1. No instructions to guide me call for reception as well as room service.
2. No hair dryer in my room.
3. Air-condition cannot be adjusted to a comfortable level (very cold in my room even I was adjusted to 29.8 deg. C)
4. The TV size is relatively small, the resolution is poor and the TV channel is limited.
Chun Yu
於 2023 年 8 月住了 2 晚
Tati 於 2023年8月8日回覆
Dear Chun Yu,Hola from Melia Kuala Lumpur!First and foremost, we would like to thank you for choosing Melia Kuala Lumpur as your home away from home accommodation choice. We truly regret that we fail reach to your ideal standard during your current visit, hence, we would like to apologize for any inconveniences you have experienced. Rest assured, your input has been shared to the respective department and higher management for improvement purpose. We value your feedback, hence we thank you for making the time to share your experience. We hope that you will come back so that we may serve you better in the future. Again, we thank you for staying with us and it was a great pleasure to have you.
8/10 不錯哦
Chui lan
團體旅遊
2023年7月10日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Chui lan
於 2023 年 7 月住了 3 晚
Tati 於 2023年7月11日回覆
Dear Chui,Hola from Melia Kuala Lumpur!Thank you for staying with us and for making the time to leave us your feedback. We are very much delighted that you had a wonderful journey with us. We shall share your review with the whole team for their exemplary service. We thank you again for choosing us, and we do hope to see you again in the near future.
8/10 不錯哦
Gang
2023年5月27日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
没有冰箱
入住的房间还可以,唯一就是没有冰箱,有点难过
Gang
於 2023 年 5 月住了 1 晚
Amerul Shafwan 於 2023年5月28日回覆
Dear Gang, Hola from Melia Kuala Lumpur! First and foremost, we would like to thank you for choosing Melia Kuala Lumpur as your home away from home accommodation choice. We truly regret that we fail reach to your ideal standard during your current visit, hence, we would like to apologize for any inconveniences you have experienced. However, we do hope that you will come back so that we may serve you better in the future. Again, we thank you for staying with us and it was a great pleasure to have you.
Dear kong,
With regards of parking experience, please rest assured that the constructive measures will be channelled to the respective department concerned and higher management for speedy improvement so that our valued guests can enjoy only the highest level of hospitality.
Dear guest,
We are delighted to know how much you enjoyed our unbeatable location and services.
With regards of room experience, please rest assured that the constructive measures will be channeled to the respective department concerned and higher management for speedy improvement so that our valued guests can enjoy only the highest level of hospitality.
Dear Rex,
Thank you for your feedback with regards of our location.
With regards of floor experience, please rest assured that the constructive measures will be channeled to the respective department concerned and higher management for speedy improvement so that our valued guests can enjoy only the highest level of hospitality.
Dear guest,
Thank you for taking the time to provide us with such positive feedback after your recent stay with us. We are delighted to know how much you enjoyed our unbeatable location and services.
It was a pleasure to welcome you to our hotel and we very much hope that we will be able to welcome you back once again in the near future.
Thank you for taking the time to provide us with such positive feedback after your recent stay with us. We are delighted to know how much you enjoyed our unbeatable location and services.
It was a pleasure to welcome you to our hotel and we very much hope that we will be able to welcome you back once again in the near future.
Dear guest,
Thank you for taking the time to provide us with such positive feedback after your recent stay with us. We are delighted to know how much you enjoyed our unbeatable location and services.
It was a pleasure to welcome you to our hotel and we very much hope that we will be able to welcome you back once again in the near future.
Dear chis,
With regards of room experience, please rest assured that the constructive measures will be channeled to the respective department concerned and higher management for speedy improvement so that our valued guests can enjoy only the highest level of hospitality.
Dear Barry,
Thank you for taking the time to provide us with such positive feedback after your recent stay with us. We are delighted to know how much you enjoyed our unbeatable location and services.
It was a pleasure to welcome you to our hotel and we very much hope that we will be able to welcome you back once again in the near future.
Dear Guest,
We are delighted to know how much you enjoyed our unbeatable location and services.
It was a pleasure to welcome you to our hotel and we very much hope that we will be able to welcome you back once again in the near future.
Dear guest,
. We are delighted to know how much you enjoyed our unbeatable location and services.
It was a pleasure to welcome you to our hotel and we very much hope that we will be able to welcome you back once again in the near future.
Dear guest,
Thank you for your rating. Look forward to see you again in near future.
8/10 不錯哦
真實旅客
2019年1月14日
喜歡:整潔度、住宿環境和硬體和客房舒適度
I booked on 19:00, and until 20:00 they are able to start check in, since they didn't get confirmation from hotels.com. Please improve your booking procedure.
Dear guest,
Please rest assured that the constructive measures will be channeled to the respective department concerned and higher management for speedy improvement so that our valued guests can enjoy only the highest level of hospitality.
Dear Bowie,
Thank you for your feedback. Please rest assured that the constructive measures will be channeled to the respective department concerned and higher management for speedy improvement so that our valued guests can enjoy only the highest level of hospitality
Dear Lia,
Thank you for your feedback. With regards of hot water, please rest assured that the constructive measures will be channeled to the respective department concerned and higher management for speedy improvement so that our valued guests can enjoy only the highest level of hospitality.
8/10 不錯哦
真實旅客
2018年10月18日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Hotel Location
Located in downtown and it is convenient to go anywhere in KL and have a city tour.
Dear Guest,
Thank you for taking the time to provide us with such positive feedback after your recent stay with us. We are delighted to know how much you enjoyed our unbeatable location and services.
It was a pleasure to welcome you to our hotel and we very much hope that we will be able to welcome you back once again in the near future.
Dear Guest,
Thank youu for your feedback.
Please rest assured that the constructive measures will be channeled to the respective department concerned and higher management for speedy improvement so that our valued guests can enjoy only the highest level of hospitality.
Dear K.K,
Thank you for taking the time to provide us with such positive feedback after your recent stay with us.
We look forward to see you again in near future.
10/10 有夠讚
Wing Yin
2018年7月30日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
滿意
酒店職員主動友善,房內整潔,床鋪舒適
Wing Yin
於 2018 年 7 月住了 1 晚
Front Office Manager 於 2018年7月30日回覆
Dear Guest,
Greetings from Meliá Kuala Lumpur.
Thank you for sharing your wonderful comments on the friendliness of our associate also on the cleanliness of room which brings great value to us.
We look forward to welcoming you back to Meliá Kuala Lumpur in the nearest future.
Warm Regards,
Navin Silvaraju
Front Office Manager