 1 晚
Casey 於 2023年11月8日回覆
Thank you for taking your time to leave us a review. We are glad you enjoyed your stay. Hope to see you again in the near future.

8/10 不錯哦

Lindy

於 2023 年 11 月住了 1 晚
Casey 於 2023年11月28日回覆
Thank you for taking your time to leave us a review. We hope to see you again in the near future.

10/10 有夠讚

Bob

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Restaurant, bar, grill, pool, hot tube. What else can you ask for? Great stay
於 2023 年 10 月住了 2 晚
Casey 於 2023年11月8日回覆
Thank you for taking your time to leave us a review. We are glad you enjoyed your stay. Hope to see you again in the near future.

10/10 有夠讚

Erin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Casey 於 2023年11月8日回覆
Thank you for taking your time to leave us a review. We are glad you enjoyed your stay. Hope to see you again in the near future.

8/10 不錯哦

Janet

情侶出遊, 家庭旅遊
It was very busy and we couldn't check in so I never got to use the pool
於 2023 年 10 月住了 1 晚
Casey 於 2023年11月8日回覆
Thank you for taking your time to leave us a review. We are glad you enjoyed your stay. Hope to see you again in the near future.

6/10 一般般

Jordan

喜歡：員工素質和客房舒適度
不喜歡：住宿環境和硬體
Clean Hotel but needs to have maintenance done. Pool Rails were all loose. Our Bathroom Door and Room Door both were very hard to open/shut
於 2023 年 10 月住了 1 晚
Front desk 於 2023年10月18日回覆
Jordan, Thank you for taking time to leave us a review. We will have maintenance look into these issues right away. We hope that you enjoyed the rest of your stay with.

8/10 不錯哦

Phillip

喜歡：員工素質、設施服務和住宿環境和硬體
This a nice place to stay with a very good restaurant onsite. Room was clean but smelled like dirty socks.... very stale. I opened up the window but there was no screen.
於 2023 年 10 月住了 1 晚
Front desk 於 2023年10月22日回覆
Thank you for taking time to leave a review. We are sorry to hear this of your room, we will share this with staff for training purposes. We hope that you enjoyed the rest of your stay.

10/10 有夠讚

Jeffery

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Quiet
於 2023 年 10 月住了 1 晚
Casey 於 2023年11月8日回覆
Thank you for taking your time to leave us a review. We are glad you enjoyed your stay. Hope to see you again in the near future.

8/10 不錯哦

Ruth，Mount Vernon

喜歡：整潔度和員工素質
於 2023 年 10 月住了 1 晚
Casey 於 2023年11月8日回覆
Thank you for taking your time to leave us a review. We are glad you enjoyed your stay. Hope to see you again in the near future.

10/10 有夠讚

Jeffery

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 1 晚
Casey 於 2023年11月8日回覆
Thank you for taking your time to leave us a review. We are glad you enjoyed your stay. Hope to see you again in the near future.

10/10 有夠讚

Maryann

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
I would recomnend this hotel to anyone staying in the area. Ckean, friendly staff, great breakfast
於 2023 年 9 月住了 1 晚
Front desk 於 2023年10月1日回覆
Maryann, thank you for taking your time to leave us such a wonderful review. We are happy to hear that you enjoyed your stay with us and hope to see you in the future.

4/10 不太好

Janine

喜歡：整潔度
不喜歡：客房舒適度
Disappointing
This hotel is gone downhill since it switched from Red Lion. Could not make any adjustments to our heater/air conditioner it didn't appear to work so we had to unplug it from the wall.
於 2023 年 9 月住了 1 晚
Front desk 於 2023年9月17日回覆
Janine, We are sorry to hear this of your stay with us. We do have maintenance on site for any issues such as this. We hope that you will give us another chance in the future.

8/10 不錯哦

Phillip

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Very clean facility. Friendly staff, quick check in.
於 2023 年 9 月住了 1 晚
Front desk 於 2023年9月17日回覆
Phillip, thank you for taking time to leave us a review. We are happy to see that you enjoyed your stay with us.

10/10 有夠讚

Chelsi

於 2023 年 9 月住了 1 晚
Casey 於 2023年11月8日回覆
Thank you for taking your time to leave us a review. We are glad you enjoyed your stay. Hope to see you again in the near future.

10/10 有夠讚

Gerald

於 2023 年 9 月住了 1 晚
Casey 於 2023年11月8日回覆
Thank you for taking your time to leave us a review. We are glad you enjoyed your stay. Hope to see you again in the near future.

10/10 有夠讚

Mattress

於 2023 年 8 月住了 1 晚
Casey 於 2023年9月26日回覆
Thank you for taking your time to leave us a review. Hope to see you again in the near future.

8/10 不錯哦

Dean

家庭旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
It was clean
於 2023 年 8 月住了 2 晚
Front desk 於 2023年8月28日回覆
Dean, thank you for taking your time to leave us a review. We are happy to see that you enjoyed your stay with us.

10/10 有夠讚

Karen

喜歡：員工素質和住宿環境和硬體
Enjoyed the breakfast
於 2023 年 8 月住了 1 晚
Casey 於 2023年9月26日回覆
Thank you for taking your time to leave us a review. Hope to see you again in the near future.

10/10 有夠讚

James

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 1 晚
Front desk 於 2023年8月28日回覆
James, thank you for taking time your time to leave us a review. We hope to see you in the future.

6/10 一般般

Savannah

寵物同遊, 親子旅遊
喜歡：員工素質
It was fine, no major complaints but honestly just not worth the cost. Staff was friendly and helpful. Not exceptionally clean. Breakfast included was good. Location was convenient. Wouldn’t stay again as the amenities don’t justify $200 a night.
於 2023 年 8 月住了 2 晚
Casey 於 2023年8月22日回覆
Thank you for taking the time to complete our online survey regarding your recent stay at Hells Canyon Grand Hotel, Ascend Hotel Collection. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Afforable clean hotel
Hotel is older but rooms are well updated (no moldy carpets, modern room furniture). Free breakfast buffet does require you to wait to be seated and waitress serves drinks and a tip is expected.
於 2023 年 8 月住了 4 晚
Casey 於 2023年8月22日回覆
Thank you for taking the time to complete our online survey regarding your recent stay at Hells Canyon Grand Hotel, Ascend Hotel Collection. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 有夠讚

Craig

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
good Stay
Great breakfast and the rooms were huge. There are a lot of parking. Workers were great. Located near a lot of restaurants.
於 2023 年 8 月住了 5 晚
Front desk 於 2023年8月19日回覆
Craig, thank you for taking time to leave us such a positive review. We are pleased to see that you enjoyed your stay with us, and hope to see you in the future.

2/10 很糟糕

Alfredo

家庭旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
The worst hotel I've been in. Horrible customer service. Bed sheets were not changed, had numerous brown stains and hair on the bed. I have pictures of it. No blow dryer in the room. There was a sweater left in the closet by previous guest. The room service phone was broken. You had to use your cellphone to call the front desk every time. When we complained about it at the front desk and management, we were treated poorly. Never we will ever stay in this hotel again. We were there to drop off our son to college. Stressful event as it is for us and the hotel staff made it more stressful, unpleasant and sad stay. We called a few hotels in the area because we didn't want to stay there but everywhere was booked.
於 2023 年 8 月住了 2 晚
AGM 於 2023年8月22日回覆
Thank you for taking the time to complete our online survey regarding your recent stay at Hells Canyon Grand Hotel, Ascend Hotel Collection. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 不錯哦

Daniel

親子旅遊
喜歡：員工素質
The reason why we choose to stay at this place was because everything in Pullman was booked or really expensive. Check in was a breeze. And finding our room was easy. The only person I interacted with was the lady at the check in and she was nice and friendly. Room was spacious and the main thing, AC was absolutely amazing! With temperatures in express of 100 outside the AC inside easily got into the 50s. Would definitely stay here again if I was in the area.
於 2023 年 8 月住了 3 晚
Front desk 於 2023年8月19日回覆
Daniel, We are happy to hear that you enjoyed your stay with us. Thank you for taking your time to leave us a review. We hope to see you in the future.

10/10 有夠讚

Jacqueline

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 1 晚
Casey 於 2023年8月22日回覆
Thank you for taking the time to complete our online survey regarding your recent stay at Hells Canyon Grand Hotel, Ascend Hotel Collection. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.