If you are looking for a place where the staff fawn over you in an ultra-subservient manner, then Casablanca Suites is not for you. If you like a place where the staff are real humans, with human qualities, who are friendly, happy to help, and there when you want them, but not intrusive, then you will probably like Casablanca Suites. My family and I enjoyed our stay, and would certainly stay there again.
It is conveniently located, just a short drive to the city centre, and also Cagsawa Ruins and other attractions around Mayon Volcano. Busay Falls is worth a visit, but you need to be reasonably fit and agile to view all seven. The paths leading to the falls need careful negotiation, but the guides are very helpful and give aid when necessary. We only managed to make it to two, but then I and my wife have been Senior Citizens for quite some time! Still worth the trip though.
I will retain fond memories of our stay at Casablanca Suites.
ps. I rated everything at '4' because I'm always a bit suspicious of '5' ratings (there is very little in this world which is perfect). I would have given '4.9' if the option was available.