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美國最佳價值桑德曼飯店的評分

2 out of 5
美國最佳價值桑德曼飯店
2410 E R Ave, La Grande, OR

評論

7.6

不錯哦

10 分，有夠讚；1003 則評論中有 257 則" "
8 分，不錯哦；1003 則評論中有 411 則" "
6 分，一般般；1003 則評論中有 186 則" "
4 分，不太好；1003 則評論中有 95 則" "
2 分，很糟糕；1003 則評論中有 54 則" "

7.6/10

整潔度

8.0/10

員工素質

7.2/10

設施服務

7.4/10

住宿環境和硬體

7.2/10

環保程度

評論

2/10 很糟糕

Peijun

商務旅客
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Bad one
於 2022 年 6 月住了 1 晚
Diane 於 2022年7月3日回覆
I'm sorry you had a bad experience. I will look into our notes and resolve any issues you might have reported. Thank you for your business.

6/10 一般般

ping

不喜歡：住宿環境和硬體
於 2017 年 6 月住了 1 晚

6/10 一般般

真實旅客

4/10 不太好

Kristin

不喜歡：整潔度、員工素質和設施服務
No elevators had to carry luggage up a flight of stairs, Deadbolt on door would not work. I felt like I was bothering the desk clerk when I checked in around 10pm
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Abbey，Elgin

喜歡：整潔度
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Nathaneal

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very clean and well kept motel! Great location, right next to a handful of fast food restaurants. The hot water ran immediately and we didn’t have to wait. The walls aren’t soundproof and it is dog-friendly, so you will hear some barking. Still highly recommend, we will come back if we’re ever in the area.
於 2024 年 4 月住了 1 晚
Melissa 於 2024年5月1日回覆
Hi Nathaneal, Thank you for the wonderful review. We hope to see you again.

6/10 一般般

Margaret

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
The staff was helpful and accommodating, but being in the second floor with no elevator wasn't very convenient for two senior citizens. The hallway was dirty, the curtains were coming off, the bathroom floor was dirty and the bed looked like someone had sat on it before we arrived.
於 2024 年 4 月住了 1 晚
Melissa 於 2024年5月1日回覆
Dear Margaret, I do apologize for the inconveience of not having an elevator and the condition of your room. We value your business and I well take this up with the staff.

8/10 不錯哦

Don

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Melissa 於 2024年4月23日回覆
We value your review. Thank you.

6/10 一般般

Rhonda

家庭旅遊
喜歡：整潔度、員工素質和設施服務
The property was clean though a little run down. Could use a good facelift.
於 2024 年 4 月住了 2 晚
Melissa 於 2024年4月15日回覆
Thank you, Rhonda we appreciate your business.

10/10 有夠讚

Arlene

情侶出遊
喜歡：設施服務
The people are very nice
於 2024 年 4 月住了 2 晚
Melissa 於 2024年4月15日回覆
Thank you, Arlene. We enjoyed having you.

8/10 不錯哦

samantha

喜歡：整潔度、員工素質和住宿環境和硬體
Would have given 5 stars but wi-fi not as good as they claim
於 2024 年 4 月住了 1 晚
Melissa 於 2024年4月15日回覆
Hi Samantha, We would like to apologize for the password not working at first we just had to update it. Thank you for the review.

6/10 一般般

Pamm

團體旅遊
This was rated high but I don’t know why. Very run down with few upgrades. Waited for someone to come to the desk to be checked in. Ice machine was like crushed ice. Beds had dips in the middle of sleeping area but was OK for sleeping. The bed was made but sheets not pulled smooth. Looked it had been slept in but I don’t think it was. Bedskirt half pulled down half under mattress. Bath tub had a ring in it.
於 2024 年 4 月住了 1 晚
Melissa 於 2024年4月8日回覆
Thank you, Pam for bringing this to my attention. We greatly value your business with us. We want nothing more then for you to have a great experience. I will bring this to the housekeeping staff. We hope to see you in the future.

10/10 有夠讚

David

於 2024 年 3 月住了 1 晚
Melissa 於 2024年4月23日回覆
Thank you, David!

8/10 不錯哦

Erica

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Generally a good stay. A bit loud in the rooms - could hear hallway activity easily. But otherwise a nice stay.
於 2024 年 3 月住了 1 晚
Melissa 於 2024年3月25日回覆
Thank you, Erica. We enjoyed having you.

8/10 不錯哦

Brandy，Keizer

家庭旅遊
喜歡：整潔度、員工素質和設施服務
The hotel is clean and there are a variety of fast food spots with very close walking distance. Pool is 24hrs which is cool. My bed was comfy. Breakfast was easy and good. It could use a couple things. 1) an elevator. I know it's only 2 floors and they give you option. But if there was no option had trouble with stairs or had a lot of gear that would be a problem. And at the door they had duck tape to hold the carpet that was coming up. Otherwise I would stay here again for sure.
於 2024 年 3 月住了 1 晚
Melissa 於 2024年3月25日回覆
Hi Brandy, thank you for the review. We appreicate your business and would love to see you again.

2/10 很糟糕

Katilla

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Melissa 於 2024年3月25日回覆
Katilla can you tell me why you didn't enjoy your stay.

10/10 有夠讚

Cherise

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The manager that runs this hotel is amazing. The rooms have amazing beds and the pool and spa are always clean. That tells me that the manager and the staff take pride in there work and the property.
於 2024 年 3 月住了 4 晚
Melissa 於 2024年3月19日回覆
Hi Cherise, thank you for the kind review. The staff and I really appreciate hearing that we are doing a good job. We strive to give our guests the best experience possible. Please come stay with us again.

8/10 不錯哦

stacey

情侶出遊, 寵物同遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This is a good place for the price. Nothing spectacular but cleans and nice with good service. Close to many conveniences and dog friendly. More affordable than the local competition and equal value. It is set back a little off the main street so you have to look for it a bit. Enjoy your stay
於 2024 年 3 月住了 1 晚
Melissa 於 2024年3月19日回覆
Thank you, Stacy. We really enjoy when our guests take the time to leave a review. We look forward to seeing you again.

8/10 不錯哦

Grace

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Overall solid little hotel.
於 2024 年 3 月住了 1 晚
Melissa 於 2024年3月14日回覆
Hi Grace. Thank you for the review.

8/10 不錯哦

stephen

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Room was clean. Morning staff were professional and courteous. Neighbor hood and landscaping are plain and bare but safe. Breakfast was fair but no meat or eggs. Coffee was great.
於 2024 年 3 月住了 1 晚
Melissa 於 2024年3月13日回覆
Thank you, Stephen! We appreicate your business with us. We value your feedback very much.

10/10 有夠讚

Dmytro

於 2024 年 3 月住了 1 晚
Melissa 於 2024年3月25日回覆
Thank you for the 5 out of 5 Dmytro.

2/10 很糟糕

Nancy

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Melissa 於 2024年3月13日回覆
Thank you, Nancy

10/10 有夠讚

Donald，Clinton

喜歡：整潔度和員工素質
Sketchy location.
於 2024 年 2 月住了 1 晚
Melissa 於 2024年3月6日回覆
Thank you for the feedback.

10/10 有夠讚

Judy

喜歡：員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Melissa 於 2024年2月26日回覆
Thank you, Judy. It was a pleasure having you stay with us.

8/10 不錯哦

Crystal

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
We stayed for two nights to watch the NAIA CCC wrestling tournament. Our experience with this hotel was all positive. Check in was easy with the clerk being very friendly and helpful, even after dealing with a couple of ladies that were a bit difficult. Facility was clean and well taken care of. Our only complaint, if we had one, would be that the shower had a high pitched squeal the entire time we used it. We would definitely come back again.
於 2024 年 2 月住了 2 晚
Melissa 於 2024年2月19日回覆
Thank you, Crystal we really enjoyed our guests this weekend very kind people and great students. We look forward to seeing you at the next tournament or if your just passing through. Thanks again!

10/10 有夠讚

Mary

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice staff. Larger breakfast options than expected.
於 2024 年 2 月住了 1 晚
Melissa 於 2024年2月19日回覆
Hi Mary, Thank you for the feedback on our breakfast and staff. We value your business with us. Please come see us again.

2/10 很糟糕

sherel

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Melissa 於 2024年2月5日回覆
Hi Sherel, I show that you did not show up to your reservation. Maybe you can tell me a little more about your reason for just 1 out of 5

8/10 不錯哦

shannon

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
freindly
於 2024 年 1 月住了 1 晚
Melissa 於 2024年2月5日回覆
Thank you, Shannon we appreicate the kindness.

10/10 有夠讚

Ronald

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 2 晚
Melissa 於 2024年1月30日回覆
Thanks Ronald! We would love to see you in the future.We appreciate you staying with us.

6/10 一般般

connie

商務旅客
喜歡：整潔度和員工素質
No late check out
於 2024 年 1 月住了 1 晚
Melissa 於 2024年1月29日回覆
Hi Connie, I would like to apologize for the inconvenience not having a late check out might have caused. It is never a guarantee we can provide a late check out as there are a lot of things that can factor in to why we can that day. Please note that we will and do give late check outs when we can. Thank you for your business with us.

8/10 不錯哦

Richelle

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good value.
Place was clean. Room was fine. Under bed was disquisting. Pool had something questionable at the bottom. But overall it was a food value. Hot tub was nice.
於 2024 年 1 月住了 1 晚
Melissa 於 2024年1月22日回覆
Hi Richelle, thank you for leaving us a review with some feedback. We appreciate your business and hope to see you again.

10/10 有夠讚

Alaina

喜歡：整潔度、員工素質和客房舒適度
於 2024 年 1 月住了 1 晚
Melissa 於 2024年1月15日回覆
Alaina, Thank you for the 10 out of 10 on the review. We appreciate your business and hope to see you again.

10/10 有夠讚

Rhiannon

於 2024 年 1 月住了 1 晚
Melissa 於 2024年1月15日回覆
Thank you for staying with us Rhiannon. We enjoyed having you.

10/10 有夠讚

Joan

寵物同遊, 團體旅遊
喜歡：整潔度、員工素質和設施服務
The hotel is very dated but clean. It is pet friendly. The staff is extremely friendly.
於 2024 年 1 月住了 1 晚
Melissa 於 2024年1月11日回覆
Thank you, Joan. I will pass this message to the staff we appreicate your business with us.

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Absolutely the Worst
Rude staff when checking in. Had to pay for licensed support animal, lumpy bed, broken AC/heater, keys didn’t work. The most over-priced room I’ve ever seen.
於 2023 年 12 月住了 1 晚
Melissa 於 2024年1月5日回覆
Dear, Guest we are upset to hear you did not enjoy your stay. We would have been happy to move you to a different room. We want nothing more then to make you comfortable while your here. Hopefully you will give us a chance in the future to make it right. Thank you.

10/10 有夠讚

Abigail

於 2023 年 12 月住了 1 晚
Melissa 於 2024年1月1日回覆
Thank you, Abigail we enjoy getting reviews. Come see us again!

8/10 不錯哦

Baird

於 2023 年 12 月住了 1 晚
Melissa 於 2024年1月11日回覆
Thank you, for the review

6/10 一般般

Valerie

喜歡：員工素質
不喜歡：住宿環境和硬體
For $180 a night I expected something far more modern and comfortable than this. The free breakfast was cold cereal, packaged oatmeal, yogurt cups and some muffins. The property was very old, and we could hear those in the room above us as though there were buffalo running through the room. The person at the front desk was VERY nice and did a good job.
於 2023 年 12 月住了 2 晚
Melissa 於 2023年12月18日回覆
Thank you,Valerie we appreciate your feedback.We value your business with us.

10/10 有夠讚

Nate

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Family trip to wrestling match.
We really enjoyed our visit to Americas Best . It was clean and comfortable room. Easy access from freeway. Would stay again.
於 2023 年 12 月住了 1 晚
Melissa 於 2023年12月18日回覆
We can't wait to have you back.Thank you,Nate.

10/10 有夠讚

Jimmy

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Melissa 於 2023年12月18日回覆
Thanks,Jimmy. please come see us again.

10/10 有夠讚

Traci

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Comfortable and super convenient. Pool was in great condition which is what the kids care about.
於 2023 年 11 月住了 2 晚
Melissa 於 2023年11月28日回覆
Thank you, Traci. Please come see us again we enjoyed having you.

6/10 一般般

Brianne

喜歡：員工素質
不喜歡：整潔度
於 2023 年 11 月住了 1 晚
Melissa 於 2023年11月27日回覆
Thank you. We appreciate your business

6/10 一般般

Maria

家庭旅遊
喜歡：整潔度和員工素質
i liked that they are dog friendly and rhe staff was very helpful.
於 2023 年 11 月住了 1 晚
Melissa 於 2023年11月22日回覆
Thank you.We appreciate the review Maria. Come see us again.

10/10 有夠讚

Seth

喜歡：整潔度、員工素質和住宿環境和硬體
Amazing staff!
於 2023 年 11 月住了 4 晚
Melissa 於 2023年11月17日回覆
Thank you, Seth. We hope you come stay with us again.Thank you, for your business and taking the time to leave a review.

8/10 不錯哦

Kay

於 2023 年 11 月住了 1 晚
Melissa 於 2023年12月18日回覆
We appreciate your business, Thank you.

10/10 有夠讚

Steve

於 2023 年 11 月住了 1 晚
Melissa 於 2023年11月15日回覆
We appreicate your business Steve, Thank you!

4/10 不太好

Jackie

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
The toilet over-flowed upon arriving at our room and created a mini flood. When we approached the front desk, it was clear there was only one employee covering the property. She handed us a stack of towels, a plunger, floor cleaner and a mop. Nothing says welcome to your hotel like unclogging the toilet and scrubbing down the bathroom and a 1/3 of the hotel floor. Oddly enough the whole room had vinyl floors, so at least we weren’t trying to sop up gallons of water from the carpet. Apparently the plumbing at the whole property is finicky, so switching rooms wouldn’t have made a difference. Also, the electronic keys would only sometimes work, the air conditioner didn’t blow cool air and most of the electrical outlets wouldn’t couldn’t keep the plugs engaged.
於 2023 年 11 月住了 2 晚
Melissa 於 2023年11月14日回覆
Hi Jackie, I would like to give my sincerest apology for this happening to your room. We want nothing more then to serve you with the best service possible. We really appreicate your business.

6/10 一般般

Tanna

家庭旅遊
喜歡：員工素質
不喜歡：整潔度和設施服務
Expedia charged me a ridiculous amount for “parking” at the site, but when I asked the front desk upon arrival, they said they never charge for parking. The clerk was very kind to refund me. This facility was basic, as reflected in the price. The building and rooms have some deferred maintenance. The space under the beds were filthy and neither of us were brave enough to bathe in the stained and mildew-smelling shower.
於 2023 年 11 月住了 1 晚
Melissa 於 2023年11月14日回覆
Hi Tanna, I'm sorry to hear about your experience with Expedia unfortunately we can control the fees Expedia charges for. It is always best to book at the property.

10/10 有夠讚

Kris

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Really nice place to stay. The outside looks a little vacant but very nice clean place to stay. I would stay here again.
於 2023 年 11 月住了 1 晚
Melissa 於 2023年11月10日回覆
Thank you, Kris. We hope to see you again in the near furture.

4/10 不太好

Skyla

商務旅客
不喜歡：整潔度和住宿環境和硬體
I stayed here while in town on a work trip and had to book a hotel based on the amount the client would reimburse. Almost everything had a layer of dirt. In the room, the coffee maker was so dirty I was not comfortable using it, and the shower head had pink bacteria growth on it. The hot tub in the pool area was atrocious, with a thick layer of brown grime on all surfaces. The only saving grace was the lobby coffee in the morning, which was nice and strong. I would expect this from a $70 motel, but not the 3rd most expensive option in the area behind a boutique hotel and Best Western. I will not book again.
於 2023 年 11 月住了 1 晚
Melissa 於 2023年11月7日回覆
Skyla, I am so sorry to hear about your experience. This is definitely not acceptable. Thank you for letting me know of this situation.