大廳

溫泉城 - 漢密爾頓湖凱藝套房飯店的評分

2.5 out of 5
溫泉城 - 漢密爾頓湖凱藝套房飯店
4319 Central Avenue, Hot Springs, AR

評論

6.8
10 分,有夠讚;824 則評論中有 181 則" "
8 分,不錯哦;824 則評論中有 246 則" "
6 分,一般般;824 則評論中有 188 則" "
4 分,不太好;824 則評論中有 106 則" "
2 分,很糟糕;824 則評論中有 103 則" "

6.8/10

整潔度

7.6/10

員工素質

6.4/10

設施服務

6.4/10

住宿環境和硬體

7.4/10

環保程度

評論

10/10 有夠讚

真實旅客

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The overall feeling is good
於 2021 年 5 月住了 2 晚
Guest Relations 於 2021年5月25日回覆
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Quality Inn & Suites Hot Springs. Guest Relations

8/10 不錯哦

真實旅客

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
WiFi signal is sometimes hopeless can solve the problem...
於 2021 年 3 月住了 1 晚
Guest Relations 於 2021年3月23日回覆
Thank you for choosing our hotel. While we appreciate your positive rating, we are sorry for the inconvenience you had with our Wi-Fi. Your feedback has been shared with our internet service provider to address the problem. We hope to welcome you back soon at Quality Inn & Suites Hot Springs for an even better experience. Guest Relations

8/10 不錯哦

Javier

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Guest Relations 於 2024年4月19日回覆
Dear Javier, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Quality Inn & Suites Hot Springs-Lake Hamilton; we hope to see you again soon. Guest Relations

4/10 不太好

Charles

不喜歡:整潔度和員工素質
See above
於 2024 年 4 月住了 2 晚
Guest Relations 於 2024年4月18日回覆
Dear Charles, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Guest Relations

8/10 不錯哦

Zohaib

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Guest Relations 於 2024年4月15日回覆
Dear Zohaib, Thank you for the wonderful rating for Quality Inn & Suites Hot Springs-Lake Hamilton! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Guest Relations

6/10 一般般

William

喜歡:員工素質
不喜歡:住宿環境和硬體
於 2024 年 4 月住了 1 晚
Guest Relations 於 2024年4月13日回覆
Dear William, Thank you for sharing your rating of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations on every visit. Therefore, we regret if any issues kept you from having an outstanding stay. We hope to have an opportunity to provide you with the exceptional hospitality we are known for on your next visit to the area.Guest Relations

8/10 不錯哦

Lisa

情侶出遊
喜歡:員工素質
The stay was fine. The shower head was dirty and the floor wasn't the cleanest. Overall decent stay though.
於 2024 年 3 月住了 2 晚
Guest Relations 於 2024年4月1日回覆
Dear Lisa, Thank you for reviewing your stay at Quality Inn & Suites Hot Springs-Lake Hamilton. We are pleased to know that you enjoyed your overall time with us and had a comfortable stay. However, we are sorry for the cleanliness issues you encountered in your room and for any inconvenience this caused. We will share your comments with the housekeeping staff to ensure this is not repeated. We are grateful for your feedback and hope to have another opportunity to host you in the future.Guest Relations

6/10 一般般

roy

家庭旅遊
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
Too many people coming and going all night
於 2024 年 3 月住了 2 晚
Guest Relations 於 2024年3月31日回覆
Dear Roy, Thank you for your review of our hotel. We are pleased your overall stay was satisfactory, and we also appreciate knowing where we can improve our guest experience. We apologize for the inconvenience caused by other guests, and we are grateful for your patience. In the future, please know our front desk associates are always available to help make you as comfortable as possible. We hope you will revisit so we can show you our commitment to providing enriching experiences.Guest Relations

4/10 不太好

Mark

情侶出遊, 商務旅客
不喜歡:整潔度、設施服務和住宿環境和硬體
So on first arrival this is not at all how the property was pictured. The entire property was trashed. On first check-in we went into our room and smelled like marijuana. We received a new room which was a nice gesture but only to be found in a room that was just a little better than the last. The cleanliness of the room was inadequate and the toilet was constantly leaking upon every flush. Easy check out. Never returning again.
於 2024 年 3 月住了 1 晚
Guest Relations 於 2024年3月27日回覆
Dear Mark, Thank you for your constructive feedback. We sincerely apologize for the cleanliness and maintenance issues you encountered in the rooms assigned to you. We certainly understand the frustration you must have felt and appreciate your patience in these matters. Our team is dedicated to ensuring a pleasant environment for all our guests, and we continuously strive to maintain our hotel to meet the expectations of cleanliness and comfort. We recognize the importance of addressing any concerns that arise and work diligently to ensure our guests' comfort. Thank you for bringing this to our attention. We hope to welcome you back in the future.Guest Relations

6/10 一般般

Charlie

商務旅客
Nice hotel but tv didn’t work and the room was clean and odor free
於 2024 年 3 月住了 1 晚
Guest Relations 於 2024年3月25日回覆
Dear Charlie, Thank you for staying with us and for your candid review. Thank you for letting us know that, overall, you were pleased with our fresh accommodations. We have also noted your additional comments about the television in your room. We will share your remarks with our team to ensure a better stay for future guests. We appreciate your business and look forward to welcoming you back to our hotel.Guest Relations

6/10 一般般

Sheila

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was good
於 2024 年 3 月住了 2 晚
Guest Relations 於 2024年3月25日回覆
Dear Sheila, Thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay we want for every guest. We hope to have a future opportunity to restore your confidence in us.Guest Relations

6/10 一般般

Timothy

家庭旅遊
喜歡:員工素質
不喜歡:住宿環境和硬體
Booked a king with a pullout couch. Linen for pullout couch was full of holes
於 2024 年 3 月住了 2 晚
Guest Relations 於 2024年3月20日回覆
Dear Timothy, Thank you so much for your recent stay with us. We hope you enjoyed your overall stay. However, it was disappointing to read about the concern with the sofa bed in your room. We will look into this; thank you for letting us know. It was wonderful to have you as our guest, and we hope you will return soon.Guest Relations

2/10 很糟糕

Michael,Weston

寵物同遊, 家庭旅遊
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
This was not what I was expecting. It was a terrible facility that must have been a converted apartment complex with patch wholes, stainless kitchen sink in the bathroom, bathroom lights didn’t work, bed was hard. Guess I was expecting just a little more. Breakfast was good and David was nice.
於 2024 年 3 月住了 1 晚
Guest Relations 於 2024年3月19日回覆
Dear Michael, Thank you for sharing your review. We genuinely apologize for the maintenance issues you encountered with your room and that we did not meet your expectations. Your comments will be shared with the appropriate individuals to ensure a better outcome going forward. On the positive side, we appreciate you mentioning our delicious breakfast and that you liked the courteous service provided by one of our associates. We will be sure to pass on your compliments to David. It was an honor to host your visit, and we hope you will give us another chance in the future.Guest Relations

10/10 有夠讚

Destiney

情侶出遊, 商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Super easy to book, we are from out of town and everything was great!
於 2024 年 3 月住了 1 晚
Guest Relations 於 2024年3月10日回覆
Dear Destiney, Thank you for choosing Quality Inn & Suites Hot Springs-Lake Hamilton. It is wonderful to read that we exceeded your expectations and that you enjoyed your stay. It was a pleasure hosting your visit, and we look forward to seeing you again soon. Guest Relations

10/10 有夠讚

Lavonda L

於 2024 年 2 月住了 1 晚
Guest Relations 於 2024年3月24日回覆
Dear Lavonda L, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Quality Inn & Suites Hot Springs-Lake Hamilton; we hope to see you again soon. Guest Relations

8/10 不錯哦

Thiyagavel

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚
General Manager 於 2024年2月22日回覆
Dear Thiyagavel, We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to Quality Inn & Suites Hot Springs-Lake Hamilton. Guest Relations

8/10 不錯哦

Ashley

喜歡:員工素質和住宿環境和硬體
It was great for what we came for which is as to get away for the weekend
於 2024 年 2 月住了 2 晚
Guest Relations 於 2024年2月20日回覆
Dear Ashley, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Quality Inn & Suites Hot Springs-Lake Hamilton.Guest Relations

4/10 不太好

Scoot

寵物同遊, 家庭旅遊
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
Dirty bed spread, stain on mattress.
於 2024 年 2 月住了 2 晚
Guest Relations 於 2024年2月16日回覆
Dear Scoot, Thank you for being our guest and for the feedback. We were disappointed to read about the cleanliness issues you encountered with your room, and we sincerely apologize for not meeting your expectations. Feedback such as yours allows us to continually monitor and improve our guest experience. We understand your frustration and are grateful for your patience. The next time you are in the area, we hope you will give us another opportunity to serve you better. Guest Relations

6/10 一般般

Steve

商務旅客
不喜歡:整潔度
Could have been better, but not bad. You get what you pay for.
於 2024 年 2 月住了 1 晚
Guest Relations 於 2024年2月13日回覆
Dear Steve, We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.Guest Relations

8/10 不錯哦

Jerryl

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good price...
於 2024 年 2 月住了 1 晚
Guest Relations 於 2024年2月4日回覆
Dear Jerryl,Thank you for choosing Quality Inn & Suites Hot Springs-Lake Hamilton and sharing your experience. We are delighted to read you loved our affordable rates. Thank you again for all of your great feedback. We look forward to your next stay! Guest Relations

8/10 不錯哦

Philip

喜歡:整潔度和員工素質
於 2024 年 1 月住了 1 晚
Guest Relations 於 2024年2月2日回覆
Dear Philip, Thank you for rating your pleasant experience at Quality Inn & Suites Hot Springs-Lake Hamilton. We are glad to see you enjoyed your time with us and hope to welcome you again whenever your travels bring you back to the city.Guest Relations

4/10 不太好

Lisa

喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
Non amoking room reeked of cigarettes. The front desk sprayed the room but it didnt help. I left in the morning all stuffed up and a headache.
於 2024 年 1 月住了 1 晚
Guest Relations 於 2024年1月21日回覆
Dear Lisa, Thank you for your recent visit and also for your review. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. We hope that you will stay with us again so that we can provide you with the exceptional hospitality for which we are known. Guest Relations

10/10 有夠讚

Arrionnah

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Guest Relations 於 2024年1月16日回覆
Dear Arrionnah, Thank you for choosing Quality Inn & Suites Hot Springs-Lake Hamilton and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Guest Relations

10/10 有夠讚

Mike

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 4 晚
Guest Relations 於 2024年1月9日回覆
Dear Mike, Thank you for the gratifying rating. It is always exciting to know that we exceeded your expectations, and we are pleased you enjoyed your stay. It was our pleasure serving you at Quality Inn & Suites Hot Springs-Lake Hamilton, and we hope to see you again soon. Guest Relations

6/10 一般般

Rifka

於 2023 年 12 月住了 1 晚
Guest Relations 於 2024年1月13日回覆
Dear Rifka, Thank you for sharing your rating with us. We are disappointed that you did not get to enjoy the exceptional experience that we are known for providing. We hope you will give us another opportunity to gain your trust in the future.Guest Relations

10/10 有夠讚

Chad,Woodville

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Guest Relations 於 2023年12月23日回覆
Dear Chad, Thanks for the outstanding rating! We are delighted your time at Quality Inn & Suites Hot Springs-Lake Hamilton was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Guest Relations

8/10 不錯哦

Denise

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚
Guest Relations 於 2023年12月21日回覆
Dear Denise, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Quality Inn & Suites Hot Springs-Lake Hamilton. We look forward to welcoming you back on your next visit.Guest Relations

10/10 有夠讚

Larry

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Guest Relations 於 2023年12月16日回覆
Dear Larry, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Quality Inn & Suites Hot Springs-Lake Hamilton.Guest Relations

8/10 不錯哦

Curry

喜歡:住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚
Guest Relations 於 2023年12月14日回覆
Dear Curry, We are glad you enjoyed your time at Quality Inn & Suites Hot Springs-Lake Hamilton. Thank you for your nice rating, and we look forward to your next visit.Guest Relations

10/10 有夠讚

Jody

情侶出遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Guest Relations 於 2024年2月8日回覆
Dear Jody, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Quality Inn & Suites Hot Springs-Lake Hamilton. We hope to have the pleasure of doing so again on your next visit to the area.Guest Relations

10/10 有夠讚

Lakeesha

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Guest Relations 於 2023年12月7日回覆
Dear Lakeesha, Thanks for the outstanding rating! We are delighted your time at Quality Inn & Suites Hot Springs-Lake Hamilton was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Guest Relations

10/10 有夠讚

Denise

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚
Guest Relations 於 2023年12月5日回覆
Dear Denise, Thank you for staying at the Quality Inn & Suites Hot Springs-Lake Hamilton and for your excellent rating! We love receiving feedback like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate your business and look forward to seeing you again soon!Guest Relations

2/10 很糟糕

Lon

親子旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
it was a nightmare checking in about 45 minute
於 2023 年 11 月住了 1 晚
Guest Relations 於 2023年11月29日回覆
Dear Lon, Thank you for your review regarding your recent stay with us. We regret to learn about the challenges you experienced during the check-in process, and we sincerely apologize for the inconvenience caused. Our associates are committed to providing a seamless and efficient experience for our guests, and we appreciate you bringing this matter to our attention. In order to enhance our service, we will review and address the issues you highlighted in your feedback. We value your insights, and we assure you that your concerns will be shared with the relevant teams to implement necessary improvements. We understand the importance of a smooth check-in, and we are dedicated to making the necessary adjustments to ensure a more streamlined experience for our guests in the future. We hope to have the opportunity to welcome you back and provide you with an improved stay.Guest Relations

8/10 不錯哦

Jose

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 2 晚
Guest Relations 於 2023年11月29日回覆
Dear Jose, We are happy you chose Quality Inn & Suites Hot Springs-Lake Hamilton for your recent visit to CITY. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Guest Relations

2/10 很糟糕

Ashley

於 2023 年 11 月住了 1 晚
Guest Relations 於 2023年12月17日回覆
Dear Ashley, We thank you for rating your stay. Please accept our apologies for any oversights during your time with us. We want every guest to have a memorable stay, and we regret this was not your experience. We hope you will revisit so we can extend the exceptional hospitality we are known for providing.Guest Relations

2/10 很糟糕

Jeremy

家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property is a Motel, not a Hotel. Any quality inn I've ever stayed at was an actual motel. Girl at the front dest appeared to be sleeping behind a door. Had to ring a bell and then she seemed annoyed by it. Wesite said if offered hot breakfast. Again, when i asked about that she said it was juice and prepackaged muffins. Tub was dirty and cracked. When i walked in the room the "peep" hole had a waded up tissue stuffed in it and the door wouldnt lock completely. Whoever took the pictures did a fine job at making it look much nicer than it really was. Also, the beds are harder than a rock. I would never stay here ever again. Hope this helps others looking to not waste money!
於 2023 年 11 月住了 1 晚
Guest Relations 於 2023年11月26日回覆
Dear Jeremy, Thank you for taking the time to share your review. We are incredibly sorry for the difficulties you experienced with our accommodations and service. Our hotels are known for their attention to detail and thoughtful hospitality; therefore, we sincerely apologize that this was not your experience. We appreciate you bringing this to our attention. We will share your comments with appropriate individuals, and we are grateful for your patience. Guest Relations

6/10 一般般

SeQoya

於 2023 年 11 月住了 2 晚
Guest Relations 於 2023年11月14日回覆
Dear SeQoya, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon.Guest Relations

6/10 一般般

Lisa,Vivianl

團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
The ice machine was broken & required going to property next door for ice. However, desk attendee was willing to go get the ice for us, due to inconvenience.
於 2023 年 11 月住了 1 晚
Guest Relations 於 2023年11月3日回覆
Dear Lisa, Thank you for being our guest and sharing your feedback. We hope your overall stay was pleasant, except for the maintenance issue you encountered with the ice machine. However, we are glad our associates were there to help. We apologize for the inconvenience and hope to welcome you again for a future visit. Guest Relations

10/10 有夠讚

Alex

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 3 晚
Guest Relations 於 2023年10月28日回覆
Dear Alex,On behalf of our team at Quality Inn & Suites Hot Springs-Lake Hamilton, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Lake Hamilton.Guest Relations

8/10 不錯哦

Monica

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Pleasant stay
Hotel was in a good area - plenty to do close by, but not stupid busy. Clean rooms, lobby and I felt safe staying there. No frills - but who needs them? I would stay here again
於 2023 年 10 月住了 2 晚
Guest Relations 於 2023年10月25日回覆
Dear Monica, Thank you for staying with us at Quality Inn & Suites Hot Springs-Lake Hamilton. We are glad our location worked well for you and that you loved our clean guest rooms and beautiful lobby area. It was a pleasure serving you, and we are excited about your next visit. Guest Relations

4/10 不太好

Gregory

情侶出遊
不喜歡:員工素質、設施服務和住宿環境和硬體
Bed hard bathtub probable no ice nothing in vending machines smell like smoke
於 2023 年 10 月住了 1 晚
Guest Relations 於 2023年10月25日回覆
Dear Gregory, Thank you for being specific in your evaluation of our hotel. We apologize for not meeting your expectations and for your disappointment with the lack of amenities. We value your remarks and will share them with our team as we always look for ways to improve. We are also sorry you were not completely satisfied with our beds. Please know our front desk is always available and happy to make you as comfortable as possible. We hope you will give us an opportunity to show you the hospitality you deserve the next time you are in the area. Guest Relations

10/10 有夠讚

Sharla

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property could use a little update outside,the room itself was clean and nice. The staff was really friendly and helpfull.
於 2023 年 10 月住了 1 晚
Guest Relations 於 2023年10月15日回覆
Dear Sharla, Thank you for choosing Quality Inn & Suites Hot Springs-Lake Hamilton and for your excellent rating. We are thrilled to learn that you thoroughly enjoyed our spotless accommodations in addition to devoted associates. We appreciate your suggestions as we always strive to improve our guest experience. It was a pleasure hosting you, and we look forward to your next visit.Guest Relations

8/10 不錯哦

Melody

家庭旅遊
喜歡:整潔度、員工素質和設施服務
We reserved a smoking room with two queen beds for two adults and two teens for two nights. There were some issues but the staff resolved most of these very quickly. There was no ashtray, there was only one mini bottle of shampoo and conditioner for all of us to share, and only 3 towels. We usually bring our own toiletries from home and forgot this time. Staff was quick to assist us! There was not a glass tray in the microwave. We tried to heat coffee without the tray but it made a sizzling sound so we shut it off quickly. This did not get resolved before we left. The ice machine was broken when we arrived, we were directed to get ice at the motel next door. This kind of thing happens sometimes, not a big deal to us. Fresh hot coffee was available in the lobby at all times. Really good coffee too, I might add. The free continental breakfast had more options than I expected for such a low room price. The room had hotter water than most motels, which was great, no semi-warm showers. The staff was always friendly and professional and helpful.
於 2023 年 10 月住了 2 晚
Guest Relations 於 2023年10月11日回覆
Dear Melody, Thank you for evaluating your stay and sharing your thoughts. We are sorry about the issues you experienced during your stay. We were happy that our staff was able to resolve everything to your satisfaction but wanted to apologize for this inconvenience. We understand that every detail matters and assure you that we are working to correct these concerns. We appreciate your patience and candid feedback. On a positive note, we are happy to learn that you liked our complimentary breakfast and devoted associates. We hope to have the opportunity to make your next stay with us outstanding in every respect.Guest Relations

10/10 有夠讚

Shirley

於 2023 年 10 月住了 1 晚
Guest Relations 於 2023年10月28日回覆
Dear Shirley,We appreciate you taking the time to leave your generous rating regarding your recent visit to the Quality Inn & Suites Hot Springs-Lake Hamilton. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Guest Relations

8/10 不錯哦

Charlotte

於 2023 年 9 月住了 1 晚
Guest Relations 於 2023年10月8日回覆
Dear Charlotte, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting the city. It was our pleasure accommodating you. We hope you will make Quality Inn & Suites Hot Springs-Lake Hamilton your home away from home whenever your travels bring you to our area.Guest Relations

8/10 不錯哦

Phyllis

於 2023 年 9 月住了 1 晚
Guest Relations 於 2023年9月11日回覆
Dear Phyllis, We are glad you enjoyed your time at Quality Inn & Suites Hot Springs-Lake Hamilton. Thank you for your nice rating, and we look forward to your next visit.Guest Relations

10/10 有夠讚

Anna

喜歡:整潔度、員工素質和住宿環境和硬體
Good breakfast and overall good
於 2023 年 9 月住了 2 晚
Guest Relations 於 2023年9月5日回覆
Dear Anna, Thank you for the fantastic rating of your stay at Quality Inn & Suites Hot Springs-Lake Hamilton. We are delighted that you enjoyed our accommodations. We look forward to seeing you again whenever your travels bring you this way. Guest Relations

2/10 很糟糕

Jon

不喜歡:設施服務和住宿環境和硬體
quite but very run down needs complete remodeling
於 2023 年 8 月住了 7 晚
GENERAL MANAGER 於 2023年9月3日回覆
Dear Jon, Thank you for taking the time to share about our hotel. We are sorry you were disappointed with some aspects of your stay. We strive to maintain high standards, not only in service but also in keeping with the overall look and feel of our hotel. Improvements to various areas are scheduled on a rotating basis, and we will gladly share your feedback with the appropriate individuals as we plan for the future. We do hope you will consider us again the next time you are in the area.Guest Relations

2/10 很糟糕

Jeanna,St. George

喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
The pictures of this hotel is a lie. It is not just misleading. It is a lie. There is not one thing other than the new wood floors in the rooms that are the same as the pictures, do not work here it is horrendous. I will have a hard time trusting in Expedia after this experience.
Guest Relations 於 2023年9月4日回覆
Dear Jeanna, Thank you for your evaluation. We are sorry for the disappointment you had with the room allocated to you. Although we strive to be informative of our offerings, we are sorry we fell short. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing your concern to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience.Guest Relations

8/10 不錯哦

Adam

家庭旅遊
喜歡:員工素質
Appears updated but the comforters were torn and the bathroom appeared dirty behind the door. The floors were nice with new flooring and wall paint.
於 2023 年 7 月住了 1 晚
Guest Relations 於 2023年8月2日回覆
Dear Adam, Thank you for your feedback on Quality Inn & Suites Hot Springs. We appreciate your recognition of the new flooring and wall paint. Having said that we apologize for the inconvenience you experienced due to the comforters and the cleanliness issue in the bathroom. Our housekeeping team will be immediately informed to address these concerns and ensure a more pleasant stay for our future guests. Your input is invaluable to us, and we will use it to continuously improve and provide a better experience for all our guests. We hope you'll give us another chance to exceed your expectations in the future.Guest Relations