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火山全包式的評分

3 out of 5
火山全包式
8 Km West from La Fortuna Downtown, Arenal Volcano, La Fortuna, Alajuela

評論

7.8

不錯哦

10 分，有夠讚；373 則評論中有 128 則" "
8 分，不錯哦；373 則評論中有 121 則" "
6 分，一般般；373 則評論中有 72 則" "
4 分，不太好；373 則評論中有 29 則" "
2 分，很糟糕；373 則評論中有 23 則" "

8.0/10

整潔度

8.2/10

員工素質

7.6/10

設施服務

7.6/10

住宿環境和硬體

8.8/10

環保程度

評論

6/10 一般般

Lindsey

於 2024 年 2 月住了 1 晚

10/10 有夠讚

Mary

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff was very friendly and helpful The all inclusive option gave each member of our family 2 excursions per day (that could be carrried over if the weather was bad or any other reason ) Food and beverage was great Lots of local favs as well as standards
於 2024 年 1 月住了 4 晚

10/10 有夠讚

Channel

喜歡：整潔度、員工素質和住宿環境和硬體
Love this place would recommend.
於 2023 年 8 月住了 1 晚

8/10 不錯哦

Reid

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Not many all-inclusive options; that is why we stayed here. We had a great time. Use this as a base to explore and adventure. Wifi in rooms would have been pleasant.
於 2023 年 7 月住了 7 晚

10/10 有夠讚

Rebeca

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Los servicios que ofrecen, el spa, los tours.
Manfred 於 2023年1月14日回覆
Thank you.

8/10 不錯哦

Sue

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
Very cool hotel, area around is not great, staff was helpful but not overly outgoing, restaurant was good not great and service was slow!
於 2022 年 6 月住了 2 晚

10/10 有夠讚

Jean Paul

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The property had comfortable beds, good A/C and beautiful views. Also, the food was very good here.
於 2022 年 6 月住了 7 晚

8/10 不錯哦

Nelson

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 4 月住了 3 晚

8/10 不錯哦

Arturo

於 2022 年 3 月住了 2 晚

4/10 不太好

Dania

於 2022 年 3 月住了 1 晚

10/10 有夠讚

Sand

家庭旅遊
喜歡：員工素質、住宿環境和硬體和客房舒適度
Wonderful stay close to La Fortuna
We had only a breif stay at Montana Fuego - very relaxing - lovely grounds and lots of birds - and frogs. The thermales pools were very relaxing and the cool pool great for the kids - the staff were wonderful - extremely helpful with every request. The room was clean and very comfortable and spacious with a beautiful veranda and view into the grounds. Close enough to La Fotuna - and yet felt right out in the country - the bathrooms close to the pool were not very clean - but we were there over the weekend and there were lots of guests. Wonderful stay!
於 2022 年 3 月住了 2 晚

2/10 很糟糕

Grettel Maria

於 2022 年 2 月住了 1 晚

10/10 有夠讚

Michael

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great locat
於 2021 年 12 月住了 2 晚
. 於 2022年1月21日回覆
Greetings from Hotel Montaña de Fuego Thank you very much for your rating and your comments, we are pleased to know that your stay at the hotel was to your liking. Thank you and we look forward to seeing you again! Jogebeth Concierge

10/10 有夠讚

Brenda

於 2021 年 12 月住了 1 晚
. 於 2022年1月21日回覆
Greetings from Hotel Montaña de Fuego Thank you very much for your rating and your comments, we are pleased to know that your stay at the hotel was to your liking. Thank you and we look forward to seeing you again! Jogebeth Concierge

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 12 月住了 3 晚
. 於 2022年1月21日回覆
Greetings from Hotel Montaña de Fuego Thank you very much for your rating and your comments, we are pleased to know that your stay at the hotel was to your liking. Thank you and we look forward to seeing you again! Jogebeth Concierge

10/10 有夠讚

Pedro P

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 12 月住了 1 晚
. 於 2022年1月21日回覆
Greetings from Hotel Montaña de Fuego Thank you very much for your rating and your comments, we are pleased to know that your stay at the hotel was to your liking. Thank you and we look forward to seeing you again! Jogebeth Concierge

8/10 不錯哦

Glenn

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Hospitable and Attentive staff in an ideal location.
於 2021 年 12 月住了 2 晚
. 於 2022年1月21日回覆
Greetings from Hotel Montaña de Fuego Thank you very much for your rating and your comments, we are pleased to know that your stay at the hotel was to your liking. Thank you and we look forward to seeing you again! Jogebeth Concierge

10/10 有夠讚

Susanne，Rodeo

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful property. We stayed in a superior bungalow and they’re situated for privacy and really incredible views. We kept the windows open to listen to night sounds but there’s also air conditioning. The rooms are a bit dated but the location and view and privacy and amenities more than make up for it. Pool and thermal pool facilities are charming. Staff was friendly and gracious. I’d gladly stay there again.
於 2021 年 12 月住了 3 晚
. 於 2022年1月21日回覆
Greetings from Hotel Montaña de Fuego Thank you very much for your rating and your comments, we are pleased to know that your stay at the hotel was to your liking. Thank you and we look forward to seeing you again! Jogebeth Concierge

8/10 不錯哦

Wendy

於 2021 年 11 月住了 2 晚

10/10 有夠讚

William

於 2021 年 8 月住了 1 晚
. 於 2022年1月21日回覆
Greetings from Hotel Montaña de Fuego Thank you very much for your rating and your comments, we are pleased to know that your stay at the hotel was to your liking. Thank you and we look forward to seeing you again! Jogebeth Concierge

10/10 有夠讚

Ivannia

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Me gusto mucho las muchas de los masajes muy buena la comida, lo que no me gusto fue que afuera de la habitación avían unos platos sucios y no fueron recogidos pero lo demás muy bueno
於 2021 年 8 月住了 1 晚
. 於 2022年1月21日回覆
Hola Ivannia Muchísimas gracias por su comentario, nos alegra saber que disfruto del spa y la comida. Esperamos tenerlos de vuelta muy pronto. Lamento el tema de los platos, por alguna razón no fueron recogidos, le indicaremos a las mucamas estar mas pendientes de ellos. Gracias de nuevo y los esperamos :) Saludos cordiales Jogebeth Concierge

10/10 有夠讚

Tamzid

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great service, just WiFi was missing
Nice and clean and very friendly stuffs. Only thing I didn’t like is that they didn’t have Wifi in rooms. I recommend to give Wifi in every guest room.
於 2021 年 8 月住了 3 晚
. 於 2022年1月21日回覆
Greetings from Hotel Montaña de Fuego Thank you very much for your rating and your comments, we are pleased to know that your stay at the hotel was to your liking. We are working in the Wifi, we know is it very necessary for the guest. Thank you and we look forward to seeing you again! Jogebeth Concierge

6/10 一般般

Rachel

團體旅遊
不喜歡：整潔度
no title
floors not clean. dirt marks on walls. Wifi was advertised as in rooms, but not available in rooms. Bar and dining staff did not give correct conversion change.
於 2021 年 8 月住了 1 晚

10/10 有夠讚

Rodrigo

於 2021 年 7 月住了 2 晚

6/10 一般般

真實旅客

家庭旅遊
喜歡：員工素質
不喜歡：設施服務
La habitación que nos tocó tenía un fuerte mal olor a humedad o a cucarachas, el edificio que nos tocó estaba totalmente apartado y con una habitación vecina totalmente destrozada, hasta la puerta abierta tenía y todas las cosas tiradas en el suelo. Pedimos cambio de habitación pero no se pudo porque no habían más habitaciones de la misma categoría disponible.
於 2021 年 7 月住了 3 晚

4/10 不太好

真實旅客

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Really bad custuner service, bugs inside to the property no parking available during nights.... no hot water. Dirty Blanket .. horrible service at the restaurant ,
於 2021 年 6 月住了 2 晚

8/10 不錯哦

Shu Hao

於 2021 年 6 月住了 1 晚

8/10 不錯哦

Chuck

於 2021 年 6 月住了 1 晚
. 於 2022年1月21日回覆
Greetings from Hotel Montaña de Fuego Thank you very much for your rating and your comments, we are pleased to know that your stay at the hotel was to your liking. Thank you and we look forward to seeing you again! Jogebeth Concierge

2/10 很糟糕

真實旅客

情侶出遊
不喜歡：整潔度、設施服務和住宿環境和硬體
The room we were given looked nothing like the photos. Also the sofa was so worn out it wasn’t even usable. The walls had stains and room 278 was generally not as represented in the photos. Very disappointed and felt it was bait and switch.
於 2021 年 6 月住了 2 晚

10/10 有夠讚

carlos

於 2021 年 5 月住了 1 晚

10/10 有夠讚

真實旅客

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was fun to have our own little bungalow in the jungle, at the base of a volcano. The property was immaculate. The breakfast every morning was delicious. The staff was very friendly and helpful. We'll come back for sure!
於 2021 年 5 月住了 2 晚
. 於 2022年2月15日回覆
Greetings from Hotel Montaña de Fuego Thank you very much for your rating and your comments, we are pleased to know that your stay at the hotel was to your liking. Thank you and we look forward to seeing you again! Jogebeth Concierge

10/10 有夠讚

Maria

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 4 月住了 1 晚

6/10 一般般

Elena

家庭旅遊
Gorgeous grounds, run down rooms.
The hotel grounds are beautiful but the family rooms we stayed in were run down. Our bathroom sink had a leak and our friends room next door had a flood and they had to move rooms.
於 2021 年 3 月住了 3 晚

8/10 不錯哦

真實旅客

喜歡：整潔度
於 2021 年 3 月住了 1 晚

2/10 很糟糕

cindy

家庭旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
於 2021 年 4 月住了 1 晚

8/10 不錯哦

Edwin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Buena experiencia
En general la experiencia fue buena, lo que duraron mucho fue para entregar la habitación
於 2021 年 4 月住了 1 晚
. 於 2022年2月15日回覆
Hola buenas tardes! Un cordial saludo Lamentamos la situación ocurrida, esperamos tenerlos de vuelta pronto y que se puedan llevar una experiencia mejor aun que la que ya tuvieron. Gracias por sus comentarios. Jogebeth Blanco Concierge

6/10 一般般

Hannia

家庭旅遊
不喜歡：整潔度和員工素質
Esta muy dejado, como muy abandonado. Necesitan renovarse, que sus empleados les den capacitación de atención al cliente, con buenos días, o tardes o en que le puedo ayudar, etc.
於 2021 年 3 月住了 3 晚

6/10 一般般

María Gabriela

家庭旅遊
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
No volvería!
Se pagan $10 adicionales para que la mascota solo pueda estar en la habitación y no la áreas comunes. Desde que hice la reserva pregunté y hasta que llegue al hotel me dieron toda la lista de restricciones. Mejor no aceptarán del todo. Tuvimos que comer fuera en lugares que si son Pet Friendly. Hace 2 años visité el hotel y es increíble ver el deterioro de las habitaciones y no es nada barato...
於 2021 年 3 月住了 1 晚

8/10 不錯哦

jeffery c

於 2021 年 3 月住了 2 晚

10/10 有夠讚

wagner

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 3 月住了 1 晚

8/10 不錯哦

Keythlin

喜歡：整潔度、員工素質和客房舒適度
Satisfecho
於 2021 年 2 月住了 1 晚

10/10 有夠讚

Eduardo

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Fantástico
Muy bien y muy satisfecho
於 2021 年 2 月住了 2 晚

6/10 一般般

Moreno

於 2021 年 2 月住了 3 晚

8/10 不錯哦

Will

於 2021 年 1 月住了 2 晚

2/10 很糟糕

真實旅客

喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
This property needs a lot of help. The staff is outstanding, but every facet of this hotel is in dire need of help. Here is my list: ROOMS: I booked two rooms and they were both terrible. My room had gaps so big in the walls that bugs were coming in. The room had a hole in he wall that looked to be made by a drill and it was lightly filled in with toilet paper. Almost like a peeping Tom hole. There was no reliable hot water in the shower, so I had to take very cold showers. The walls are very thin, so you have to turn the AC or fan on to shield people walking by outside. Forget about privacy. The room reminded me of a summer camp for kids. The other rooms (upgraded, in a building that contains 6-8 other rooms) was a bit better, but the beds in all rooms were uncomfortable and the rooms were definitely in the 1 start range.
於 2020 年 12 月住了 2 晚

6/10 一般般

Raquel

於 2021 年 1 月住了 2 晚

10/10 有夠讚

真實旅客

於 2020 年 12 月住了 2 晚

10/10 有夠讚

Carlos vicente

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
super satisfecha
Exlente limpeza y protocolos de limpieza muy bien aplicados .
於 2020 年 12 月住了 1 晚

8/10 不錯哦

Melissa，Cartago

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
El hotel nos gustó mucho! La ubicación es excelente, el volcán se veía desde nuestra habitación.
於 2021 年 1 月住了 2 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
Great value for money. Good location with friendly staff.
於 2021 年 1 月住了 2 晚