接待櫃台

凱富套房飯店的評分

2.5 out of 5
凱富套房飯店
569 Harry L Dr, Johnson City, NY

評論

6.8
10 分,有夠讚;41 則評論中有 13 則" "
8 分,不錯哦;41 則評論中有 6 則" "
6 分,一般般;41 則評論中有 10 則" "
4 分,不太好;41 則評論中有 7 則" "
2 分,很糟糕;41 則評論中有 5 則" "

6.8/10

整潔度

8.0/10

員工素質

6.4/10

設施服務

5.8/10

住宿環境和硬體

6.4/10

環保程度

評論

4/10 不太好

Mary

家庭旅遊
不喜歡:整潔度、員工素質和住宿環境和硬體
This property was a hot mess. Dirty, elevator broken. Critters under the building.
於 2024 年 5 月住了 1 晚

6/10 一般般

Joseph

Staff was friendly and helpful. Had difficulty checking in. Room was supposedly ready but it was not. Keys had to be replaced because they werent coded properly. Not a pleasant check in experience.
於 2024 年 5 月住了 2 晚
Melissa 於 2024年5月16日回覆
Dear Joseph Thank you for taking the time to write a review on your recent stay with us. We greatly appreciate your feedback. I will be following up with the front desk staff on this matter, I do apologize for inconvenience this may have caused you. . Your review means a lot and it will help us to improve to better service our guest. We do hope you will come see us again in the future. Thank you

4/10 不太好

Sandeep

家庭旅遊
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
Dirty faucet in the sink The sink hole did not have any restrictor Base ring of the holding bar in the shower had come off Felt the price was too high for the value
於 2024 年 5 月住了 1 晚
Melissa 於 2024年5月13日回覆
Dear Guest Thank you for taking the time out to write a review on your recent stay with us. I do apologize for the inconvenience with your sink and shower. I was unaware of these issues so I will be following up with maintenance and housekeeping. We strive to make our guest experience with us memorable and comfortable. I do sincerely apologize that we fell short of your expectations. I will share this review with the staff so we can improve. We do hope you will return in the future. Thank you,

10/10 有夠讚

Diana

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice and clean and spacious
於 2024 年 5 月住了 1 晚
Melissa 於 2024年5月7日回覆
Dear Diana, Thank you so much for your review on your recent stay with us. I will gladly share your review with the staff. Its always good for the staff to receive positive and encouraging compliments. We hope we see you again soon! Thank you

10/10 有夠讚

KATHY

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Melissa 於 2024年5月7日回覆
HI Kathy Thank you so much for taking the time to write a review on your recent stay with us. We are so pleased to see you enjoyed your stay with us! We really hope to see you again soon. Thank you

10/10 有夠讚

Walt,North Ridgeville

於 2024 年 5 月住了 1 晚

8/10 不錯哦

Mary

情侶出遊
喜歡:整潔度
I didn’t like not having housekeeping make up beds and change towels daily considering price of room.
於 2024 年 4 月住了 2 晚
Melissa 於 2024年5月7日回覆
Good Day Mary Thank you so much for taking the time to write a review on your recent stay with us. I take all our guest feedback seriously and I will be looking into housekeeping on this matter. I do hope you will consider to come and see us again in the future. Thank you so much

6/10 一般般

Linda

喜歡:整潔度和員工素質
The property in in betwern construction sreas.
於 2024 年 4 月住了 1 晚
Thank you 於 2024年5月2日回覆
Dear Linda Thank you for taking the time to write a review on your recent stay with us. There is a new car wash going up next door to us, I do apologize if that affected your stay with us. We hope to see you again in the future.

8/10 不錯哦

Whitney

團體旅遊
Parking-lot needs to be redone and there were a few cobwebs in the halls but the room was stocked and very clean. TV worked perfectly, fridge was silent, lights were adequate and bathroom fresh and clean. The bed was very comfy as well. Lobby area was simple and cozy with easy access food and drinks. A big positive was that there are many places to eat within walking distance (5-10 minutes). My favorite part of the stay was, by far, the staff; every staff member I encountered was very friendly, knowledgable and helpful.
於 2024 年 4 月住了 3 晚
Thank you Melissa 於 2024年5月1日回覆
Dear Whitney Thank you so much for taking the time to write a review on your recent stay with us. We are so pleased to hear you enjoyed your stay with us. I will share your kind and encouraging words with the staff as positive feedback goes along way!! We will be looking into repairing our parking lot very soon. We greatly appreciate your feedback and really hope to see you again in the future.

2/10 很糟糕

lucie

不喜歡:整潔度和住宿環境和硬體
Appreciate remboursement
於 2024 年 4 月住了 1 晚
Thank you Melissa 於 2024年5月1日回覆
Hi Lucie Thank you for your review. I do apologize as it seems your stay was not up to your expectations. We will look into your stay and review any feedback or concerns you may have shared with the staff. We do hope you will consider staying with us again in the future.

4/10 不太好

Laura

家庭旅遊
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
Very run down. Our room door only shut if you lifted up. We had no hot water. And our TV didn’t work. Luckily we only were staying one night.
於 2024 年 4 月住了 1 晚
Melissa 於 2024年4月23日回覆
Good Day Laura I'd Like to start off by apologizing for your recent stay with us. Our property is ongoing with upgrades and renovations to make our hotel and guest rooms more suitable for everyone. I do hope you will consider coming back to see us again in the future. Thank you

4/10 不太好

Jamie

家庭旅遊
不喜歡:整潔度、設施服務和住宿環境和硬體
Outside parking lot & entrance Lobby area
於 2024 年 4 月住了 1 晚
Melissa 於 2024年4月17日回覆
Dear Jamie Thank you for taking the time out to write a review on your recent stay with us. I do apologize that we did not meet your expectations. I have shared your review with maintenance and we will be looking into Parking lot and entrance. We do hope you will consider giving us a second chance to provide you with a much better experience. Thank you

6/10 一般般

Sarah

於 2024 年 4 月住了 1 晚
Melissa 於 2024年5月7日回覆
Hi Sara Thank you for your review on your recent stay with us. I see your stay did not meet your expectations. I do apologize as we do as a staff strive for servicing our guest. I do hope you will consider staying with us again in the future. Thank you

2/10 很糟糕

Malissa L

商務旅客, 家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Upon our arrival there was approximately 4 squares of toilet paper left on the roll along with a nasty smell of seafood and marijuana in the room. When asking for a roll of toilet paper from the front desk, they didn’t have any and had to send someone with a roll…30 minutes later. An hour into our stay the fire alarm was going off and we had to evacuate…not that anyone told us to because there was no staff to be found. When we woke up there was also zero coffee cups for our in room coffee maker. This was probably the worst experience we’ve ever had in a hotel.
於 2024 年 4 月住了 1 晚
melissa 於 2024年4月17日回覆
Good Day Malissa I would like to start off with my sincere apologies. I have addressed these concerns with housekeeping department, front desk and maintenance . The fire alarm was set off by a guest which is out of our control, we have to put safety above everything with matters like this. The staff was investigating the alarm to ensure there was no great danger. I greatly appreciate your insight and I will be sharing this review with all my staff so we can improve and keeping striving for better customer service and guest experience. I do hope you will consider giving us another chance in the future so we can give you the experience you deserve.

2/10 很糟糕

EDWARD

喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
Had to stay in a unfinished remodeled room!
於 2024 年 4 月住了 1 晚
Melissa 於 2024年4月17日回覆
Good Day Edward, I would like to sincerely apologize to you for your experience during your recent stay with us. We are in the middle of some minor renovations and this is inexcusable. I will be doing a full investigation and using this review for improvements and more training with staff. I greatly appreciate your feedback and I do hope you will consider giving us another chance in the future to provide you with outstanding customer service and the guest experience you deserve.

6/10 一般般

Jully

於 2024 年 4 月住了 1 晚
Melissa 於 2024年4月17日回覆
Hello JullyWe appreciate you taking the time out to give us a review on your recent stay with us. As we strive to give all our guest outstanding customer service and a great guest experience I do apologize for falling short of your expectations. We will be implementing more training with staff to improve in all areas. I do hope we get a chance to see you again in the future.

10/10 有夠讚

Sophie

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
L’accueil est chaleureux et le personnel a répondu à nos demandes.
於 2024 年 4 月住了 1 晚
Bri 於 2024年4月16日回覆
Good afternoon Sophie!Thank you so much for your review, we take pride in our hotel and take any feedback from our guests very seriously. I am so happy to hear that you had a great experience with our staff being welcoming and that we were able to solve any issues while you were here. Enjoy the rest of your week and we do hope to see you again in the near future! Safe Travels!

10/10 有夠讚

Magaly

於 2024 年 4 月住了 1 晚
Thank you Melissa 於 2024年5月1日回覆
Good Day Magaly Thank you so much for taking the time out to do a survey on your recent stay with us. We greatly appreciate your feedback and we are so pleased to hear you enjoyed your stay with us. We look forward to seeing you again !!

10/10 有夠讚

Angella

喜歡:整潔度
Was nice
於 2024 年 4 月住了 1 晚
Melissa 於 2024年4月16日回覆
Thank you Angella for takin the time to write a review on your recent stay with us. We greatly appreciate yiur feedback and will be sharing this with the staff. We do hope to see you again soon.

8/10 不錯哦

monique

於 2024 年 3 月住了 1 晚
Melissa 於 2024年4月17日回覆
Good Day Monique Thank you so much for taking the time to review your stay with us. We greatly appreciate your feedback. We look forward to seeing you again in the future.Thank you

6/10 一般般

Michael

喜歡:整潔度、員工素質和設施服務
不喜歡:住宿環境和硬體
Water would not get hot.
於 2024 年 2 月住了 1 晚
Melissa -GM 於 2024年2月27日回覆
Dear Michael I would like to apologize for the hot water not getting hot enough. We will be looking into this issue to assure no guests have to experience this type of inconvenience. Thank you so much for staying with us and I do hope you decide to give us another chance in the future. Thank you

8/10 不錯哦

Jeremy

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Night staff was incredibly courteous and helpful.
於 2024 年 2 月住了 1 晚
Melissa -GM 於 2024年2月25日回覆
Dear Jeremy Thank you so much for taking the time out to post a review on your stay with us. We are so pleased to hear you enjoy your stay and that our staff was courteous. We really hope to see you again soon. Thank you

10/10 有夠讚

Otilia

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
Melissa -GM 於 2024年2月23日回覆
Dear Valued Guest Thank you so much for staying with us at Comfort Inn and Suites in Johnson City NY. We are so pleased to hear you enjoyed your stay with us. We hope to see you again soon. Thank you,

10/10 有夠讚

Kayla

於 2024 年 2 月住了 1 晚
Melissa 於 2024年3月27日回覆
Dear KaylaThank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.We sincerely appreciate and value your feedback . Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Please visit us again soon!

10/10 有夠讚

Daniel

於 2024 年 1 月住了 1 晚
Melissa 於 2024年1月15日回覆
Good Day DanielI want to thank you for taking the time out to share your experience while staying with us. We greatly appreciate your feedback and I will be sharing this with all staff. We take pride in providing our guest with great customer service. We do hope to see you again soon. Thank you