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基隆拿溫德姆華美達飯店及會議中心的評分

3 out of 5
基隆拿溫德姆華美達飯店及會議中心
2170 Harvey Ave, Kelowna, BC

評論

8.0

非常好

10 分，有夠讚；1001 則評論中有 346 則" "
8 分，不錯哦；1001 則評論中有 404 則" "
6 分，一般般；1001 則評論中有 125 則" "
4 分，不太好；1001 則評論中有 80 則" "
2 分，很糟糕；1001 則評論中有 46 則" "

8.2/10

整潔度

8.4/10

員工素質

7.8/10

設施服務

7.6/10

住宿環境和硬體

7.8/10

環保程度

評論

4/10 不太好

Cory

喜歡：員工素質
The property is certainly not the most modern however I understand it to be a sold property recently, so it stands to reason. The challenges I faced were the following; Tap doesn't work at the front desk Pop machine closest to the elevators on 3rd floor doesn't work Hockey tournament in town with several young kids running up and down the hallways screaming, shouting, etc...up until 11pm first night and up to 1030 PM the second night until the front desk clerks came up and finally put a stop to it. I have submitted a complaint to this hotel previously due to a bad experience, and heard nothing. I even sent an email to the GM and again nothing...so I don't expect to hear back on this one either....
於 2024 年 4 月住了 2 晚

8/10 不錯哦

Virginia

家庭旅遊
喜歡：整潔度和員工素質
I think its a little old and tired looking. Our bed was too soft and the pillows too high.
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Ellie

不喜歡：整潔度
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Terrance

喜歡：整潔度、員工素質和住宿環境和硬體
Amazing staff and leadership
於 2024 年 4 月住了 1 晚
Sushmita R. - Front Desk Representative 於 2024年4月24日回覆
Thank you for your feedback! We're glad to hear that you had a positive experience overall during your stay with us. We hope to welcome you for another enjoyable stay soon!

10/10 有夠讚

Jean

家庭旅遊
喜歡：設施服務
Excellent service! Small elevator.
於 2024 年 4 月住了 1 晚
Sushmita R. - Front Desk Representative 於 2024年4月24日回覆
Thank you for your feedback! We're glad to hear that you had a positive experience overall during your stay with us. We hope to welcome you for another enjoyable stay soon!

8/10 不錯哦

Marc

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice to have a pub and restaruant in the same building. Really need a makeup/shaving mirror in bathroom. Lighting in bathroom is poor.
於 2024 年 4 月住了 2 晚

8/10 不錯哦

Sheila

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Our stay was good. Great proximity to restaurants and shopping. Difficult to turn off Highway 97 to get to the hotel. We parked and then ended up being in a different building that was a bit confusing but we figured it out. Hot tub was not that hot.
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Carolyn

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Sushmita R. - Front Desk Representative 於 2024年4月24日回覆
Thank you for your feedback! We're glad to hear that you had a positive experience overall during your stay with us. We hope to welcome you for another enjoyable stay soon!

10/10 有夠讚

Christin

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The room was unique and spacious. Had plenty of space for our family of 5. Staff was great. Would definitely stay again.
於 2024 年 4 月住了 2 晚
Sushmita R. - Front Desk Representative 於 2024年4月24日回覆
Thank you for your feedback! We're glad to hear that you enjoyed your stay. We hope to welcome you for another enjoyable stay soon!

10/10 有夠讚

Todd

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Steven

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The Staff were friendly and helpful and the location central to all Kelowna has to offer.
於 2024 年 4 月住了 2 晚
Sushmita R. - Front Desk Representative 於 2024年4月24日回覆
Thank you for your feedback! We're glad to hear that you had a positive experience overall during your stay with us. We hope to welcome you for another enjoyable stay soon!

6/10 一般般

Deborah，Kelowna

家庭旅遊
喜歡：整潔度、員工素質和設施服務
The guest wifi is not secure. The beds were hard and uncomfortable. Close to shopping and lots of dining nearby
於 2024 年 3 月住了 7 晚

10/10 有夠讚

Tayler

喜歡：整潔度、員工素質和住宿環境和硬體
The room was very spacious and comfortable. The pool in the hotel was fun for everyone. The staff were very accommodating and friendly. I would stay here again.
於 2024 年 3 月住了 1 晚
Sushmita R. - Front Desk Representative 於 2024年4月5日回覆
Thank you for your feedback! We're glad to hear that you had a positive experience overall during your stay with us. We hope to welcome you for another enjoyable stay soon!

8/10 不錯哦

Sarah

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The double story suite works well with a family.
於 2024 年 3 月住了 1 晚
Sushmita R. - Front Desk Representative 於 2024年4月5日回覆
Thank you for your feedback! We're glad to hear that you had a positive experience overall during your stay with us. We hope to welcome you for another enjoyable stay soon!C

10/10 有夠讚

Patricia，Surrey

喜歡：住宿環境和硬體
Second time there and they did not disappoint
於 2024 年 3 月住了 2 晚
Sushmita R. - Front Desk Representative 於 2024年4月2日回覆
Thank you for your feedback! We're glad to hear that you had a positive experience overall during your stay with us. We hope to welcome you for another enjoyable stay soon!

2/10 很糟糕

rainier

不喜歡：整潔度、員工素質和住宿環境和硬體
Rude front desk and very unprofessional. Never come here
於 2024 年 3 月住了 2 晚

2/10 很糟糕

Asadullah

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Not good at all
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Kaylin

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I’ve stayed here a few times now. Orchard Park Mall is across the street great for shopping and easy food options. Smittys is attached to the building as well for easy food options.
於 2024 年 3 月住了 2 晚
Sushmita R. - Front Desk Representative 於 2024年3月29日回覆
Thank you for your positive feedback! We're delighted to hear that you had a nice stay at our hotel and found our location convenient. We hope to welcome you for another enjoyable stay soon!

10/10 有夠讚

Peter

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Sushmita R. - Front Desk Representative 於 2024年3月29日回覆
Thank you for your positive feedback! We're delighted to hear that you had a nice stay at our hotel and found our location convenient. We hope to welcome you for another enjoyable stay soon

10/10 有夠讚

Anthony

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Right across from Orchard Park Mall and located very conveniently alongside major Highway. Several dining option within walking distance.
於 2024 年 3 月住了 1 晚
Sushmita R. - Front Desk Representative 於 2024年3月27日回覆
Thank you for your positive feedback! We're delighted to hear that you had a nice stay at our hotel and found our location convenient. We hope to welcome you for another enjoyable stay soon!

10/10 有夠讚

Lynette

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staff. Restaurant attached. Liquor store attached. Close to shopping
於 2024 年 3 月住了 2 晚
Sushmita R. - Front Desk Representative 於 2024年3月27日回覆
Thank you for your feedback! We're glad to hear that you had a positive experience overall during your stay with us. We hope to have the opportunity to welcome you back for an even better stay in the future.

10/10 有夠讚

Douglas

於 2024 年 3 月住了 1 晚
Sushmita R. - Front Desk Representative 於 2024年4月24日回覆
Thank you for your feedback! We're glad to hear that you had a positive experience overall during your stay with us. We hope to welcome you for another enjoyable stay soon!

10/10 有夠讚

eligia

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Sushmita R. - Front Desk Representative 於 2024年3月27日回覆
Thank you for your feedback! We're glad to hear that you had a positive experience overall during your stay with us. We hope to welcome you for another enjoyable stay soon!

4/10 不太好

Kolten

不喜歡：員工素質
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Diane

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We have stayed here numerous times and it never disappoints
於 2024 年 3 月住了 1 晚
Sushmita R. - Front Desk Representative 於 2024年3月18日回覆
Thank you for your feedback! We're glad to hear that you had a positive experience overall during your stay with us. We hope to have the opportunity to welcome you back for an even better stay in the future.

8/10 不錯哦

Nanami

喜歡：整潔度、員工素質和住宿環境和硬體
Excellent customer service
於 2024 年 3 月住了 2 晚
Sushmita R. - Front Desk Representative 於 2024年3月18日回覆
Thank you for your feedback! We're glad to hear that you had a positive experience overall during your stay with us. We hope to have the opportunity to welcome you back for an even better stay in the future.

10/10 有夠讚

Steven

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice place, close to mall
於 2024 年 3 月住了 1 晚
Sushmita R. - Front Desk Representative 於 2024年3月18日回覆
Thank you for your feedback! We're glad to hear that you had a positive experience overall during your stay with us. We hope to have the opportunity to welcome you back for an even better stay in the future.

8/10 不錯哦

Christopher

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Sushmita R. - Front Desk Representative 於 2024年3月18日回覆
Thank you for your feedback! We're glad to hear that you had a positive experience overall during your stay with us. We hope to have the opportunity to welcome you back for an even better stay in the future.

10/10 有夠讚

Gurjant

喜歡：整潔度、員工素質和住宿環境和硬體
was perfect to stay
於 2024 年 3 月住了 1 晚
Kazu F - Front Desk Representative 於 2024年3月13日回覆
Thank you very much for such kind feedback and an amazing score! It was a pleasure hosting you. We look forward to welcoming you back to Kelowna in the future!

8/10 不錯哦

Darrall

No thank you.
於 2024 年 3 月住了 2 晚
Kazu F - Front Desk Representative 於 2024年3月13日回覆
Thank you very much for taking the time to share your experience with us; it was truly a pleasure hosting you. We hope to welcome you to Kelowna again in the future!!

10/10 有夠讚

Brad

喜歡：整潔度、員工素質和住宿環境和硬體
Room was clean and since we had a room for pets you would never know there was pets in the room before we arrived
於 2024 年 3 月住了 2 晚
Kazu F - Front Desk Representative 於 2024年3月6日回覆
Thank you very much for your amazing feedback!! We greatly appreciate such compliments, and it is a huge encouragement for us. We hope to welcome you to Kelowna again soon!!

10/10 有夠讚

Richard

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Sushmita R. - Front Desk Representative 於 2024年3月5日回覆
Thanks so much for sharing your experience with us. We hope to see you again soon.

10/10 有夠讚

Sean，Kelowna

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice stay in a convenient location. A bit loud on the bottoms floor but it’s understandable given the location on the highway. Allowed my pet to stay for a minimal fee which is appreciated. The front desk was friendly and helpful.
於 2024 年 3 月住了 1 晚
Sushmita 於 2024年3月4日回覆
Thank you for your positive feedback! We're delighted to hear that you had a nice stay at our hotel and found our location convenient. We hope to welcome you for another enjoyable stay soon!

8/10 不錯哦

Jodie

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Sushmita 於 2024年3月4日回覆
Thank you for your feedback! We're glad to hear that you had a positive experience overall during your stay with us. We hope to have the opportunity to welcome you back for an even better stay in the future.

10/10 有夠讚

David

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Sushmita 於 2024年3月4日回覆
Thank you for your feedback! We're glad to hear that you had a positive experience overall during your stay with us. We hope to have the opportunity to welcome you back for an even better stay in the future.

10/10 有夠讚

Rajinder

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Awesome all good.
於 2024 年 2 月住了 2 晚
Kazu F - Front Desk Representative 於 2024年2月24日回覆
We greatly appreciate you for sharing your experience with us. It is always a huge encouragement for us to get such kind review. Thank you again, and we look forward to welcoming you back to Kelowna in the future!

10/10 有夠讚

Richard

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Sushmita 於 2024年2月23日回覆
Thanks so much for sharing your experience with us. We hope to see you again soon

2/10 很糟糕

Jennifer

不喜歡：員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Sushmita 於 2024年2月23日回覆
We would like to extend our sincerest apologies for the experience you encountered during your recent stay at our hotel. Your feedback is invaluable to us, and we are truly sorry to hear that your experience did not meet your expectations.If you would be willing to share more details about your stay and provide us with any suggestions for improvement, it would be immensely helpful for us in rectifying any issues and ensuring a better experience for future guests.Once again, we apologize for any inconvenience or disappointment you experienced during your stay. We hope to have the opportunity to regain your trust and welcome you back for a more positive experience in the future.

8/10 不錯哦

Terry

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Good swimming pool and fitness center
於 2024 年 2 月住了 2 晚
Kazu F - Front Desk Representative 於 2024年2月18日回覆
Thank you for taking the time to share your experience with us! We are glad you enjoyed our pool and fitness center!!We look forward to welcoming you back to Kelowna in the future!

8/10 不錯哦

Katherine

喜歡：整潔度、員工素質和住宿環境和硬體
Close proximity to the mall and breakfast restaurants. It would be nice if there was a park nearby but otherwise the lofts are great for families.
於 2024 年 2 月住了 2 晚
Kazu - Front Desk Representative 於 2024年2月14日回覆
Thank you for taking the time to share your experience with us! We are glad you liked the convenience of our location. We are actually not too far from the entrance to Mission Creek Regional Park; it is about 15 minutes away to the direction of Orchard Park Shopping Centre. They do have nice trails in the woods following Mission Creek. We would recommend visiting for the next stay if not too far! We are looking forward to welcoming you again in the future!!

10/10 有夠讚

Patrizia

情侶出遊, 家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Quick and easy check-in and the front desk staff is super nice, helpful and it's nice to get all that with a smile on their faces. Thank you so much.
於 2024 年 2 月住了 1 晚
Sushmita 於 2024年2月5日回覆
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

10/10 有夠讚

Barb，Kamloops

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Loved the layout of the loft room.
於 2023 年 12 月住了 2 晚
Sushmita 於 2024年2月5日回覆
Thanks so much for sharing your experience with us. We hope to see you again soon.

10/10 有夠讚

Brett

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I don’t want to, it was great as you can tell by the start ratings
於 2024 年 1 月住了 2 晚
Front Desk 於 2024年1月22日回覆
Thank you so much for taking the time to leave us a five star review! I will share this with the team. Thank you for staying with us and we look forward to welcoming you back to Kelowna in the future!

10/10 有夠讚

Jean Paul

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 6 晚
Andrew L, Front Desk Supervisor 於 2024年1月14日回覆
Thank you so much for taking the time to leave us a perfect review! We look forward to welcoming you back to Kelowna in the future!

10/10 有夠讚

Kristine

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Andrew L, Front Desk Supervisor 於 2023年12月30日回覆
Thank you so much for leaving us an amazing review! We look forward to welcoming you back to Kelowna in the future!

6/10 一般般

Diane

喜歡：整潔度、設施服務和住宿環境和硬體
Sadly, when I reserved my room I wasn't informed that both restaurants would be closed because of the staff Christmas party.
於 2023 年 12 月住了 1 晚
Andrew L, Front Desk Supervisor 於 2023年12月30日回覆
Thank you for taking the time to leave us a review and your valuable feedback. I do apologize that you weren't informed of the staff Christmas party and the shortened Mickie's Pub hours. I hope that you are able to give us another chance in the future as the pub is open late on almost every day of the year! We look forward to welcoming you back to Kelowna in the future.

10/10 有夠讚

Mark

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：設施服務
Stayed when everything was closed for a staff party got in late and was hoping to visit the restaurant a big reason why I booked here
於 2023 年 12 月住了 1 晚
Andrew L, Front Desk Supervisor 於 2023年12月30日回覆
Thank you for taking the time to leave us a review and your valuable feedback. I do apologize that our Christmas party had the Mickie's pub restaurant close earlier than they normally do. I hope that you are able to give us another chance in the future, as on almost every day of the year they are open much later. We look forward to welcoming you back to Kelowna in the future!

4/10 不太好

Firas

商務旅客, 團體旅遊
喜歡：整潔度
不喜歡：員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 3 晚
Andrew L, Front Desk Supervisor 於 2023年12月31日回覆
Thank you for taking the time to leave us a review of our hotel. Please know that we are constantly improving on our guests' experience regarding service and renovations to the property. We hope that you give us another chance in the future to provide an even greater experience!

10/10 有夠讚

Marie

於 2023 年 12 月住了 1 晚
Andrew L, Front Desk Supervisor 於 2023年12月30日回覆
Thank you very much for taking the time to leave us a most excellent review. We look forward to welcoming you back to Kelowna in the future!

10/10 有夠讚

Simon

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 1 晚
Andrew L, Front Desk Supervisor 於 2023年12月30日回覆
Thank you very much for taking the time to leave us an amazing review! We look forward to welcoming you back to Kelowna in the future!