Dear Wai Hing,Thank you for choosing Sofitel Kuala Lumpur Damansara and we really appreciate you taking the time to share your feedback with us on this recent trip. I really appreciate in hearing your comments and pleased to hear that you generally enjoyed a goodstay and liked our easily accessible location, comfortable rooms, lovely breakfast selection and our friendly and efficient service. We thank you for choosing to stay with us and hope we may have an opportunity to welcome you back in the near future for another enjoyable visit.Sincerely,George KoumendakosGeneral Manager

Bonjour Lok Wai, Greetings from Sofitel Kuala Lumpur Damansara! We would like to thank you for taking the time to write a review on your stay with us. We are delighted to read that you have enjoyed a ''great stay'' in our ''great hotel''. We truly hope we have the pleasure of welcoming you again in the near future. Kind regards, Marleen Schuit Guest Experience

Bonjour, We would like to thank you for your four-star review. It is much appreciated! We hope we have the pleasure of welcoming you again in the future. Kind regards, Marleen Schuit Guest Experience

Bonjour Sun Ming, Greetings from Sofitel Kuala Lumpur Damansara. Thank you very much for taking the time to review our hotel. It is my pleasure to read that you have rated your stay with us a 10 out of 10. We hope to have the pleasure of seeing you again in the future. Kind regards, Clemence Berthon Guest Experience

Bonjour, Thank you for taking the time to write about your experience with us, we very much appreciate the feedback. We hope to have the pleasure to welcome you again. Kind regards, Emily Thiadens Guest Experience

Bonjour, Thank you for taking the time to review your stay. We are glad to hear you enjoyed your experience with us. Warm regards, Emily Thiadens Guest Experience

Bonjour, My sincere apologies that your stay was not up to your expectations. We hope we will get the chance to serve you better in the future. Kind regards, Emily Thiadens Guest Experience

Thank you for this very good review! Best regards, Hanae Quidelleur

Dear guest, Thank you for rating your stay with us. We hope to welcome you again very soon. Best regards Hanae Quidelleur

Thank you for taking the time to tell us about your experience at the Sofitel Kuala Lumpur Damansara. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems you faced during your stay and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Hanae Quidelleur

Bonjour Kathy, Thank you for taking the time to tell us about your experience at the Sofitel Kuala Lumpur Damansara. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robin Chetelat

Thank you for rating your stay on Expedia! Best regards, Hanae Quidelleur

Thank you for your very kind review, it is always a pleasure to see these kind of review from our guests. We hope to see you again soon. Best regards Hanae Quidelleur Guest Experience

Thank you for sharing your review with the Hotel.com community. We are happy to read that you have liked our hotel and you have enjoyed your stay with us. We will be very happy to welcome you again. Best regards Hanae Quidelleur Guest Experience

Bonjour and warm greetings from Sofitel Kuala Lumpur Damansara. Thank you for taking the time to review your recent stay with us. We are very glad you enjoyed your visit in our hotel. We hope to have the chance to welcome you with us again very soon. Best Regards, Hanaé Quidelleur Guest Experience

Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Best regards Hanaé Quidelleur Guest Experience

Dear Katrina, We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the pleasure to welcome you back with us very soon. Best Regards, Vincent Berry Guest Experience

Dear SK, We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the pleasure to welcome you back with us very soon. Best Regards, Vincent Berry Guest Experience

Dear Guest, Thank you for your five star review. We hope to welcome you back in the near future. Best Regards Vincent Berry Guest Experience

Dear B, Bonjour and warm greetings from Sofitel Kuala Lumpur Damansara. We very much appreciate you taking the time to review your stay with us. It is always a pleasure to receive positive feedback. I will also look into the points you mentioned, as we strive to continuously improve the quality of our services. Thank you once again for sharing your experience, and we hope to welcome you again very soon. Best Regards, Vincent Berry Guest Experience

Dear Guest, Bonjour and thank you for taking the time to review your recent stay at Sofitel Kuala Lumpur Damansara. We are glad to know you enjoyed your stay with us. I, along with the team hope to welcome you again very soon. Best Regards, Vincent Berry Guest Experience

Dear King Hoi, Thank you for the review of our hotel! We are glad that you had a pleasant stay and hope to see you again very soon. Sincerely, Natasha Kamal Guest Experience Manager

Dear Valued Guest, Thank you for your review and glad to note that you had a pleasant stay. We are very much appreciate on your kind patronage at Sofitel KL, Damansara and look forward to welcoming you back in future. Regards, Natasha Kamal Guest Experience Manager

Bonjour Yu-Jie, Thank you for taking the time to share your experience with us. I am delighted to read that our ambassadors 'Service from the Heart' create a pleasant stay for you. Please accept my sincere apologies on the matter of pillow smell and this has been highlighted to our Executive Housekeeper for immediate actions. Once again, thank you for choosing us and looking forward welcoming you soon. Sincerely, Thomas Gassner General Manager

Dear guest, As a follow-up of your last review, we hope to welcome you back to our hotel very soon. So please, do not hesitate to contact us for any further enquiries. Sincerely, Franck Loison General Manager

Dear guest, As a follow-up of your last review, we hope to welcome you back to our hotel very soon. So please, do not hesitate to contact us for any further enquiries. Sincerely, Franck Loison General Manager

尊敬的客人， 作为您上次审核的后续行动，我们希望能尽快欢迎您回到酒店。 所以，如有任何疑问，请随时与我们联系。 此致 弗兰克洛森 总经理

Dear Guest, Bonjour and Thank you very much for taking the time to share your experience with us. It was our pleasure to have you as our guest and your comments will be shared with the entire team as a motivation to serve our guests better. Once again, thank you for choosing us and we are looking forward welcoming you back for another 'Magnifique' experience. Sincerely, Thomas Gassner General Manager Sofitel Kuala Lumpur Damansara

Dear Hidetada,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. Your comments are valuable to us as they help us improve our services and facilities.We regret that you encountered issues with the hot water due to maintenance and the lack of announcements regarding it. We will ensure better communication in the future to prevent such situations.Regarding the cleanliness and maintenance of your room, we are truly sorry for the oversight with the towels, bathrobes, trash, and other details. This falls short of our standards, and we will address these concerns with our housekeeping team immediately to ensure they are more thorough in their duties.We also apologize for the sauna temperature not meeting your expectations. We will look into this matter to ensure that our sauna facilities are functioning properly and at the appropriate temperature for our guests' comfort.We are pleased to hear that you found our pool, gym, and staff to be clean, spacious, and accommodating. Your kind words about our team are appreciated, and we will make sure to share your compliments with them.Once again, we apologize for the shortcomings you experienced during your stay. We hope that you will give us another opportunity to provide you with the exceptional experience that you deserve. Thank you for bringing these matters to our attention.Regards,N. Mageswary - Guest Experience

Dear Chiaki,It's wonderful to hear that you had a great experience with our hospitality and facilities. We're thrilled that you enjoyed your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back in the future. Thank you for choosing us for your accommodation needs.Regards.N. Mageswary - Guest Experience

Dear Xin,Thank you so much for your incredible positive rating. We are truly thrilled to hear that you had such a fantastic experience during your stay with us.Your kind words mean the world to us and serve as a testament to our commitment to providing exceptional service to every guest. It was our pleasure to ensure that your stay was nothing short of wonderful.We would be honored to welcome you once again for another memorable experience.Regards.N. Mageswary - Guest Experience

Dear Yukari,Thank you for taking the time to rate your experience with us. We truly appreciate your feedback and are delighted to hear that you had an enjoyable stay.Your rating of 4 out of 5 means a lot to us, and we're committed to continually improving to ensure that every guest experience is exceptional. We hope to have the pleasure of welcoming you back soon for another wonderful stay.Regards.N. Mageswary - Guest Experience

Dear Ming Long,Thank you so much for your glowing review. We're thrilled to hear that you had such a wonderful experience during your recent stay with us. It's truly heartening to know that you found our place clean, luxurious, and worth returning to.We're delighted that you enjoyed our spa facilities as well. Providing our guests with top-notch amenities and a memorable experience is always our goal.Your kind words mean the world to us, and we can't wait to welcome you back for another fantastic stay. RegardsN. Mageswary - Guest Experience.

Dear Mattthew,Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you found our hotel lovely and enjoyed our fantastic facilities. We're also pleased that you found the proximity of the train station convenient for your travels.However, we regret to learn that your experience with our check-in process and restaurant staff did not meet your expectations. Please accept our sincere apologies for any inconvenience or lack of attentiveness you encountered during your stay. Rest assured, we'll address your concerns with our team to ensure that we consistently provide exceptional service to all our guests.We're glad to hear that you had positive interactions with our lobby bar staff and housekeeping team. Your kind words will be shared with them as encouragement to continue their outstanding work.We truly value your feedback as it helps us identify areas for improvement and enhance our guests' experience. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Regards.N. Mageswary - Guest Experience

Dear Aymard Eric,Thank you for sharing your thoughts with us following your recent stay. We appreciate your feedback and take your comments seriously.While we strive to cater to a diverse range of guests, including families and business travelers, we regret if your experience did not fully meet your expectations for a family-oriented atmosphere. Your insights are valuable to us as we continuously evaluate and improve our offerings.We would love to hear more about your specific expectations and how we can enhance our services to better accommodate families like yours in the future. Your feedback helps us shape our guest experience and ensures that we provide a welcoming environment for all our visitors.We hope to have the opportunity to welcome you back and exceed your expectations on your next visit.Regards.N. Mageswary - Guest Experience

Dear Guo Sheng,Thank you for your concise feedback. We're delighted to hear that you had a very good experience. We look forward to welcoming you back.Regard.N. Mageswary - Guest Experience

Dear Saber,Thank you for your feedback. We're pleased to hear that you found our hotel to be clean and the surrounding area to be very safe. Providing a secure and comfortable environment is a top priority for us. We look forward to welcoming you back for another positive experience.Regards.N. Mageswary - Guest Experience

Dear Michael,Thank you for choosing Sofitel for your recent 4-night stay, and for sharing your positive experience with us. We're delighted to hear that your time with us was enjoyable.It's wonderful to know that you found your room comfortable and clean, and that our service met your expectations. Creating a pleasant and relaxing atmosphere for our guests is what we strive for, and your feedback is truly appreciated.We look forward to the pleasure of welcoming you back for another delightful stay at Sofitel in the future.Regards.N. Mageswary - Guest Experience

Dear Anonymous,Thank you so much for your fantastic rating. We're absolutely thrilled to know that your experience with us was exceptional.Your positive feedback is truly appreciated, and it motivates our team to continue delivering outstanding service. We're grateful for the opportunity to have hosted you, and we look forward to welcoming you back for another perfect stay in the future.Regards.N. Mageswary - Guest Experience

Dear Anonymous,Thank you for choosing to stay with us, and we appreciate your positive feedback. We're delighted to hear that you found the room to be very good and that you experienced excellent service.Your satisfaction is our priority, and we look forward to the pleasure of welcoming you back for another exceptional stay. Regards.N. Mageswary - Guest Experience

Dear Brian,We appreciate your input and are pleased to see that your overall experience was positive.Your rating indicates that there may be areas where we can improve, and we would love to hear more about your thoughts. Thank you again for choosing to stay with us. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Regards.N. Mageswary - Guest Experience

Dear Akiyoshi,Thank you for choosing Sofitel Kuala Lumpur Damansara for your stay, and we appreciate you taking the time to rate us with a positive rating. We're delighted to know that your experience was positive.Your feedback is valuable to us as we strive to provide the best possible experience for our guests.We look forward to the pleasure of welcoming you back for another excellent stay in the future.Regards.N. Mageswary - Guest Experience

Dear Chun Kau Jeremy,We are delighted to hear that you had a pleasant experience during your stay at the Sofitel Kuala Lumpur Damansara. Your positive comments are truly appreciated. We look forward to welcoming you back for another wonderful stay in the future. Regards. N. Mageswary - Guest Experience

Dear Mark,Thank you for taking the time to rate your recent stay at Sofitel Kuala Lumpur Damansara. We value your feedback and your rating suggests there may have been some aspects of your stay that didn't meet your expectations. We would greatly appreciate it if you could share any specific details or concerns to help us improve our services and make your next visit exceptional. Your satisfaction is our priority, and your input is essential in achieving that goal.Warm regards,Chloe Tay Front Office Manager

Dear Chie,Thank you for your kind words about Sofitel Kuala Lumpur Damansara. We greatly appreciate your feedback. We do understand that our location, while providing a serene atmosphere, may be a bit distant from the city. We continually strive to balance this with our commitment to offering an exceptional stay. We look forward to the opportunity to welcome you back and ensure your next visit is even more enjoyable.Best regards,Chloe TayFront Office Manager

Dear Liangliang,I hope this message finds you well. I wanted to extend our heartfelt apologies for the experience you had during your recent stay at Sofitel Kuala Lumpur Damansara, which led you to rate your stay at a lower side. We deeply regret any inconvenience or dissatisfaction you may have encountered.Your feedback is invaluable to us, even though you didn't include specific comments. We take your rating as a signal that we have areas where we need to improve. Please accept our sincerest apologies for not meeting your expectations during your visit.We are committed to making immediate improvements based on your feedback and ensuring that such issues do not reoccur. Your comfort and satisfaction are our utmost priorities, and we are dedicated to providing a higher standard of service.Thank you for choosing Sofitel Kuala Lumpur Damansara, and we hope you can give us another opportunity to provide you with the exceptional experience that our guests deserve.Warm regards,Chloe Tay Front Office Manager

Dear Albert,We very much appreciate your comments regarding your stay at the Sofitel Kuala Lumpur Damansara. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,George KoumendakosGeneral Manager

Dear Shan,Warm greetings from Sofitel Kuala Lumpur Damansara!It was indeed a pleasure having you with us recently. From the ratings, I am pleased to read that you had a pleasant and a comfortable stay. We do hope that you enjoyed the stay here and are truly encouraged by your ratings and rest assured, we will continue to strive to provide our service excellence at all times.My appreciation once again for taking the time to provide us with your feedback and we look forward to welcoming you back. Sincerely,George KoumendakosGeneral Manager

Dear Koji,Warm greetings from Sofitel Kuala Lumpur Damansara!It was indeed a pleasure having you with us recently. From the ratings, I am pleased to read that you had a pleasant and a comfortable stay. We do hope that you enjoyed the stay here and are truly encouraged by your ratings and rest assured, we will continue to strive to provide our service excellence at all times.My appreciation once again for taking the time to provide us with your feedback and we look forward to welcoming you back. Sincerely,George KoumendakosGeneral Manager

Dear Khairina,Thank you for choosing Sofitel Kuala Lumpur Damansara once again and we really appreciate you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our clean and comfortable room as well as the food and beverage serve you well. I will share your feedback with the team and they will be very pleased to hear your kind comments. Thank you for choosing to stay with us once again and we look forward to an opportunity to welcome you back again in the near future for another enjoyable visit. Sincerely,George KoumendakosGeneral Manager