Outdoor pool, sun loungers
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Reviews of Hilton Kuala Lumpur

5 out of 5
Hilton Kuala Lumpur
3 Jalan Stesen Sentral, Kuala Lumpur

Reviews

9.2

Wonderful

Rating 10 - Excellent. 643 out of 1000 reviews" "
Rating 8 - Good. 268 out of 1000 reviews" "
Rating 6 - Okay. 52 out of 1000 reviews" "
Rating 4 - Poor. 26 out of 1000 reviews" "
Rating 2 - Terrible. 11 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

hafiza

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

james

Traveled with partner
Liked: Amenities, property conditions & facilities
Fantastic: location, pool, japanese restaurant. Room. Best pool ive been to in years. Convenient to airport. Breakfast was phenomenal. I want to stay here a month!
Stayed 2 nights in May 2024

10/10 Excellent

Wooyang, West Fargo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Linda Pecoraro- General Manager on 2024/4/24
Greetings from Hilton Kuala Lumpur!!We are happy to see your 5* rating! Thanks for allowing us to be a part of your wonderful, memorable experience. We look forward to seeing you again in the near future.Sincerely,

10/10 Excellent

Eoh Jin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Linda Pecoraro- General Manager on 2024/4/17
Greetings from Hilton Kuala Lumpur!!We are happy to see your 5* rating! Thanks for allowing us to be a part of your wonderful, memorable experience. We look forward to seeing you again in the near future.Kind Regards,Hilton Kuala Lumpur

8/10 Good

Amer, DUBAI

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is good, but not exactly as described online
Stayed 2 nights in Apr 2024
Response from Linda Pecoraro- General Manager on 2024/4/17
Greetings from Hilton Kuala Lumpur!!Thank you for the perfect rating. We would like to extend our thanks and appreciation for sharing your feedback and it is very helpful in order for us to enhance the quality of our services. We look forward to seeing you soon.

10/10 Excellent

Beatrice

Stayed 2 nights in Mar 2024
Response from Linda Pecoraro- General Manager on 2024/4/25
We are happy to see your 5* rating! Thanks for allowing us to be a part of your wonderful, memorable experience. We look forward to seeing you again in the near future.Kind Regards,Hilton Kuala Lumpur

8/10 Good

Melanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at this property for a week. House keeping was a hit or a miss depending on who did it. One female worker in the lounge was very unfriendly we tried to avoid if she was working but the other lounge staff were excellent. Front desk staff very friendly and great at organising trips for you. Train station attached to property was very easy to use. Pool is good for a city hotel but pool staff unfriendly and service not great. Breakfast in the hotel is great but the other restaurant/ bar area are very expensive and often don’t have available what’s on the menu. We found Mon-Thurs hotel full of business people and functions and Frid/Sun was very busy with families for the weekend. We did enjoy our stay but would not choose this hotel again. We have stayed in much better 5* hotels.
Stayed 7 nights in Feb 2024

10/10 Excellent

Michael

Stayed 2 nights in Feb 2024
Response from Linda Pecoraro- General Manager on 2024/4/3
We are happy to see your 5* rating! Thanks for allowing us to be a part of your wonderful, memorable experience. We look forward to seeing you again in the near future.Kind Regards,Hilton Kuala Lumpur

10/10 Excellent

Ali

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was situated in a quiet area but easy access to the Train station via a walkway. Getting a taxi was easy. The buffet restaurant was very good. The staff were very friendly and helpful and rooms and rainfall shower excellent. The only downside was that the shower door design allowed for water to go out onto the outside floor area. This needs to be looked at again to fix.
Stayed 5 nights in Feb 2024
Response from Linda Pecoraro- General Manager on 2024/2/29
Greetings from Hilton Kuala Lumpur!!Thank you for taking the time to provide us with a detailed review of your most recent visit. We are delighted to learn that you thoroughly enjoyed your visit, and that you found our services and amenities to your kind preference. We have taken note on the comment for improvement. We look forward to seeing you soon at Hilton Kuala Lumpur on your next visit.

10/10 Excellent

Changyi Linus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Linda Pecoraro- General Manager on 2024/2/29
Greetings from Hilton Kuala Lumpur!!Thank you for making us your hotel of choice during your recent trip to Kuala Lumpur. We are delighted to learn that you enjoyed your stay and we hope to welcome you again soon.

10/10 Excellent

FRANS

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great! Recommended to stay if you happen to visit KL.
Stayed 1 night in Feb 2024
Response from Linda Pecoraro- General Manager on 2024/2/29
Thank you for making us your hotel of choice during your most recent visit. We are delighted to learn that you enjoyed your stay and found the assistance of our team members to your kind preference. We hope to welcome you again soon. Sincerely,

4/10 Poor

Kelvin

Traveled with family
Liked: Cleanliness
Its a basic hotel that claimed as luxury hotel
Everything went well until the check-in, they gave me and parents broken bathtub that leaking the water everywhere, i called the service, the lady saying that someone will come to fix the bathtub, some came but he doesnt know what to do so he called his friend, and still both of them doesnt know what to do, they said they need to go downstair to get the sparepart and they never come back until i called them back through the Honors phone call, they came back to fix and still have no idea how to change the hose. So they went down again, keep doing that for another 2 hours.. whoever duty Manager on the 9 of February 2024 was totally useless and not competent with his responsibity possibly is not even qualify as manager, He still wont give me another room after waiting 2 hours for the repairman to fixed the bathtub. With all the scene finally they gave me another room. If they gave me in the first place this wont happening. The breakfast so basic, we stay 5 days and 4 night, the breakfast everyday the same. 2 receptionist lady try to mocked when i did the check out after all the scene are created by your duty manager. The hotel are old, i wouldnt believe they claimed as luxury hotel 2023, or Malaysian hotel standard probably go down the hill if this hotel is a luxury hotel. Regret to book our vacation in this hotel, some of the staff really nice, feel sorry for them to work under un-experience manager Find another hotel and you will thank me later. Unless you want drama
Stayed 4 nights in Feb 2024
Response from Linda Pecoraro- General Manager on 2024/3/11
Greetings from Hilton Kua Lumpur!!Thank you for sharing all the highlights of your recent stay at Hilton Kuala Lumpur. I personally take this opportunity to offer my apologies for the unpleasant experience. I have raised your concern and experience with the relevant Managers to place corrective measure. Please be rest assured that we are taking steps to address the concerns as we continually strive to ensure an exquisite experience.We also appreciate you raising the points on the product elements as well. Please know that this has our full attention, and we will improve the experience for the future.I hope we'll have the opportunity to welcome you back for a renewed and much-improved experience in the future.Sincerely,

10/10 Excellent

Wei Chong George

Business traveler
Liked: Cleanliness, staff & service, amenities
great quiet stay overall. breakfast buffet is 10/10.
Stayed 2 nights in Feb 2024
Response from Linda Pecoraro - General Manager on 2024/2/8
Thank you for leaving us your feedback. I am pleased that you find your stay here pleasant. I look forward to welcoming you back to our hotel again soon. Sincerely,

8/10 Good

Michihiko

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 2 nights in Feb 2024
Response from Linda Pecoraro - General Manager on 2024/2/8
Greetings from Hilton Kuala Lumpur!!Thank you for leaving us your feedback. I am pleased that you find your stay here pleasant. I look forward to welcoming you back to our hotel again soon. Sincerely,

10/10 Excellent

Norman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly courteous staff Always going out if their way to help
Stayed 3 nights in Jan 2024
Response from Linda Pecoraro- General Manager on 2024/2/29
Thank you for making us your hotel of choice during your most recent visit. We are delighted to learn that you enjoyed your stay and found the assistance of our team members to your kind preference. Kindly be assured that we have shared your feedback with the team and that we look forward to your next visit

10/10 Excellent

Nigel

Liked: Amenities, property conditions & facilities
Very good stay, convenient for KL Sentral.
Stayed 2 nights in Jan 2024
Response from Linda Pecoraro- General Manager on 2024/2/29
Thank you for making us your hotel of choice during your recent trip to Kuala Lumpur. We are delighted to learn that you enjoyed your stay and we hope to welcome you again soon.

10/10 Excellent

David, Richmond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very accommodating to our needs.
Stayed 2 nights in Jan 2024
Response from Linda Pecoraro- General Manager on 2024/2/29
Greetings from Hilton Kuala Lumpur!!Thank you for making us your hotel of choice during your recent trip to Kuala Lumpur. We are delighted to learn that you enjoyed your stay and we hope to welcome you again soon.

10/10 Excellent

Noorazam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Linda Pecoraro - General Manager on 2024/2/8
Greetings from Hilton Kuala Lumpur!!Thank you for leaving us your feedback. I am pleased that you find your stay here pleasant. I look forward to welcoming you back to our hotel again soon. Sincerely,

10/10 Excellent

Joyce

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with excellent service, met my expectations.
Stayed 4 nights in Jan 2024
Response from Linda Pecoraro - General Manager on 2024/1/19
Greetings from Hilton Kuala Lumpur!!Thank you for making us your hotel of choice during your most recent visit. We are delighted to learn that you enjoyed your stay, and found the assistance of our team members to your kind preference. We hope to welcome you again soon. Sincerely,

8/10 Good

Ted

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Linda Pecoraro - General Manager on 2024/2/8
Greeting from Hilton Kuala Lumpur!!Thank you for leaving us your feedback. I am pleased that you find your stay here pleasant. I look forward to welcoming you back to our hotel again soon. Sincerely,

10/10 Excellent

Geoffrey, Bournemouth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay very much ,staff very friendly and lovely and clean the Pool and spa were great overall a great experience
Stayed 2 nights in Dec 2023
Response from Linda Pecoraro - General Manager on 2024/1/19
Greetings from Hilton Kuala Lumpur!!Thank you for making us your hotel of choice during your most recent visit. We are delighted to learn that you enjoyed your stay and found the assistance of our team members to your kind preference. We hope to welcome you again soon. Sincerely,

10/10 Excellent

Ashwin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Linda Pecoraro - General Manager on 2024/2/8
Greetings from Hilton Kuala Lumpur!Thank you for leaving us your feedback. I am pleased that you find your stay here pleasant. I look forward to welcoming you back to our hotel again soon. Sincerely,

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Linda Pecoraro - General Manager on 2024/2/7
Greetings from Hitlon Kuala Lumpur!Thank you for leaving us your feedback. I am pleased that you find your stay here pleasant. I look forward to welcoming you back to our hotel again soon. Sincerely,

8/10 Good

charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from Linda Pecoraro - General Manager on 2024/2/7
Greetings from Hilton Kuala Lumpur!!Thank you for leaving us your feedback. I am pleased that you find your stay here pleasant. I look forward to welcoming you back to our hotel again soon. Sincerely,

10/10 Excellent

mohamed

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Linda Pecoraro - General Manager on 2024/2/7
Greetings from Hilton Kuala Lumpur!!Thank you for leaving us your feedback. I am pleased that you find your stay here pleasant. I look forward to welcoming you back to our hotel again soon. Sincerely

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Linda Pecoraro - General Manager on 2024/2/7
Greetings from Hilton Kuala Lumpur!!Thank you for leaving us your feedback. I am pleased that you find your stay here pleasant. I look forward to welcoming you back to our hotel again soon. Sincerely,

10/10 Excellent

Adrian

Stayed 1 night in Dec 2023
Response from Linda Pecoraro - General Manager on 2024/2/7
Greetings from Hilton Kuala Lumpur!!Thank you for leaving us your feedback. I am pleased that you find your stay here pleasant. I look forward to welcoming you back to our hotel again soon. Sincerely,

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Linda Pecoraro - General Manager on 2024/2/7
Greetings from Hilton Kuala Lumpur!!Thank you for leaving us your feedback. I am pleased that you find your stay here pleasant. I look forward to welcoming you back to our hotel again soon. Sincerely,

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Linda Pecoraro - General Manager on 2024/2/7
Thank you for leaving us your feedback. I am pleased that you find your stay here pleasant. I look forward to welcoming you back to our hotel again soon. Sincerely,

10/10 Excellent

han keong richard

Stayed 1 night in Dec 2023
Response from Linda Pecoraro - General Manager on 2024/2/7
Greetings from Hilton Kuala Lumpur!Thank you for leaving us your feedback. I am pleased that you find your stay here pleasant. I look forward to welcoming you back to our hotel again soon. Sincerely,

6/10 Okay

Kwok Wei

Traveled with partner
Liked: Cleanliness, staff & service
The room is quite old and the air conditioning wasn’t working well. It was too hot and had to ask maintenance to fix it. Very crowded too. Long queue for breakfast and too many people for the facilities. Location was alright.
Stayed 3 nights in Dec 2023

8/10 Good

Shahiran

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in a convenient location.
Stayed 4 nights in Dec 2023
Response from Linda Pecoraro - General Manager on 2024/2/8
Greetings from Hilton Kuala Lumpur!!Thank you for leaving us with a great review. I am pleased that you find your stay here pleasant. Glad you liked the strategic location of the hotel very much. We hope that we will get another opportunity to welcome you again soon.Sincerely,

10/10 Excellent

Audy

Traveled with family
Liked: Amenities
there are many things that we were so impressed by, from their attention to details to their unmatched hospitality in addition to their top tier In room dining and restaurant experience. one thing of note, that we were really grateful for, was when they were generous with their early check in policy, they allowed us to come in 4 hours early on the account of our little infant, we would have to spend time outside until 3pm if it wast because of the initiative of the front desk staff, we were so happy to say the least.
Stayed 2 nights in Dec 2023

10/10 Excellent

David, Everett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Linda Pecoraro - General Manager on 2024/2/7
Greetings from Hilton Kuala Lumpur!!Thank you for leaving us your feedback. I am pleased that you find your stay here pleasant. I look forward to welcoming you back to our hotel again soon.

10/10 Excellent

bernadette

Traveled with family
Liked: Amenities
Great location . Right close by to the train station kuala lampur shopping and places to eat.
Stayed 1 night in Dec 2023
Response from Linda Pecoraro - General Manager on 2024/2/7
Greetings from Hilton Kuala Lumpur!!Thank you for taking your invaluable time to share your kind feedback. We are delighted to know that you have enjoyed your stay and found our location to be convenient. Kindly be assured that we have shared your feedback with our team, and that we look forward to your next visit.

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay but take time to travel to other places.
Stayed 2 nights in Dec 2023
Response from Linda Pecoraro - General Manager on 2024/2/7
Greetings from Hilton Kuala Lumpur!!Thank you for making us your hotel of choice during your recent trip to Kuala Lumpur. We are delighted to learn that you enjoyed your stay, and we hope to welcome you again soon.

10/10 Excellent

Emlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quality hotel in convenient location with great service
Response from Linda Pecoraro - General Manager on 2024/2/8
Greetings from Hilton Kuala Lumpur!!Thank you for leaving us your feedback. I am pleased that you find your stay here pleasant. I look forward to welcoming you back to our hotel again soon. Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Matthew James

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed in many hotels around the world and never have I had the experience of the staff being so happy and obliging, a wonderful stay.
Stayed 8 nights in Nov 2023
Response from Linda Pecoraro - General Manager on 2024/1/31
Greetings from Hilton Kuala Lumpur!!Thank you for taking the time to provide us with a detailed review of your most recent visit. We are delighted to learn that you thoroughly enjoyed your visit, and that you found our services

10/10 Excellent

Terrance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and great dining experience
Stayed 3 nights in Nov 2023
Response from Linda Pecoraro - General Manager on 2024/1/31
Greetings from Hilton Kuala Lumpur!!Thank you for taking the time to provide us with a detailed review of your most recent visit. We are delighted to learn that you thoroughly enjoyed your visit, and that you found our services to your kind preference. Sincerely, Linda Pecoraro General Manager

8/10 Good

Terrance

Liked: Cleanliness, staff & service, property conditions & facilities
Close to KLIA Airport transportation.
Stayed 1 night in Nov 2023
Response from Linda Pecoraro - General Manager on 2024/1/11
Greetings from Hitlon Kuala Lumpur!!Thank you for leaving us your feedback. I am pleased that you find your stay here pleasant. I look forward to welcoming you back to our hotel again soon. Sincerely,

4/10 Poor

Chenbo

does not match my expectation, you have to queue to check in and check out. not a five star feeling, no common area at all, you only can stay at your room, all the hotel space are occupied by events. while my stay , the pool was closed as well. the light control in the room was very confusing. the only good thing is the gym. for the same money you could find way better choices.
Stayed 1 night in Nov 2023

10/10 Excellent

Su-Feh

Liked: Cleanliness
Stayed 1 night in Nov 2023

8/10 Good

Konkona

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Andrew, Lethbridge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel that's a short internal walk from the KLIA Ekspres arrival at KL Sentral. Excellent staff, lovely rooms, great breakfast, beautiful pool. You'll be happy here.
Stayed 1 night in Nov 2023
Response from Linda Pecoraro - General Manager on 2024/1/11
Greetings from Hilton Kuala Lumpur!!Thank you for leaving us your feedback. I am pleased that you find your stay here pleasant. I look forward to welcoming you back to our hotel again soon. Sincerely

10/10 Excellent

Selim

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2023

10/10 Excellent

Mei Ling

Stayed 1 night in Oct 2023
Response from Linda Pecoraro - General Manager on 2023/10/27
Thank you for taking a moment to share your experience. I am delighted that you had given us a 10/10 rating. It is indeed our pleasure to consistently deliver quality service to our guests as we strive to ensure all our guests experience a truly comfortable, enjoyable and hassle free stay. We look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Gaytri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place, friendly and helpful staff, clean facilities I recommend this hotel to all travelers
Stayed 2 nights in Oct 2023

10/10 Excellent

Meng Cheang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
The stay was a wonderful one. The staffs are polite and nice. I was spoilt for choice at the hotel breakfast area, and the food taste great.
Stayed 3 nights in Sep 2023
Response from Linda Pecoraro - General Manager on 2023/10/27
Thank you for taking a moment to share your experience. I am delighted that you had given us a 10/10 rating. It is indeed our pleasure to consistently deliver quality service to our guests as we strive to ensure all our guests experience a truly comfortable, enjoyable and hassle free stay. We look forward to welcoming you back to our hotel in the not too distant future.