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印第安納智選假日飯店 - IHG 旗下飯店的評分

2.5 out of 5
印第安納智選假日飯店 - IHG 旗下飯店
1350 Indian Springs Rd, Indiana, PA

評論

7.2

不錯哦

10 分，有夠讚；456 則評論中有 133 則" "
8 分，不錯哦；456 則評論中有 130 則" "
6 分，一般般；456 則評論中有 97 則" "
4 分，不太好；456 則評論中有 55 則" "
2 分，很糟糕；456 則評論中有 41 則" "

7.6/10

整潔度

7.8/10

員工素質

8.0/10

設施服務

7.2/10

住宿環境和硬體

8.2/10

環保程度

評論

10/10 有夠讚

Jennifer

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel was clean and comfortable
於 2024 年 4 月住了 2 晚

2/10 很糟糕

hanane

不喜歡：整潔度和住宿環境和硬體
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Theodore

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very clean an friendly personnel.
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Mark

情侶出遊, 商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Small bathroom; sink external to bathroom.
於 2024 年 2 月住了 1 晚
David GM. 於 2024年3月1日回覆
Thank you for taking time out of your busy schedule to complete a survey and providing us with your feedback. Although are bathrooms are small, we are glad to know that you had a great overall experience. We look forward to your return.

8/10 不錯哦

Judd and Elizabeth

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything was accessible
於 2024 年 2 月住了 1 晚
David GM. 於 2024年2月28日回覆
Thank you for taking the time to complete a survey. We truly appreciate your feedback and look forward to your return.

10/10 有夠讚

Derrick

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very friendly staff, clean modern facilities
於 2024 年 2 月住了 1 晚
David GM. 於 2024年2月28日回覆
Greeting Derrick,Thanks for taking time to complete a survey and providing us with great feedback. We look forward to providing you with another great experience on your next visit.

8/10 不錯哦

LaMar

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚
David GM. 於 2024年2月20日回覆
Bro. Lamar!!! As always thanks for choosing to say with us. You have my direct contact information. We look forward to your return.

4/10 不太好

Rebecca

不喜歡：員工素質
Could not get air in to work to work. It was like a sauna. Then on day of check out at 940 clean entered room we were still in and check out was not until 11 and then did it again like 15 mins later
於 2024 年 1 月住了 1 晚
David GM. 於 2024年2月28日回覆
Thanks for providing us with your feedback. I am the new manager and we have taken steps to improve this. I can guarantee that your next visit will be better than this visit.

6/10 一般般

Rebecca

家庭旅遊
喜歡：整潔度和住宿環境和硬體
Air conditioner would not cool room below 72 asked to be moved to another room it was same exact way
於 2023 年 12 月住了 1 晚
David GM. 於 2024年2月28日回覆
We apologize for the inconvenience. I am the new manager and offer our serious apologies. We have making necessary adjustments to improve our guest experience.

8/10 不錯哦

Kurt

喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
Check in was a bit difficult, front desk clerk was new and by himself didnt know procedures and how to do things, especially when dealing with cash and being paid with cash, also had to stop him from giving the wrong amount in change which would have left his drawer short. Had issues with getting key card 3 times to work for the room, and had to be switched to another room that a new key card worked . Other wise experience was good.
於 2023 年 12 月住了 1 晚
David GM. 於 2024年2月28日回覆
We apologize for you check-in difficulties. We are making sure that all new team members are properly trained before working the desk. We desire for everyone to have an amazing check-in experience.

10/10 有夠讚

Jason，Dilliner

於 2023 年 12 月住了 2 晚

8/10 不錯哦

Neil

喜歡：整潔度和員工素質
於 2023 年 11 月住了 2 晚

6/10 一般般

Theodore

情侶出遊
喜歡：設施服務
不喜歡：員工素質
We stay here every time we go visit our daughter at IUP. It seems that the service and cleaniness is starting to degrade. We had room 213 this time and the room was clean but i think the cleaning staff overlooked the bathroom. Shower had black mold starting to form on the ceiling near the exhaust fan and the shower needs some attention. Please next time dont have the trash cart parked in the middle of the lobby when people are trying to check in.
於 2023 年 11 月住了 1 晚

8/10 不錯哦

Robert

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Nice clean hotel about five minutes from Jimmy Stewart museum. Restaurants nearby. Easy access.
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Carol

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was. Convenient location am I felt very safe
於 2023 年 10 月住了 1 晚

4/10 不太好

JIM

家庭旅遊
喜歡：住宿環境和硬體
不喜歡：設施服務
Our room was directly under the breakfast dining area, the chair sliding noise was unbelievable. NO SHAMPOO or SOAP in shower. Completely empty! To top that,
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Jason

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚

8/10 不錯哦

Desiree

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 2 晚

4/10 不太好

Krista

家庭旅遊
不喜歡：員工素質
Staff Training is Definitely Needed.
The staff needs some serious training in customer service. They don't greet you, make any type of pleasant conversation, have a working knowledge of how to do everything required at the front desk, and more. It was like pulling teeth to get information. Making eye contact seems to be beyond their scope of ability. This hotel used to be very nice. We stayed here years ago. We assumed it would be a good place to stay again. Not so much. I'm not sure if it's new ownership, management, or what, but the staff needs some serious work.
於 2023 年 7 月住了 2 晚

8/10 不錯哦

Hilton

喜歡：員工素質、住宿環境和硬體和客房舒適度
不喜歡：整潔度
於 2023 年 9 月住了 1 晚

6/10 一般般

Dona

家庭旅遊
喜歡：員工素質、住宿環境和硬體和客房舒適度
不喜歡：整潔度
Outside needs work
Rooms are nice - parking lot, landscaping and surrounding area have a lot of trash, weeds, etc.
於 2023 年 9 月住了 1 晚

8/10 不錯哦

Shana

家庭旅遊
喜歡：員工素質、住宿環境和硬體和客房舒適度
Friendly staff, clean room with exception of hair on shower walls and shower floors
於 2023 年 9 月住了 1 晚

10/10 有夠讚

todd

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚

10/10 有夠讚

charles

於 2023 年 9 月住了 1 晚

8/10 不錯哦

Robert

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 2 晚

8/10 不錯哦

Hilton

喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
Slow check in
Check in took forever. I was second in a line of three people. The clerk was waiting for the first person to fill out the paperwork and then asked the person behind me what their last name was so she could start checking them in. Not sure if I was invisible or what but it took a good 15 minutes to check in.
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Amir

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Awesome respite on the road
Great place, clean, safe, comfortable
於 2023 年 9 月住了 1 晚

2/10 很糟糕

Tyleet

不喜歡：員工素質
The front desk people were rude, and could not explain my bill or give me a receipt. They refused to give me a receipt. Ridiculous.
於 2023 年 8 月住了 1 晚

10/10 有夠讚

Kleshona

情侶出遊, 商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
They was excellent
於 2023 年 8 月住了 1 晚

2/10 很糟糕

manuel

商務旅客
不喜歡：員工素質
no way
於 2023 年 8 月住了 2 晚

10/10 有夠讚

Terry

喜歡：整潔度、員工素質和住宿環境和硬體
It's good
於 2023 年 8 月住了 1 晚

6/10 一般般

Elena

喜歡：整潔度、員工素質和住宿環境和硬體
The room was nice. Pool was green and not clean. No soap by the sink
於 2023 年 8 月住了 1 晚

10/10 有夠讚

Shelley

於 2023 年 8 月住了 1 晚

10/10 有夠讚

Jill

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Clean, quiet, comfortable.
於 2023 年 8 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：員工素質、住宿環境和硬體和客房舒適度
Above average
Above average hotel. Room was spacious, bed comfortable, a/c worked well, very nice staff. Sink is in the room with toilet and shower in bathroom. The bathroom was incredibly small. Had to stand between the toilet and shower to open/close the door! Bathroom should have been cleaner. The worst part was the dirty floors in the lobby and elevator.
於 2023 年 7 月住了 3 晚

8/10 不錯哦

Gerald Thomas，moundsview

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Enjoyed our stay.
於 2023 年 7 月住了 2 晚

10/10 有夠讚

Eric

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great one day stay
Easy check in and was offered a free bottle of water. Room was clean, bed was comfortable, breakfast was excellent. Overall great stay and would stay here again .
於 2023 年 7 月住了 1 晚

8/10 不錯哦

Marilee

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 7 月住了 1 晚

10/10 有夠讚

Marilee

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Great breakfast, courteous staff, wonderful pillows
於 2023 年 7 月住了 1 晚

8/10 不錯哦

Kianna

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 6 月住了 1 晚

6/10 一般般

Barbara

於 2023 年 6 月住了 2 晚

10/10 有夠讚

Melanie

於 2023 年 6 月住了 2 晚

6/10 一般般

Knox

於 2023 年 5 月住了 1 晚

10/10 有夠讚

Melanie

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 1 晚

8/10 不錯哦

Margaret

於 2023 年 5 月住了 1 晚

6/10 一般般

Les

於 2023 年 5 月住了 3 晚

2/10 很糟糕

Cindi

家庭旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
No shower water was unable to shower for once in lifetime event. No good for breakfast Saturday. Staff seem disinterested in making things right. Elevator filthy not cleaned for 3 days.
於 2023 年 5 月住了 2 晚

10/10 有夠讚

gjon

於 2023 年 5 月住了 1 晚

10/10 有夠讚

Jennifer

家庭旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
Super clean and wonderful breakfast options
於 2023 年 4 月住了 1 晚

4/10 不太好

Kathleen

家庭旅遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
Not very clean, sink did not drain, stained sheets. Hair all over the bathroom from previous guests. We were in the basement, below lobby level and heard other guest flushing toilets all night. Would not stay again!
於 2023 年 4 月住了 1 晚