Dear Sir/Madam
Thank you for sharing your feedback with us. Would appreciate if you could share your previous room number or name for us to investigate and revert back to you.
Kind regards
8/10 不錯哦
真實旅客
2019年8月30日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
真實旅客
於 2019 年 8 月住了 6 晚
Praba 於 2019年8月31日回覆
Dear sir/Madam,
Thank you for sharing your feedback with us.
Please let us know should there be areas for improvement so that we may achieve a 5 rating in future.
kind regards
8/10 不錯哦
Sharon
家庭旅遊
2019年8月14日
喜歡:整潔度、員工素質和住宿環境和硬體
氣氛很好很舒適 但可惜房間燈光有點暗
Sharon
於 2019 年 8 月住了 1 晚
Praba 於 2019年8月17日回覆
Dear Ms Sharon,
Thank you for your feedback.
It is our resort concept for the room lighting. However, your feedback is taken note for improvement.
kind regards
10/10 有夠讚
Tak Lung
2019年5月6日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Romantic hotel and beach
Great location which located in cenang beach, i love this hotel, well environment super chill!!! Will come back again when i visit langkawi next time
Tak Lung
於 2019 年 5 月住了 2 晚
10/10 有夠讚
Kwok Kwan
2019年5月4日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Kwok Kwan
於 2019 年 4 月住了 4 晚
10/10 有夠讚
真實旅客
2019年3月25日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good stay
Wellservice
真實旅客
於 2019 年 3 月住了 2 晚
8/10 不錯哦
YALING
2019年2月22日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
是間不錯的親子渡假飯店...
YALING
於 2019 年 1 月住了 2 晚
8/10 不錯哦
真實旅客
2019年2月15日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Overall nice, but service a bit slow
The hotel room and its view is nice generally, and with a private beach which is silent and comfortable. The hotel area is large and you could go anywhere in the hotel by buggy.
The cons are air-con is not that cool, and service is a bit slow when you dial to reception for just a wine opener!
真實旅客
於 2019 年 2 月住了 4 晚
8/10 不錯哦
真實旅客
2018年10月30日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
It's absolutely a great experience staying at this resort. Their staff was very friendly, and the environment was neat and beautiful. But the shower water wasn't hot enough though. Overall it's great!
真實旅客
於 2018 年 10 月住了 2 晚
10/10 有夠讚
Jessie,Taiwan
2018年9月15日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Jessie
於 2018 年 9 月住了 2 晚
10/10 有夠讚
Eva,HK
2018年8月26日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Close to the beach, very nice view.
A very nice hotel, the guest room is very clean & comfortable, the staff are friendly and helpful.
Dear Sir,
We would appreciate if you could share your contact details and room number in order for us to get in touch with you over your concerns.
Thank you and kind regards,
8/10 不錯哦
Krianna,Hong Kong
2018年5月18日
喜歡:整潔度、員工素質和客房舒適度
I chose the beachfront room for 2 nights. However, I felt disappointed when I saw the beach view. There were so many coconut tree which blocked the views of beach and sea. Furthermore, my beachfront room was not connected with the beach. It was blocked separated. I couldn't step out from my room to the beach directly. I found that there were another beachfront room where the balcony was connected with beach. People who lived there could step out from their room directly to the beach. The beachfront room charged HK$1,750.26 /night. I think It was so tricky that the hotel didn't mention anything about it for the beachfront room but just slight difference between the price (there were the beachfront room on the list, which charged for few hundred dollars more). And the facilities were old and outdated, such as the kettle and the light setting. The bed and pillows were also not tough enough. It was too soft and not so comfortable. I stayed in Langkawi for few nights. It was the most expensive hotel that I chose but the facilities were worsen than the hotel which is much lowest price. (Five-hold price difference!) Nevertheless, The hotel staff was nice, especially the male staff who could speak Cantonese and Mandarin. He was so proactive and helpful. The breakfast was not bad. There were diversified food. However, it'd be better if the fruit counter didn't be hidden so sneaky. The location of hotel was not bad too. Not so far from Cenang Street, just about 10~15 minutes walk.
Krianna
於 2018 年 5 月住了 2 晚
8/10 不錯哦
Hiu Man
2018年4月10日
喜歡:整潔度、住宿環境和硬體和客房舒適度
酒店環境非常美麗,房間向海可看日落,有兩個大的室外泳池同一個多玩意的兒童泳池,poolside order 食物同啤酒又平又好食。酒店位置亦很方便,步行10mins就有很多美食同店舖。早餐有西式同東南亞兩個餐廳,都算多選擇!只是房間冷氣唔夠冷,燈光非常暗! 我們是下午6時才check in 只有我們一家,但要等半小時才辦好手續,上到房間又要等行李,等了一小時,期間打了5次電話催行李才到!
Hiu Man
10/10 有夠讚
CHAO CHEN
2018年4月8日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
CHAO CHEN
8/10 不錯哦
Wayne
2018年4月6日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel with beach view
We got the beach front room and were not disappointed. We enjoy the quiet yet lively atmosphere and everything is within walking distance. Highly recommend.
Wayne
於 2018 年 4 月住了 2 晚
10/10 有夠讚
yao
2018年2月8日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
非常好的亲子酒店
环境不错,酒店人少环境好,非常适合亲子度假,推荐给了朋友。就是住得有点远,每次走到门口要好久。
yao
於 2017 年 10 月住了 4 晚
10/10 有夠讚
Mohamed
2024年4月24日
喜歡:整潔度、員工素質和住宿環境和硬體
Top
Mohamed
於 2024 年 4 月住了 4 晚
10/10 有夠讚
Henrik
2024年4月19日
喜歡:整潔度、員工素質和住宿環境和硬體
Henrik
於 2024 年 4 月住了 9 晚
praba 於 2024年4月22日回覆
Dear Mr Henrik,Thank you for sharing your rating with us. We are happy to hear that you enjoyed your stay with us. Looking forward in welcoming you back to Pelangi.
10/10 有夠讚
Crystal
情侶出遊
2024年4月15日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
My husband and I enjoyed the stay at Pelangi resort very much, we look forward to coming back to this resort.
Crystal
praba 於 2024年4月16日回覆
Dear Ms Crystal,Thank you for sharing your feedback with us. We are happy to hear that you enjoyed your stay with us. Looking forward in welcoming you back to Pelangi
8/10 不錯哦
Noelle,Darmstadt
2024年4月14日
Noelle
於 2024 年 4 月住了 3 晚
10/10 有夠讚
Robert
情侶出遊
2024年4月11日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Prachtig resort. Geweldig ontbijt met keuze uit 2 restaurants, zwembaden prachtig. Bounty setting. Fantastisch personeel. Niks is teveel.
Verbeterpunten: de tv zenders beperkt en matige ontvangst. Geen smart tv.
Robert
於 2024 年 4 月住了 5 晚
praba 於 2024年4月15日回覆
Dear Mr Robert Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay with us. Your recommendations are well noted and we will look into upgrading the TV channels.
Dear Ms Junko,Thank you for sharing your feedback with us. We are delighted to hear that the small gestures made your stay more memorable. We look forward in welcoming you back to Pelangi.
10/10 有夠讚
??
2024年4月4日
喜歡:整潔度、員工素質和住宿環境和硬體
??
於 2024 年 3 月住了 3 晚
praba 於 2024年4月15日回覆
Dear Sir/Madam,Thank you for sharing your rating with us. We are happy to hear that you enjoyed your stay with us. Looking forward in welcoming you back to Pelangi.Kind regards
10/10 有夠讚
Paul Michael
情侶出遊
2024年4月4日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
top level. Perfect
Paul Michael
於 2024 年 3 月住了 4 晚
praba 於 2024年4月15日回覆
Dear Mr Michael,Thank you for sharing your feedback with us. we are happy to hear that you enjoyed your stay with us. Looking forward in welcoming you back to Pelangi.Kind regards
10/10 有夠讚
FUMI
家庭旅遊
2024年4月4日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good hotel!
FUMI
於 2024 年 3 月住了 3 晚
praba 於 2024年4月15日回覆
Dear Mr Fumi,Thank you for sharing your feedback with us. We are happy to hear that you enjoyed your stay with us. Looking forward in welcoming you back to Pelangi.Kind regards
10/10 有夠讚
Diana
家庭旅遊
2024年3月31日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Die renovierten Zimmer mit Meerblick sind wirklich super. Ein großer Balkon mit zwei Stühlen hat man auch. Am Strand sind ausreichend liegen und Schattenplätze. Die beiden Pools sind wirklich auch sehr schön angelegt.
Wir hatten nur Frühstück gebucht. Dieses war ausgesprochen lecker. Man hatte die Auswahl zwischen zwei frühstückslokalen. Beide sind zu empfehlen. Fussläufig sind zahlreiche Restaurants , Bar und Einkaufsmöglichkeiten.
Diana
於 2024 年 3 月住了 12 晚
praba 於 2024年4月2日回覆
Dear Ms Diana,Thank you for sharing your wonderful feedback with us. We are delighted to hear that you enjoyed your stay with us. Looking forward in welcoming you back to Pelangi.
10/10 有夠讚
Robert
情侶出遊
2024年3月27日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great beach location and overall hotel excellent. Good spacious rooms too.
The pools (2 of them) were great sizes and there was a children’s fun pool too.
The surrounding town has some authentic Malayan restaurants but for those not use to holidaying or traveling in Asia they may seem a little basic but the food is pretty good overall.
Hotel has a great breakfast choice and the evening meals were a good option for those clients chose to stay on resort
Robert
於 2024 年 3 月住了 11 晚
praba 於 2024年4月2日回覆
Dear Mr Robert,Thank you for sharing your feedback with us. We are happy to hear that you enjoyed your stay with us. Looking forward in welcoming you back to Pelangi.
10/10 有夠讚
David
情侶出遊
2024年3月25日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We had a great 5 night stay. Our room was had an island view with balcony where we could sit and watch the sunset. We used the large cascade pool (the other pool was more for families) which was great. Breakfast was very good with lots of options and two locations to choose from. All of the staff were friendly and helpful. The resort is a short taxi/Grab ride to the airport and it was easy to walk into town either along the beach or the road.
David
於 2024 年 3 月住了 5 晚
praba 於 2024年3月25日回覆
Dear Mr David,Thank you for sharing your feedback with us. We are happy to hear that you enjoyed your stay with us. Looking forward in welcoming you back to Pelangi.Kind regards
10/10 有夠讚
Thomas
情侶出遊
2024年3月19日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Schönes gelände, moderne zimmer
Frühstück war super
Thomas
於 2024 年 3 月住了 5 晚
praba 於 2024年3月25日回覆
Dear Mr Thomas,Thank you for sharing your feedback with us. We are happy to hear that you enjoyed your stay with us. Looking forward in welcoming you back to Pelangi.Kind regards
10/10 有夠讚
Ritika
親子旅遊
2024年3月18日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We absolutely enjoyed our stay! The property is really nice with great facilities. Our toddler enjoyed the kids pool. Very friendly, caring and helpful staff that genuinely was interested in providing service. The first 2 days of our stay, we felt that service could be more efficient but after that we had no issues at all. We loved the dinner buffet and the overall vibe on the weekend. We definitely would recommend this property to our friends and family.
Ritika
於 2024 年 3 月住了 7 晚
praba 於 2024年3月20日回覆
Dear Ms Ritika,Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed your stay with us. Looking forward in welcoming you back to Pelangi.Kind regards
10/10 有夠讚
Aaron
2024年3月17日
Aaron
於 2024 年 3 月住了 4 晚
praba 於 2024年4月15日回覆
Dear Mr Aaron,Thank you for sharing your rating with us. We are happy to hear that you enjoyed your stay with us. Looking forward in welcoming you back to Pelangi.Kind regards
8/10 不錯哦
Mark
情侶出遊
2024年3月14日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
‘Be stayed many times over the years.’ The recent infrastructure changes have led to significant improvements in key areas (rooms brighter; cascade pool now larger bigger bar). However the main reception area has lost much of its charm (not much of a social area anymore) and the service levels have dropped somewhat. The staff are as lovely as always, but it all feels a bit ‘corporate’ compared to a few years ago when ‘attention to detail’ seemed to matter more.
Mark
於 2024 年 3 月住了 6 晚
praba 於 2024年3月15日回覆
Dear Mr Mark,Thank you for sharing your feedback with us. Rest assured that the service level has not changed otherwise from the infrastructure facelift. We will look into the shortcomings described and address the concerns immediately to ensure the level of service is maintained. We look forward in welcoming you back to Pelangi.Thank you
8/10 不錯哦
Duane
情侶出遊
2024年3月10日
喜歡:整潔度、員工素質和住宿環境和硬體
Hotel is older but very well maintained. Staff are excellent! Breakfast was a solid B, but could use some added options. I thoroughly enjoyed my stay, but the VIP Access was never acknowledged or offered in any manner. I highly recommend this property for convenience and affordability.
Duane
於 2024 年 3 月住了 4 晚
10/10 有夠讚
Sana
團體旅遊
2024年3月4日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
すごい
Sana
於 2024 年 2 月住了 1 晚
praba 於 2024年3月8日回覆
Dear Mr SanaThank you for sharing your rating with us. We are happy that you enjoyed your stay with us. Looking forward in welcoming you back to Pelangi.
10/10 有夠讚
Patrick
情侶出遊
2024年2月29日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Thank you
Patrick
於 2024 年 2 月住了 1 晚
praba 於 2024年3月8日回覆
Dear Mr PatrickThank you for sharing your rating with us. We are happy that you enjoyed your stay with us. Looking forward in welcoming you back to Pelangi.
8/10 不錯哦
Sameer
親子旅遊
2024年2月24日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good: Located in Cenang, location is walkable to the main street or cheap Grab ride away from everything. Refurbished cascade pool, great staff, large rooms which are clean and refurbished. Off peak season low prices as compared to other properties. We stayed during Chinese new year when the price was same as Westin. Great for kids, new kids club plus animal farm. Spa is new reasonably priced and exceptional service
Bad : Food is crap sorry there are no other words to describe it. The main pool will be nice once refurbished (planned between July2024 to Dec 2024) in current state I was concerned either myself or my kid will step on a broken tile and cut ourselves. Again we tried all three food outlets the lobby, Pelangi and spice, offerings are expensive and worst I have tried in an 5star property.
If you skip the food I will be repeat customer for food I will go to nextdoor Casa Del Mar(walking) for dinner or lunch and smiling buffalo for breakfast(7 ringgit grab ride).
Dec to April is dry seasons we had brown water coming out of tap but were assured it was already treated, so stuck to bottled water and no one got sick so it was indeed treated. 2024 Jan-Feb was exceptionally dry in Langkawi. Property facilities are being renovated and if the main pool is refurbished we might revisit and hope the F&B offering improves. No upgrade or great perks with VIP access (gold) but may be it was peak season with Chinese new year. Gym: add rowing machine and more instruments
Sameer
於 2024 年 2 月住了 8 晚
praba 於 2024年2月28日回覆
Dear Mr Sameer,Thank you for sharing your feedback with us. While we understand that generally you were happy with your stay, the food is not to your liking. We will share your comments to our Food & Beverage manager along with the head chef to improvise based on your feedback shared. We thank you for your continuous support and look forward in welcoming you back to Pelangi.
10/10 有夠讚
Katerina
家庭旅遊
2024年2月10日
喜歡:設施服務
Everything was amazing! I’ll definitely come back!
Katerina
於 2024 年 2 月住了 6 晚
Praba 於 2024年2月12日回覆
Dear Ms Katerina,Thank you for sharing your feedback with us. We are happy to hear that you enjoyed your stay with us. Looking forward in welcoming you back to Pelangi.Kind regards
8/10 不錯哦
THORSTEN
2024年2月10日
喜歡:整潔度、員工素質和住宿環境和硬體
Gutes Hotel und gute Anlage. Pools sind nicht ganz so schön.
THORSTEN
於 2024 年 2 月住了 3 晚
Praba 於 2024年2月12日回覆
Dear Ms Katerina,Thank you for sharing your feedback with us. We are happy to hear that you enjoyed your stay with us. Our cascade pool has already been fully renovated while next on line would be our Horizon pool. We hope you will be able to experience them on your next visit.Kind regards
10/10 有夠讚
Stacey
家庭旅遊
2024年2月4日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great upgraded facilities
Thi is the third time I’ve stayed here in ten years and the refurbishment has made a great difference. I’m really hoping the main pool is also ungraded as it really needs it. The cascade pool was great but the other pool has shade which is great for kids. It just felt dirty and run down. I didn’t receive my gold rewards discounts on dining unfortunately
Stacey
於 2024 年 2 月住了 2 晚
Praba 於 2024年2月6日回覆
Dear Ms StaceyThank you for sharing your feedback with us. We are happy to hear that you enjoyed our newly refurbished room and pool. The kids pool near lobby is scheduled as well for renovation after Chinese New Year and we hope on you next visit you will be able to enjoy it as well. We sincerely apologize the oversight on your meal discount. Please rest assured that we will have the amendment done and credit the differences to your card.Kind regards
10/10 有夠讚
Brendan Alan
2024年2月4日
喜歡:員工素質和住宿環境和硬體
Brendan Alan
於 2024 年 2 月住了 1 晚
Praba 於 2024年2月6日回覆
Dear Mr Alan,Thank you for sharing your feedback with us. We are happy to hear that you enjoyed your stay with us. We look forward in welcoming you back to Pelangi.Kind regards
10/10 有夠讚
Anish
2024年2月3日
Birthday holiday
The staff were so friendly and we were greeted with drinks and a very easy check in
As I was celebrating a big birthday the hotel upgraded us to a sea view room.
The stay totally made the birthday holiday special. Thank you
Anish
於 2024 年 1 月住了 3 晚
Praba 於 2024年2月6日回覆
Dear Mr Anish,Thank you for sharing your feedback with us. We are happy to hear that we have made your stay memorable. We look forward in welcoming you back to Pelangi.Kind regards