We enjoyed our stay, I was signed up for a specific room, which might have been my fault, and when I came in a 2nd time to ask if our room was ready at check in time, the staff member asked me if I had to have this specific room, which I did not. I think we would have gotten into our room earlier if the original lady that checked me in would have asked that same question. She said it would be about an hour, but it was 2 hours after 4pm, which I had to go in and ask about the room.