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關丹大洲飯店的評分

3.5 out of 5
關丹大洲飯店
Gambut, Kuantan, Pahang

評論

6.6
10 分，有夠讚；143 則評論中有 16 則" "
8 分，不錯哦；143 則評論中有 51 則" "
6 分，一般般；143 則評論中有 42 則" "
4 分，不太好；143 則評論中有 24 則" "
2 分，很糟糕；143 則評論中有 10 則" "

6.8/10

整潔度

7.0/10

員工素質

6.8/10

設施服務

6.4/10

住宿環境和硬體

7.4/10

環保程度

評論

6/10 一般般

Hiew

6/10 一般般

karen tok

家庭旅遊
不喜歡：整潔度和住宿環境和硬體
Not pleasant
Hotel too old and bathroom especially tub is dirty and stained. Too old. Bath towel old and stained. Despite choosing premium room, still not too happy with the old towel, pillowcase and bedsheet.
於 2023 年 10 月住了 2 晚
Santha 於 2023年11月6日回覆
Dear Karen Tok Warmest Greetings from Hotel Grand Continental Kuantan! Thank you for taking time to inform us of your concern with your recent stay here at the hotel. We assure you that the Management views your comments with utmost importance. Our apologies for any inconvenience caused. Please be rest assured that, your feedback has been looked into. Actions have definitely been taken accordingly and continuous enhancement exercise for both personnel and facilities are on-going at our hotel. Thank you & Best Regards Santha Front Office

8/10 不錯哦

MANAL

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
As this hotel is 3 decades old, they need to accommodate people coming from the basement parking for some lift ride or so. Not so OKU and old people friendly. The bathtub has no stopper and so it is rendered useless to be used to dip in as a bathtub itself.
於 2023 年 9 月住了 1 晚
Santha 於 2023年9月28日回覆
Dear Manal. Warmest Greetings from Hotel Grand Continental Kuantan! Thank you for taking time to inform us of your concern with your recent stay here at the hotel. We assure you that the Management views your comments with utmost importance. Thanks for the good comments. Thank you & Best Regards Santha Front Office

10/10 有夠讚

SITI AMINAH

於 2023 年 8 月住了 1 晚
SANTHA 於 2023年9月11日回覆
Dear Abdullah. Warmest Greetings from Hotel Grand Continental Kuantan! Thank you for taking time to inform us of your concern with your recent stay here at the hotel. We assure you that the Management views your comments with utmost importance. Thanks for the good comments. Thank you & Best Regards Santha_Front Office

8/10 不錯哦

Mohamed Ashraf

商務旅客
喜歡：整潔度和員工素質
Nice hotel but very old. Water pressure okay, bed also comfy but the design is soo old. Got problem with air conditioner. There's no remote and I can't close the aircond.

6/10 一般般

Che Yee

商務旅客
於 2023 年 4 月住了 1 晚

6/10 一般般

RASID

於 2022 年 12 月住了 1 晚

10/10 有夠讚

Nur

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Near rastaurant and shopping mall
於 2022 年 10 月住了 2 晚

8/10 不錯哦

Mohd

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 7 月住了 1 晚

8/10 不錯哦

Yusri

於 2021 年 12 月住了 1 晚

8/10 不錯哦

Rohazlan

喜歡：整潔度和住宿環境和硬體
於 2021 年 12 月住了 1 晚

8/10 不錯哦

真實旅客

商務旅客
喜歡：整潔度和住宿環境和硬體
Boleh la....
Perabot lama.... Plug xbanyak
於 2021 年 4 月住了 1 晚
Santha 於 2021年4月13日回覆
Dear Mr Anonymous, Warmest Greetings from Hotel Grand Continental Kuantan! Thank you for taking time to inform us of your concern with your recent stay here at the hotel. We assure you that the Management views your comments with utmost importance. Our apologies for any inconvenience caused. Please be rest assured that, your feedback has been looked into. Actions have definitely been taken accordingly and continuous enhancement exercise for both personnel and facilities are on-going at our hotel. Thank you & Best Regards Santha Front Office

10/10 有夠讚

Md Johari

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 1 月住了 1 晚

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質和客房舒適度
Apartment 3room. Scary...walking to back building.. Old sofa...should replace new. Master room-door handle damage, canot lock. Bathroom....shower n paiping should replace new. Excellent customer service Overall.. won't book apartment again..scary.
於 2020 年 9 月住了 1 晚

4/10 不太好

Ahmad Izwan

家庭旅遊
於 2020 年 9 月住了 1 晚

8/10 不錯哦

Yong，Kuala Lumpur

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Very clean and well maintained, despite its aged. Will return on my next visit.
於 2020 年 2 月住了 1 晚

6/10 一般般

真實旅客

喜歡：員工素質
不喜歡：整潔度
Cleanliness
於 2020 年 1 月住了 1 晚

6/10 一般般

真實旅客

家庭旅遊
Good but need upgrading especially the apartment room & toilet
於 2019 年 11 月住了 1 晚

6/10 一般般

Shamsudin

商務旅客
喜歡：整潔度
於 2019 年 11 月住了 2 晚

4/10 不太好

真實旅客

喜歡：員工素質
於 2019 年 9 月住了 2 晚

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度和員工素質
Location central to malls and food places and the beach. Nxt to a school which would be noisy if not for school holidays right now. Housekeeping respose slow.
於 2019 年 8 月住了 3 晚
Reservation Department 於 2019年8月23日回覆
Warmest Greeting from Hotel Grand Continental Kuantan, Thank you for taking time to let us know about your experience staying with us. We will improve in order serve better and we're looking forward to welcoming you again.

8/10 不錯哦

真實旅客

家庭旅遊, 親子旅遊
喜歡：員工素質
LIke Staff are friendly Do not like property have no proper maintenance.
於 2019 年 8 月住了 2 晚
Reservation Department 於 2019年8月23日回覆
Warmest Greeting from Hotel Grand Continental Kuantan, Thank you for taking time to let us know about your experience staying with us. We will improve in order serve better and we're looking forward to welcoming you again.

4/10 不太好

真實旅客

商務旅客, 家庭旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
Air conditioning system Dislike TV program Shower not functioning well
於 2019 年 6 月住了 1 晚
Wyda, Reservation Department 於 2019年6月25日回覆
Warmest Greeting from Hotel Grand Continental Kuantan, Thank you for taking time to let us know about your experience staying with us. We will improve in order serve better and we're looking forward to welcoming you again.

6/10 一般般

Dzul

商務旅客, 團體旅遊
喜歡：員工素質
This hotel too old. Please do something. Location is good. Room dark and smell bad. Toilet was terribly old
於 2019 年 5 月住了 1 晚
Hotel Grand Continental Kuantan 於 2019年5月17日回覆
Warmest Greeting from Hotel Grand Continental Kuantan, Thank you for taking time to let us know about your experience staying with us. We will improve in order serve better and we're looking forward to welcoming you again.

10/10 有夠讚

真實旅客

於 2019 年 5 月住了 1 晚
Hotel Grand Continental Kuantan 於 2019年5月11日回覆
Warmest Greeting from Hotel Grand Continental Kuantan, Thank you for taking time to let us know about your experience staying with us. We will improve in order serve better and we're looking forward to welcoming you again.

6/10 一般般

真實旅客

喜歡：員工素質
washroom should b more clean & put some air freshener in the room..
於 2019 年 4 月住了 1 晚
Hotel Grand Continental Kuantan 於 2019年4月27日回覆
Warmest Greeting from Hotel Grand Continental Kuantan, Thank you for taking time to let us know about your experience staying with us. We will improve in order serve better and we're looking forward to welcoming you again.

4/10 不太好

Kamsul，Sri Damansara KL

家庭旅遊
不喜歡：員工素質和住宿環境和硬體
3 bed apartment. I was given the worst room, all 3rooms' air-conds are not working, the water pressure is too slow, can only use one shower out of two. Got a better room after 3 complaints & 4 hours after check-in.
於 2019 年 3 月住了 2 晚
Hotel Grand Continental Kuantan 於 2019年4月2日回覆
Warmest Greeting from Hotel Grand Continental Kuantan, Thank you for taking time to let us know about your experience staying with us. We will improve in order serve better and we're looking forward to welcoming you again.

10/10 有夠讚

Sallehuddin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Sangat Memuaskan
於 2019 年 3 月住了 1 晚
Hotel Grand Continental Kuantan 於 2019年4月2日回覆
Warmest Greeting from Hotel Grand Continental Kuantan, Thank you for taking time to let us know about your experience staying with us. We will improve in order serve better and we're looking forward to welcoming you again.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 3 月住了 2 晚
Hotel Grand Continental Kuantan 於 2019年4月2日回覆
Warmest Greeting from Hotel Grand Continental Kuantan, Thank you for taking time to let us know about your experience staying with us. We will improve in order serve better and we're looking forward to welcoming you again.

8/10 不錯哦

Chek Ming

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good
於 2019 年 3 月住了 2 晚
Hotel Grand Continental Kuantan 於 2019年4月2日回覆
Warmest Greeting from Hotel Grand Continental Kuantan, Thank you for taking time to let us know about your experience staying with us. We will improve in order serve better and we're looking forward to welcoming you again.

8/10 不錯哦

Lee

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great stay at grand continental hotel
Great especially the swimming. Very clean. I left the luggage and pick up at 3 pm. Very good service.
於 2019 年 3 月住了 2 晚
The Management 於 2019年3月8日回覆
Warmest Greeting from Hotel Grand Continental Kuantan, Thank you for taking time to let us know about your experience staying with us. We will improve in order serve better and we're looking forward to welcoming you again.

8/10 不錯哦

真實旅客

於 2019 年 2 月住了 1 晚
Hotel Grand Continental Kuantan 於 2019年4月2日回覆
Warmest Greeting from Hotel Grand Continental Kuantan, Thank you for taking time to let us know about your experience staying with us. We will improve in order serve better and we're looking forward to welcoming you again.

8/10 不錯哦

真實旅客

於 2018 年 12 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
just ok ...
於 2018 年 12 月住了 1 晚

6/10 一般般

Muhammad

不喜歡：整潔度
Need to improve in future
1. Smell from old carpet 2. Poor wifi coverage 3. Poor tv channel 4. Dust behind the window curtain
於 2018 年 12 月住了 3 晚
The Management 於 2018年12月23日回覆
Warmest Greeting from Hotel Grand Continental Kuantan, Thank you for taking time to let us know about your experience staying with us. We will improve in order serve better and we're looking forward to welcoming you again.

8/10 不錯哦

Mior Iskandar Shah

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Perkhidmatan yg memuaskan
Selesa dan memuaskan. Bagus.
於 2018 年 12 月住了 1 晚
Hotel Grand Continental Kuantan 於 2018年12月17日回覆
Warmest greeting from Hotel Grand Continental Kuantan, we're glad Encik Mior enjoyed staying with us.

2/10 很糟糕

Sandana

不喜歡：整潔度、員工素質和住宿環境和硬體
the room was given 2 single bed for my family of 4 . I need to spend RM 190 for upgrade .
於 2018 年 12 月住了 2 晚
Hotel Grand Continental Kuantan 於 2018年12月17日回覆
Warmest greeting from Hotel Grand Continental Kuantan, we're sorry for the upgrade fee since Miss Sandana made booking for deluxe twin which consist of 2 single beds.

10/10 有夠讚

真實旅客

於 2018 年 11 月住了 2 晚

4/10 不太好

Loius，Kuala Lumpur

不喜歡：整潔度、住宿環境和硬體和客房舒適度
Wifi network poor connection & instability. Room facility poor maintenance, damaged and no repair.
於 2018 年 11 月住了 1 晚
Hotel Grand Continental Kuantan 於 2018年12月17日回覆
Warmest greeting from Hotel Grand Continental Kuantan, we're apologize for what had happened & we will look into these matter as soon as possible.

6/10 一般般

Izzat，Putrajaya

喜歡：員工素質和客房舒適度
Nice room, but the carpet are a little bit dusty.
於 2018 年 10 月住了 1 晚

8/10 不錯哦

Trea，Ktrg

喜歡：整潔度、員工素質和客房舒適度
Convenience to shops and malls. Food in hotel cafe reasonably.price and delicious.
於 2018 年 9 月住了 1 晚

6/10 一般般

NorAss，N.sembilan

不喜歡：整潔度
於 2018 年 9 月住了 1 晚

8/10 不錯哦

mrz，putrajaya

喜歡：整潔度、員工素質和客房舒適度
於 2018 年 9 月住了 1 晚

6/10 一般般

Del，KL

不喜歡：員工素質、住宿環境和硬體和客房舒適度
Terrible bath tub
Old and dirty bath tub, can’t afford to stay next time.
於 2018 年 9 月住了 2 晚

8/10 不錯哦

Asfaliza，Seri Kembangan, Selangor

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel and nearer to many restaurants. Not hard to find the food restaurant here. Location is good and easily accessible too.
於 2018 年 9 月住了 2 晚

6/10 一般般

真實旅客

喜歡：員工素質和客房舒適度
Suitable location, near kuantan megamall Easy to find restaurant, The hotel condition are old and need to be refurbish and renovate.
於 2018 年 9 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 9 月住了 1 晚

2/10 很糟糕

Lim，Kuantan

不喜歡：整潔度、住宿環境和硬體和客房舒適度
Not a suitable hotel for me
Never again. The room is smelly and not comfortable. No free parking.
於 2018 年 8 月住了 2 晚
Hotel Grand Continental Kuantan 於 2018年9月4日回覆
Dear Lim, Thank you for staying with Hotel Grand Continental Kuantan! On behalf of the Management, we are sorry that you were unhappy and we will work hard to fix the issue you experienced. For your additional information, we have free parking spaces in our basement located at the back of the hotel as well as storeyed-parking spaces in the second floor till the fourth floor. Thank you for letting us know. Warm regards, The Management

10/10 有夠讚

Naj，Kl

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 8 月住了 1 晚

8/10 不錯哦

Kudin，Kota bharu

喜歡：員工素質和客房舒適度
Close with town. But must do sometime to make the hotel harmony
於 2018 年 8 月住了 1 晚
Hotel Grand Continental Kuantan 於 2018年9月4日回覆
Dear Mr Kudin, Thank you for staying with Hotel Grand Continental Kuantan! We will work hard to fix the issue you experienced. Thank your for letting us know. It would be great if you choose to stay with us again in the future. Warm regards, The Management