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威尼斯飯店的評分

3.5 out of 5
威尼斯飯店
Renaissance Gardens, Washington Drive, Legazpi, Albay

評論

7.2

不錯哦

10 分，有夠讚；102 則評論中有 26 則" "
8 分，不錯哦；102 則評論中有 32 則" "
6 分，一般般；102 則評論中有 25 則" "
4 分，不太好；102 則評論中有 10 則" "
2 分，很糟糕；102 則評論中有 9 則" "

7.6/10

整潔度

7.6/10

員工素質

6.6/10

設施服務

6.8/10

住宿環境和硬體

9.0/10

環保程度

評論

10/10 有夠讚

Chang

喜歡：整潔度和員工素質
Good food and breakfast. 3 min
Good food and breakfast. 3 min to airport and 5 min to downtown. Free transportation from/to airport. The standard room is a single room in fact.

8/10 不錯哦

Ricardo，Bartlett

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The property is a bit old but the room was ok. The staff are great. They are polite, helpful and easy to talk to.
於 2024 年 2 月住了 3 晚

10/10 有夠讚

Joel

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff was wonderful in all areas. Great view room of Mayon Volcano
於 2024 年 2 月住了 2 晚

10/10 有夠讚

YONGCHON

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
아주 좋았습니다
於 2023 年 10 月住了 3 晚

6/10 一般般

Marc

家庭旅遊
喜歡：員工素質和客房舒適度
Ne pas prendre si vous recherchez une piscine
L’hôtel est placé dans une rue privée ce qui est un bon point. J’avais pris cet hôtel pour sa piscine mais la piscine se trouve à 100m de l’hôtel à côté d’une grande salle de réception qui est la plus part du temps utilisée (donc forcément tout le monde vous regarde vous baigner …). L’eau était trouble aussi (impossible de voir ses pieds dans l’eau). Donc si comme nous vous chercher un hôtel à Leagazpi avec Piscine , passez votre chemin… Sinon l’hôtel est pas trop mal mais pas d’ascenseur et au deuxième étage ils ne font pas fonctionner les ventilateurs dans les couloirs… Il faut donc une chaleur d’enfer. Merci
於 2023 年 8 月住了 2 晚

8/10 不錯哦

Marlon

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 3 晚

10/10 有夠讚

Tim

於 2023 年 7 月住了 1 晚
Abby 於 2023年7月25日回覆
Dear Sir Twomey,Good day!Thank you for your overwhleming rating to our property. We hope to see you again next time. Take care Sir!The Management

10/10 有夠讚

Divina

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
The staff were very nice and polite. Anytime I asked for cleaning our room, they’d do it without hesitation. I love the breakfast as well as the servers.
於 2023 年 4 月住了 4 晚
abby 於 2023年4月8日回覆
Dear Ma'am Divina,Good day!Thank you very much, Ma'am for choosig us during your short vacay. We hope to see you again next time. We thank you also for the great reviews po.Take care, Ma'am.Abby and The Management

10/10 有夠讚

Maria linda

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
La Venezia is nice..
It was comfortable, clean, and centrally located.
於 2023 年 2 月住了 2 晚
Abby 於 2023年2月14日回覆
Good day! We thank you for your kind review on our property. We hope to see you soon, Ma'am.Happy Valentines!

8/10 不錯哦

Darrell

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
A little disappointment
Hotel waiting until the weekend to clean their swimming pool our whole stay which is one of the reasons I chose this hotel. The pool should have been cleaned overnight hours or during the week. The breakfast was ok but have had better.
於 2022 年 6 月住了 1 晚

8/10 不錯哦

Edwin

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 6 月住了 1 晚
Abby 於 2021年6月16日回覆
Dear Sir Edwin, Good day! We would like to thank you for taking the time to rate us based on your stay last June 14, 2021. We are truly grateful that you have chosen us despite many booming hotels in the city. Hope to see you again ,Sir!

8/10 不錯哦

Heather

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Convenient location and helpful staff
The hotel staff here was so helpful they researched tours for our stay at the next hotel we were going to. The only problem was we were over a restaurant that was very loud our first night. I would recommend asking for a quieter place if you have small children and want to be able to sleep earlier. Overall though, it was a very good stay in a convenient location even if the area is dirty.
於 2020 年 2 月住了 3 晚
Abby 於 2020年3月11日回覆
Dear Ms. Heather, Warm greetings from Hotel Venezia! Thank you for taking the time to make a review of our property. We greatly appreciate and value your comments regarding your stay. We are happy that you find our staff helpful - making our guests feel at home and comfortable by giving them our best products and sincere service is our main priority. We are deeply sorry for the inconvenience during your first night with us. We had a Saturday Night Dinner buffet with band that time and we apologize if this has troubled your rest. We are regretful that we were not able to make it up to you instantly. May we know in what location of the hotel did you find dirty so we may rectify it? Thank you for giving us the opportunity to be of service, and hope to be given another chance to make up for our shortcomings on your next visit. The Management

10/10 有夠讚

Celeste

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The friendliest crew
Everyone in this hotel are nice and will accomodate concerns anytime of the day. Highly recommended.
於 2020 年 2 月住了 7 晚
Abby 於 2020年3月6日回覆
Dear Ma'am Celeste, Greetings from Hotel Venezia! We would like to thank you for taking the time to make a review in our property. We greatly appreciate and value your comments regarding your stay. Making our guests feel at home and comfortable by giving them our best products and services is our main priority and we are delighted that we were able to meet your expectations. Your heartfelt smile everytime you went out to you room inspires and motivates us to do our very best. With that, we are very grateful. Once again, thank you so much for choosing Hotel Venezia and hope to see you again. Sincerely, The Management

6/10 一般般

Kikai

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The linens particularly the comforter didnt smell good.
於 2020 年 1 月住了 2 晚

8/10 不錯哦

JOHN

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 1 月住了 1 晚
Abby 於 2020年1月24日回覆
Dear Mr. John, Greetings! Thank you for staying with us. We appreciate you in giving us a high rating when it comes to our services. Hope to see you again soon here in Legazpi City. Providing quality services is our main objective and we will keep on becoming the most accommodating hotel here in Legazpi City. Once again, thank you. The Management

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 1 月住了 1 晚
Abby 於 2020年1月21日回覆
Dear Sir/Ma'am, Greetings! We would like to thank you for taking the time to give us great ratings especially when it comes to our airport shuttle, staff and location.We keep on improving and giving our best in providing good quality services. Again, thank you and hope that you stay with us again next time. Sincerely, The Management

4/10 不太好

Normita

團體旅遊
喜歡：整潔度和客房舒適度
不喜歡：員工素質
於 2020 年 1 月住了 3 晚
Abby 於 2020年1月17日回覆
Dear Ms. Normita, Greetings from Hotel Venezia! We would like to thank you for taking the time to write a review to our hotel. We are sorry if we were not able to meet your expectations with your stay with us. To be able to accommodate and provide the best quality services are our main objectives. Hope to see you again and be given a chance to make up for our shortcomings. Again, thank you very much!

6/10 一般般

真實旅客

不喜歡：整潔度和住宿環境和硬體
於 2020 年 1 月住了 4 晚
Abby 於 2020年1月17日回覆
Dear Sir/Ma'am, Greetings from Hotel Venezia! Thank you for taking the time to rate us based on your stay. We appreciate your effort to give us the feedbacks/reviews either positive or negative so that we can improve better when it comes to our services and our staff performances. Again, thank you for booking with us.

4/10 不太好

Leslie

不喜歡：員工素質和住宿環境和硬體
This the 3rd hotel i have stayed in at legazpi and by far the worst. After checking in and going to my room the key did not work so back down the stairs as no lift then when i got into my room there were no towels. I called housekeeping and after an hour i went back down stairs to reception and eventualy got some only to discover there was no hot water. The safe didnt work so had to have it changed. On the balcony the water came back up through the tiles when you stood on them. I would not stay here again
於 2019 年 12 月住了 2 晚
Abby 於 2020年1月17日回覆
Dear Ms. Leslie, Greetings from Hotel Venezia! We thank you for taking the time to write us regarding your stay in our property. We regret that we failed to meet your expectations with our services. Please accept our sincere apology for the inconvenience that you've experienced during your stay with us. We did not intend to spoil your stay and regret that we were not able to make it up to you as soon as possible. Again, please accept our deepest apology for what happened and, our most profound gratitude for your kind understanding. Sincerely, The Management

10/10 有夠讚

真實旅客

情侶出遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great people and property, would stay again thank you
於 2019 年 11 月住了 1 晚
abby 於 2019年12月10日回覆
Dear Sir/Ma'am, Greetings from Hotel Venezia! We are pleased that we were able to meet your expectations when it comes to our staff and services. We will continue to be competitive and be the most accommodating hotel here in Legazpi. Once again, thank you for your great review :) Abby Buiza FO Supervisor

8/10 不錯哦

Maria

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 10 月住了 2 晚
Maria 於 2019年11月9日回覆
Dear Ms. Maria, Greetings from Hotel Venezia! Thank you for giving us a high rating based on your stay. We do appreciate the positive feedback you have given us. We hope to see you again on your next visit. Thank you once again!

8/10 不錯哦

LORCAN

喜歡：整潔度、員工素質和客房舒適度
於 2019 年 9 月住了 1 晚
Abby 於 2019年9月26日回覆
Dear Mr. Lorcan, Greetings from Hotel Venezia! Thank you for giving us a high rating based on your stay. We do appreciate the positive feedback you have given us. We hope to see you again on your next visit. Thank you once again!

10/10 有夠讚

Sam

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
good place
great service and friendly people
於 2019 年 9 月住了 1 晚
Abby 於 2019年9月26日回覆
Dear Sir/Ma'am, Greetings from Hotel Venezia! We would like to extend our heartfelt gratitude for the positive feed backs you have given to our hotel especially to our services and the staff. Rest assured that we will keep on doing our very best to provide the customer's satisfaction in every aspects of our services. Hope to see you again on your next visit here in Legazpi. Thank you very much!

4/10 不太好

真實旅客

家庭旅遊
喜歡：整潔度和設施服務
Good location to the airport. We reserved 2 beds but when we checked in they said they were unavailable. Also reserved a ride to the airport but the driver never showed up, had to take a trike or miss my flight.
於 2019 年 7 月住了 1 晚
Abby 於 2019年7月31日回覆
Dear Sir/ Ma'am, Good day! On behalf of Hotel Venezia, we would like to thank you for taking the time to write a review on our property. We apologize if we were not able to provide you with your request regarding your bed preference. The number of our rooms with two single beds/2 twins are only few and these are always subject to availability upon booking. For the airport transfer upon your check out, we are deeply sorry for what happened. We will ensure that this won't happen again. We hope that we will see you again and will be given a chance to make it up to you on your next visit. Thank you very much.

6/10 一般般

Diana Jean Angelica

喜歡：員工素質
於 2019 年 6 月住了 2 晚
Abby 於 2019年6月28日回覆
Dear Ms. Diana, Greetings from Hotel Venezia! We would like to thank you for taking a time to write a review on our property. We are pleased that we were able to meet your expectation from the airport transfers and the staff of the hotel. We hope to see you again soon. Thank you very much! Abegail Buiza FO Supervisor

2/10 很糟糕

Marilou，Ottawa, Canada

家庭旅遊, 親子旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
BEWARE! AVOID AT ALL COST! This place is not what it looks like in the picture! Very misleading information! We waited 45 minutes at the airport and no one was picking us up. I had to find a way to get in touch with the hotel. They don't even know where coming, yet the hotel was less than a minute from the airport. The place is old, untidy, and smelled moldy. We booked a family room and was charged as a family room. We were given a standard room with 2 beds. There were no upgrades in these hotel rooms since built. Scaffoldings usage for renovation is just standing in the lobby with no signs of someone working or using it. The swimming pool cannot be found inside the hotel premises as it is not even owned by the hotel. They will tell the guest that the swimming pool is under treatment so the guest will not look for it. The next morning my husband tried to locate the pool as we are supposed to stay for 5 days with our 2 teenage kids. He was told to cross the road and go through a residential area as instructed, yet still no swimming pool to be found. He finally gave up and returned to the hotel as he felt like trespassing in the area. That's when we decided to leave the hotel but cannot be refunded as Expedia charged my credit card way before we arrive. We tried to contact Expedia but no one to be reached. It was a terrible first day of our visit to Legaspi! I lost $835.00 Canadian for nothing! I am not the only victims in this hotel, some guest comes in rage and complaint.
於 2019 年 5 月住了 5 晚
Abby 於 2019年6月24日回覆
Dear Ms. Marilou, Greetings from Hotel Venezia! We would like to thank you for taking the time to write a review of our property. Making our guests feel at home and comfortable by giving them our best products and services is our main priority, however, based from your experience we failed to meet our goal. Please accept our sincerest apology for the inconvenience that you’ve experienced during your stay with us. We did not intend to spoil your vacation and regret that we’re not able to make it up to you as soon as possible. Thank you very much. Abegail Buiza

4/10 不太好

真實旅客

喜歡：整潔度和員工素質
不喜歡：設施服務和住宿環境和硬體
於 2019 年 5 月住了 8 晚
Abby 於 2019年5月20日回覆
Dear Guest, Greetings from Hotel Venezia. Thank you very much for your review regarding our hotel facilities and services. Rest assured that we will keep on improving ,as we try our best to give and exceed the quality customer service that our guests so deserve. Thank you once again. Best Regards, Abegail C. Buiza Front Office Supervisor

8/10 不錯哦

Antone

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
I’ve stayed at this hotel numerous times due to its proximity to the airport. The facilities have not been maintained well through the years. My room had a certain odor which bordered on fragrant and bathroom smell. The reason I stay here is the shuttle to the airport. It should be noted that the first trip to the airport is scheduled at 5:30 AM and may be late. There is no guarantee it will depart as scheduled so a taxi may be necessary. If there is anything that is constant everytime I visit, it is the staff! From security person to concierge, you can count on friendly and helpful staff.
於 2019 年 3 月住了 1 晚
Bernadette Ramos 於 2019年4月1日回覆
Dear Mr. Antone, Warm greetings from Hotel Venezia! Thank you for taking the time to write a review of our property. We greatly appreciate and value your comments regarding your stay. We are pleased to know that our staff were able to meet your expectation of their service. Making our guests feel welcome and comfortable by giving them our best products and services is our main priority, however, based from your experience, we need to work more on the maintenance of our room and departure time of our shuttle service. Please accept our sincere apology for the inconvenience that you’ve experienced during your short stay with us, but hope you will still choose Hotel Venezia to be your residence on your next stay. Again, thank you for your review, and hope to be of service to you again soon!

10/10 有夠讚

真實旅客

於 2019 年 2 月住了 2 晚
Bernadette Ramos 於 2019年4月1日回覆
Thank you for your kind review regarding our property! Hope to welcome you again in your future travel to Legazpi City.

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Shower door was defective or broken.
於 2019 年 2 月住了 2 晚
Abby 於 2019年3月21日回覆
Dear Sir/Ma’am, On behalf of Hotel Venezia, we wish to thank you for taking the time to write your review of our property. We are sorry about the broken shower door in your room. We hope that we were able to do something about this shortcoming during your stay. We are currently working on improving our facilities, as we try our best to give and exceed the quality customer service that our guests so deserve. Thank you once again. Best Regards, Abegail C. Buiza Front Office Supervisor

6/10 一般般

Gabriel

喜歡：整潔度和客房舒適度
不喜歡：員工素質
Overall, the staff was excellent. However, the room did not have hot water.
於 2019 年 2 月住了 1 晚
Abby 於 2019年3月21日回覆
Dear Mr. Gabriel, On behalf of Hotel Venezia, we wish to thank you for taking the time to write your review of our property. We are pleased that you find our staff helpful and assisting to your needs during your stay. However, we are sorry about the hot water condition in your room. We do have hot water in the hotel and it is centralized. We are already working on improving our hot water facility in the rooms. We apologize for this shortcoming. Thank you once again. Best Regards, Abegail C. Buiza Front Office Supervisor

8/10 不錯哦

真實旅客

喜歡：員工素質
於 2019 年 1 月住了 2 晚
Bernadette Ramos 於 2019年4月1日回覆
Thank you for your review of our property. Hope to see you again soon!

8/10 不錯哦

真實旅客

喜歡：整潔度和員工素質
於 2019 年 1 月住了 1 晚

8/10 不錯哦

avel

喜歡：整潔度、住宿環境和硬體和客房舒適度
free transport to airport great to stay if you have flight early next day
於 2019 年 1 月住了 1 晚
Abby 於 2019年1月30日回覆
Dear Sir/Ma'am, Greetings from Hotel Venezia. Thank you for your positive feedback regarding our complimentary airport transfers. We hope that you enjoyed your stay with us and see you again in your next visit. Thank you very much. Abegail Buiza FO Supervisor

4/10 不太好

真實旅客

情侶出遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
The pictures are very deceiving. The hotel staff overall was what you would expect from a 3+ star hotel however the small ants are always around your food. I was charged for laundry service with a 50% discount because our clothes were gone for almost 3 day's never mind my damaged new shirt the clothes didn't appear to be clean and the hotels web site list laundry as a no charge amenity. I have stayed in 4 different hotels in the Philippines in the last 2 years from 3 to 4 and a half stars and this was the bottom of the pack
於 2019 年 1 月住了 7 晚
Abby 於 2019年1月30日回覆
Dear Sir, Greetings from Hotel Venezia! Thank you for taking the time to write your review on our property. We apologize if we were not able to meet your expectation with the hotel especially regarding our laundry service. We hope that you can give us a chance to make it up to you if given a chance that you will be returning back to Legazpi City. Again, thank you very much. Abegail Buiza FO Supervisor

8/10 不錯哦

Marilou

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Not happy to pay extra.
It was good. Only since we arrived earlier because of our flight schedule so we were early from the usual check in time, we need to pay an extra 1200 pesos for us to have our room immediately.
於 2018 年 11 月住了 5 晚
Abby 於 2018年11月26日回覆
Dear Ms. Marilou, Greetings! Thank you for your review. We hope to see you again at Hotel Venezia soon! Regards, Abegail Buiza Front Office Supervisor

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
於 2018 年 11 月住了 1 晚

8/10 不錯哦

Laila

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 10 月住了 1 晚

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 10 月住了 1 晚

4/10 不太好

Ed，Manila

不喜歡：整潔度和住宿環境和硬體
Reception staff was nice and accommodating. Room was not fresh; it had a mildew smell as soon as we entered it. We stayed for 2 days. On the second day, the room was barely cleaned, none of the service bar was touched; coffee cups still dirty from the previous day and no refresh of the coffee or bar items. The free breakfast was a disappointment; little variety, not good food; many flies in the restaurant area. Biggest surprise was the transportation to go to the airport in the morning; we had a flight very early and the hotel doesn't start their transportation until 05:30. Our flight was for 06:30, so this was a huge and uncomforting situation for us. Legazpi does not offer appointment taxi arrangements like other developed countries have and the hotel did not help us out at all!!!
於 2018 年 8 月住了 2 晚
Abby 於 2018年9月17日回覆
Dear Sir Ed, Good day! On behalf of Hotel Venezia, we wish to thank you for taking the time to write your review of our property. We really appreciate and value your comments regarding our services, as we try our best to give and exceed the quality customer service that our guests so deserve. We are sorry if we were not able to meet or exceed your expectations during your stay with us. We hope to make it up to you on your next visit in Legazpi City if given a chance. Thank you once again. Best Regards, Abegail C. Buiza Front Office Supervisor

6/10 一般般

真實旅客

不喜歡：整潔度
悪くはないですが・・・
建物は比較的新しいのですが、室内の湿気が高く、陽が当たらない側の部屋・雨天が多かったからでしょうか・・・ １階のレストラン、食事はおいしかったです。しかし注文してから出てくるまで時間がかかり、虫が食べ物に寄ってくるので落ち着きませんでした。。 近くにコンビニもあり、空港も近く、立地は良かったです。
於 2018 年 8 月住了 3 晚
Abby 於 2018年9月17日回覆
Dear Sir/Ma'am, Good day! On behalf of Hotel Venezia, we wish to thank you for taking the time to write your review of our property. We really appreciate and value your comments regarding our services, as we try our best to give and exceed the quality customer service that our guests so deserve. Thank you once again and we hope to be of service to you on your next visit to Legazpi City! Best Regards, Abegail C. Buiza Front Office Supervisor

2/10 很糟糕

Rodney，Seattle

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The property did not match what the picture was showing. Place was dirty. Did not serve breakfast like qas advertised. Poor management overall.
於 2018 年 8 月住了 1 晚
Abby 於 2018年9月17日回覆
Dear Sir Rodney, Good day! On behalf of Hotel Venezia, we wish to thank you for taking the time to write your review of our property. We really appreciate and value your comments regarding our services. We are sorry if we were not able to exceed or meet your expectations with our services. We will make it up to you if given a chance that you will come back here in Legazpi City. Thank you once again. Best Regards, Abegail C. Buiza Front Office Supervisor

10/10 有夠讚

Mark

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Trip to Legazpi for Passports
My wife and her three kids stayed here, not me. They all enjoyed it and especially the big pool. They had no complaints and would stay there again.
於 2018 年 7 月住了 1 晚
Abby 於 2018年8月6日回覆
Dear Mr.Mark, On behalf of Hotel Venezia, we wish to thank you for taking the time to write your review of our property. We really appreciate and value your positive comments regarding our commendable personal and attentive service, as we try our best to give and exceed the quality customer service that our guests so deserve. Thank you once again and we hope to be of service to you on your next visit to Legazpi City! Best Regards, Abegail C. Buiza Front Office Supervisor

8/10 不錯哦

Catherine

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great reunion getaway
Great one day get away for our high school reunion. It’s accessible to the airport in less than 5 mins.
於 2018 年 7 月住了 1 晚
Abby 於 2018年8月6日回覆
Dear Ms. Catherine, On behalf of Hotel Venezia, we wish to thank you for taking the time to write your review of our property. We really appreciate and value your positive comments regarding our commendable personal and attentive service, as we try our best to give and exceed the quality customer service that our guests so deserve. Thank you once again and we hope to be of service to you on your next visit to Legazpi City! Best Regards, Abegail C. Buiza Front Office Supervisor

8/10 不錯哦

Tor

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
4* hotell
Meget bra hotell. Store rom.Bra og komfortable sittemøbler. Stor seng og split type aircondition. Stille område inne i en privat kompound med sequrity i porten. Grei frokost. Variert middagsmenue.
Abby 於 2018年4月25日回覆
Dear Mr.Tor, On behalf of Hotel Venezia, we wish to thank you for taking the time to write your review of our property. We really appreciate and value your positive comments regarding our commendable personal and attentive service, from the comfortability of our room and bed to our selection of food, as we try our best to give and exceed the quality customer service that our guests so deserve. Thank you once again and we hope to be of service to you on your next visit to Legazpi City! Best Regards, Abegail C. Buiza Front Office Supervisor

6/10 一般般

Scooter，Fargo nd

喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Friendly staff great breakfast
Friendly staff the rooms could use some updating... hot water barely works, more a luke warm water. Wifi signal was terrible and slow internet
於 2018 年 4 月住了 5 晚
Abby 於 2018年5月3日回覆
Dear Sir, On behalf of Hotel Venezia, we wish to thank you for taking the time to write your review of our property. We really appreciate and value your comments regarding our services, as we try our best to give and exceed the quality customer service that our guests so deserve. We apologize if you were unsatisfied with your room.The hotel is having renovations in some areas and rest assured that all the rooms will be updated the soonest.We are pleased that you find our staff friendly and this is always our priority to make our guest feels comfortable and happy with their stay. We are sorry for the water pressures and slow wifi signal. Our IT and maintenance are just a call away, just dial "0" in the reception for assistance. Thank you once again and we hope to be of service to you on your next visit to Legazpi City! Best Regards, Abegail C. Buiza Front Office Supervisor

10/10 有夠讚

Chino

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

10/10 有夠讚

Paul

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
2nd Stay in 5 Years
I like the overall standard of the Venezia. However, being a westerner, I do not like the breads with sugar as one of their ingredients. Sometimes I have bought my own bread to the Philippines. I like my eggs or spreads on a plain toast not sugared. Sweet bread clashes with savory eggs and bacon...etc.
於 2018 年 2 月住了 1 晚
Abby 於 2018年2月27日回覆
Dear Mr.Paul, On behalf of Hotel Venezia, we wish to thank you for taking the time to write your review of our property. We really appreciate and value your positive comments regarding our commendable personal and attentive service,as we try our best to give and exceed the quality customer service that our guests so deserve. We apologize if you were not pleased about the taste of our breads during breakfast.Next time,we will ensure that you will be served with an unsugared toast/bread that you like. Thank you once again and we hope to be of service to you on your next visit to Legazpi City! Best Regards, Abegail C. Buiza Front Office Supervisor

6/10 一般般

真實旅客

喜歡：整潔度和員工素質
不喜歡：客房舒適度
The room was so small for the price tha we paid. Staff was courteous and nice.
於 2018 年 2 月住了 1 晚

2/10 很糟糕

carli

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Hotel lleno de humedades
El hotel que no se parece en nada a las Fotos de la web, está lleno de humedades, es muy viejo y no está céntrico Tuvimos que añadir dinero para tener la Máxima categoría y aún así no se podía estar El Personal muy justo y en el desayuno la comida estaba llena de mosquitos En fin, un desastre No volveremos
於 2018 年 1 月住了 1 晚