We appreciate the feedback, Peter.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

Hello Peter,We sincerely apologize for any inconvenience experienced during your stay.Due to the fact two separate reservations were booked via online booking agents, it was necessary to check out of the initial reservation and recheck back into the new reservation, however we were able to provide you with the same room.Again, we apologize for any inconvenience experienced and appreciate your candid feedback as we always strive to make improvements to our guest experience.

Peter, thank you for sharing your experiences. We're genuinely disheartened to hear that your recent stay didn't live up to your expectations. We acknowledge your concerns about interactions you had, and assure you that it's not reflective of our usual service standards. We're committed to continuously improving our services and your feedback provides valuable insights. Thank you for sharing your valuable feedback as we always strive to make improvements to our guest experience.

Peter, we're sincerely disheartened to learn about the concerns raised during your stay. It's troubling to know your experience with room renewal and front desk communication fell short of expectations. We aim to provide top-notch service and we regret this wasn’t shown. Your specific concerns will be shared with our team members for necessary improvements. Your willingness to share your thoughts with us is appreciated and we hope you'll consider giving us another shot to better serve you in the future.

Zhuo, thank you for sharing your concise and positive review of Sonesta Irvine. We're thrilled you had an excellent stay. We look forward to welcoming you back in the future.

感謝您的精彩評論，利賓！很高興您在索尼斯塔歐文酒店度過瞭如此愉快的經歷！我們致力於為所有客人提供一流的服務和舒適度。我們很高興您如此欣賞我們乾淨的住宿環境。我們的團隊非常小心地對所有房間進行了適當的翻新，您的讚揚讓我們知道我們取得了成功！我們期待很快再次接待您，享受另一種奇妙的體驗！

Thank you for your review of your stay! We value your opinion and we appreciated you taking the time to rate our hotel.

Thank you for your rating and thank you for choosing to stay at Sonesta Irvine.

Thank you for your kind review of our hotel! We hope to welcome you back soon.

Thank you for your review of your stay! Our parking fee for overnight is 25. It may seem high but is actually a very competitive rate compared to other hotels in the area. We truly value your business and thank you for your stay with us.

Thank you for your review of your stay! We value your opinion and we appreciated you taking the time to rate our hotel.

Josh, thank you for your succinct feedback! The team at Sonesta Irvine is delighted you had a great experience. We hope to welcome you back soon!

Thank you for the amazing rating, Adelaida!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Sonesta Irvine soon!Thanks again for leaving your feedback!

Thank you for the 4/5 rating, Angelito!We are excited to see that you had an enjoyable experience at Sonesta Irvine. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

Fernando, thank you for your feedback. The Sonesta Irvine team values guest comfort and appreciates your input on the pillows. We hope to provide an even better experience during your next stay.

Woo, the parking fee is set to ensure adequate and secure parking for all guests. Your feedback will be shared with management for consideration. Thank you for sharing your thoughts.

Mark, thank you for your stellar rating! The team at Sonesta Irvine is thrilled to know you had a great experience. We're looking forward to welcoming you back soon!

Seqouia, thank you for sharing your experience at Sonesta Irvine. It's wonderful to hear your stay was enjoyable, from the comfort of your room to the professional demeanor of our team members. We're delighted you found our dining options to your liking. Looking forward to welcoming you again for another five-star visit!

Yu, thank you for rating Sonesta Irvine highly on Expedia. Your support is greatly appreciated, and we hope to welcome you back soon for another enjoyable experience.

Matthew, we appreciate your positive remarks about Sonesta Irvine's recent updates, welcoming lobby, and efficient check-in experience. We also understand your concern about the parking costs. While these fees allow us to maintain the security and maintenance of the car park, we are always open to feedback to improve our services. Thank you for considering us a great place to stay. We look forward to welcoming you back soon.

Tammy, it's regrettable to learn about your experience. We apologize for the mix-up regarding room allocation and understand how the consequent relocation could be an inconvenience. As for the airport transport, the available timings may not have suited your early hours, and we're sorry for any misunderstanding regarding this. Equally concerning is your feedback about the anticipated communication from the management that did not occur. It's quite unlike our team members, and we're taking this matter seriously. Rest assured we are working hard to improve upon these matters. We hope for a chance to demonstrate this in the future.

Romero, thank you for sharing your experience at Sonesta Irvine. It's lovely to hear that you appreciated our well-maintained property. We hope to welcome you back soon for another exceptional experience.

Farhad, thank you for acknowledging the service provided by our team members at Sonesta Irvine. It's rewarding to hear that the transportation and flexible check-in/out arrangements aided in making your stay more comfortable. We hope to welcome you and your family again in the future.

Thank you for taking the time to share your review with us, Yu!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Sonesta Irvine. Thank you and have a wonderful day!

Yu, it's fantastic to hear that our team members, particularly those overseeing our valet service at Sonesta Irvine, provided helpful and outstanding service. We're sorry for any perceived less than ideal interaction you had during your check-in experience. We continuously aim for a professional and friendly atmosphere, and your feedback aids us in making improvements. Looking forward to serving you better on your next visit.

Mauricio, we're thrilled to read that your recent stay at Sonesta Irvine was an enjoyable one. It's wonderful to hear that you're considering a return in the future. We can't wait to welcome you back!

Prado, thank you for your positive words. We're thrilled to know the Sonesta Irvine was a pleasant place for your stay. We appreciate your feedback and can't wait to welcome you back in the future.

Ramez, we sincerely regret to hear that your recent stay didn't meet your expectations. It's invaluable for us to understand these incidences in order to improve. We hope that we will have another opportunity to show you our commitment to exceptional service.

Hi Cynthia,Thank you so much for taking the time to review your recent stay with us!! I am pleased to hear about your positive experience with the staff. This has been a difficult time for everyone and I am glad we could give you peace of mind with Sonesta Irvine.

Jasmin, we are truly sorry to learn about the issues you encountered during your stay. Our team works diligently to keep all amenities functioning properly, and we regret any discomfort you experienced due to the condition of your room. Further, we strive to conduct necessary procedures such as alarm tests at times which will minimally impact our guests - your feedback will be taken into account. As far as the behavior of our team members is concerned, we aim for superior hospitality and apologize if it didn't match up to your expectations. We hope you'll consider giving us another opportunity to provide a more satisfactory experience in the future.

Heather, we're thrilled you found the Sonesta Irvine to be a fantastic place to stay and appreciated our helpful colleagues. We also appreciate your feedback on the TV connectivity instructions and will take it into consideration to simplify and improve the guest experience. Looking forward to your return!

Russ, it's wonderful to know you had an excellent experience at Sonesta Irvine. Your satisfaction is truly our top priority. We look forward to welcoming you back for another stellar stay in the near future.

Ann, we're delighted that you had a positive experience at the Sonesta Irvine. Our goal is to ensure every guest enjoys their stay. It's heartening to know we hit the mark for you and we look forward to welcoming you back in the future.

Huixia, thank you for sharing your feedback. It appears that you have concerns regarding the parking fees at our establishment. We understand the importance of providing value to all our guests, and we consistently seek ways to ensure guest satisfaction while maintaining the competitiveness and sustainability of the hotel's operation costs. We hope you will consider giving us another opportunity, as we believe we can better meet your expectations next time.

Toraj, we appreciate you taking the time to rate your stay at Sonesta Irvine. We're pleased to see it was a positive experience overall. We hope to welcome you back in the future for an even better stay!

Erick, we appreciate your kind words in regards to our clean, updated rooms. However, we understand the additional fees associated with parking and resort amenities weren't to your satisfaction and apologize for this. We value your feedback as we continuously aim to make improvements to our guest experience. Thank you for staying with us.

Oleg, it's wonderful to hear you had a delightful stay at the Sonesta Irvine. We're thrilled our team members left a good impression with their friendliness and that you enjoyed the cuisine at our restaurant. It's our aim to provide an overall positive stay for our visitors, and your feedback confirms we're on the right track. We look forward to welcoming you back on your next visit.

Kevin, thank you for your rating on Expedia. It's wonderful to know that your experience at Sonesta Irvine was positive. We hope you'll consider us again for your future travels.

Thank you for your review of your stay! We value your opinion and we appreciate you taking the time to rate our hotel.

Omar, it's wonderful to hear about your recent experience at Sonesta Irvine. We're delighted that our team members were supportive and kind, contributing to your enjoyable stay. Your positive words are appreciated and we look forward to welcoming you back to Sonesta Irvine in the future. Safe travels!

Arturo, we understand your recent experience with the elevator must have been distressing, particularly given your discomfort with enclosed spaces. Rest assured, we take such matters seriously and will engage our maintenance team to ensure our equipment operates smoothly. While you've expressed some dissatisfaction, we hope you'll reconsider staying with us again for an improved experience.

Tommaso, we regret to hear a room was not available for you for late-night check-in. If a guest has not arrived prior to our end of day closing, nor have we received communications from guest in regard to late arrival, the room will become a no-show and is cancelled in our system, then available for resell. We apologize we weren't able to reinstate the reservation and accommodate your stay due to hotel sell out.

Thank you for this excellent rating, Merissa!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Sonesta Irvine! We'd love to host you again someday for yet another unforgettable visit.

Bilal, we appreciate your feedback about your stay. It's wonderful to hear you enjoyed the cleanliness of our property. Our pricing reflects the quality and range of amenities we provide. Regarding the additional charges, these are standard across many hotels and are mentioned at the time of booking. We hope this clears up any concerns and we have the opportunity to welcome you back again in the future.

Marlene, it's disheartening to learn that your experience didn't match your expectations. Even in the absence of specific feedback, please know that we take all ratings seriously and use them as an opportunity for improvement. We hope for another chance to elevate your experience should you choose to stay with us in the future.

Hi Maria, Thank you for your review of your stay! We value your opinion and we appreciate you taking the time to rate our hotel.

Seunghoon, it's unfortunate to hear that your recent interaction with Sonesta Irvine was not up to par. Your feedback, despite its lack of detail, is crucial to us. Please feel free to elaborate on your experience; it will help us understand and improve better.

Becky, it's wonderful to know that your stay at Sonesta Irvine met your expectations. We're truly grateful for your perfect rating on Hotels.com. Our team hopes to welcome you again soon.