客房景觀

威基基皇家夏威夷豪華精選度假飯店的評分

5 out of 5
威基基皇家夏威夷豪華精選度假飯店
2259 Kalakaua Avenue, Honolulu, HI

評論

9.0

太棒了

10 分,有夠讚;1006 則評論中有 697 則" "
8 分,不錯哦;1006 則評論中有 163 則" "
6 分,一般般;1006 則評論中有 70 則" "
4 分,不太好;1006 則評論中有 55 則" "
2 分,很糟糕;1006 則評論中有 21 則" "

9.2/10

整潔度

9.0/10

員工素質

8.6/10

設施服務

8.8/10

住宿環境和硬體

9.0/10

環保程度

評論

10/10 有夠讚

Shubei

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 3 晚
Front Office Manager 於 2024年2月16日回覆
Aloha Shubei, Mahalo for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to The Royal Hawaiian, a Luxury Collection Resort, Waikiki.Mahalo,Shay ChowFront Office Manager

10/10 有夠讚

Xiao,Schaumburg

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent resorts we will come back
於 2021 年 10 月住了 9 晚
Melody 於 2021年11月6日回覆
Good morning Xiao, Thank you for staying at The Royal Hawaiian! We are so glad you had wonderful stay with us. Best, Melody Swann

10/10 有夠讚

william ennis

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 6 晚

10/10 有夠讚

Janice,springhill

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This is our favorite place on Waikiki!
於 2024 年 3 月住了 2 晚
Front Office Manager 於 2024年5月3日回覆
Aloha Janice, Mahalo for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Royal Hawaiian, a Luxury Collection Resort, Waikiki; we hope to see you again soon. Mahalo,Shay Chow,Front Office Manager

6/10 一般般

Carolyn

家庭旅遊
喜歡:整潔度和住宿環境和硬體
Property was beautiful n lush.
於 2024 年 4 月住了 4 晚
Front Office Manager 於 2024年5月1日回覆
Aloha Carolyn, Mahalo for taking the time to rate your visit. We are pleased to know you loved our wonderful property and hope that overall you had a great stay, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Mahalo for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing. Mahalo,Shay Chow,Front Office Manager

10/10 有夠讚

Michael

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful historic hotel right on the beach. Would recommend staying here for sure.
於 2024 年 4 月住了 3 晚
Front Office Manager 於 2024年4月29日回覆
Aloha Michael, Mahalo for choosing to stay with us at The Royal Hawaiian, a Luxury Collection Resort, Waikiki, and taking the time to share your experience. We are delighted to know that our beautiful and historic property made your stay memorable. We also appreciate you mentioning our convenient location, and we are grateful for your recommendation. We look forward to welcoming you back soon.Mahalo,Shay ChowFront Office Manager

4/10 不太好

Victor

家庭旅遊
Room appeared smaller than last time we were at the hotel. Little too tight.
於 2024 年 4 月住了 5 晚
Front Office Manager 於 2024年4月26日回覆
Aloha Victor, Mahalo for reviewing your recent stay; your comments are valuable to us. Our team strives to ensure an exceptional experience for each guest. Therefore, we are disappointed that your room did not meet your expectations. We appreciate you bringing these observations to our attention. Feedback like yours helps us as we strive to provide complete guest satisfaction. We hope you revisit so we can show you all the wonderful aspects of our hotel that make us a great choice when visiting Waikiki.Mahalo,Shay Chow,Front Office Manager

10/10 有夠讚

Domingo

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Absolutely stunning hotel! The views were beautiful and I love hove it’s easy access to all the shopping and the Waikiki beach. Staff were super friendly and quick.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Ed

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 7 晚
Front Office Manager 於 2024年4月22日回覆
Aloha Ed, Mahalo for choosing to stay with us at The Royal Hawaiian, a Luxury Collection Resort, Waikiki. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Mahalo,Shay ChowFront Office Manager

10/10 有夠讚

Jesse,anchorage

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Girardo is the man!!! If you need something.. Favor, Directions, History Lesson… He’s your guy. I stay here often! It always surpasses my expectations! I need a punch card! Buy 5 stays, Get One FREE😁 Beach is right out the door. I always stay in Historic. Something about the beautiful crown moulding just takes you back in time.. 😎
於 2024 年 2 月住了 3 晚

10/10 有夠讚

Keith,Livingston

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great historical hotel. Beautiful building. Wonderful beach.
於 2024 年 4 月住了 4 晚
Front Office Manager 於 2024年4月20日回覆
Aloha Keith, Mahalo for choosing to stay with us at The Royal Hawaiian, a Luxury Collection Resort, Waikiki, and for sharing your review. We are delighted to know that our historic property and beach location made your visit a memorable experience. It was a pleasure to host your stay, and we look forward to welcoming you back soon.Mahalo,Shay ChowFront Office Manager

8/10 不錯哦

James

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Housekeeping was not consistent with the amenities they replaced or towels and toilet paper they replaced. The dining room had few choices and was expensive compared to nearby properties.
於 2024 年 4 月住了 8 晚

10/10 有夠讚

Sally

情侶出遊, 家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
It was like stepping back in time. How hotels use to be. Everyone was helpful, happy and friendly!
於 2024 年 4 月住了 5 晚
Front Office Manager 於 2024年4月21日回覆
Aloha Sally, Mahalo for choosing to stay with us at The Royal Hawaiian, a Luxury Collection Resort, Waikiki, and for sharing your review. We are delighted to know that you had an exceptional visit and that our courteous associates provided you with the thoughtful hospitality we are known for. It was a pleasure to host your visit, and we look forward to welcoming you back soon.Mahalo,Shay ChowFront Office Manager

6/10 一般般

Hee Sung

不喜歡:員工素質、設施服務和住宿環境和硬體
it was nice and beautiful location
於 2024 年 4 月住了 2 晚
Front Office Manager 於 2024年4月18日回覆
Aloha Hee Sung, Mahalo for choosing to stay with us and sharing your review. We are glad that you had a pleasant time with us overall and that our location was perfect for your plans. It was a pleasure to host your visit, and we hope you will revisit us the next time you visit Waikiki.Mahalo,Shay ChowFront Office Manager

4/10 不太好

William

團體旅遊
喜歡:員工素質
不喜歡:住宿環境和硬體
The staff was great including our housekeeper Jackie. I felt everything had a pricetag to it. The pool was the size of an acorn and a lounge chair was $250 per day. Umbrella chairs, $100/ day. We were told to go next door to the Sheraton for their pool, but were thrown out like dirty laundry since I had the Royal Hawaiian bracelet on! Or room was clean for old carpet, small bathroom and no view and no outdoor balcony. Our housecleaner was a bright star, making us feel welcome and keeping our room clean. RH at one time was the flagship of Waikiki. Now it's very average with outstanding staff
於 2024 年 4 月住了 5 晚
Front Office Manager 於 2024年4月16日回覆
Aloha William, Mahalo for choosing to stay with us. We are sorry to learn about the issues you encountered with your room. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. Please also know that we aim to provide clear communication regarding additional services and fees to avoid any surprises for our guests. Your comments are invaluable to us as we continuously seek ways to improve our services and guest satisfaction. On the positive side, we appreciate you mentioning our friendly associates, notably Jackie. We hope you will give us another opportunity to provide you with a better stay on your next visit to the area.Mahalo,Shay ChowFront Office Manager

10/10 有夠讚

Rachel

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Love the location and the smell of plumeria pumped out into the hallways and such.
於 2024 年 4 月住了 3 晚
Front Office Manager 於 2024年4月14日回覆
Aloha Rachel, Mahalo for the review of your stay at The Royal Hawaiian, a Luxury Collection Resort, Waikiki. We appreciate you mentioning that you liked our convenient location and the refreshing scent in the hallway. We are happy you enjoyed your time with us, and we look forward to welcoming you back soon.Mahalo,Shay ChowFront Office Manager

10/10 有夠讚

Shikhar

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We had a great time!
於 2024 年 4 月住了 4 晚
Front Office Manager 於 2024年4月18日回覆
Aloha Shikhar, Mahalo for choosing to stay with us at The Royal Hawaiian, a Luxury Collection Resort, Waikiki. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a great stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Mahalo,Shay ChowFront Office Manager

10/10 有夠讚

Daria

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We loved our stay at this grand and elegant hotel. Don’t miss the tour of the Royal Hawaiian, given by a gregarious and informed employee of 53 years!
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Sharyl Lee

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Wonderful property for the entire family. Shared pool and beach frontage, food options on-site and next door were perfect for children and adults. Front desk and cleaning staff were exceptionally friendly and helpful. Concierge could have been a bit more helpful.
於 2024 年 4 月住了 6 晚
Front Office Manager 於 2024年4月11日回覆
Aloha Ms. Lee, Mahalo for your reviewing your stay at The Royal Hawaiian, a Luxury Collection Resort, Waikiki. It is wonderful to hear how much you and your family enjoyed your time with us and loved all that we have to offer. We appreciate your feedback and hope to see you all again on your next visit to the area.Mahalo,Shay Chow,Front Office Manager

10/10 有夠讚

Nicholas

於 2024 年 4 月住了 4 晚

10/10 有夠讚

Leah

親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Perfect location, generous staff, and beautiful room and amenities. Waikiki beach is a bit of a madhouse but I felt at home and well cared for at this hotel.
於 2024 年 3 月住了 7 晚

8/10 不錯哦

Michael Hamilton,La Jolla

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 8 晚
Front Office Manager 於 2024年4月8日回覆
Aloha Mr. Hamilton, Mahalo for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Royal Hawaiian, a Luxury Collection Resort, Waikiki; we hope to see you again soon. Mahalo,Shay Chow,Front Office Manager

10/10 有夠讚

NAOYA

於 2024 年 3 月住了 2 晚
Front Office Manager 於 2024年4月24日回覆
Aloha Naoya, Mahalo for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our resort. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to The Royal Hawaiian, a Luxury Collection Resort, Waikiki.Mahalo,Shay Chow,Front Office Manager

6/10 一般般

Bao,san jose

家庭旅遊
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
The suite room is so filthy. The sofa, carpet seems like ages not cleaned properly.
於 2024 年 3 月住了 3 晚
Front Office Manager 於 2024年4月3日回覆
Aloha Bao, Mahalo for choosing our resort. Your comments are greatly appreciated, and we want to thank you for taking the time to share them. We understand that certain aspects of your visit didn't meet your expectations, and for that, we apologize. Upholding exceptional standards, both in service and the overall feel of our hotel, is of utmost importance to us. Your feedback will be thoughtfully shared with the relevant team members as we plan for the future. We sincerely hope you will grant us another opportunity to serve you during your next visit to the area.Mahalo,Shay Chow,Front Office Manager

10/10 有夠讚

Takafumi

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
リピーターです。 今回もサービス良く、行き届いたホテルでした。
於 2024 年 3 月住了 3 晚
Front Office Manager 於 2024年4月2日回覆
Aloha Takafumi, Mahalo for choosing The Royal Hawaiian, a Luxury Collection Resort, Waikiki again. We are delighted you enjoyed our beautiful property and fantastic service. It was a pleasure hosting you once again, and we look forward to welcoming you again soon. Mahalo,Shay Chow,Front Office Manager

10/10 有夠讚

susan

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We are third generation visitors at this hotel and find it to be top notch in every way.
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Kimberley

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was fabulous and met our needs perfectly.
於 2024 年 3 月住了 6 晚
Front Office Manager 於 2024年3月30日回覆
Aloha Kimberley, Mahalo for staying at The Royal Hawaiian, a Luxury Collection Resort, Waikiki, while visiting Honolulu. We are delighted to hear that your experience with us was exceptional and perfectly suited to your needs. Mahalo for choosing our resort, and we look forward to the opportunity to host you again for another wonderful stay.Mahalo,Shay Chow,Front Office Manager

10/10 有夠讚

Galyna

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very special hotel on a Waikiki beach. The vibe is unbeatable. They treat you as a family member. Beautiful backyard and the best coffee in a Royal Hawaiian bakery. Great place to escape for a Hawaiian sunsets . Thankful for time we spent there.
於 2024 年 3 月住了 10 晚

8/10 不錯哦

Shahram,Sherman Oaks

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good
於 2024 年 3 月住了 5 晚
Front Office Manager 於 2024年3月28日回覆
Aloha Shahram, Mahalo for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to The Royal Hawaiian, a Luxury Collection Resort, Waikiki.Mahalo,Shay Chow,Front Office Manager

10/10 有夠讚

Regina

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
this property is beautiful
於 2024 年 3 月住了 4 晚

10/10 有夠讚

Bernadette

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful landscape and walk ways, Great staff.Love the Historic architecture. Nice big rooms. The Bakery has delicious baked goods. They were able to set up excursions and made Great suggestions. We loved the open air design.
於 2024 年 3 月住了 7 晚
Front Office Manager 於 2024年3月26日回覆
Dear Bernadette, Thank you for choosing The Royal Hawaiian, a Luxury Collection Resort, Waikiki and sharing your experience. We are glad to know that you enjoyed the beautiful landscape and historic architecture and liked our spacious accommodations. We are also happy that you enjoyed the delicious baked goods from our Royal Hawaiian Bakeryand that our staff provided you with exceptional service and made great suggestions for excursions. We will certainly share your compliments with them. We truly appreciate your kind words and look forward to welcoming you back for another fantastic stay in the future.Mahalo,Shay ChowFront Office Manager

10/10 有夠讚

TIM

於 2024 年 3 月住了 4 晚

10/10 有夠讚

Mariko

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 5 晚

10/10 有夠讚

YASUO

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
素晴らしいホテルです
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Linda,Meridian

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Unique. Great service in all ways. Gorgeous grounds. Convenient to everything. Wonderful, clean, beach.
於 2024 年 3 月住了 5 晚
Front Office Manager 於 2024年3月19日回覆
Aloha Linda, Mahalo for your glowing review of The Royal Hawaiian, a Luxury Collection Resort, Waikiki! We are thrilled to hear that you found your stay with us unique and enjoyed great service in all aspects. It is wonderful to know that you appreciated our gorgeous grounds and the convenience of our location for everything. We are especially delighted that you found our beach wonderful and clean. Your satisfaction is our top priority, and we can't wait to welcome you back for another fantastic experience.Mahalo,Shay Chow,Front Office Manager

10/10 有夠讚

Try

親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
I really like this hotel very much and convenient for every occasion
於 2024 年 3 月住了 4 晚

10/10 有夠讚

Alexis

於 2024 年 3 月住了 3 晚

10/10 有夠讚

Bradley

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I enjoy staying at this hotel
於 2024 年 3 月住了 6 晚

10/10 有夠讚

Joe,Dallas

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 7 晚
Front Office Manager 於 2024年3月13日回覆
Dear Joe, On behalf of our team at The Royal Hawaiian, a Luxury Collection Resort, Waikiki, mahalo for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your resort of choice whenever you return to Waikiki.Mahalo,Shay ChowFront Office Manager

10/10 有夠讚

Kimberly

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff at this property all need a raise. We have traveled extensively in the pass few years and I was blown away with the attentiveness and kindness of every staff member. We will be back. Thank You
於 2024 年 2 月住了 2 晚
Front Office Manager 於 2024年3月12日回覆
Aloha Kimberly, Mahalo for sharing your experience of your recent stay at The Royal Hawaiian, a Luxury Collection Resort, Waikiki. We are genuinely touched by your kind words and appreciate your recognition of our hardworking staff. It is fantastic to hear that their attentiveness and kindness made such a positive impression on your visit. Your feedback is truly uplifting, and we will make sure to share your sentiments with our team. We are thrilled to have left a lasting impression, and we look forward to welcoming you back for another memorable stay.Mahalo,Shay Chow,Front Office Manager

10/10 有夠讚

Noriko

於 2024 年 3 月住了 1 晚
Front Office Manager 於 2024年3月25日回覆
Aloha Noriko, We're thrilled to see your great rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at The Royal Hawaiian, a Luxury Collection Resort, Waikiki. If you ever have any thoughts to share or if there's anything we can do to enhance your experience further, please don't hesitate to let us know. Mahalo for choosing us for your time in our city; we look forward to seeing you again soon. Mahalo,Shay Chow,Front Office Manager

8/10 不錯哦

Shono

於 2024 年 2 月住了 1 晚
Front Office Manager 於 2024年3月23日回覆
Aloha Shono, Mahalo for rating your stay at The Royal Hawaiian, a Luxury Collection Resort, Waikiki. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Mahalo,Shay ChowFront Office Manager

10/10 有夠讚

Leslie

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 10 晚

10/10 有夠讚

Paul

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This is a wonderful historic hotel in the heart of Waikiki. Hotel is elegant, welcoming, and expertly run. Staff is friendly and helpful. Grounds are beautiful and well maintained. Beach access is super easy and close. Shopping and dining are a short walk away. The rooms are comfortable with high ceilings and luxurious beds. The only flaw is the shower, water temperature oscillates from almost too cold to almost too hot and back again. Still, a wonderful experience not to be missed.
於 2024 年 2 月住了 6 晚
Front Office Manager 於 2024年2月28日回覆
Aloha Paul, Mahalo for your gracious review of The Royal Hawaiian, a Luxury Collection Resort, Waikiki. We are thrilled to know you had a great stay and that our impeccable and timeless property and intuitive associates enhanced your visit. Located in the heart of Waikiki, our five-star destination is steps away from the beach and a wide range of restaurants and shopping, and we are glad it was an added convenience for you. It was our pleasure accommodating you, and we look forward to welcoming you back for another enriching experience.Mahalo,Shay Chow,Front Office Manager

8/10 不錯哦

Jennifer

Despite recent updates, this property still lacked in staff friendliness. Housekeeping was very nice & so were the bellboys. The restaurant staff from the bar area, hostesses & front desk were not friendly.
於 2024 年 2 月住了 3 晚

10/10 有夠讚

Kathleen,Seattle

家庭旅遊
喜歡:整潔度和員工素質
The friendly staff and their excellent service is what stood out most to me. Our stay was during a busy midwinter break, and the staff were able to respond quickly when we needed something. Thank you!
於 2024 年 2 月住了 3 晚
Front Office Manager 於 2024年2月21日回覆
Aloha Kathleen, Mahalo for taking the time to share your experience with us. We are delighted to hear that the friendly staff and their excellent service stood out during your stay, especially during the busy midwinter break. It's wonderful to know that our team was able to respond quickly to your needs. Your kind words are truly appreciated, and we look forward to the pleasure of welcoming you back to The Royal Hawaiian, a Luxury Collection Resort, Waikiki, for another delightful stay in the future.Mahalo,Shay ChowFront Office Manager

10/10 有夠讚

RBryan

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
After many trips to Honolulu, this was our first time to stay at the Royal Hawaiian. Why we waited so long, we don't know! The ambiance, the personal service, the shops, the care at the pool, it was all wonderful. We will stay again asap! Thank you.
於 2024 年 2 月住了 5 晚

6/10 一般般

joel

喜歡:整潔度和住宿環境和硬體
Front Office Manager 於 2024年2月19日回覆
Aloha Joel, Mahalo for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Mahalo,Shay ChowFront Office Manager

10/10 有夠讚

Margo Rachel

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful resort and within walking distance of shopping centers and many food options! Would definitely stay here again!!
於 2024 年 2 月住了 4 晚

8/10 不錯哦

HIROTADA

於 2024 年 2 月住了 2 晚
Front Office Manager 於 2024年2月14日回覆
Aloha Hirotada, Mahalo for the wonderful review. We are thrilled we met your expectations for a fantastic stay at The Royal Hawaiian, a Luxury Collection Resort, Waikiki. We hope to have the pleasure of doing so again on your next visit to the area.Mahalo,Shay ChowFront Office Manager