室內游泳池
查看供應情況

基恩智選假日飯店 - IHG 旗下飯店的評分

2.5 out of 5
基恩智選假日飯店 - IHG 旗下飯店
175 Key Rd, Keene, NH

評論

8.4

非常好

10 分，有夠讚；718 則評論中有 320 則" "
8 分，不錯哦；718 則評論中有 243 則" "
6 分，一般般；718 則評論中有 94 則" "
4 分，不太好；718 則評論中有 37 則" "
2 分，很糟糕；718 則評論中有 24 則" "

8.6/10

整潔度

9.0/10

員工素質

8.2/10

設施服務

8.2/10

住宿環境和硬體

8.0/10

環保程度

評論

10/10 有夠讚

Jenna

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great stay, great staff!
於 2024 年 4 月住了 1 晚
Warm Regards, Jessica - Front Desk 於 2024年4月21日回覆
Dear Jenna,Thank you so much for taking the time to leave such a kind review! We are thrilled to hear that you had a great stay with us and that our staff contributed to making your experience memorable.Here at Holiday Inn Express - Keene, we take pride in providing exceptional service, and it's wonderful to know that our efforts were appreciated. Our team works hard to ensure that every guest feels welcome and valued, so it's incredibly rewarding to receive feedback like yours.We hope to have the pleasure of welcoming you back again soon for another fantastic stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 有夠讚

sandra

Not a great location in keene
於 2024 年 4 月住了 1 晚
Holiday Inn Express Keene 於 2024年4月17日回覆
Thank you for your feedback.

6/10 一般般

Margarita，Darien

喜歡：員工素質
不喜歡：住宿環境和硬體
Great staff. The hotel is going through renovations on each floor. My Room was not properly vacuumed and sheets on bed were not properly placed making the bed appear used.
於 2024 年 4 月住了 1 晚
Holiday Inn Express Keene 於 2024年4月12日回覆
Dear Valued Guest,Thank you for taking time out to leave us a review, we value your feedback highly. We do apologize about the on going renovations, but it was time for the hotel to get an upgrade. We are also sorry to hear about the sheets. We will pass along this information to housekeeping to try and prevent it from happening again in the future. Thank you again.

6/10 一般般

Spencer

於 2024 年 3 月住了 1 晚
Holiday Inn Express Keene 於 2024年3月22日回覆
Thank you for your feedback.

10/10 有夠讚

Wendy

家庭旅遊
喜歡：設施服務
Even during a major remodel, the open areas of the property were clean and well cared for. The master disruption was kept at a minimum. The noise was also minimal.
於 2024 年 3 月住了 1 晚
Jessica 於 2024年3月10日回覆
Thank you for your positive comments regarding your recent stay with us at Holiday Inn Express, Keene, NH. Your feedback is important to us, and we hope to welcome you again soon!

4/10 不太好

Mary

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
The property was under construction & we weren't told before booking. Do to the construction it was noisy early in the am. The wifi was down so the tv didn't work for most of our stay. The room was old & smelly.
於 2024 年 2 月住了 1 晚
Holiday Inn Express Keene 於 2024年2月24日回覆
Thank you for taking the time to leave us your feedback. We apologize for the construction, but the internet going out was out of our control, it was due to weather in the area.

10/10 有夠讚

Tammy

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Jessica 於 2024年2月21日回覆
Thank you for your feedback on your recent stay with us at Holiday Inn Express - Keene. Your positive review is both encouraging and appreciated! We do our best to make each stay excellent, and we're so happy that your experience was worth 5 stars!

8/10 不錯哦

Thomas

喜歡：整潔度、員工素質和住宿環境和硬體
Room not as shown in Expedia photo, missing coach. Shower curtain does not contain water spray. Thin door admits hall noise. Ceiling sounds of footsteps above. Door-lock hardware is loose.
於 2024 年 2 月住了 2 晚
Holiday Inn Express Keene 於 2024年2月18日回覆
Thank you for your feedback. We will share this amongst the team.

2/10 很糟糕

Nathaniell

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Was not aware it was under reno thin walls got no sleep neiborring rooms where very loud all night tried go to pool with kids other kids where roudy and inconsideret.hotel rooms aresmall
於 2024 年 2 月住了 1 晚
Holiday Inn Express Keene 於 2024年2月18日回覆
Thank you for taking the time to leave us your feedback. We apologize for the noisiness of the rooms around you, we are reinsulating and fixing walls/floors so noise should be less of an issue once renovations are over.

4/10 不太好

Lisa

商務旅客, 家庭旅遊
不喜歡：住宿環境和硬體
They were doing construction and it was very loud. It started in the early morning and went till after 6 pm
於 2024 年 2 月住了 1 晚
Holiday Inn Express Keene 於 2024年2月18日回覆
Hello, thank you for taking the time to leave your feedback with us. We do apologize about the renovations and the noise. It will all be over soon.

6/10 一般般

Sonia

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I love the property. I also loved the pool, super warm..Everyone else was great and the breakfast was good. The only thing that I didn't like was how noisy were other guests. There was a team of soccer and they were super loud, at all hrs slamming doors, screaming, made it very difficult to sleep. But it's not the hotels fault.
於 2024 年 2 月住了 1 晚
Holiday Inn Express Keene 於 2024年2月9日回覆
Hello. Thank you for taking the time to leave us your feedback. We are glad you enjoyed the hotel itself but we are very sorry to hear about the noise. We did have a sports team up that weekend. Not that that excuses the noise but we do want you to know its not usually that noisy.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
First time visit
Excellent check in experience with friendly, competent host. Super clean facility inside and grounds outside. Well located for shopping and restaurants. Quiet overnight despite being at near full capacity. Lovely breakfast with multiple choices. Will definitely return.
於 2024 年 1 月住了 1 晚
Holiday Inn Express Keene 於 2024年1月13日回覆
Thank you very much for taking the time to leave us a review! We value your feedback, as we use the reviews to strengthen as a team. We are very glad you enjoyed your stay with us and we look forward to having you back in the future.

10/10 有夠讚

Lisa

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Antiquing overnight trip
I come up to NH to go antiquing and spent one night here and it was clean and comfortable. The hotel staff were very friendly and helpful. I loved the breakfast and the hotel is next to many restaurants and stores. I liked that! The hotel is also under renovations but that did not affect my stay. I will stay again!
於 2023 年 12 月住了 1 晚
Jessica 於 2024年1月1日回覆
Thank you for your favorable review of your recent stay with us at Holiday Inn Express - Keene, NH. We are thrilled to hear you had an excellent experience and enjoyed our convenient location. Thank you for your understanding concerning our renovation, and we look forward to welcoming you again soon!

10/10 有夠讚

Gideon

於 2023 年 12 月住了 1 晚
Jessica 於 2024年1月1日回覆
Thank you for your 5 star review of your recent stay with us at Holiday Inn Express - Keene, NH. We really appreciate the positive feedback and hope for the opportunity to host you again!

10/10 有夠讚

Melissa

於 2023 年 12 月住了 1 晚
Jessica 於 2024年1月9日回覆
Thank you for your encouraging 5 star review of your recent stay with us at Holiday Inn Express - Keene, NH. We hope to welcome you again soon!

8/10 不錯哦

Susan

喜歡：整潔度和員工素質
於 2023 年 12 月住了 1 晚
Holiday Inn Express Keene 於 2023年12月16日回覆
Thank you for your feedback!

8/10 不錯哦

William

情侶出遊
喜歡：員工素質和設施服務
Everything was good. It was a bummer that they were doing construction. That is why the scores aren't higher. Staff was great and truthfully if you want fresh and new, well then you need remodeling so it is all good
於 2023 年 12 月住了 1 晚
Jessica 於 2023年12月11日回覆
Thank you for your review of your recent stay with us. We really appreciate your feedback, and we are looking forward to everything being nice and new, one wing at a time. We hope for the chance to host you again in the future.

8/10 不錯哦

Kate

於 2023 年 11 月住了 1 晚
Holiday Inn Express Keene 於 2023年12月8日回覆
Thank you for your feedback

8/10 不錯哦

Rebecca

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 1 晚
Jessica 於 2023年11月29日回覆
Thank you for your 4 star review on your recent stay with us at Holiday Inn Express, Keene NH. We hope for the chance to welcome you again and make your next experience outstanding!

6/10 一般般

Pasco

喜歡：員工素質
The property is under renovation, a fact that was not made known to me at any time from reservation to check in. The laundry facility was out of order, also not told to me in advance or at check in. The pool may also have been closed, I am not sure if that.
於 2023 年 11 月住了 2 晚
Jessica 於 2023年11月26日回覆
Thank you for providing us with this valuable feedback. We are very sorry to hear that you didn’t have a great stay. Our mission is to provide excellent guest experiences, so we are sorry to have let you down. We greatly appreciate that you've taken the time to leave a review and provide us with information to help us better serve you and other guests. We hope you'll give us the chance to welcome you again in the future and turn things around!

8/10 不錯哦

Susan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 2 晚
Holiday Inn Express Keene 於 2023年11月25日回覆
Thank you

10/10 有夠讚

Mark

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
This was a good experience except the price. Staff friendly and room was what was booked. This was parents weekend at Keene State.
於 2023 年 10 月住了 1 晚
Holiday Inn Express Keene 於 2023年11月25日回覆
Thank you for leaving us your feedback! We value your input. And we are happy to hear you enjoyed your stay!

10/10 有夠讚

Rosanne

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Staff was very accommodating, from the front desk, to the people who made sure the breakfast was hot and fresh.
於 2023 年 10 月住了 4 晚
Holiday Inn Express Keene 於 2023年11月25日回覆
Thank you for your valued feedback. We are glad you enjoyed your stay! Maybe we will see you again in the future.

6/10 一般般

Lisa

情侶出遊
喜歡：整潔度和員工素質
We stayed in a number of places this trip and this was one of the more expensive ones we stayed in. Room was comfortable and clean but outdated and a little worn. The elevator was down and we were on second floor. I booked a king and got two doubles. Other than that it was very similar amenities to others. The woman that serviced the breakfast area was wonderful and went above and beyond for a gentleman that was handicapped. Over all I expected more for the cost.
於 2023 年 10 月住了 1 晚
Holiday Inn Express Keene 於 2023年11月29日回覆
Hello thank you for your time and feedback, both of which we highly value. We do apologize for the elevator being down and for the room mix up. We must have been really booked. Since your stay the elevator has been fixed! And our hotel in undergoing renovations so everything will be nice and updated.

6/10 一般般

真實旅客

家庭旅遊
喜歡：整潔度和住宿環境和硬體
Unhappy
I originally booked my stay through hotels.com for Thursday through Sunday. My plans changed and when I tried to modify them on hotels.com they canceled the reservation so I called the hotel and I told them what happened and they changed it in their system so that I would have a king room with a sofa bed for Friday to Sunday. I called on Friday to verify the total with the manager and it was a $130 more than what it was supposed to be. He changed it in the computer. I reiterated I would be coming in later in the day and that I still had the king room with a sofa bed he agreed. When I checked in, I found out he had changed the reservation to a double bed room. The manager there put us in a room with the Queen, and he felt bad because this happened to us two trips in a row that we were changed from the king room to the double room. I am not happy about this and I don't believe we will be staying there in the future.
於 2023 年 10 月住了 3 晚
Holiday Inn Express Keene 於 2023年11月25日回覆
Hello. Thank you for taking the time to leave us your feedback. We are very sorry for the mishap. We must have been really busy that weekend, again we are very sorry, but please allow us another chance to show you that what happened during your stay was simply a mistake.

6/10 一般般

Martin

喜歡：員工素質和設施服務
不喜歡：住宿環境和硬體
The carpet in the room was threadbare. The bedding smelled of old food, the property needs a facelift. The employees were very helpful and courteous. The breakfast was super.
於 2023 年 10 月住了 1 晚
Holiday Inn Express Keene 於 2023年11月25日回覆
Thank you for your feedback, Our property is currently getting a complete renovation.

10/10 有夠讚

Jeannine

家庭旅遊
The property was close to a lot of stores. We thoroughly enjoyed our stay. We didn’t get a chance to stay much at the hotel but our room was very nice. Breakfast in the morning was excellent. There were a lot of choices to choose from.
於 2023 年 10 月住了 1 晚
Holiday Inn Express Keene 於 2023年11月29日回覆
Hello, Thank you for your review. We value every guests feedback so that we may keep improving in the future. Very glad you enjoyed our hot buffet breakfast! We hope to see you again in the future!

10/10 有夠讚

Craig

喜歡：整潔度、員工素質和住宿環境和硬體
Good value
於 2023 年 10 月住了 1 晚
Holiday Inn Express Keene 於 2023年11月25日回覆
Thank you for your review

8/10 不錯哦

Alexandra，Spring Hill

情侶出遊
喜歡：整潔度、員工素質和設施服務
Was disappointed that the laundry facilities were out of order.
於 2023 年 10 月住了 1 晚
Holiday Inn Express Keene 於 2023年11月25日回覆
Thank you for your feedback. We apologize for the laundry being down.

8/10 不錯哦

Kenneth

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The facility was as expected and similar to other Holiday inn express hotels we have stayed in. When there is a choice, That is what we choose.
於 2023 年 10 月住了 1 晚
Holiday Inn Express Keene 於 2023年11月25日回覆
Thank you for your valued feedback!

8/10 不錯哦

Lois

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚
Holiday Inn Express Keene 於 2023年11月25日回覆
Thank you for your feedback

10/10 有夠讚

Mary Jane

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean and comfy. Staff is very friendly and helpful.
於 2023 年 9 月住了 3 晚
Holiday Inn Express Keene 於 2023年11月25日回覆
Thank you so much for your review!

6/10 一般般

Joseph

商務旅客
不喜歡：整潔度和住宿環境和硬體
The hotel seemed to not have been updated/ renovated for a long time and the bathtub had a brown mat that I was told was a non skid deter ant that appeared to be covering damage/ chips in the tub.
於 2023 年 9 月住了 1 晚
Holiday Inn Express Keene 於 2023年11月25日回覆
Thank you for taking the time to leave us your feedback. The hotel is currently undergoing renovations as we speak.

8/10 不錯哦

Neil

喜歡：員工素質和住宿環境和硬體
Nothing that I can think of.
於 2023 年 9 月住了 1 晚
Holiday Inn Express Keene 於 2023年11月25日回覆
Thank you

8/10 不錯哦

SHARON

喜歡：整潔度和住宿環境和硬體
於 2023 年 9 月住了 1 晚
Holiday Inn Express Keene 於 2023年11月25日回覆
Thank you!

8/10 不錯哦

Laurie

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Overnight for wedding
The hotel staff was very friendly and accommodating when we checked in. Our room was ready early so we had time to prepare for the wedding 30 minutes away. The room was clean and the beds were comfortable. Breakfast was very good and we especially appreciated the fresh coffee in lobby at 9:30pm
於 2023 年 9 月住了 1 晚

8/10 不錯哦

Diane

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚

2/10 很糟糕

James

於 2023 年 9 月住了 1 晚

10/10 有夠讚

Paul

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 1 晚

2/10 很糟糕

Ann

不喜歡：住宿環境和硬體
VERY thin walls/ noisy!
於 2023 年 9 月住了 2 晚

10/10 有夠讚

Robin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Fine hotel for overnight stay
We checked in early and check in was quick. Comfortable bed. Room has microwave and frig. Pretty decent breakfast. Only here one night for a wedding so it was a good stay. Several places to eat very close by as well.
於 2023 年 9 月住了 1 晚

6/10 一般般

Kristina

喜歡：員工素質
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Francine

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The room was clean, beds were comfortable, and it was quiet. Everything worked as it should. The breakfast was excellent as well. The little omelets were delicious and the sausages were cooked just right. The desk staff was ok-accomodating but very business-like. Not warm or friendly.
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Gordon，New Bedford

喜歡：整潔度、員工素質和住宿環境和硬體
It’s not as close to town as we wanted, but could walk. We For what it is it’s a fine hotel. The rates are surprisingly high, but so is everything else in town, so it’s on par there.
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Kacey

於 2023 年 9 月住了 1 晚
Holiday Inn Express Keene 於 2023年11月25日回覆
Thank you for taking the time out to leave us your feedback

8/10 不錯哦

George

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚

10/10 有夠讚

debra

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
nice staff
於 2023 年 9 月住了 2 晚

10/10 有夠讚

Clinetta

喜歡：員工素質
於 2023 年 9 月住了 1 晚

10/10 有夠讚

harry

於 2023 年 9 月住了 1 晚

6/10 一般般

Anurag

情侶出遊
喜歡：員工素質和住宿環境和硬體
Good
於 2023 年 8 月住了 1 晚