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東卡拉馬祖萬豪原住飯店的評分

3 out of 5
東卡拉馬祖萬豪原住飯店
1500 E Kilgore Rd, Kalamazoo, MI

評論

8.2

非常好

10 分，有夠讚；434 則評論中有 206 則" "
8 分，不錯哦；434 則評論中有 118 則" "
6 分，一般般；434 則評論中有 55 則" "
4 分，不太好；434 則評論中有 29 則" "
2 分，很糟糕；434 則評論中有 26 則" "

8.2/10

整潔度

8.8/10

員工素質

7.6/10

設施服務

8.0/10

住宿環境和硬體

7.2/10

環保程度

評論

10/10 有夠讚

Byron

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything was great
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Jessica

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Little time warp, but great service !
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Elizabeth

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Loved the kitchenette. Shower head needs attention. A bit plugged up.
於 2024 年 3 月住了 2 晚

8/10 不錯哦

Lachele

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Was able to check in earlier then scheduled
於 2024 年 3 月住了 4 晚

6/10 一般般

Cathleen

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Bedding did not appear to be changed. Did call office and brought new bedding out immediately
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Reba

情侶出遊, 家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Had an issue with a dresser drawer and staff was on it right away. They were polite and professional! Everuthing else was amazing. We will be staying here next year!
於 2024 年 3 月住了 4 晚

2/10 很糟糕

Tyler

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
於 2024 年 3 月住了 1 晚

6/10 一般般

Dionne

親子旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
The property needs to be updated. The rooms need to be updated. Breakfast was basic. Overall for the price of the room and the Resident inn name this hotel felt substandard. Staff was nice and friendly.
於 2024 年 3 月住了 1 晚

4/10 不太好

Michael

團體旅遊, 家庭旅遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
This is a dated property that is in need of repair and remodel. Although it is situated in a pleasant location, it has not been maintained sufficiently. The rooms are large and have adequate appliances but I found a discarded piece of pizza under the sofa that suggests that the rooms are not cleaned very well. The property does not have rooms that are inside a central facility but instead the room doors open onto the parking lot. The one bright spot is that the front desk staff was friendly and welcoming
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Sharlene，Fruitport

於 2024 年 2 月住了 1 晚

10/10 有夠讚

Labrisha

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
All staff we encountered were awesome had 3 crazy kids with us very patient and understanding we will definitely be back also very spacious and clean
於 2024 年 2 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very friendly staff and loved the kitchenette!
於 2024 年 1 月住了 1 晚

8/10 不錯哦

Andrea

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Thankful
It was comfortable and affordable. Allows pets! Awesome to have a full kitchen.
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Angel

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The manager, front desk staff, and breakfast staff are TOP NOTCH people. The manager knew my needs without my asking. I'll be bringing my kids here for our next family trip. Thanks Marriott Residence manager and staff for an amazing stay!
於 2024 年 1 月住了 1 晚

2/10 很糟糕

Catherine

家庭旅遊
不喜歡：客房舒適度
Look elsewhere !!!
The heat was not on in our unit when we arrived ( mid January typically a cold time) It was 52 degrees in there. Upon turning on the heat it rattled an awful noise allllll night. At 3 am it was still only 67 degrees in there. The mattress was so old and worn. When I sat down I sank quite a bit. Lighting was poor. Only 2 bath towels for 3 adults. And …..it wreeeked of cigarette smoke. The concept is nice but it is extremely outdated and is in dire need of some TLC. I am disgusted I wasted money there. I followed the hotels.com star ratings and feel I was duped. Won’t be back !!!
於 2024 年 1 月住了 1 晚

6/10 一般般

Marlyce

家庭旅遊
喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
The room was ok, I had expected a bedroom suite but received one large room. The TV was located in a very odd place to be enjoyed by the bed or couch.
於 2023 年 12 月住了 2 晚

10/10 有夠讚

steven

於 2023 年 12 月住了 1 晚

6/10 一般般

Tracie

家庭旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體和客房舒適度
Weekend family trip
Well there was black muck in the toilet and a light was broken ! They also charged us tax on top of our hotels deal
於 2023 年 11 月住了 3 晚

10/10 有夠讚

SHRIRAM

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 3 晚

8/10 不錯哦

Katy

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Solid 8/10
Wonderful unit as far as size and having everything we needed! Front desk was very helpful and friendly(5 stars). The only negative things I have to say are that the bed was poor.... No support and there needed to be done updates but it's a solid 8/10.
於 2023 年 10 月住了 1 晚

6/10 一般般

Katrina

喜歡：員工素質
Loved the fireplace in the studio!
於 2023 年 10 月住了 2 晚

2/10 很糟糕

Ryan

團體旅遊
不喜歡：整潔度、員工素質和設施服務
Arrived at 11:30 at night to check in. As we walked into the lobby area, we were immediately told that our room would not be available. The property had overbooked by 10 rooms and our room was one of them. Without looking us up, or confirming our reservation, we were just told we would have to leave since Residence Inn could not accommodate us. When I inquired about my payment for the room, I was assured that it would automatically be refunded. One week later, it has still not been refunded, and now I have to waste more time on this awful experience.
於 2023 年 10 月住了 1 晚

8/10 不錯哦

Cheril

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great people, great place
Under the circumstances, we booked a whole weekend but they ran into a water issue in the section we booked. So they booked us a free room for the night at theHampton Inn by the airport. It didn't have the amenities we needed but both hotels together helped us get what we needed to have. The gentleman at the front dest was amazing and furthered discounted our room beyond my military discount. The Residence Inn by Marriott exceeded all of our expectations. Thank you
於 2023 年 9 月住了 2 晚

10/10 有夠讚

Jakaria

於 2023 年 9 月住了 2 晚

10/10 有夠讚

Denise

家庭旅遊
喜歡：整潔度和員工素質
It was comfortable for a week’s stay. The staff were friendly. The property is a bit run down and out unit was not updated.
於 2023 年 9 月住了 7 晚

2/10 很糟糕

Derek

於 2023 年 9 月住了 1 晚

6/10 一般般

Shonia

家庭旅遊
It need to be updated
於 2023 年 7 月住了 1 晚

10/10 有夠讚

jessica

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very clean,comfortable property that I recommend to anyone.It is the nicest place we have stayed on our 2 week driving trip.We loved that we were able to cook a dinner last night.The place offered a full kitchen with cook stove and fridge..
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Karmen

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice Accommodations!
Better than we expected! Great room, nice pool, great breakfast! Thank you!
於 2023 年 8 月住了 2 晚

6/10 一般般

Latrionna

家庭旅遊
不喜歡：整潔度和住宿環境和硬體
The first room they gave me smelled of cigarette smoke (later found a cigarette in the toilet) and there were several bugs present (two upon entering the room, one in the tub, and one in the kitchenette). The second room was better.
於 2023 年 8 月住了 2 晚

10/10 有夠讚

Danielle

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 2 晚

10/10 有夠讚

Richard，Charlevoix

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
This was a very comfortable hotel and very close to the Air Zoo, and Bell's where we were able to see the band Sister Hazel.
於 2023 年 8 月住了 2 晚

4/10 不太好

James，Grosse Pointe Farms

情侶出遊
不喜歡：整潔度和住宿環境和硬體
By far the dirtiest room ever in any Marriott property. Spider webs, un-vacummed closet, dirty bathroom, sticky kitchen floor, dirty blinds. Yellow water out of the faucet. The place needs a serious update.
於 2023 年 8 月住了 2 晚

2/10 很糟糕

William

家庭旅遊
不喜歡：員工素質
Front door was locked when we went to check in. Worst hotel breakfast I’ve ever had. Poor food quality and out of coffee. Expected mediocrity at minimum for $375/night.
於 2023 年 8 月住了 1 晚

6/10 一般般

Jason，Blue Island

家庭旅遊
喜歡：員工素質和設施服務
不喜歡：整潔度和住宿環境和硬體
There was a significant amount of hair from the previous guests on the floor and in the bathroom indicating the room had barely been cleaned. Grounds unkept. Decent property overall but not well maintained. Mattresses/bed were old and in need of replacing.
於 2023 年 7 月住了 1 晚

4/10 不太好

Aaron

家庭旅遊
喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Staff was great and very accommodating; however, the room was not clean, the bed linens were not fresh, there was a makeshift wooden platform to walk across to get to the room.
於 2023 年 7 月住了 1 晚

8/10 不錯哦

Mirvat

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean, and quite
於 2023 年 7 月住了 1 晚

10/10 有夠讚

Michael

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice place, rooms are a little dated. Liked the outdoor layout. Would stay again.
於 2023 年 7 月住了 6 晚

2/10 很糟糕

JESUS

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
於 2023 年 7 月住了 1 晚

8/10 不錯哦

DEBORA

家庭旅遊, 親子旅遊
喜歡：員工素質和住宿環境和硬體
Property was perfect for our families. The 4 penthouses we rented were not as clean as one would expect for a property with the Marriott name. The rest of the property was clean and work was being done to improve the buildings.
於 2023 年 7 月住了 3 晚

6/10 一般般

Carrie

家庭旅遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
It was okay.
The common areas are nice and updated. The parking is a bit tight. The kitchen in the room was nice, but the silverware was greasy. Some of the bedding was stained, but the beds ere comfortable. I think the property is just old and needs an update. Loved the concept--my kids got to sleep in separate beds, which was nice. Place was pretty quiet.
於 2023 年 6 月住了 1 晚

8/10 不錯哦

Destiny

親子旅遊
喜歡：員工素質
不喜歡：整潔度
Cleanliness 2 stars due to multiple disgusting stains on comforters and blankets. Bugs in the room (not bed bugs). Little hairs all over everything, and the smell of stale smoke. Every staff member I spoke to was incredible, however. One of the toilets in my room did not flush fully and the same went for the bathrooms right off the lobby- reason why 3 stars. Essentially, the room was met the space needs of my large family, but cleanliness left something to be desired.
於 2023 年 7 月住了 1 晚

2/10 很糟糕

Roger

情侶出遊
不喜歡：整潔度、員工素質和住宿環境和硬體
NOT WHAT I EXPECTED!! Should have know, when we approached the outdoor entrance to the room, dirty with debris around. This DID NOT look anything like the pics displayed on the website. The bathroom was awful. The tub had a permanent yellow ring, the shower curtain was threadbare, and the towels were thin and worn.(one had hair on it, so I assumed it was from the last guest!) I didn't even use the tub or shower! The sheets were thin and cheap along with the pillows. We had a restless night and got out of there at 7:30 in the morning. This looked like a very worn out room with little maintenance. Very surprised that MARRIOT has their name attached to it. I let the front desk person know this when we checked out and she seemed unconcerned.
於 2023 年 6 月住了 1 晚

4/10 不太好

Andrew

喜歡：員工素質
不喜歡：整潔度和客房舒適度
We'll stay elsewhere next time.
At first glance, it looked nice. Good space, looked clean, had everything we wanted. Unfortunately, sleep was an issue. The bed was old and any movement from one of us send an "earthquake" to the other. We didnt get much sleep. To make matters worse, my wife ended up with about a dozen bed bug bites. Needless to say, we'll be staying somewhere else nest time we go to visit friends in KZoo.
於 2023 年 6 月住了 2 晚

6/10 一般般

Robert

情侶出遊
It was ok nothing great about
於 2023 年 6 月住了 1 晚

10/10 有夠讚

Jennifer

情侶出遊
喜歡：整潔度和住宿環境和硬體
All staff were very friendly and helpful.
於 2023 年 5 月住了 1 晚

10/10 有夠讚

Lorraine

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff, especially the gentleman working the desk were excellent. Due to the necessity of a longer stay they were very acommodating, helpful, kind and considerate. The room was comfortable and perfect for family coming in for visits to the nearby hospital. Grateful. Would stay again.
於 2023 年 4 月住了 6 晚

4/10 不太好

Michael

於 2023 年 4 月住了 2 晚

4/10 不太好

Rebecca，FerndaleMI

家庭旅遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
The front desk person Shelby is incredible. She went out her way to ensure we liked our room, even moving us. When the Wi-Fi didn't work with my laptop she came down and fixed it. This type of property is a lot to keep maintained. It needed a refresh in many areas. The hot tub was taken out a few years ago. Over all ok.
於 2023 年 4 月住了 2 晚

4/10 不太好

Nicole

喜歡：整潔度
不喜歡：設施服務和住宿環境和硬體
於 2023 年 4 月住了 2 晚