尊敬的客人， 感谢您选择济南鲁能贵和洲际酒店！酒店位于济南市商业和旅游核心腹地，拥有得天独厚的地理位置，徒步可到“天下第一泉”趵突泉、济南三大名胜之一的大明湖、四大泉群之一的黑虎泉、历史文化特色老街曲水亭街、特色小吃街芙蓉街、老济南特色复古街宽厚里，乘坐画舫环游护城河，切身体验泉城济南“四面荷花三面柳，一城山色半城湖”的特色风景。酒店1-5楼是奢侈品牌云集的贵和购物中心，紧邻恒隆广场、世贸广场和泉城路金街，出游购物极其方便。 再次感谢您的评论，期待您的再次下榻！

尊敬的客人，感谢您入住济南鲁能贵和洲际酒店。酒店位于商业和旅游核心腹地，徒步可到趵突泉、黑虎泉、曲水亭街、街芙蓉街、宽厚里等名胜古迹，与奢侈品牌云集的贵和购物中心相连。酒店拥有366间客房，并设有自助餐厅、中餐厅、法餐厅、屋顶花园、大型无柱宴会厅和11间面积不等的会议室。酒店个性化的服务，灵动的水景，绿地盎然的生态设计让您尽享洲际人生。 感谢您的点评，期待您的再次入住！

尊敬的客人，感谢您入住济南贵和皇冠假日酒店，并抽出宝贵的时间与我们分享入住体验！酒店房间面积居济南前茅之列，透过房间的落地窗可俯瞰泉城美景、远眺群山叠翠、明湖泛波，尽观繁华闹市。房内设有步入式衣帽间、免费高速宽带和无线网络、舒适的金可儿床垫和睡枕菜单，为您带来优质睡眠。我们诚挚的期待您的再次下榻！

Dear Guest, Thank you for taking the time to share your valuable feedback with us We are sorry that your last stay experience is not up to your expectation. We take your review very seriously and share with our Front Office Team. We will arrange adequate personnel to clean the room. And we will take action to conduct service recovery to take care of every guest. Once again, thank you very much for your comments and looking forward to your next visit in the near future. Sincerely, Sharon Liu Assistant MarCom Manager

Dear Guest, Thank you for taking the time to share your valuable feedback with us We are sorry that your last stay experience is not up to your expectation. In order to improve guest experience the underground car parking is under construction from Mar. 22 to Apr. 20 and the smell went into the lobby. We are very sorry for it. We have taken action to prevent construction smell to public areas. Thank you for your review and we hope to have an opportunity to serve you again in the near future. Sincerely, Sharon Liu Assistant Marketing & Communications Manager