「Full disclosure: I am a non-Asian American traveling alone in China with limited Chinese skills. When faced with 'issues', I rate the hotel staff by how much they work with me to resolve the problem.
Forgetting the taxi ride from hell from the airport, the hotel 'lost' my reservation. The front desk staff's English skills were almost as bad as my Chinese, however, they made every effort, including a couple phone calls to off-duty managers, to find me a room.
Setting the room price was the next...
