走廊

吉隆坡美利亞飯店的評分

4 out of 5
吉隆坡美利亞飯店
16 Jalan Imbi, Kuala Lumpur

評論

8.4

非常好

10 分,有夠讚;1004 則評論中有 410 則" "
8 分,不錯哦;1004 則評論中有 436 則" "
6 分,一般般;1004 則評論中有 99 則" "
4 分,不太好;1004 則評論中有 42 則" "
2 分,很糟糕;1004 則評論中有 17 則" "

8.8/10

整潔度

8.4/10

員工素質

8.4/10

設施服務

8.4/10

住宿環境和硬體

8.4/10

環保程度

評論

4/10 不太好

Chun Yu

親子旅遊
不喜歡:員工素質
1. No instructions to guide me call for reception as well as room service. 2. No hair dryer in my room. 3. Air-condition cannot be adjusted to a comfortable level (very cold in my room even I was adjusted to 29.8 deg. C) 4. The TV size is relatively small, the resolution is poor and the TV channel is limited.
於 2023 年 8 月住了 2 晚
Tati 於 2023年8月8日回覆
Dear Chun Yu,Hola from Melia Kuala Lumpur!First and foremost, we would like to thank you for choosing Melia Kuala Lumpur as your home away from home accommodation choice. We truly regret that we fail reach to your ideal standard during your current visit, hence, we would like to apologize for any inconveniences you have experienced. Rest assured, your input has been shared to the respective department and higher management for improvement purpose. We value your feedback, hence we thank you for making the time to share your experience. We hope that you will come back so that we may serve you better in the future. Again, we thank you for staying with us and it was a great pleasure to have you.

8/10 不錯哦

Chui lan

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 3 晚
Tati 於 2023年7月11日回覆
Dear Chui,Hola from Melia Kuala Lumpur!Thank you for staying with us and for making the time to leave us your feedback. We are very much delighted that you had a wonderful journey with us. We shall share your review with the whole team for their exemplary service. We thank you again for choosing us, and we do hope to see you again in the near future.

8/10 不錯哦

Gang

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
没有冰箱
入住的房间还可以,唯一就是没有冰箱,有点难过
於 2023 年 5 月住了 1 晚
Amerul Shafwan 於 2023年5月28日回覆
Dear Gang, Hola from Melia Kuala Lumpur! First and foremost, we would like to thank you for choosing Melia Kuala Lumpur as your home away from home accommodation choice. We truly regret that we fail reach to your ideal standard during your current visit, hence, we would like to apologize for any inconveniences you have experienced. However, we do hope that you will come back so that we may serve you better in the future. Again, we thank you for staying with us and it was a great pleasure to have you.

6/10 一般般

kong

商務旅客
住宿酒店內还有付费停车费,总觉得不亲切
於 2021 年 4 月住了 1 晚
Azlina Kassim/Guest Experience Manager 於 2021年4月12日回覆
Dear kong, With regards of parking experience, please rest assured that the constructive measures will be channelled to the respective department concerned and higher management for speedy improvement so that our valued guests can enjoy only the highest level of hospitality.

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
好近大型商場夜市超方便,行落去就有單軌電車,唯獨不好就係護髮素,一啲都唔似護髮素,用完好似無用過咁,嚟個問題就要改善下
於 2020 年 3 月住了 5 晚
Azlina Kassim/Guest Experience Manager 於 2020年4月14日回覆
Dear guest, Thank you for you positive feedback. Look forward to see you again in near future and thank you for your support.

10/10 有夠讚

真實旅客

商務旅客, 家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 3 月住了 2 晚
Azlina Kassim/Guest Experience Manager 於 2020年3月18日回覆
Dear Guest, Thank you for your rating. Look forward to see you again in near future.

8/10 不錯哦

Cheuk Leung

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
位置方便
於 2020 年 2 月住了 2 晚
Azlina Kassim/Guest Experience Manager 於 2020年2月17日回覆
Dear Cheuk, Thank you for your feedback, Look forward to see you again in near future.

8/10 不錯哦

yuen ling

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 12 月住了 3 晚
Azlina Kassim/Guest Experience Manager 於 2020年1月24日回覆
Dear yuen, Thank you for your feedback. Look forward to see you again in near future.

8/10 不錯哦

真實旅客

家庭旅遊
喜歡:員工素質、設施服務和住宿環境和硬體
good location, just opposite to Times Square. In general, the hotel is good in services but the cleaning of bathroom, hair dryer need improvement.
於 2019 年 12 月住了 2 晚
Azlina Kassim/Guest Experience Manager 於 2020年1月7日回覆
Dear guest, We are delighted to know how much you enjoyed our unbeatable location and services. With regards of room experience, please rest assured that the constructive measures will be channeled to the respective department concerned and higher management for speedy improvement so that our valued guests can enjoy only the highest level of hospitality.

10/10 有夠讚

Rex,HK

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
地點方便 近夜市 對面有大商場 便宜超市 早餐很多選擇 房間超大 近單軌 一個站到商場區 可惜走廊有煙味
於 2019 年 11 月住了 4 晚
Azlina Kassim/Guest Experience Manager 於 2020年1月23日回覆
Dear Rex, Thank you for your feedback with regards of our location. With regards of floor experience, please rest assured that the constructive measures will be channeled to the respective department concerned and higher management for speedy improvement so that our valued guests can enjoy only the highest level of hospitality.

10/10 有夠讚

HUACHIEN

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 12 月住了 4 晚
Azlina Kassim/Guest Experience Manager 於 2019年12月23日回覆
Dear HUACHIEN, Thank you for your rating. Look forward to see yo again in near future.

8/10 不錯哦

真實旅客

喜歡:整潔度、設施服務和住宿環境和硬體
於 2019 年 12 月住了 4 晚
Azlina Kassim/ Guest Experience Manager 於 2019年12月17日回覆
Dear guest, Thank you for your rating. Look forward to see you again in near future.

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
近夜市
近夜市,早餐豐富,酒店很新,職員英文很好
於 2019 年 11 月住了 1 晚
Azlina Kassim/ Guest Experience Manager 於 2019年12月9日回覆
Dear guest, We are delighted to know how much you enjoyed our unbeatable location. Look forward to see you again in near future.

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
十分新淨,近夜市
酒店非常新淨,今次更升級至14樓的premium floor, 早餐豐富,牛奶特別好飲,同夜市非常近,兩條街之隔,附近亦有7-11和starbucks,總括今次住宿很滿意
於 2019 年 11 月住了 1 晚
Azlina Kassim/ Guest Experience Manager 於 2019年12月9日回覆
Dear guest, Thank you for taking the time to provide us with such positive feedback after your recent stay with us. We are delighted to know how much you enjoyed our unbeatable location and services. It was a pleasure to welcome you to our hotel and we very much hope that we will be able to welcome you back once again in the near future.

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
交通十分方便,房間的空間也充足
於 2019 年 11 月住了 1 晚
Azlina Kassim/ Guest Experience Manager 於 2019年11月26日回覆
Dear guest, Thank you for your feedback. Look forward to see you again in near future.

6/10 一般般

Sai Leung

於 2019 年 11 月住了 4 晚

8/10 不錯哦

Yi-Ting

商務旅客
喜歡:員工素質、住宿環境和硬體和客房舒適度
2 nights in Melia
房間和浴室感覺有點老舊,地上還有之前房客掉落的零食。毛巾可看到髒汙,整潔度待加強。 房間空間很大,床也算舒適。 早餐算滿多選擇的,口味一般,這點我想見仁見智。 地理位置很好,附近有商場和便利商店,機能性不錯。
於 2019 年 10 月住了 2 晚
Azlina Kassim/ Guest Experience Manager 於 2019年11月26日回覆
Thank you for taking the time to provide us with such positive feedback after your recent stay with us. We are delighted to know how much you enjoyed our unbeatable location and services. It was a pleasure to welcome you to our hotel and we very much hope that we will be able to welcome you back once again in the near future.

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質和住宿環境和硬體
於 2019 年 10 月住了 4 晚
Azlina Kassim/ Guest Experience Manager 於 2019年10月31日回覆
Dear Guest, Thank you for your rating. Look forward to see you again in near future.

10/10 有夠讚

KWOK LEUNG,香港

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 10 月住了 3 晚
Azlina Kassim/ Guest Experience Manager 於 2019年10月31日回覆
Dear Kwok, Thank you for taking the time to provide us with such positive feedback after your recent stay with us.

8/10 不錯哦

真實旅客

於 2019 年 10 月住了 5 晚
Azlina Kassim/ Guest Experience Manager 於 2019年10月17日回覆
Dear guest, Thank you for your rating. Look forward to see you again in near future.

10/10 有夠讚

Grace

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 9 月住了 3 晚
Azlina Kassim/ Guest Experience Manager 於 2019年10月7日回覆
Dear Grace, Thank you for your feedback. Look forward to see you again in near future.

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 9 月住了 2 晚
Azlina Kassim/ Guest Experience Manager 於 2019年9月30日回覆
Dear guest, Thank you for your rating. Look forward to see you again in near future. Azlina Kassim/ Guest Experience Manager

10/10 有夠讚

真實旅客

於 2019 年 9 月住了 3 晚
Azlina Kassim/ Guest Experience Manager 於 2019年9月19日回覆
Dear guest, Thank you for your rating. Look forward to see you again i n near future.

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 8 月住了 3 晚
Azlina Kassim/ Guest Experience Manager 於 2019年9月4日回覆
Dear guest, Thank you for your rating. Look forward to see you again in near future.

10/10 有夠讚

Snow

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 8 月住了 1 晚
Azlina Kassim/ Guest Experience Manager 於 2019年8月30日回覆
Dear Snow, Thank you for your rating. Look forward to see you again in near future.

10/10 有夠讚

Barry

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 8 月住了 2 晚
Azlina Kassim/ Guest Experience Manager 於 2019年8月28日回覆
Dear Barry, Thank you for your rating. Look forward to see you again in near future.

8/10 不錯哦

真實旅客

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
地點優 早餐好 但隔音差了點
於 2019 年 8 月住了 3 晚
Azlina Kassim/ Guest Experience Manager 於 2019年8月19日回覆
Dear guest, Thank you for taking the time to provide us with such positive feedback after your recent stay with us. We are delighted to know how much you enjoyed our unbeatable location and services. It was a pleasure to welcome you to our hotel and we very much hope that we will be able to welcome you back once again in the near future.

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 8 月住了 1 晚
Azlina Kassim/ Guest Experience Manager 於 2019年8月15日回覆
Dear guest, Thank you for your rating. Look forward to see you again in near future.

8/10 不錯哦

MF

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
地點很好, 很方便, 對面有家mall 很好逛
於 2019 年 7 月住了 2 晚
Azlina Kassim/ Guest Experience Manager 於 2019年7月31日回覆
Dear MF, We are delighted to know how much you enjoyed our unbeatable location. Look forward to see you again in near future.

10/10 有夠讚

真實旅客

於 2019 年 7 月住了 3 晚
Azlina Kassim/ Guest Experience Manager 於 2019年7月24日回覆
Dear guest, Thank you for your rating. Look forward to see you again in near future.

2/10 很糟糕

chis web

不喜歡:住宿環境和硬體和客房舒適度
509浴室積水不通,反應後排除。半夜睡覺被大滴水吵醒,查看後發現樓上洗澡,漏水到我房衣櫃。
於 2019 年 6 月住了 1 晚
Azlina Kassim/ Guest Experience Manager 於 2019年6月28日回覆
Dear chis, With regards of room experience, please rest assured that the constructive measures will be channeled to the respective department concerned and higher management for speedy improvement so that our valued guests can enjoy only the highest level of hospitality.

8/10 不錯哦

真實旅客

於 2019 年 6 月住了 1 晚
Azlina Kassim/ Guest Experience Manager 於 2019年6月25日回覆
Dear guest, Thank you for your feedback. Look forward to see you again in near future.

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 6 月住了 1 晚
Azlina Kassim/ Guest Experience Manager 於 2019年6月24日回覆
Dear Guest, Thank you for your feedback. Look forward to see you again in near future.

10/10 有夠讚

Barry

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Location is good and the price is reasonable. The breakfast is nice.
於 2019 年 6 月住了 1 晚
Azlina Kassim/ Guest Experience Manager 於 2019年6月19日回覆
Dear Barry, Thank you for taking the time to provide us with such positive feedback after your recent stay with us. We are delighted to know how much you enjoyed our unbeatable location and services. It was a pleasure to welcome you to our hotel and we very much hope that we will be able to welcome you back once again in the near future.

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
整體地點方便,整潔,但Hotel.com提供的每晚Rm200的按金資料不正確,只需要Rm100 for4晚,而我選擇的房間是1雙床及2張單人床的,但最後只給我一張King size雙人床及一張單人床,這是美中不足的地方。
於 2019 年 6 月住了 4 晚
Azlina Kassim/ Guest Experience Manager 於 2019年6月17日回覆
Dear Guest, We are delighted to know how much you enjoyed our unbeatable location and services. It was a pleasure to welcome you to our hotel and we very much hope that we will be able to welcome you back once again in the near future.

8/10 不錯哦

Chun Pong

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
地點合適
於 2019 年 5 月住了 3 晚
Azlina Kassim/ Guest Experience Manager 於 2019年6月13日回覆
Dear Chun, Thank you for taking the time to provide us with such positive feedback after your recent stay with us.

8/10 不錯哦

Carrie

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 3 月住了 2 晚
Azlina Kassim/ Guest Experience Manager 於 2019年3月26日回覆
Dear Carrie, Thank you for your rating. Look forward to see you again in near future.

8/10 不錯哦

真實旅客

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
離夜市與Lot近,坐捷運也方便,房間大又乾淨,但景觀
於 2019 年 2 月住了 2 晚
Azlina Kassim/ Guest Experience Manager 於 2019年3月6日回覆
Dear guest, . We are delighted to know how much you enjoyed our unbeatable location and services. It was a pleasure to welcome you to our hotel and we very much hope that we will be able to welcome you back once again in the near future.

8/10 不錯哦

真實旅客

於 2019 年 2 月住了 3 晚
Azlina Kassim/ Guest Experience Manager 於 2019年4月1日回覆
Dear guest, Thank you for your rating. Look forward to see you again in near future.

8/10 不錯哦

真實旅客

於 2019 年 2 月住了 3 晚
Azlina Kassim/ Guest Experience Manager 於 2019年4月1日回覆
Dear guest, Thank you for your rating. Look forward to see you again in near future.

8/10 不錯哦

真實旅客

喜歡:整潔度、住宿環境和硬體和客房舒適度
I booked on 19:00, and until 20:00 they are able to start check in, since they didn't get confirmation from hotels.com. Please improve your booking procedure.
於 2019 年 1 月住了 1 晚
Azlina Kassim/ Guest Experience Manager 於 2019年1月16日回覆
Dear guest, Please rest assured that the constructive measures will be channeled to the respective department concerned and higher management for speedy improvement so that our valued guests can enjoy only the highest level of hospitality.

8/10 不錯哦

Bowie

喜歡:員工素質和客房舒適度
地點方便,1分鐘到Imbi站,酒店舒適,早餐好吃多選擇,聰明的設計師想出低能的意念在洗衣盆前面裝布巾架撞我的小弟弟,令到很辛苦刷牙,牙膏是過期的,變了橡皮,可到當地對換,有很多找換店會高2%,建議到對面商場看電影,很便宜$8元就可舒援一下。
於 2018 年 12 月住了 5 晚
Azlina Kassim/ Guest Experience Manager 於 2019年1月2日回覆
Dear Bowie, Thank you for your feedback. Please rest assured that the constructive measures will be channeled to the respective department concerned and higher management for speedy improvement so that our valued guests can enjoy only the highest level of hospitality

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 11 月住了 3 晚
Azlina Kassim/ Guest Experience Manager 於 2018年11月9日回覆
Dear Guest, Thank you for your rating. Look forward to see you again in near future.

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 10 月住了 1 晚
Azlina Kassim/ Guest Experience Manager 於 2018年11月1日回覆
Dear guest, Thank you for your rating. Look forward to see you again in near future.

8/10 不錯哦

Lia,Hong Kong

喜歡:整潔度、員工素質和客房舒適度
這次是我幫父母預約的三晚酒店,父母說酒店的位置很方便很好找,而且轉角就是夜市了。雖然酒店四周都很熱鬧,但酒店內部卻很寧靜,睡覺也不會很吵。唯一缺點就是洗澡沒有熱水,而且前台也經常沒有會說華語的職員。
於 2018 年 10 月住了 3 晚
Azlina Kassim/ Guest Experience Manager 於 2018年11月3日回覆
Dear Lia, Thank you for your feedback. With regards of hot water, please rest assured that the constructive measures will be channeled to the respective department concerned and higher management for speedy improvement so that our valued guests can enjoy only the highest level of hospitality.

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Hotel Location
Located in downtown and it is convenient to go anywhere in KL and have a city tour.
於 2018 年 10 月住了 2 晚
Azlina Kassim/ Guest Experience Manager 於 2018年11月1日回覆
Dear Guest, Thank you for taking the time to provide us with such positive feedback after your recent stay with us. We are delighted to know how much you enjoyed our unbeatable location and services. It was a pleasure to welcome you to our hotel and we very much hope that we will be able to welcome you back once again in the near future.

6/10 一般般

真實旅客

喜歡:員工素質
不舒適的住宿環境
原本網站上顯示非吸煙房間,等實際入住之後才發現是吸煙房,反映之後換房,但是只在吸菸樓層的上一層,還是有煙味 另外飯店附近到了凌晨一點還有施工的聲音,睡眠品質不佳。一早六點走廊開始講話打掃,影響睡眠。 早餐品質尚可。 若真要說,我不會推薦這家旅館,有太多飯店可以取代這家。
於 2018 年 10 月住了 1 晚
Azlina Kassim/ Guest Experience Manager 於 2018年11月1日回覆
Dear Guest, Thank youu for your feedback. Please rest assured that the constructive measures will be channeled to the respective department concerned and higher management for speedy improvement so that our valued guests can enjoy only the highest level of hospitality.

6/10 一般般

JJ,TW

於 2018 年 9 月住了 4 晚
Azlina Kassim/ Guest Experience Manager 於 2018年10月4日回覆
Dear JJ, Thank you for your rating. Look forward to see you again in near future.

10/10 有夠讚

K.K.,TAIPEI

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
交通便利鄰近空鐵站價格合理
於 2018 年 7 月住了 3 晚
Azlina Kassim/ Guest Experience Manager 於 2018年8月2日回覆
Dear K.K, Thank you for taking the time to provide us with such positive feedback after your recent stay with us. We look forward to see you again in near future.

10/10 有夠讚

Wing Yin

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
滿意
酒店職員主動友善,房內整潔,床鋪舒適
於 2018 年 7 月住了 1 晚
Front Office Manager 於 2018年7月30日回覆
Dear Guest, Greetings from Meliá Kuala Lumpur. Thank you for sharing your wonderful comments on the friendliness of our associate also on the cleanliness of room which brings great value to us. We look forward to welcoming you back to Meliá Kuala Lumpur in the nearest future. Warm Regards, Navin Silvaraju Front Office Manager