室內游泳池

貝斯特韋斯特傑克遜維爾旅館的評分

2.5 out of 5
貝斯特韋斯特傑克遜維爾旅館
1709 W Morton Ave, Jacksonville, IL

評論

8.4

非常好

10 分,有夠讚;532 則評論中有 255 則" "
8 分,不錯哦;532 則評論中有 177 則" "
6 分,一般般;532 則評論中有 57 則" "
4 分,不太好;532 則評論中有 25 則" "
2 分,很糟糕;532 則評論中有 18 則" "

8.6/10

整潔度

8.8/10

員工素質

8.0/10

設施服務

8.2/10

住宿環境和硬體

8.4/10

環保程度

評論

10/10 有夠讚

Sara

喜歡:整潔度、員工素質和住宿環境和硬體
Quiet, clean and decent breakfast.
於 2024 年 3 月住了 1 晚

4/10 不太好

Pilgrim

家庭旅遊
不喜歡:整潔度和員工素質
The room was reasonably priced and the breakfast was good. The person who checked me in was not helpful and condescending. The carpet needed to be shampooed. I suspect it was not as dirty as it appeared.
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Debbie

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Loved the pool area and Jeanie was the best. Very friendly and helped us with anything we needed.
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Harold

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Charles

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Pleasant
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Lisa

於 2024 年 1 月住了 1 晚

2/10 很糟糕

Melissa

商務旅客
不喜歡:員工素質、設施服務和住宿環境和硬體
very rude!
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Bradley

喜歡:整潔度、員工素質和住宿環境和硬體
.
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Jeffrey

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
.
於 2023 年 11 月住了 1 晚

10/10 有夠讚

John

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Breakfast was cold cereal till 7, then nothing till 8:00am!!!
於 2023 年 11 月住了 3 晚

10/10 有夠讚

Inajean

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Very accommodating owner!!!
於 2023 年 11 月住了 1 晚

8/10 不錯哦

jasmine

商務旅客
喜歡:員工素質和客房舒適度
不喜歡:整潔度
Dirty sinks
Found either dirt or blood on the hand soap/ body wash meant for Hand soap.
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Pawel

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚

2/10 很糟糕

Perry

不喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 2 晚

10/10 有夠讚

brenda s

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Jeannie is awesome here!!! Very very nice! She is doing a great job! Room is clean and the pool is nice!
於 2023 年 10 月住了 1 晚

6/10 一般般

真實旅客

家庭旅遊
不喜歡:整潔度、住宿環境和硬體和客房舒適度
The staff was helpful to a point, but couldn't connect phone calls to my room. The bathroom was clean, the bedding and towels were also clean, but the carpet was disgusting. Renovations would be a good idea.
於 2023 年 10 月住了 7 晚

10/10 有夠讚

Jan

於 2023 年 10 月住了 2 晚

8/10 不錯哦

Christopher

於 2023 年 10 月住了 3 晚

4/10 不太好

James

家庭旅遊
喜歡:員工素質
不喜歡:住宿環境和硬體
Drywall in the room was coming apart in several places, room was dated and run down. Staff was nice.
於 2023 年 10 月住了 2 晚

4/10 不太好

Martha

家庭旅遊
I will not stay there again! Could not fall asleep when I saw a cockroach on the nightstand. Discouraged to try the breakfast because of the roach.
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Linda

於 2023 年 9 月住了 2 晚

8/10 不錯哦

Jennifer

於 2023 年 9 月住了 1 晚

10/10 有夠讚

Claire

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Fred

情侶出遊, 寵物同遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The breakfast was far superior to another hotel chain that we stayed at in the past.
於 2023 年 8 月住了 3 晚

2/10 很糟糕

Paula

商務旅客
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Roach infested TV
The room smelled so much like cigarette smoke! Having the air conditioner on made the smell worse! I also had roaches coming from under the tv stand. You can see there was a lot of them underneath the stand. I would not recommend this hotel to no one! Room 117
於 2023 年 8 月住了 2 晚

8/10 不錯哦

Dennis

於 2023 年 8 月住了 1 晚

10/10 有夠讚

Scott

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very clean and quiet. The only negative thing was the Wi-Fi wasn’t working.
於 2023 年 8 月住了 2 晚

2/10 很糟糕

Leah

於 2023 年 8 月住了 1 晚

6/10 一般般

Matt

家庭旅遊, 親子旅遊
喜歡:員工素質
The guests above us were stomping around at 5:00 am for over an hour so that wasn’t helpful. Obviously that wasn’t the hotels fault. The facility was dark and very outdated. The pea green colored walls made the whole place feel old and unclean. The facility was somewhat clean though and the staff was friendly. What I expected for the price.
於 2023 年 8 月住了 2 晚

4/10 不太好

Robert

家庭旅遊
不喜歡:住宿環境和硬體
The internet was down and the tv didnt work. Also the handle in the shower was broken
於 2023 年 7 月住了 1 晚

10/10 有夠讚

Erlin

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Easy check in, kept clean, close to shopping and gas stations, good breakfast.
於 2023 年 8 月住了 3 晚

10/10 有夠讚

Debbie

喜歡:整潔度、員工素質和住宿環境和硬體
The rooms are clean and the bed was very comfortable
於 2023 年 7 月住了 4 晚

10/10 有夠讚

Sheryl

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
The cleaning staff was very accommodating. The food was good; facilities clean.
於 2023 年 7 月住了 4 晚
Hotel Manager 於 2023年7月17日回覆
Dear Guest, It's great to hear that the cleaning staff was accommodating and that you enjoyed the good food and clean facilities. A positive experience with the staff and facilities can significantly enhance one's overall impression of a place, whether it's a hotel, restaurant, or any other establishment. If you have any other experiences or thoughts you'd like to share, feel free to let me know!Sincerely, Hotel Manager

2/10 很糟糕

Darcy

家庭旅遊
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
DO NOT STAY HERE!!!!
This is the most unfriendly hotel that I have ever stayed in. There was blood on the comforter, there was a mold smell, that we went to County Market and bought air freshners to plug into the wall, we have bites from bedbugs we believe and the service from the people that worked at the desk were the most unfriendly and most rude and unprofessional people i have ever experienced at any hotel. Unfortunately, we had 15 rooms booked for a baseball tournament and could not go anywhere else as every hotel in town was booked. The staff's answer to everything was "well I can have you kicked out if that's what you want." I witnessed them kicking an elderly couple out of the breakfast area due to them having coffee and not eating anything. The lady told them this area is only for people eating. The location is about the only thing it has going for it as it is in the middle of everything and convenient for us, but I would never stay here again due to the rudeness of the staff. The day person at the desk even called her night person a "Karen" and said she overreacts to everything. The night lady followed our players around the hotel trying to catch them doing something wrong.
於 2023 年 7 月住了 2 晚
Hotel Manager 於 2023年7月12日回覆
Dear Guest,We apologize for the extremely negative experience you had at our hotel. We take your feedback seriously and will investigate the issues you mentioned. We strive to provide a clean, comfortable, and friendly environment for all our guests. Your comments will be used to improve our services and ensure a better experience for future guests. Thank you for bringing these concerns to our attention.Sincerely, Hotel Manager

4/10 不太好

JoAnn

家庭旅遊
不喜歡:客房舒適度
People partied in parking lot until 2am! Will not be returning.
於 2023 年 7 月住了 1 晚
Hotel Manager 於 2023年7月12日回覆
Dear Guest,We apologize for the disturbance caused by the late-night activities in the parking lot. We understand the importance of a peaceful environment for our guests and we will address this issue to prevent such incidents in the future. We appreciate your feedback and apologize for any inconvenience caused during your stay. Thank you for bringing this to our attention.Sincerely,Hotel Manager

6/10 一般般

audrey

情侶出遊, 寵物同遊
喜歡:員工素質
Accommodations were simple and clean
於 2023 年 6 月住了 1 晚
Hotel Manager 於 2023年7月5日回覆
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a clean place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a nice stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

10/10 有夠讚

Debra

喜歡:整潔度、員工素質和住宿環境和硬體
It was nice and clean, comfortable bed.
於 2023 年 6 月住了 1 晚
Hotel Manager 於 2023年7月5日回覆
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a clean and nice place to stay and that you liked our comfortable bed. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

10/10 有夠讚

Cole

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 6 月住了 1 晚
Hotel Manager 於 2023年6月23日回覆
Dear Cole,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely,Hotel Manager

8/10 不錯哦

Ashleigh

喜歡:整潔度和住宿環境和硬體
於 2023 年 6 月住了 1 晚
Hotel Manager 於 2023年6月19日回覆
Dear Ashleigh,Thank you for your excellent rating! We're glad to hear that you had a great experience during your stay with us. We hope to have the opportunity to host you again in the future. Sincerely,Hotel Manager

6/10 一般般

Edgar

於 2023 年 6 月住了 1 晚
Hotel Manager 於 2023年7月7日回覆
Dear Guest,Thank you for your rating of 3 out of 5 for your recent stay. We appreciate your feedback and apologize for any inconveniences you experienced. We will take your comments into consideration to improve our services and ensure a more pleasant stay for our guests. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager

8/10 不錯哦

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice stay in Jacksonville
BW Jacksonville: Positive experience-great location, well maintained property, quiet room and wonderful breakfast (lots of choices). We enjoyed our one night very much. The check-in clerk was very nice and helpful. Just about 30 minutes' drive to Springfield area. Definitely would stay again
於 2023 年 6 月住了 1 晚
Hotel Manager 於 2023年6月8日回覆
Dear Guest,Thank you for your recent stay at our property. It has been a great pleasure having you as our valued guest. We are immensely grateful for your positive comments. Our team is delighted to read that you enjoyed the friendly service of our staff. Please do visit us again for an awesome experience.Sincerely,Hotel Manager

8/10 不錯哦

Julie

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Good price. staff was very nice. lobby, dining & pool area were clean, free breakfast was good. rooms & hallway were surprisingly quiet. the room was very clean. if you have mobility issues, no matter where your room is the parking to room access is very easy. the only con, the pillows were small. I would stay here again
於 2023 年 6 月住了 2 晚
Hotel Manager 於 2023年6月6日回覆
Dear Julie,Thanks for letting us know how satisfied you are with our services and amenities. It is very encouraging to hear your perspective of our hotel and we feel proud that you have acknowledged our efforts to provide a nice experience. We hope to welcome you again soon.Sincerely,Hotel Manager

10/10 有夠讚

Mabel

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
We've stayed with Best Western before and everything was as expected clean and well taken care of. The staff has always been friendly and helpful. Thank You.
於 2023 年 6 月住了 1 晚
Hotel Manager 於 2023年6月5日回覆
Dear Mabel,Thank you for your kind words! We're delighted to hear that you had a positive experience during your stay with us. We take pride in providing clean and well-maintained accommodations for our guests, and we're glad that we met your expectations in this regard. We look forward to welcoming you back on your future visits.Sincerely,Hotel Manager

10/10 有夠讚

Danielle

喜歡:整潔度、員工素質和住宿環境和硬體
The room was amazing! Breakfast was so good and the staff were very friendly!
於 2023 年 5 月住了 2 晚
Hotel Manager 於 2023年5月29日回覆
Dear Danielle,Thanks for letting us know how satisfied you are with our services and amenities. It is very encouraging to hear your perspective of our hotel and we feel proud that you have acknowledged our efforts to provide a nice experience. We hope to see you again soon.Sincerely,Hotel Manager

8/10 不錯哦

Heather

家庭旅遊
喜歡:整潔度和住宿環境和硬體
The family in the next room had children, which was fine, but they forgot shouting at children in the hallways at 7AM can be poor social behavior in a hotel. Staff, despite the DO NOT DISTURB sign, knocked on the door repeatedly on the door to service the room well 90 minutes before check out.
於 2023 年 5 月住了 2 晚
Hotel Manager 於 2023年5月24日回覆
Dear Heather,Thank you for sharing your feedback with us. We are distressed to see your comments. Our apologies for the inconvenience. We will investigate the entire issue with the concerned department. Request your understanding. Despite your disappointment, we hope you will consider giving us another opportunity to better serve you again soon.Sincerely,Hotel Manager

8/10 不錯哦

Curtis

喜歡:整潔度、員工素質和住宿環境和硬體
Very clean! Good Breakfast
於 2023 年 5 月住了 1 晚
Hotel Manager 於 2023年5月22日回覆
Dear Curtis,Thanks for letting us know how satisfied you are with our services and amenities. It is very encouraging to hear your perspective of our hotel and we feel proud that you have acknowledged our efforts to provide a nice experience. Hope you will visit again soon.Sincerely,Hotel Manager

8/10 不錯哦

Timothy

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good nights sleep
From the check-in to the day we left the hotel was clean, quiet, and the staff was friendly. The only down fall was maybe a lack of pressure for the shower but I could overlook that with the good breakfast that was served. Overall a big thumbs up for this location.
於 2023 年 4 月住了 1 晚
Hotel Manager 於 2023年5月4日回覆
Dear Timothy,Thank you for your positive feedback! We're glad to hear that you enjoyed your stay with us and that our staff provided you with friendly service. We look forward to welcoming you back on your next visit!Sincerely,Hotel Manager

8/10 不錯哦

Carrie

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Stephanie was fantastic. Definitely went above and beyond for us.
於 2023 年 4 月住了 2 晚
Hotel Manager 於 2023年4月28日回覆
Dear Carrie,Thank you for taking the time to leave your feedback! We are delighted to hear that Stephanie provided you with exceptional service and went beyond to make your stay memorable. Our staff takes great pride in providing personalized and attentive service to our guests. We will be sure to pass along your kind words to her. Hope to have the opportunity to serve you again soon!Sincerely,Hotel Manager

10/10 有夠讚

Kevin

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nicest Best Western ive stayed in.
於 2023 年 4 月住了 1 晚
Hotel Manager 於 2023年4月25日回覆
Dear Kevin,Thank you for your positive feedback! We're thrilled to hear that you had a great experience and that our hotel is the nicest Best Western you've stayed in. Our team takes pride in providing clean, comfortable, and well-appointed accommodations for our guests, and we're glad we could exceed your expectations. Visit again soon.Sincerely,Hotel Manager

10/10 有夠讚

Tracy

情侶出遊, 商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We stayed in the King Suite with hot tub and were shocked at how big the room was especially for price!! It was clean and the staff was very friendly. We would definitely recommend it!
於 2023 年 3 月住了 1 晚
Hotel Manager 於 2023年4月1日回覆
Dear Tracy,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay in our King Suite with a hot tub and found the room to be spacious and clean. We're also glad to hear that our staff was friendly and accommodating during your visit. It means a lot to us to receive recommendations from satisfied guests like you, and we hope to have the pleasure of welcoming you back soon!Sincerely,Hotel Manager