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新花園景觀度假村 - CHSE 認證的評分

2.5 out of 5
新花園景觀度假村 - CHSE 認證
Jalan Padma Utara No. 4 Legian- Kuta, Legian, Bali

評論

7.8

不錯哦

10 分，有夠讚；299 則評論中有 105 則" "
8 分，不錯哦；299 則評論中有 104 則" "
6 分，一般般；299 則評論中有 55 則" "
4 分，不太好；299 則評論中有 24 則" "
2 分，很糟糕；299 則評論中有 11 則" "

8.2/10

整潔度

8.4/10

員工素質

8.0/10

設施服務

7.2/10

住宿環境和硬體

7.8/10

環保程度

評論

10/10 有夠讚

Wayne Anthony

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff are excellent! Very helpful. If you are a sports fan this is the place for you with the Y Bar metres from the front door. The room was always clean and plenty of transport options close to the hotel. Would stay there again.
於 2024 年 5 月住了 7 晚

10/10 有夠讚

William

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 6 晚

6/10 一般般

Janet

親子旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
Asked for late check out for 3 room we had booked, was told can’t as rooms where booked as soon as we left rooms 10.00am , but no one was put in the room I had till the next day , so not happy about it
於 2024 年 5 月住了 12 晚

10/10 有夠讚

Reegan

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 8 晚

6/10 一般般

Alison

情侶出遊
不喜歡：住宿環境和硬體
We stayed one night in a poolside deluxe room with breakfast included. The room and the bathroom require renovation. The water provided by the hotel was already open. A plus -the aircon worked well. Breakfast was terrible. We ate around 8am and the very limited offerings seemed like they had been there since 6am. The pool on the ground floor was extremely small and overcrowded. There was a lovely pool on the rooftop, which had noone in it, great cocktails and a view of the sea! The entire area on the rooftop was being renovated and painted, as we found out by having blobs of white paint on our legs and feet as it had fallen in the pool. At least a lasting memory of the holiday. I don't think it was cheap by any standards.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Shoaib

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Quiet,Calm and peaceful property with intellectual staff.
於 2024 年 4 月住了 4 晚

10/10 有夠讚

Grant

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We were in the cottages They are clean and large and got connecting rooms when we ask Would definitely stay there again
於 2024 年 4 月住了 7 晚

10/10 有夠讚

Linda

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staff. Great food. Fantastic bungalows. Great pools
於 2024 年 3 月住了 4 晚
Elsi 於 2024年4月11日回覆
Dear Linda,Greetings from New Garden View Resort Bali!Thank you for leaving us with superb feedback sharing your experience in such detail for future travelers to grasp a feeling of what our resort is all about.The whole team and I would like to wish you safe travels and look forward to welcoming you back to New Garden View Resort

8/10 不錯哦

Norman

團體旅遊
喜歡：整潔度和員工素質
Location, walking distance to multiple bars and dining establishments. Bathroom door kept self-locking, there was no key supplied to unlock the door yourself. Had to keep contacting staff to unlock. Mosquito problem in bathroom.
於 2024 年 3 月住了 9 晚
Elsi 於 2024年4月11日回覆
Dear Norman Greetings from New Garden View Resort Bali! We are grateful for your kind words on great location of our resort. At the same time, I would like to apologize for the inconvenience of your stay experience. We appreciate your valuable feedback and we have taken immediate action to avoid the same issue occur in the future. We will deliver a better experience on your next stay and I would like to wish you safe travels and look forward to welcoming you back to New Garden View Resort.

10/10 有夠讚

Deena

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Amazing staff! Great location, buffet breakfast and pools great too.
於 2024 年 3 月住了 3 晚
Elsi 於 2024年4月11日回覆
Dear Deena,Greetings from New Garden View Resort Bali!Thank you for leaving us with superb feedback sharing your experience in such detail for future travelers to grasp a feeling of what our resort is all about.The whole team and I would like to wish you safe travels and look forward to welcoming you back to New Garden View Resort.

6/10 一般般

Alan

情侶出遊
喜歡：整潔度、員工素質和設施服務
Breakfast was poor not a lot of choice, accommodation tired but being updated
於 2024 年 3 月住了 7 晚
Elsi 於 2024年4月11日回覆
Dear Alan, Thank you for taking the time to share your thoughts on your recent stay with us. Your feedback is truly appreciated. We understand your comment about the accommodation appearing a bit tired and breakfast not more choice and we want to assure you that we are constantly working on improvements to enhance our guests' experience. Your valuable input encourages us to continue striving for excellence. We are pleased to know that you found our accommodations to be excellent value for money. Our commitment is to provide a comfortable and affordable stay for all our guests. We look forward to welcoming you back in the future and hope to exceed your expectations on your next visit.

10/10 有夠讚

nicole

家庭旅遊
喜歡：整潔度、員工素質和設施服務
Good has become our favourite place to stay
於 2024 年 3 月住了 8 晚
Elsi 於 2024年3月27日回覆
Dear Nicole,Greetings from New Garden View Resort Bali!Thank you for leaving us with superb feedback sharing your experience in such detail for future travelers to grasp a feeling of what our resort is all about.The whole team and I would like to wish you safe travels and look forward to welcoming you back to New Garden View Resort.

4/10 不太好

Robyn

不喜歡：住宿環境和硬體
it has been let to run down and they only fix things when they stop working, they need to do it on going. will never give room number with booking try to give you sub standard room because you have paid a cheaper rate online. it is always a fight. This has become very trying and we have booked with this hotel for the last 7 years now going to another one in october
於 2024 年 3 月住了 9 晚

6/10 一般般

Lisa

團體旅遊
喜歡：員工素質
Staff great breakfast terrible
於 2024 年 3 月住了 4 晚
Elsi 於 2024年3月19日回覆
Dear Lisa,Thank you for taking the time to share your thoughts on your recent stay with us. We are delighted to hear our resort staff are great . Your feedback is truly appreciated. We understand your comment about the breakfast terrible and we want to assure you that we are constantly working on improvements to enhance our guests' experience. Your valuable input encourages us to continue striving for excellence. We are pleased to know that you found our accommodations to be excellent value for money. Our commitment is to provide a comfortable and affordable stay for all our guests. We look forward to welcoming you back in the future and hope to exceed your expectations on your next visit.

6/10 一般般

Tracy

於 2024 年 3 月住了 4 晚

10/10 有夠讚

Shelley

團體旅遊
Central to everything. Staff are amazing and can not help you enough. Great place to stay at affordable prices. Would definitely recommend.
於 2024 年 3 月住了 11 晚
Elsi 於 2024年3月13日回覆
Dear Shelley,Greetings from New Garden View Resort Bali!Thank you for leaving us with superb feedback sharing your experience in such detail for future travelers to grasp a feeling of what our resort is all about.The whole team and I would like to wish you safe travels and look forward to welcoming you back to New Garden View Resort.

10/10 有夠讚

Tracey

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We stayed in the older part of the hotel ( we just love this more traditional part of the resort over the newer modern part). I would suggest bringing mosquito coils if visiting in the wet season. The shower was just a drizzle, but we didn’t care, the place & location were awesome & outweighed the little issues.
於 2024 年 3 月住了 3 晚
Elsi 於 2024年3月13日回覆
Dear Tracey,Greetings from New Garden View Resort Bali!Thank you for leaving us with superb feedback sharing your experience in such detail for future travelers to grasp a feeling of what our resort is all about.We appreciate your valuable feedback regarding shower was just drizzel and we have taken immediate action to avoid the same issue occur in the future. We will deliver a better experience on your next stay and I would like to wish you safe travels and look forward to welcoming you back to New Garden View Resort

8/10 不錯哦

Cheryl

喜歡：整潔度和員工素質
於 2024 年 2 月住了 9 晚

8/10 不錯哦

Jo

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 15 晚

6/10 一般般

Albert

喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
Basic location and reasonable price.
Had issues with getting extra room door key, staff said no! First few days room not made up, even when door label done, had to contact reception at end of 2nd day. Air con leaked water and had to get maintenance, was dripping over clothes bag, no offer to get cleaned. Basic use of restuarant for breakie and diner as better and cheaper meals in area locations.
於 2024 年 2 月住了 8 晚
Elsi 於 2024年3月13日回覆
Dear AlbertGreetings from New Garden View Resort Bali! Thank you for taking the time to share your thoughts on your recent stay with us. At the same time, I would like to apologize for the inconvenience of your stay experience. We appreciate your valuable feedback and we have taken immediate action to avoid the same issue occur in the future. We will deliver a better experience on your next stay and I would like to wish you safe travels and look forward to welcoming you back to New Garden View Resort.

8/10 不錯哦

Sebastian

團體旅遊
喜歡：整潔度、員工素質和設施服務
Nice place, nice staff and nice rooftop pool
於 2024 年 2 月住了 9 晚
Elsi 於 2024年3月13日回覆
Dear Sebastian,Greetings from New Garden View Resort Bali!Thank you for leaving us with superb feedback sharing your experience in such detail for future travelers to grasp a feeling of what our resort is all about.The whole team and I would like to wish you safe travels and look forward to welcoming you back to New Garden View Resort.

6/10 一般般

Gordon Phillip

喜歡：整潔度、員工素質和設施服務
不喜歡：住宿環境和硬體
I stayed in a cottage at the back of the property, the room lacked lighting, was dated with old electrical plugs, and getting in and out of the shower was dangerous with water on tiles, high steps. The phone didn't work and room service was not available. Staff however were awesome.
於 2024 年 2 月住了 5 晚
Elsi 於 2024年3月13日回覆
Dear Gordon Philip Greetings from New Garden View Resort Bali! Thank you for taking the time to share your thoughts on your recent stay with us. At the same time, I would like to apologize for the inconvenience of your stay experience. We appreciate your valuable feedback and we have taken immediate action to avoid the same issue occur in the future. We will deliver a better experience on your next stay and I would like to wish you safe travels and look forward to welcoming you back to New Garden View Resort.

10/10 有夠讚

Karina

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Had a great time here! Loved the pool and swim up bar, staff were great!!
於 2024 年 2 月住了 6 晚
Elsi 於 2024年3月15日回覆
Dear Karina,Greetings from New Garden View Resort Bali!Thank you for leaving us with superb feedback sharing your experience in such detail for future travelers to grasp a feeling of what our resort is all about.The whole team and I would like to wish you safe travels and look forward to welcoming you back to New Garden View Resort.RegardsElsi

6/10 一般般

Chelsea

不喜歡：整潔度和員工素質
於 2024 年 2 月住了 6 晚

10/10 有夠讚

Joanne

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 7 晚

6/10 一般般

Cade

喜歡：員工素質
Currently under construction which wasnt mentioned when booking, alot of construction noise during the day. Big room but old compared to other rooms in the hotel. Overall it felt that if you werent spending 100$ plus per night you got the old stuff... linen and towels.
於 2024 年 2 月住了 8 晚
Elsi 於 2024年3月13日回覆
Dear Cade, Thank you for sharing your experience with us. We're glad to hear you think our location is great and We apologize for any inconvenience caused. Your input is valuable, and we appreciate your understanding that youare uncomfortable due to that case. We strive to provide an exceptional experience for all of our guests, and we hope to have the opportunity to welcome you back and exceed your expectations in the future.

8/10 不錯哦

Deborah

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 17 晚

10/10 有夠讚

Jeff

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I was completely happy with this location. The staff and facilities made for an ideal stay
Elsi 於 2024年3月13日回覆
Dear Jeff,Greetings from New Garden View Resort Bali!Thank you for leaving us with superb feedback sharing your experience in such detail for future travelers to grasp a feeling of what our resort is all about.The whole team and I would like to wish you safe travels and look forward to welcoming you back to New Garden View Resort.

10/10 有夠讚

Alvaro

於 2023 年 12 月住了 1 晚

8/10 不錯哦

Maureen

喜歡：員工素質
Felt slightly isolated where room was situated. A long walk from entrance area. At night it was not lit enough for safety issues. Nearly fell over from missing step in dark.
於 2023 年 12 月住了 2 晚

10/10 有夠讚

Leanne

喜歡：整潔度、員工素質和住宿環境和硬體

8/10 不錯哦

Justina

情侶出遊
喜歡：整潔度和員工素質
Overall the Hotel was great especially the staff who would go above AND beyond for you. Rooms.werr cleaned daily or when asked. Yes the older part needs an upgrade but that's a minor thing the towels could diffinitly do with an up grade as well beds are hell comfy we had one of the older rooms with no major issue other than the shower pressure very low and no bed side lights or switch to turn of the main light which was a pain as hitting the edge of the bed was not fun lol but look over great place great location and the pool on the roof top is great and relaxing with a great view.
於 2023 年 12 月住了 9 晚

10/10 有夠讚

Daniel

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good location& easy to get around, close to most things.
於 2023 年 11 月住了 4 晚

8/10 不錯哦

Leanne

喜歡：整潔度、員工素質和客房舒適度
Happy holidays at Garden View.
Enjoy staying at Garden View with 2 pools to swim in. Staff are really friendly and very helpful. Rooms were ok a couple of little issues but overall ok.
於 2023 年 11 月住了 10 晚

10/10 有夠讚

nicole

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great property. Will be back
於 2023 年 11 月住了 8 晚

10/10 有夠讚

Marnie

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 6 晚

2/10 很糟糕

Alison

於 2023 年 11 月住了 8 晚

4/10 不太好

Ashley

團體旅遊
不喜歡：設施服務和住宿環境和硬體
Didn’t have hot water for duration of stay, asked to fix multiple times and was not fixed, will not be staying again.
於 2023 年 11 月住了 5 晚

10/10 有夠讚

David

於 2023 年 11 月住了 2 晚

8/10 不錯哦

Tracey

情侶出遊
Value for money
於 2023 年 11 月住了 5 晚

8/10 不錯哦

Grant

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 7 晚

10/10 有夠讚

Alan

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Overall this place was great & it's big! I've stayed in some pretty smick places [5* ] in other countries & I'd rate this joint equally, at a 3.5* price. At AU$85 a night, I was more than happy. I have mobility issues & use a wheeled walking frame, which I'd told them about. I requested a Ground Floor Deluxe Poolside room, which they reserved for me, that required negotiating a ramp to get down to. They also held another "internal" more accessible room - no ramp. Opting for my 1st choice, the night staff [I arrived after Midnight, delayed flight] escorted me & luggage safely to my room. During my 11-day stay, the staff seeing me made sure I was okay, offering assistance. Nearly always addressing me as Mr Barker; eventually, I got them to "Call Me Al" or Alan 😆. All the staff were excellent & friendly. Anything I requested was promptly seen to. The Air-Conditioned Poolside room was huge with a PARTY-SIZED KING BED 😆 & I was solo! Quiet too. I asked if other rooms had smaller beds, but Deluxe meant Deluxe, so no. The room was serviced daily, but I gave the House "Maid" time off from making up my room a few times. The Resort was always neat & tidy, with groundkeepers tending to it daily. It was not run down but what I'd call rustic, with a bit of peeling paint and the odd furniture knock or 2. The Y Sports Bar just outside -live music - a bonus! If you're looking for a reasonably priced, well-kept & conveniently placed RESORT, I'd highly recommend the Garden View.
於 2023 年 10 月住了 10 晚

10/10 有夠讚

Thomas Joseph

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Unique place to stay
於 2023 年 10 月住了 5 晚

4/10 不太好

Amanda

團體旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very poor quality service, cleanliness & dining options.
於 2023 年 10 月住了 8 晚

2/10 很糟糕

Sophie

不喜歡：整潔度、員工素質和住宿環境和硬體
The room was dirty, mouldy & the bathroom was disgusting.
於 2023 年 8 月住了 2 晚

8/10 不錯哦

dave

情侶出遊
喜歡：員工素質
不喜歡：設施服務和住宿環境和硬體
The pace is getting a bit run down
於 2023 年 3 月住了 7 晚

8/10 不錯哦

Anthony Mark

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great rooms big beds service was excellent very cle at n and tidy good central location
於 2023 年 2 月住了 7 晚

8/10 不錯哦

Jessica

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I liked that it was close to the sports bar, good shopping and a circle K. You can park your scooter in the basement and it’s safe. The breakfast had plenty of options and the staff where very friendly. We stayed in the older/cheaper accomodation. It was great except the shower didn’t have much pressure and the walls where pretty thin, I could hear my neighbours. Overall would stay here again but maybe in the newer part.
於 2023 年 2 月住了 8 晚
Dewa Tirta 於 2023年2月14日回覆
Dear Jessica,Greetings from New Garden View Resort Bali!We are grateful for your kind words on quite maintained of our resort during pandemic. At the same time, I would like to apologize for the inconvenience of your arrival experience. We appreciate your valuable feedback and we have taken immediate action to avoid the same issue occur in the future. We will deliver a better experience on your next stay and I would like to wish you safe travels and look forward to welcoming you back to New Garden View Resort.Dewa TirtaGeneral Manager

6/10 一般般

Margaret Anne

情侶出遊
喜歡：整潔度和員工素質
the swimming pool was too deep i am only 5foot 2 inches tall and was unable to stand in the pool at all i can swim but you don't want to swim aall the time i won't go back also maintenance on deck areas was poor and will become dangerous
於 2023 年 1 月住了 12 晚
Dewa Tirta 於 2023年1月27日回覆
Dear Margaret,Greetings from New Garden View Resort Bali!We are grateful for your kind words on quite maintained of our resort during pandemic. At the same time, I would like to apologize for the inconvenience of your arrival experience. We appreciate your valuable feedback and we have taken immediate action to avoid the same issue occur in the future. We will deliver a better experience on your next stay and I would like to wish you safe travels and look forward to welcoming you back to New Garden View Resort.Dewa TirtaGeneral Manager

8/10 不錯哦

Kelly Ann，Sydenham

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location
Dewa Tirta 於 2022年12月2日回覆
Dear Kelly,Greetings from New Garden View Resort Bali!We are grateful for your kind words on quite maintained of our resort during pandemic. At the same time, I would like to apologize for the inconvenience of your arrival experience. We appreciate your valuable feedback and we have taken immediate action to avoid the same issue occur in the future. We will deliver a better experience on your next stay and I would like to wish you safe travels and look forward to welcoming you back to New Garden View Resort.Dewa TirtaGeneral Manager