3 座室外游泳池，提供泳池遮陽傘和日光浴躺椅
查看供應情況

坎昆女人島佐伊特里羅蘭迪別墅 - 全包式的評分

4.5 out of 5
坎昆女人島佐伊特里羅蘭迪別墅 - 全包式
Fracc. Laguna Mar SM. 7 Mza. 75, Lotes 15 y 16, Carretera Sac-Bajo, Isla Mujeres, QROO

評論

9.2

太棒了

10 分，有夠讚；443 則評論中有 331 則" "
8 分，不錯哦；443 則評論中有 70 則" "
6 分，一般般；443 則評論中有 19 則" "
4 分，不太好；443 則評論中有 14 則" "
2 分，很糟糕；443 則評論中有 9 則" "

9.4/10

整潔度

9.6/10

員工素質

8.6/10

設施服務

8.8/10

住宿環境和硬體

9.0/10

環保程度

評論

4/10 不太好

Mark

於 2024 年 3 月住了 9 晚
Leonardo Alcantar Social Media Coordinator 於 2024年4月24日回覆
Dear MarkWe appreciate the time that you have invested in reveiwing your stay with us.We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future.With this said, we look forward to have the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service.Best regards,

10/10 有夠讚

Philip

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We loved our stay at Villa Rolandi. Very attentive staff, two great restaurants, lovely amenities. They are about to undergo remodeling so there were construction noises during the day. That was the only downside, and it was slight. We would come back!
於 2024 年 3 月住了 7 晚
Leonardo Alcantar Social Media Coordinator 於 2024年4月2日回覆
Dear PhilipThank you for leaving your comment of your recent stay at Zoëtry Villa Rolandi Isla Mujeres.We are more than glad to know that your stay with us was perfect. On behalf of our team I want to say thank you for the amazing comment.Regarding to the noise, I am deeply sorry to know there were noises.We hope to have the honor to receive you in the near future and with a renovated hotel.Best regards,

10/10 有夠讚

Panagiotis

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice Hotel
於 2024 年 3 月住了 3 晚
Leonardo Alcantar Social Media Coordinator 於 2024年3月29日回覆
Dear PanagiotisThanks you for you amazing comment of your recent stay at Zoëtry Villa Rolandi Isla Mujeres.We are happy to know that you found our beautiful property nice.We hope to have the honor to receive you in the near future. Best regards,

10/10 有夠讚

Panagiotis

於 2024 年 3 月住了 5 晚
Leonardo Alcantar Social Media Coordinator 於 2024年4月18日回覆
Dear PanagiotisMany thanks for taking the time to leave your review of your recent stay with us at Zoëtry Villa Rolandi Isla Mujeres. We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service.We look forward to having the pleasure of having you back home in the near future.

4/10 不太好

gloria

情侶出遊
喜歡：員工素質
不喜歡：住宿環境和硬體
Pros: albercas y playa privada. Es un sitio para no salir puesto que es alejado y ya tienes todo incluido. Incluye el traslado de cancún a Isla, por lo que está súper bien. Los alimentos en general muy bien, variados y a la carta. Todo excelente. Contras: se percibe viejo, carente de mantenimiento, sucio en algunas partes. PÉSIMA relación costo beneficio. No es muy grande entonces si está lleno se siente bulla por la gente o familias. Las habitaciones: tuve una mala experiencia en la primera con muebles sucios, basura, cortinas rotas, y lavabos tapados, después cambiaron y mejoró. Sigue siendo básico para el nivel de hotel. En general decepcionante.
於 2024 年 3 月住了 3 晚
Leonardo Alcantar Social Media Coordinator 於 2024年3月19日回覆
Estimada GloriaGracias por su comentario sobre su reciente estancia en nuestra propiedad.Lamentamos que su experiencia en general no fue la mejor, apreciamos los puntos positivos de su comentario y usaremos los puntos que ha destacado para seguir mejorando y asegurarnos de dar una experiencia unica e increible a nuestros futuros huéspedes.Le aseguramos que compartiremos los comentarios con los departamentos correspondientes.Saludos cordiales,

10/10 有夠讚

James

情侶出遊
喜歡：整潔度和員工素質
Love Zoetry, The staff Leo, Jorge, Ivan the service is exceptional all the people that servers us phenomenal. The place is a paradise I cannot wait to go back in 2025 when it will go through a renovation. The food was excellent, music, the beach so nice.
於 2024 年 3 月住了 6 晚
Leonardo Alcantar Social Media Coordinator 於 2024年3月19日回覆
Dear Mr. JamesThank for your amazing comment of you recent stay at Zoëtry Villa Rolandi Isla Mujeres.We hope to have the honor to receive you in the non distant future.Best regards,

10/10 有夠讚

Doug

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
It truly was a home away from home!
於 2024 年 3 月住了 5 晚
Leonardo Alcantar Social Media Coordinator 於 2024年3月15日回覆
Dear DougThank you for your comment of your recent stay at Zoëtry Villa Rolandi Isla Mujeres.We are delighted to know that your stay with us was amazing.We hope to have the honor to receive you in the near future.

8/10 不錯哦

Rosa

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 3 月住了 3 晚
Leonardo Alcantar Social Media Coordinator 於 2024年3月31日回覆
Dear RosaThank you for take the time to leave a wonderful review of your recent stay at Zoëtry Villa Rolandi Isla Mujeres.We are very happy to learn that your stay was a most pleasant one and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guests. We highly appreciate your gracious comments here and have shared them with our team.We sincerely look forward to welcoming you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.Best regards,

6/10 一般般

Eric Matthew

情侶出遊
喜歡：整潔度和員工素質
So, most staff super friendly and helpful. Other staff have no idea what they are doing or treat you like your you are not worth there time. All Restaurant staff were very good. The only people I saw swimming were the people doing laps for exercise, pools were very cold. The one salt water pool that is heated is falling apart. Tiles on the floor of this pool or guest are putting the tiles on the outer shelf of the pool, not what I expected for the amount of money I spent. Rooms are a little dated and can be dangerous at night. There are 2 steps going down to the in room refrigerator, I was very cautious at night because it is dark in the room. But, I did see someone that got a severe sprain and needed a walking boot the rest of the trip. The last and worse thing that happened to us. The day before we left, we were told we getting transportation from Zoetry resort to The Dreams resort on Cancun (this is a sister resort). From there we were to be picked up and taken to the airport. On the day we left, it was very windy and the sea was rough, so they sent us on the ferry instead. We specifically asked if they made arrangements for us to be picked up at the ferry port to get to the airport. We were assured that everything was taken care of. We waited at the Ferry port for 1/2 and started getting worried. We called the transportation company and we were told they never were told to pick us up. So, we ended taking a cab and were extremely over charged. $80 us
於 2024 年 1 月住了 7 晚
Leonardo Alcantar- Social Media Coordinator 於 2024年3月8日回覆
Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allows us to improve our service levels and product.We are very sorry to learn that your recent visit didn’t go as expected. Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service and prevent a recurrence of such an event.Thank you very much for your detailed suggestions. Our guest’s feedback is truly important for us and we will consciously revise all of your remarks.We look forward to have the honor of welcoming you back home to offer you a truly remarkable experience.

10/10 有夠讚

Patricia

於 2024 年 3 月住了 3 晚
Leonardo Alcantar Social Media Coordinator 於 2024年3月26日回覆
Dear PatriciaThank you for choosing Zoëtry Villa Rolandi Isla Mujeres as your host and for taking the time to share your experience with us. We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.Best regards,

10/10 有夠讚

MANDIE

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Wonderful staff and service.
於 2024 年 1 月住了 5 晚
Leonardo Alcantar Social Media Coordinator 於 2024年1月27日回覆
Dear MandieWe appreciate you have taken the time to share such an enthusiastic review about your recent visit to Zoëtry Villa Rolandi Isla Mujeres. We are overjoyed to read that you’ve enjoyed your stay,We sincerely hope we can have the honor of being your hosts in the not too distant future.

2/10 很糟糕

Angela

於 2024 年 1 月住了 4 晚
Leonardo Alcantar Social Media Coordinator 於 2024年3月21日回覆
Dear AngelaThank you for sharing your feedback through this means. Your comments are truly valuable for us, as this allow us to improve our service levels and product.We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future.With this said, we look forward to have the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service.

10/10 有夠讚

Jordan

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 3 晚
Leonardo Alcantar Social Media Coordinator 於 2024年1月9日回覆
Dear JordanThank you for so amazing review of your recent stay at Zoëtry Villa Rolandi Isla Mujeres. We are delight to know that you enjoyed your experience.We hope to have the honor to receive you in the near future.Best regards,

4/10 不太好

Jean-Nicolas

喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
於 2023 年 12 月住了 5 晚
Leonardo Alcantar Social Media Coordinator 於 2024年1月8日回覆
Dear Jean-NicolasThank you for your comment of your recent stay with us.

8/10 不錯哦

Julie

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
The staffs are very nice and friendly, and the restaurant for dinner is excellent. Definitely recommend it to my friends.
於 2023 年 12 月住了 5 晚
Leonardo Alcantar Social Media Coordinator 於 2024年1月2日回覆
Dear JulieThank you for so amazing comment of your recent stay at Zoëtry Villa Rolandi Isla Mujeres. We really appreciate it.We hope to have the honor of be your hosts in the non distant future.Best regards,

10/10 有夠讚

MICHAEL Joseph

於 2023 年 12 月住了 7 晚
Leonardo Alcantar Social Media Coordinator 於 2024年1月20日回覆
Dear Michael JosephThank you for you amazing comment of your recent stay at Zoëtry Villa Rolandi isla Mujeres. It is a honor for us to receive a wonderful comments like this. We hope to have the honor to have you in the not distant future.Best regards,

10/10 有夠讚

William

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 5 晚
Leonardo Alcantar Social Media Coordinator 於 2023年12月26日回覆
Thank you for you comment of you recent stay at Zoëtry Villa Rolandi Isla Mujeres.We hope to receive you once again in the future.Best regards,

4/10 不太好

Rachael

於 2023 年 10 月住了 4 晚
Leonardo Alcantar Social Media Coordinator 於 2023年10月31日回覆
Dear RachaelThank you for your amazing comments of your recent stay at Zoëtry VIlla Rolandi Isla Mujeres, we are happy to know you had an amazing experience at our hotel.We hope to have the honor to receive you in the future.Best regards

10/10 有夠讚

Megan

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The facility, rooms, pools and beach are clean and beautiful but the best thing about the hotel was the service. The entire staff was beyond helpful with everything. They were extremely friendly provided amazing customer service. I will definitely be back!
於 2023 年 10 月住了 4 晚
Leonardo Alcantar Social Media Coordinator 於 2023年10月16日回覆
Dear MeganOn behalf of our staff and management we would like to thank you for taking the time to share a review of your experience with us. It was a pleasure being your hosts during your recent gateway to the Mexican Caribbean.Once again, we thank you for taking the time to share such a wonderful review of your experience with us.We look forward to have the pleasure of hosting you back in the near future.Best regards

6/10 一般般

Maria Graciela

情侶出遊
喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質和設施服務
El hotel excelente en instalaciones la comida no muy buena en los platillos fuertes y el servicio del spa espantoso me recomendaron una limpieza facial que dejo manchas en la cara y el tratamiento en cuerpo sin palabras nada profesional
Leonardo Alcantar Social Media Coordinator 於 2023年10月2日回覆
Estimada Maria GracielaMuchas gracias por sus comentarios y retroalimentación, nos ayudan a seguir mejorando y encontrar nuestras áreas de oportunidad. Le ofrezco una sincera disculpa por los inconvenientes que tuvo durante su estancia con nosotros y tenga por seguro que trabajaremos para mejorar la experiencia de nuestros huéspedes.De igual forma, esperamos tener el honor de recibirla nuevamente y ofrecerle el servicio de excelencia que usted merece.

2/10 很糟糕

LINDA

情侶出遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
We had to change rooms 3 times within 24 hours. AC issues. Our first room registered 82 deg and after 8 hrs they kept saying just give it 15 more mins! Finally moved us to another room at 10 o’clock at night and that room wasn’t much better. Finally the next day around noon we got a room with decent AC. The balcony was nice but dirty and the chairs were about to break.
於 2023 年 9 月住了 3 晚
Leonardo Alcantar Social Media Coordinator 於 2023年9月26日回覆
Dear LindaThank you for your comments and feedback. We truly regret to read that we were not able to fulfill your expectations. Allow us to thank you for bringing to my attention the areas of opportunity encountered during your recent stay with us. Comments like yours help us to improve and guarantee all our guests a unique and relaxing experience. Please be sure that proper measures have been taken to avoid future discontent regarding these matters.

10/10 有夠讚

Juan

喜歡：員工素質和住宿環境和硬體
於 2023 年 9 月住了 4 晚
Leonardo Alcantar Social Media Coordinator 於 2023年9月23日回覆
Estimado JuanDe parte del equipo de Zoëtry Villa Rolandi Isla Mujeres, le agradecemos su calificación a nuestros servicios y esperamos tener el honor de recibirlo nuevamente en un futuro.Saludos cordiales,

10/10 有夠讚

estela

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質和設施服務
Food and service are beyond excellent. The resort needs a face lift.
於 2023 年 9 月住了 6 晚
Leonardo Alcantar Social Media Coordinator 於 2023年9月15日回覆
Dear EstelaThank you so much for your comments of your experience at Zoëtry Villa Rolandi, we are very happy to read that you liked your experience. Thank you so much for your stay with us and we hope to have the honor of receiving you again.Best regards

10/10 有夠讚

Kevin

於 2023 年 9 月住了 3 晚
Leonardo Alcantar Social Media Coordinator 於 2023年9月6日回覆
Dear KevinThank you so much for your comments of your experience at Zoëtry Villa Rolandi, we are very happy to read that you liked your experience. Thank you so much for your stay with us and we hope to have the honor of receiving you again.Best regards

10/10 有夠讚

Aaron

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great property
於 2023 年 8 月住了 3 晚
Leonardo Alcantar Social Media Coordinator 於 2023年8月9日回覆
Dear AaronThank you so much for your comments of your experience at Zoëtry Villa Rolandi, we are very happy to read that you liked your experience. Thank you so much for your stay with us and we hope to have the honor of receiving you again.Best regards

10/10 有夠讚

Christina Cortez

喜歡：整潔度、員工素質和住宿環境和硬體
Zoëtry is amazing. Needs a bit upgrade but great hospitality. Will be back
於 2023 年 7 月住了 3 晚
Martin Cocom Front Desk Manager 於 2023年8月4日回覆
Dear Christina Cortez,Thank you so much for your comments of your experience at Zoëtry Villa Rolandi, we are very happy to read that you liked your experience. Thank you so much for your stay with us and we hope to have the honor of receiving you again.Best regards

4/10 不太好

Matthew

不喜歡：員工素質
於 2023 年 7 月住了 4 晚
Leonardo Alcantar Social Media Coordinator 於 2023年7月25日回覆
Dear MatthewThank you for sharing your review of Zoëtry Villa Rolandi. We are deeply sorry to see that you did not enjoy your experience with us, we are always working to improve our service. Our main goal is always providing a fantastic experience to all our guests. We hope you please give us another change of receiving you, so we can provide you the excellent vacation that you deserve.Warm regards,

10/10 有夠讚

Catherine

於 2023 年 7 月住了 4 晚
Leonardo Alcantar Social Media Coordinator 於 2023年8月7日回覆
Dear CatherineThank you so much for your comments of your experience at Zoëtry Villa Rolandi, we are very happy to read that you liked your experience. Thank you so much for your stay with us and we hope to have the honor of receiving you again.Best regards

10/10 有夠讚

Carolyn，Summerville

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Zoetry is in a beautiful location and you cannot ask for more in terms of the scenery and laid back relaxing atmosphere. Staff were super accommodating, friendly and responsive especially David, Alejandro, and Joseph. Maid service was top notch and we saw room touchups daily including turndown service in the evening. Special touches like a special happy anniversary message we’re greatly appreciated. We never waited to be seated for dinner or breakfast and received waters edge views without asking 90 percent of the time, menu options were quite varied and all delicious including le Metissage which is a 7 course tasting dinner with a different menu each night. Tip: you need reservations for le metissage so plan ahead. Tip: our room was on the ground floor which I highly recommend for the on the beach vibe and accessibility. This isn’t something I would normally do due to privacy concerns but we really enjoyed hanging by the pool and ordering appetizers via room service so we could enjoy notch food on our veranda. There is wait service at the pool as well but the menu options are more limited. Safety was never a concern. For a really special experience, hang out on the beach after dinner and you may see loggerheads come up on the beach to lay their eggs. There were 11 in one night! We participated in several excursions: golf cart rental was easy to arrange at the front desk as well as taxi rides and snorkeling. You pay a little more for the convenience.
於 2023 年 6 月住了 6 晚
Leonardo Alcantar 於 2023年7月17日回覆
Dear CarolynThank you so much for your comments of your experience at Zoëtry Villa Rolandi, we are very happy to read that you liked your experience and the excelent service of our staff. Thank you so much for your stay with us and we hope to have the honor of receiving you again.Best regards

10/10 有夠讚

Greg

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice. Quiet. Food was great and accommodating to my food allergies
於 2023 年 6 月住了 5 晚
Leonardo Alcantar 於 2023年7月17日回覆
Dear GregThank you so much for your comments of your experience at Zoëtry Villa Rolandi, we are very happy to read that you liked your experience. Thank you so much for your stay with us and we hope to have the honor of receiving you again.Best regards

6/10 一般般

William G

家庭旅遊
Food was good. Property rundown
於 2023 年 5 月住了 5 晚
Leonardo Alcantar 於 2023年7月17日回覆
Dear William GThank you so much for your comments of your experience at Zoëtry Villa Rolandi, we are very happy to read that you liked your experience. Thank you so much for the feedback of your stay with us and we hope to have the honor of receiving you again.Best regards

10/10 有夠讚

Christopher，Glendale

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
We loved the staff, and the location of the hotel
於 2023 年 3 月住了 6 晚

10/10 有夠讚

John

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great repeat stay at the Zoetry… everything was great!
於 2023 年 2 月住了 4 晚

10/10 有夠讚

Raul

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great service and food
This small hotel has top notch service. There is private small craft ferrying from Cancun directly to the property. The rooms are a little bit outdated, but the resort will undergo major renovations soon. Service is what makes the difference here. This is a high end all inclusive resort that serves a la carte and no Buffett ( 2 restaurants with top notch chefs) . Check in was seamless. Alfredo the waiter at the Restaurant Rolandi’s made our stay very pleasant. Leo, the great organizer at the pool was very nice. If you want to stay away from the crowds, the drinking games at the pool, the loud music calling for water aerobics, lines at the bufette; but instead you want to enjoy a private experience, this is your resort.
於 2023 年 2 月住了 4 晚

10/10 有夠讚

Edna

於 2022 年 12 月住了 5 晚

8/10 不錯哦

William

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 1 月住了 6 晚

10/10 有夠讚

Mary-Angie

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent service; great boutique hotel to get away and be pampered; fantastic food

10/10 有夠讚

Joyce

情侶出遊
喜歡：整潔度、員工素質和設施服務
Isla Mujeres is a paradaise. But the hotel is a little bit old. But the food in Rolandis Restaurant was amazing and the staff. David of reception was very nice with us. I love my honey moon!
於 2022 年 11 月住了 1 晚

10/10 有夠讚

Karen Pamela

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Staff were so positive and helpful. The food was incredible and the pools were beautiful. Stunning, quiet property.
於 2022 年 11 月住了 6 晚

10/10 有夠讚

Donna

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful resort with amazing staff.

10/10 有夠讚

Edwin Holt Moore

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The resort delivered as to all aspects as advertised!
於 2022 年 10 月住了 3 晚

10/10 有夠讚

Matthew

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The property & staff were great. The experience with Expedia was terrible.
於 2022 年 10 月住了 5 晚

10/10 有夠讚

Carrie

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Small boutique resort. Perfect for relaxing! The pools and private beach were wonderful and maintained. The food options were minimal but delicious and always available. The staff was very helpful and friendly.
於 2022 年 9 月住了 3 晚
Alan Salgado Cabrera 於 2022年9月26日回覆
Dear, guest. We would like to thank your comments about your stay at Zoëtry Villa Rolandi Isla Mujeres Cancun and for sharing them with the Expedia community. We are happy to know you enjoyed our food and facilities.We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.Best Regards,Alan Salgado CabreraSocial Media.

10/10 有夠讚

Lissette

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Our stay at Zoetry was first class! The staff went above and beyond for us. Even when we took a cab to Playa Norte they ran out and offered a cooler with ice and drinks before we left! Anytime we needed anything they were at our room under 10 minutes. The spa was the best service we had ever and resort was gorgeous always super clean. The food was great! One of the restaurants is French which we don’t care much for that type of food but the other restaurant had great food. The ease of booking transportation to the resort from the airport through the front desk was a breeze. One of my guests is pretty picky when it comes to food and service and she was completely blown away. Yeh resort is on the smaller side and meant for people who want peace. If you have a party group and don’t know how to act when drinking, consider staying in Cancun. This resort is super low key and tranquil. 10/10!
於 2022 年 8 月住了 4 晚
Mercedes Gancedo social Media & econcierge 於 2022年9月22日回覆
Dear Lissette,· Thank you for taking the time to rate our resort. We are glad to know your experience was the most pleasant one and hope to have the honor of welcoming you back in the near future. Best Regards,Mercedes Gancedoe-Concierge & Social media

10/10 有夠讚

Lauren

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2022 年 8 月住了 5 晚

8/10 不錯哦

Jody

於 2022 年 8 月住了 6 晚

4/10 不太好

India

情侶出遊
不喜歡：員工素質和住宿環境和硬體
beach view, private charter and food are the only good thing about this hotel. Staff accused us of using drugs , very annoying lobby guy hustling us to buy things every night , the bed is so uncomfortable, they over charge for golf cart i really could go on and on. We love mexico and loved the island this will be our only stay at Zoetry what a shame. No VIP offers at all and wanted 2.5 hours to check in to room.
於 2022 年 7 月住了 4 晚
Social Media & Econcierge 於 2022年7月16日回覆
Dear India, We are sorry to know your experience wasn't the one you expected. Allow me to clarify that drug use is illegal in Mexico, it is important to mention that upon entering the property all our guests sign an agreement with the aforementioned. With this said, I only have to apologize for your bad experience with the lobby vendor, we will take action on the matter so that this does not happen again. Regards

10/10 有夠讚

Matt

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2022 年 6 月住了 3 晚

10/10 有夠讚

Dana

於 2022 年 5 月住了 7 晚

8/10 不錯哦

Christina

喜歡：整潔度、員工素質和客房舒適度
於 2022 年 2 月住了 6 晚
Mercedes Gancedo e-Concierge & Social Media 於 2022年3月30日回覆
Dear Christina, Thank you for taking the time to rate your experience, we are very happy to know you had a wonderful getaway. We look forward to hosting you again in the near future. Best Regards,