Dear Mr. Chun Wei,Greetings from Impiana Hotel Ipoh!Thank you for choosing us.We are truly sorry for your recent experience encountered during your stay with us. Well noted on your comments about the amenities, water closet, and rain shower. We will look into this matter and improve accordingly, especially in our housekeeping standards.We did not sell rooms with breakfast during Ramadan because we only served a set breakfast, not a buffet. Since the buffet and set price is different, we give an option for the guest to add on breakfast upon arrival.Once again, my deepest apology on this matter.Hope we can serve you better in the future. Kind regards.Farah NordinReservation Department.

Thank you for sharing your feedback. Both positive and constructive. I apologise that we did not exceed the standard you have received during previous stays. I was glad that the staff provided great service and the surprise of a bottle of sparkling wine for your anniversary. Your comments have been discussed at length with our pest control contractor to ensure the hotel maintain its standards.

Dear Mr Watts, Thank you for your good review. We are delighted to hear that you value the efforts we have put toward creating an environment where everyone at Impiana Hotel Ipoh can thrive. Everyone is so nice because we have the best guests and we’ve figured out what makes every guest happy. Coffee in the morning, nice dinner in the evening and the friendly welcome home from the our team to come home to. Honestly, we are just there to help with whatever you need. We’re glad to hear that you enjoyed.

Dear Soo Lin,, Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share a review of your stay with us. We are sorry to hear of your unpleasant stay experience and wish to assure you that this is not our usual service standards. We look forward to welcoming you back in the near future. Till then, our best wishes to you.

Dear Guest, Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share a review on your recent stay with us. Your comments on the room facilities and overall stay are noted and we apologise for the inconvenience caused. Rest assured. We are also pleased to inform that upgrading works on all guestrooms will be carried out in the coming months We hope that you will consider staying with us again in the future when the refurbishment works are completed Regards, Reservation Team

Dear Guest, Greetings! Thank you for staying with us and for taking the time to provide us some invaluable feedback for improvement. We are sorry to hear that your stay was less than satisfactory and we apologise for the shortcomings highlighted. Rest assured, we will continue to improve accordingly. It was a pleasure serving you and we look forward to welcoming you again. Regards, Magen

Dear , Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share a review of your stay with us. We are sorry to hear of your unpleasant stay experience and wish to assure you that this is not our usual service standards. We look forward to welcoming you back in the near future. Till then, our best wishes to you.

Dear Saiful, Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share a review of your stay with us. We are sorry to hear of your unpleasant stay experience and wish to assure you that this is not our usual service standards. We look forward to welcoming you back in the near future. Till then, our best wishes to you.

Dear , Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share your review on your recent stay with us. Rest assured, we will strive harder to maintain better standards in our room cleanliness. As for the facilities, we are pleased to inform that the hotel will be upgrading its rooms and public spaces in the coming months ahead.

Dear , Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share your review on your recent stay with us. We are glad that you found our Associates well-trained and guest focused. We have also taken note of your comments on the cleanliness of your room and the upkeep of the hotel facilities. Rest assured, we will strive harder to maintain better standards in our room cleanliness. As for the facilities, we are pleased to inform that the hotel will be upgrading its rooms and public spaces in the coming months ahead.

Dear... Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share a review of your stay with us. We are sorry to hear of your unpleasant stay experience and wish to assure you that this is not our usual service standards. We look forward to welcoming you back in the near future. Till then, our best wishes to you.

Dear , Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share a review of your stay with us. We are sorry to hear of your unpleasant stay experience and wish to assure you that this is not our usual service standards. We look forward to welcoming you back in the near future. Till then, our best wishes to you.

Dear Anne, Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share a review of your stay with us. We are sorry to hear of your unpleasant stay experience and wish to assure you that this is not our usual service standards. We look forward to welcoming you back in the near future. Till then, our best wishes to you.

Dear , Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share a review of your stay with us. We are sorry to hear of your unpleasant stay experience and wish to assure you that this is not our usual service standards. We look forward to welcoming you back in the near future. Till then, our best wishes to you.

Dear , Greetings from Impiana Hotel, Ipoh. Thank you for your review and we also wish to inform that the hotel will be undergoing upgrading works in stages during the coming months ahead to serve all our guests better. Please do contact us, should you be visiting Ipoh again as we hope to welcome you back to our hotel. Till then, our best wishes to you.

Dear , Greetings from Impiana Hotel, Ipoh. Thank you for your review and we also wish to inform that the hotel will be undergoing upgrading works in stages during the coming months ahead to serve all our guests better. Please do contact us, should you be visiting Ipoh again as we hope to welcome you back to our hotel. Till then, our best wishes to you.

Dear Anita, Greetings from Impiana Hotel, Ipoh. Thank you for your review and we also wish to inform that the hotel will be undergoing upgrading works in stages during the coming months ahead to serve all our guests better. Please do contact us, should you be visiting Ipoh again as we hope to welcome you back to our hotel. Till then, our best wishes to you.

Dear , Greetings from Impiana Hotel, Ipoh. Thank you for your review and we also wish to inform that the hotel will be undergoing upgrading works in stages during the coming months ahead to serve all our guests better. Please do contact us, should you be visiting Ipoh again as we hope to welcome you back to our hotel. Till then, our best wishes to you.

Dear , Greetings from Impiana Hotel, Ipoh. Thank you for taking the time to share a review of your stay with us. We are sorry to hear of your unpleasant stay experience and wish to assure you that this is not our usual service standards. We look forward to welcoming you back in the near future. Till then, our best wishes to you.

Dear Lily, Greetings from Impiana Hotel, Ipoh! Thank you for your review and we also wish to inform that the hotel will be undergoing upgrading works in stages during the coming months ahead to serve all our guests better. Please do contact us, should you be visiting Ipoh again as we hope to welcome you back to our hotel. Till then, our best wishes to you.