大廳

翅膀體育場凱富飯店的評分

2.5 out of 5
翅膀體育場凱富飯店
1550 E. Kilgore Road, Kalamazoo, MI

評論

8.0

非常好

10 分,有夠讚;1002 則評論中有 351 則" "
8 分,不錯哦;1002 則評論中有 414 則" "
6 分,一般般;1002 則評論中有 139 則" "
4 分,不太好;1002 則評論中有 55 則" "
2 分,很糟糕;1002 則評論中有 43 則" "

8.4/10

整潔度

8.2/10

員工素質

7.8/10

設施服務

8.0/10

住宿環境和硬體

8.0/10

環保程度

評論

10/10 有夠讚

Kyle

於 2024 年 4 月住了 1 晚
Manager 於 2024年5月21日回覆
Hello Kyle,We appreciate your rating and are thrilled to hear that you had such a fantastic perfect experience during your stay. We strive to provide exceptional service and it's reviews like yours that motivate us to keep doing what we do best. We hope to have the pleasure of welcoming you back in the future for another outstanding stay.

10/10 有夠讚

Enrique,Lubbock

於 2024 年 4 月住了 1 晚
Manager 於 2024年5月19日回覆
Hello Enrique,We are thrilled to hear that you had a wonderful experience at our hotel. We hope to welcome you back again soon for another exceptional stay!

10/10 有夠讚

Lisa

商務旅客, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice clean place with a friendly staff and nice breakfast. Would stay at again.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月26日回覆
Hello Lisa,We're pleased to hear you enjoyed our clean facilities, friendly staff, and breakfast offerings during your stay. We appreciate your positive feedback and look forward to welcoming you back in the future.

10/10 有夠讚

Marius

於 2024 年 4 月住了 1 晚
Manager 於 2024年5月14日回覆
Hello Marius,We are delighted to hear that you had an excellent experience during your stay with us! We look forward to welcoming you back soon for another wonderful stay!

10/10 有夠讚

Jalen

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Hotel has all the amenities we need for our stay. Room is spacious and comfortable. Definitely would stay here again
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月19日回覆
Hello Jalen,We are thrilled to hear that you enjoyed our amenities and found your room spacious and comfortable. We look forward to welcoming you back for another enjoyable stay in the future.

10/10 有夠讚

JEAN

於 2024 年 4 月住了 2 晚

10/10 有夠讚

levi

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Very comfy beds
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月12日回覆
Hello levi,We're glad to hear you found our beds comfy! Your comfort is our priority. We appreciate your feedback and hope to welcome you back in the future.

2/10 很糟糕

Nathaniel

不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We had a poor experience, which was made worse by the staff.
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月27日回覆
Hello Nathaniel, We are sorry to hear about your experience and appreciate your feedback. Your concerns have been noted and will be shared with the appropriate team members for further review. We strive to provide the best service possible to all our guests. Thank you for bringing this to our attention.

8/10 不錯哦

Sasha

商務旅客, 家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean rooms clean beds friendly staff pool area was clean
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月27日回覆
Hello Sasha,We are delighted to hear you found our rooms and beds clean, our staff friendly, and our pool area well-maintained. Your positive feedback is greatly appreciated, and we hope to welcome you back soon for another enjoyable stay.

8/10 不錯哦

David

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice place to stay
於 2024 年 2 月住了 2 晚
Manager 於 2024年3月22日回覆
Hello David,We are delighted to hear that you enjoyed your stay with us! We appreciate your kind words and hope to welcome you back in the future for another great experience.

10/10 有夠讚

Sue

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Easy check-in, staff very friendly the common area has many tables and chairs to enjoy breakfast or just to talk. i didn't have breakfast there but looked good and the area was clean. My room was clean and the bed was very comfortable. At first had trouble with TV but desk came, she couldn't get it to work but send someone else that got it working . I definitely will stay there again. I didn't bring my swimsuit but will next time the pool looked awesome.
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月16日回覆
Hello Sue,Thank you for sharing your positive experience with us. We are pleased to hear that you found our check-in process easy and that our staff were friendly during your stay. Our team works hard to provide a clean and comfortable environment for all our guests. We appreciate your feedback regarding the TV issue, as it allows us to improve our services. We look forward to welcoming you back, hopefully with your swimsuit so you can enjoy our awesome pool next time.

10/10 有夠讚

Suzanne

商務旅客, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We like thats its close to Kalamazoo Expo Center where we were working all weekend.
於 2024 年 3 月住了 2 晚
Manager 於 2024年3月6日回覆
Hello Suzanne,We are pleased to hear that our convenient location near the Kalamazoo Expo Center was beneficial for your work activities. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another productive stay.

10/10 有夠讚

Sime Miso

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was clean, safe and quiet
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月28日回覆
Hello Sime Miso,We are pleased to hear that you found our hotel to be clean, safe, and quiet during your stay. Our team strives to provide a comfortable environment for all guests to enjoy. If you have any further feedback or suggestions, please do not hesitate to contact us directly.

10/10 有夠讚

Lloyd

親子旅遊
喜歡:設施服務
Check in was fast, room is clean.
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月24日回覆
Hello Lloyd,Thank you for sharing your feedback with us. We are delighted to hear that you found our check-in process efficient and enjoyed a clean room during your stay. We appreciate your kind words and hope to welcome you back in the future.

10/10 有夠讚

Bonnie

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 2 晚
Manager 於 2024年2月20日回覆
Hello Bonnie,We are delighted to hear that you had a wonderful experience during your stay with us! We look forward to welcoming you back soon for another exceptional stay.

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月20日回覆
Dear Guest,We're delighted to hear you had an excellent stay with us! We look forward to welcoming you back soon for another fantastic experience.

4/10 不太好

Kristen

喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
Heat didnt work, feet were black from the floors, , tazor blades and condom wrappers outside
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月14日回覆
Hello Kristen, Thank you for bringing these concerns to our attention. We apologize for any inconvenience you experienced during your stay. Please be assured that we take these matters seriously and will address them with our team to ensure a better experience for our future guests.

10/10 有夠讚

Gary

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Recommended
Very happy with the stay. Staff is super nice. Good breakfast, super comfortable bed.
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月9日回覆
Hello Gary,Thank you for your positive feedback! We are delighted to hear that you enjoyed your stay with us. Our team takes pride in providing excellent service to our guests. It's also wonderful to hear that you found our breakfast delicious and the bed comfortable. We hope to see you again in the future for another great experience!

8/10 不錯哦

Benjamin

於 2024 年 2 月住了 2 晚
Manager 於 2024年3月22日回覆
Hello Benjamin, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 有夠讚

vonkisha,LOMBARD

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Right next to the highway quiet and very safe
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月8日回覆
Hello vonkisha,Thank you for taking the time to share your feedback. We're glad to hear that you found our location convenient and secure. Your satisfaction is important to us, and we appreciate your stay. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

10/10 有夠讚

Harvey

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Very friendly and helpful staff and housekeeping was great cleaned our room every day
於 2024 年 1 月住了 4 晚
Manager 於 2024年1月27日回覆
Hello Harvey,Thank you for taking the time to share your positive experience with our staff and housekeeping team. We take pride in providing friendly and helpful service, and it's great to hear that you found our housekeeping to be excellent. Your kind words are truly appreciated.

6/10 一般般

Cong

商務旅客, 家庭旅遊
This hotel is out of date. It smells mold when we walk into the room.
於 2024 年 1 月住了 2 晚
Manager 於 2024年1月20日回覆
Hello Cong,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your input and will use it to improve our services. Please feel free to contact our management team directly to further discuss your concerns.

6/10 一般般

Amanda

團體旅遊
喜歡:員工素質、設施服務和住宿環境和硬體
Bathroom could have been cleaner, hair on the shower walls, and on the tank of the toilet.
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月17日回覆
Hello Amanda,Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience caused by the cleanliness of the bathroom. We appreciate you bringing this to our attention and will address it with our housekeeping team to ensure a higher standard in the future. Your comments are valued, as we strive to provide a comfortable experience for all our guests.

10/10 有夠讚

Paul

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 5 晚
Manager 於 2024年1月9日回覆
Hello Paul,Thank you for choosing our hotel for your recent stay. We are thrilled to hear that you had a fantastic experience with us. Our team strives to provide exceptional service and exceed your expectations. We hope to have the pleasure of welcoming you back soon for another memorable stay.

8/10 不錯哦

Monica

於 2023 年 12 月住了 1 晚
Manager 於 2024年1月9日回覆
Hello Monica,Thank you for choosing our hotel for your stay. We appreciate your rating and hope you had a pleasant experience. If you have any specific feedback about your stay, we would love to hear from you directly. Please reach out to our team so that we can address any concerns you may have had. We value your opinion and look forward to serving you again in the future.

8/10 不錯哦

George

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 2 晚
Manager 於 2023年12月30日回覆
Hello George,We appreciate you taking the time to rate your recent stay with us. Your feedback is invaluable to us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

10/10 有夠讚

Stephanie

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Value for the money. Quiet, very comfortable bed. Well appointed room.
於 2023 年 12 月住了 2 晚
Manager 於 2023年12月30日回覆
Hello Stephanie,Thank you for choosing our hotel and for sharing your positive experience. We are delighted to hear that you found our rooms comfortable and well-appointed. We strive to provide value for money and a quiet environment for our guests. We appreciate your feedback and hope to welcome you back in the future.

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Our family had a great experience! The rooms were clean, and the staff was great! Breakfast was wonderful, as the staff did a wonderful job keeping the breakfast food stocked and the place clean! Very friendly!
於 2023 年 12 月住了 2 晚
Manager 於 2023年12月16日回覆
Dear Guest,Thank you for choosing our hotel for your family stay! We're thrilled to hear that you had a great experience with our clean rooms and friendly staff. It's wonderful to know that you enjoyed our breakfast and appreciated the efforts of our staff in keeping everything stocked and clean. We hope to welcome you back again in the future for another fantastic stay!

8/10 不錯哦

Kimberly

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Manager 於 2024年1月22日回覆
Hello Kimberly, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 不錯哦

Kimberly

喜歡:整潔度、員工素質和住宿環境和硬體
Manager 於 2024年1月22日回覆
Hello Kimberly, We appreciate you taking the time to rate your recent stay at our hotel. We hope you had a pleasant experience and enjoyed your time with us. If you have any specific feedback or suggestions, we encourage you to reach out to us directly so that we can address any concerns. We look forward to serving you again in the future.

10/10 有夠讚

Kimberly

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Manager 於 2024年2月6日回覆
Hello Kimberly,We appreciate you choosing to stay with us and giving us a perfect rating! We hope you had a wonderful stay and enjoyed all that our hotel has to offer. We look forward to welcoming you back in the future!

8/10 不錯哦

真實旅客

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Always clean and quiet. Underrated gem.
於 2023 年 10 月住了 3 晚
Manager 於 2023年12月16日回覆
Dear Guest,Thank you for your kind feedback! We are delighted to hear that you found our hotel to be clean and quiet. It's great to know that you consider us to be an underrated gem. We appreciate your positive review and look forward to welcoming you back for another enjoyable stay in the future.

10/10 有夠讚

Barbara

喜歡:整潔度、員工素質和住宿環境和硬體
My family was visiting from out of town and their stay was great!
於 2023 年 12 月住了 3 晚
Manager 於 2023年12月14日回覆
Hello Barbara,Thank you for choosing our hotel for your family's visit! We're delighted to hear that their stay was enjoyable and we hope to welcome them back in the future.

6/10 一般般

Dawn

情侶出遊
喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
於 2023 年 12 月住了 2 晚
Manager 於 2023年12月13日回覆
Hello Dawn, We're sorry to hear that you had a less than satisfactory experience at our hotel. We value our guest's feedback and would like to learn more about your stay. Please reach out to us directly so that we can address any concerns you may have had. We hope to have the opportunity to improve your perception and provide a better experience in the future.

8/10 不錯哦

Sandra

於 2023 年 12 月住了 1 晚
Manager 於 2023年12月30日回覆
Hello Sandra, We apologize for any inconvenience you may have experienced during your stay. Please feel free to reach out to us directly so that we can address any concerns or issues you may have had. We value your feedback and appreciate the opportunity to ensure your satisfaction.

6/10 一般般

Sandra

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
At 2:30 am someone was pounding on a door down the hall hollering "let me in!" After that someone in the lobby was talking for at least an hr. I called the desk to complain but I think it was the desk clerk... he was a very nice guy and I'm sure he didn't realize.... he continued to talk after I complained. Breakfast wasn't until 7am and I had business at 7 so I wasn't able to eat....
於 2023 年 12 月住了 2 晚
Manager 於 2023年12月7日回覆
Hello Sandra,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the noise disturbance during your stay. Our team strives to maintain a quiet and peaceful environment for all guests, and we will address the issue with the appropriate staff members. We apologize for any inconvenience caused by the timing of breakfast, and we appreciate your understanding. We hope to have the opportunity to provide you with a more satisfactory experience in the future.

10/10 有夠讚

Harvey

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean room, friendly staff.
於 2023 年 11 月住了 4 晚
Manager 於 2023年11月29日回覆
Hello Harvey,Thank you for taking the time to share your positive feedback regarding our clean rooms and friendly staff. We strive to provide excellent service to all our guests and we are glad to hear that we met your expectations. Should you have any future inquiries or need assistance, please feel free to reach out to us.

6/10 一般般

Wayne,LITTLETON

喜歡:整潔度
Rooms clean. Too much road noise. Terrible breakfast. Staff nice
於 2023 年 11 月住了 5 晚
Manager 於 2023年11月30日回覆
Hello Wayne,Thank you for choosing our hotel and for sharing your feedback. We appreciate your compliment on our clean rooms and friendly staff. We apologize for any inconvenience caused by road noise and understand how it can be disruptive. We also take note of your dissatisfaction with the breakfast and will take your comments into consideration for future improvements. We hope to have the opportunity to welcome you back in the future and provide a better experience.

8/10 不錯哦

Mike

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Could use a couple more breakfast options. Cable TV was funky on 2 of the 3 nights.
於 2023 年 11 月住了 3 晚
Manager 於 2023年11月30日回覆
Hello Mike,Thank you for providing feedback on your recent stay. We appreciate your input regarding the breakfast options, and we will certainly take it into consideration for future improvements. We apologize for any inconvenience you experienced with the cable TV during your stay. Our team will look into this matter to ensure a better experience for our future guests.

10/10 有夠讚

Kristina

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice stay, clean, fresh.
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月29日回覆
Hello Kristina,Thank you for your feedback! We're glad to hear that you enjoyed your stay and found our hotel clean and fresh. We hope to welcome you back in the future for another enjoyable experience.

10/10 有夠讚

Tracey

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice close to the stadium and very nice had nice breakfast. Staff was friendly and the hotel was very clean.
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月29日回覆
Hello Tracey,Thank you for choosing our hotel for your stay and for sharing your positive feedback about the convenient location, friendly staff, cleanliness, and enjoyable breakfast experience. We strive to provide our guests with a pleasant and comfortable stay, and we are delighted to hear that we met your expectations. We hope to welcome you back in the future for another enjoyable stay.

8/10 不錯哦

Bri

於 2023 年 11 月住了 2 晚
Manager 於 2023年12月17日回覆
Hello Bri,Thank you for choosing our hotel for your recent stay! We appreciate your positive rating and hope you had a great experience with us. Please don't hesitate to reach out to us if you have any further feedback or if there's anything else we can assist you with.

10/10 有夠讚

Vivian Lizeth

商務旅客, 團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月29日回覆
Hello Vivian Lizeth,afternoon! Thank you for taking the time to share your experience with us. We appreciate your feedback and apologize if your stay did not meet your expectations. We are always working to improve our services and appreciate your valuable input. Please feel free to reach out to our management team directly to discuss your concerns further.

8/10 不錯哦

Linda

喜歡:整潔度、員工素質和住宿環境和硬體
Very comfortable nice place to stay friendly staff
於 2023 年 11 月住了 4 晚
Manager 於 2023年11月29日回覆
Hello Linda,Thank you for choosing our hotel for your stay. We're pleased to hear that you found our place comfortable and enjoyed the friendly service provided by our staff. We strive to create a welcoming environment for all our guests. We appreciate your positive feedback and hope to welcome you back in the future.

10/10 有夠讚

Logan

於 2023 年 11 月住了 1 晚
Manager 於 2023年11月25日回覆
Hello Logan,We are thrilled to hear that you enjoyed your recent stay with us! Our team takes great pride in providing excellent service and creating memorable experiences for our guests. If there is anything else we can do to make your next visit even better, please don't hesitate to reach out. We truly appreciate your support and look forward to welcoming you back soon!

8/10 不錯哦

Christine S

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 2 晚
Manager 於 2023年11月22日回覆
Hello Christine S,Thank you for rating our hotel. We apologize if there were any issues during your stay and we encourage you to reach out to us directly with any specific feedback. We greatly value your experience and aim to continually improve our services.

10/10 有夠讚

Rosa

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月22日回覆
Hello Rosa,Thank you for your 10 out of 10 rating! We appreciate your stay with us and value your feedback. If there is anything specific you would like to share about your experience, please reach out to us directly so we can address any concerns. We hope to have the opportunity to welcome you back in the future.

10/10 有夠讚

Steven

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice place to stay.
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月29日回覆
Hello Steven,Thank you for your kind feedback! We are delighted to hear that you enjoyed your stay at our hotel. If you have any future travel plans, we would love to welcome you back for another great experience.

8/10 不錯哦

Robert

情侶出遊
喜歡:整潔度、員工素質和設施服務
Room was clean and well furnished and very adequate space.
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月21日回覆
Hello Robert,Thank you for your positive feedback regarding the cleanliness, furnishing, and space of your room. We are pleased that it met your expectations and provided a comfortable stay.

10/10 有夠讚

Suzanne

商務旅客, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We will be staying with them the next time we are in town. Room was very clean
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月21日回覆
Hello Suzanne,Thank you for sharing your positive feedback about the cleanliness of our rooms. We truly appreciate your kind words and look forward to welcoming you back on your next visit to town.