The Imperial Hotel has a convenient location within walkable distance for a few places of interest in Kluang, such as the Street Art and the Railway Station.
The room is cozy with nice hot shower and new water kettle.
The staff are very friendly and helpful.
Wang
於 2024 年 1 月住了 1 晚
8/10 不錯哦
Rabindran
2023年11月7日
Rabindran
於 2023 年 11 月住了 1 晚
8/10 不錯哦
kok ling
2023年9月18日
kok ling
於 2023 年 9 月住了 1 晚
8/10 不錯哦
Choon Leong
2023年9月14日
Choon Leong
於 2023 年 9 月住了 1 晚
6/10 一般般
Lim
家庭旅遊
2023年5月2日
喜歡:員工素質
centralize
Lim
於 2023 年 4 月住了 1 晚
10/10 有夠讚
Chin Thiam
情侶出遊
2023年3月1日
喜歡:整潔度、員工素質和住宿環境和硬體
Location is good
Chin Thiam
於 2023 年 2 月住了 1 晚
2/10 很糟糕
真實旅客
2023年2月28日
不喜歡:整潔度和員工素質
Hotel Staff Went Through My Belongings
I booked this hotel from the 29th to 31st December 2022.
The room cleaning staff went through my personal belongings in my bag while I was out for breakfast on the 30th of December.
I found out because my item was shifted to a different compartment in my bag.
I did not feel comfortable after this incident and checked out on the morning of the 30th of December after breakfast, without staying the 2nd night.
I have requested for a refund for the 2nd night I did not stay through hotels.com but the hotel is not co-operating.
This has been going on for 2 months and is causing me stress and taking up a lot of my time.
They keep referring to a refund on the 28th of December. This refund that was because I booked without using my travel rewards voucher by mistake.
The incident happened on the 30th of December, so why does the hotel insist a refund has been provided earlier, on the 28th of December?
The hotel claimed 2 months later on the 28th of February 2023 that it happened last year and that they can not do anything about it as they have already received the payment, although I have been following up almost weekly since 30th December 2022 once I returned to my home country. Hotels.com have these call records as well.
It is not worth the stress with this property, especially when you are looking for a safe place for the night.