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雷艾溫太平洋馬里納機場飯店的評分

2 out of 5
雷艾溫太平洋馬里納機場飯店
2628 Waiwai Loop, Honolulu, HI

評論

7.4

不錯哦

10 分，有夠讚；1609 則評論中有 549 則" "
8 分，不錯哦；1609 則評論中有 412 則" "
6 分，一般般；1609 則評論中有 313 則" "
4 分，不太好；1609 則評論中有 173 則" "
2 分，很糟糕；1609 則評論中有 162 則" "

7.4/10

整潔度

8.4/10

員工素質

6.8/10

設施服務

6.6/10

住宿環境和硬體

7.0/10

環保程度

評論

2/10 很糟糕

Hua

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The bed in the room is very soft, the furniture is very old, the room is very damp and smelly, and they added an extra $23.75. I don't know why
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Qinfei

喜歡：整潔度、員工素質和住宿環境和硬體
Very nice
於 2023 年 10 月住了 5 晚
Guest Service Agent 於 2023年10月24日回覆
Aloha Qinfei, We absolutely agree with you, it's a very nice hotel :) You take care and see you again!Mahalo

2/10 很糟糕

?

於 2022 年 8 月住了 2 晚

6/10 一般般

LIN

商務旅客
Convenience hotel very near to airport.
於 2021 年 9 月住了 4 晚
Guest Service Agent 於 2021年9月28日回覆
Aloha Lin, Thank you for your feedback and review. Come see us again! Mahalo

4/10 不太好

Danielle，Longueuil

家庭旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
Looks old,need a lot of reconditionning
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Tristan，hilo

喜歡：整潔度、員工素質和住宿環境和硬體
good and awesome job
於 2024 年 5 月住了 1 晚

6/10 一般般

Jasmir Alejandra

喜歡：整潔度和員工素質
於 2024 年 5 月住了 1 晚

4/10 不太好

Tou

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Don’t like because unable to get room after 3:30PM. Like- transportation to and from airport without problem.
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Arcy

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything and front desk was polite and kind
於 2024 年 5 月住了 4 晚
Guest Service Agent 於 2024年5月17日回覆
Aloha and welcome back Arcy and 'Ohana!We appreciate your loyalty and look forward to many more memories with you all. Mahalo

6/10 一般般

Diana

家庭旅遊, 親子旅遊
If you need a basic place to stay that is close to the airport, this is it. Not many food options nearby and nothing too special about it besides it being close to the airport. Stayed here for one night. Building is a little older.
於 2024 年 5 月住了 1 晚

6/10 一般般

Rosaleen

喜歡：整潔度和員工素質
It's a bit dated but very nice staff and had good food. great location close to airport. handy airport shuttles.
於 2024 年 5 月住了 1 晚

6/10 一般般

Anthony，Weno Chuuk

家庭旅遊
喜歡：員工素質和設施服務
Front desk clerk was very helpful and friendly
於 2024 年 5 月住了 1 晚
Guest Service Agent 於 2024年5月16日回覆
Thank you Anthony for your feedback. We're always here to help. Take care and see you again!Mahalo

8/10 不錯哦

Lori

喜歡：整潔度、員工素質和住宿環境和硬體
Price reasonable Good location. Noisey.
於 2024 年 5 月住了 3 晚
Guest Service Agent 於 2024年5月15日回覆
Aloha Lori, Thank you for your review. Take care and see you again!Mahalo

6/10 一般般

Faheem

商務旅客
不喜歡：住宿環境和硬體
Very old and basic with delipated bathroom and other
於 2024 年 4 月住了 1 晚
Guest Service Agent 於 2024年5月15日回覆
Aloha Faheem, Thank you for your review. Take care and see you again!Mahalo

6/10 一般般

Caroldean，Lihuw

喜歡：員工素質
於 2024 年 5 月住了 1 晚
Guest Service Agent 於 2024年5月15日回覆
Aloha Caroldean, Thank you for your review. See you again soon!Mahalo

10/10 有夠讚

Olivia

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Affordable clean and convenient. Good customer service.
於 2024 年 5 月住了 1 晚
Guest Service Agent 於 2024年5月13日回覆
Aloha Olivia,Thank you for your review and feedback.We are glad you enjoyed your stay with us.We hope to see you again soon!Mahalo!

6/10 一般般

Maria

家庭旅遊
Nothing. Kept getting locked out of our room. Staff had their family and friends having out at the pool the whole day every day making alot of noise. And my younger brother had their own room above ours and we both had our do not disturb card out, and staff still went into his room.
於 2024 年 5 月住了 6 晚
Guest Service Agent 於 2024年5月10日回覆
Aloha Maria, We will look into this matter. Mahalo

10/10 有夠讚

Grace

情侶出遊, 家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Staff were very kind and helpful. Just know you need to call hotel shuttle again after you get to the P4 location that they will tell you about on your first call to them
於 2024 年 5 月住了 1 晚
Guest Service Agent 於 2024年5月9日回覆
Aloha Grace, Thank you for your feedback and taking the time to share with us. Can't wait to welcome you back!Mahalo

8/10 不錯哦

Amal

商務旅客
喜歡：整潔度和員工素質
Staff are so friendly and always there to assist. Thank you for being so awesome
於 2024 年 5 月住了 1 晚
Guest Service Agent 於 2024年5月9日回覆
Thank you so much Amal for your wonderful feedback. Come see us again soon!Mahalo

2/10 很糟糕

JEAN MARIE

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Vieux délabré Un désenchantement total je n’y retournerai jamais
於 2024 年 4 月住了 2 晚
Guest Service Agent 於 2024年5月6日回覆
Aloha Jean Marie,Thank you for your review and feedback.We apologize that you did not like your stay here at our Hotel.We are currently working on fixing things one problem at a time, but it will get done.Mahalo and we hope you have a good day.

6/10 一般般

Lavia

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
This hotel needs a lot of attention/ renovation. The room was very small and needs a lot of cleaning. The pillow case has stains on it. Serious attention for safety reasons is needed in every parts of this building.
於 2024 年 3 月住了 6 晚
Guest Service Agent 於 2024年5月6日回覆
Aloha Lavia,We thank you for your review and feedback.We apologize for the inconveniences you experienced.Our Hotel is slowly, but surely, working on fixing these problems one by one.Mahalo and have a good day.

6/10 一般般

Lori

Workers were very helpfulù
於 2024 年 4 月住了 1 晚
Guest Service Agent 於 2024年5月4日回覆
Aloha Lori,Thank you for your review and feedback.We are glad you thought our Staff was very helpful.Mahalo and have a good day!

4/10 不太好

Cody，Cave City

不喜歡：整潔度和員工素質
於 2024 年 4 月住了 3 晚
Guest Service Agent 於 2024年5月4日回覆
Aloha Cody,Thank you for your review.We apologize your stay was not up to standard.We hope you have a good day!

4/10 不太好

Melissa

團體旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
Needs updated. Air conditioner above bed barely kept the room cool. The room has been painted a 100 times and spot plastered. Rusted railing. Put a $250 hold on my card. There was nothing in the room worth $250. Shower pressure good. Bed comfortable.
於 2024 年 4 月住了 1 晚
Guest Service Agent 於 2024年5月3日回覆
Aloha Melissa,Thank you for your review and feedback.We are currently working on some of the problems you mentioned. Though, we are glad that you liked the Shower and that the Bed was comfortable.Mahalo and have a good day!

4/10 不太好

James

商務旅客
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
No bag for ice bucket. 30 minutes to check in. The room looked it was a hostel
於 2024 年 4 月住了 1 晚
Guest Service Agent 於 2024年5月2日回覆
Aloha James, Bags are located at the Front Desk. During check in time, we get very busy. You take care and come see us again soon!Mahalo

6/10 一般般

Lynette

團體旅遊
喜歡：整潔度和員工素質
Such an industrial area there is no public transport and no dining options for breakfast Check in was at 3pm so long queue and lovely friendly staff were expected to multi task which made things exceptionally slow when you are tired Staff were amazing serving in shop, checking in and answering telephone enquires, retrieving luggage .. Still happy and friendly so a 5 star for them
於 2024 年 4 月住了 1 晚
Guest Service Agent 於 2024年5月2日回覆
YAY Lynette, Our staff are truly amazing. Take care and see you again!Mahalo

6/10 一般般

shinji

情侶出遊
喜歡：員工素質
不喜歡：設施服務
Shower pleasure is so low
於 2024 年 4 月住了 3 晚
Guest Service Agent 於 2024年5月2日回覆
Aloha Shinji and thank you for bringing this to our attention. We'll see you again, hopefully soon!Mahalo

6/10 一般般

Holly，Palmer

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
I’m super disappointed in this place for the amount I spent. Staff were very nice. I was charged a resort fee for the shuttle and pool but when I asked for pool towels, they told me they didn't provide pool towels and I needed to use my room towels. Well I was only given 2 tiny stained towels and I still needed to shower before going back to the airport. They did give me 2 more towels after telling them it was super inappropriate to pay so much for a resort fee to be treated this way. I still can’t believe I spent $200 for such a worn down hotel, tiny room, tiny bathroom I could barely turn around in.
於 2024 年 4 月住了 1 晚
Guest Service Agent 於 2024年4月30日回覆
Aloha Holly,Thank you for your review and feedback.We apologize if you feel unsatisfied with your stay here.Our Hotel Amenity Fee is listed at 23.59. If you are talking about the Security Deposit of 250, then it has already been released, since there were no damages found in the room, and should be returned back to your Card within 5-7 business days.Please make sure to give us a call if it hasn't returned within 5-7 business days.Have a good day.

8/10 不錯哦

KAORI

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very convenient with free shuttle to and from airport. Clean and very comfy bed and nice hot shower! Was perfect stay for our transit visit in Honolulu!
於 2024 年 4 月住了 1 晚
Guest Service Agent 於 2024年4月28日回覆
Aloha Kaori, Thank you for your review. Take care and come see us again soon!Mahalo

10/10 有夠讚

Utpal

喜歡：整潔度、員工素質和住宿環境和硬體
Good accommodation at reasonable price.
於 2024 年 4 月住了 4 晚
Guest Service Agent 於 2024年4月28日回覆
Aloha Utpal,Thank you for your review and feedback.We hope to see you again soon, Mahalo!

10/10 有夠讚

Danika

喜歡：整潔度、員工素質和住宿環境和硬體
The staff was friendly and helpful.
於 2024 年 4 月住了 1 晚
Guest Service Agent 於 2024年4月27日回覆
Aloha Danika,Thank you for the review and feedback.We are glad our staff was helpful during your stay here.Mahalo and have a good day!

8/10 不錯哦

Sharon

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Appreciated the airport shuttle and the mini store on site.
於 2024 年 4 月住了 1 晚
Guest Service Agent 於 2024年4月27日回覆
Aloha Sharon,Thank you for your review and feedback.We are glad you enjoyed using our Shuttle and Mini-Store.We hope you have a good day and safe travels!

8/10 不錯哦

Sharon

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Loved the airport shuttle and their little store had very good variety and prices.
於 2024 年 4 月住了 1 晚
Guest Service Agent 於 2024年4月26日回覆
Aloha Sharon, We appreciate your feedback. Come see us again soon!Mahalo

10/10 有夠讚

Cheryllynn

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Finding Parking
於 2024 年 4 月住了 1 晚
Guest Service Agent 於 2024年4月26日回覆
Mahalo Cheryllynn! We'll see you again. Take Care!

4/10 不太好

Karla

家庭旅遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Very noisy, air conditioner unit, air traffic. Floors were dirty in room and bathroom.
於 2024 年 4 月住了 1 晚
Guest Service Agent 於 2024年4月26日回覆
Aloha Karla, Thank you for your feedback. We will follow up with this. Mahalo

10/10 有夠讚

Arcy

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything
於 2024 年 4 月住了 1 晚
Guest Service Agent 於 2024年4月24日回覆
Thank you so much for your loyalty. We look forward to many more memories!Aloha and Mahalo, always!

10/10 有夠讚

Mark

喜歡：員工素質
The hotel is right next to the airport. There are very very few restaurants or stores around this location. It was nice to have a shuttle to pick you up from the airport and take you back to the airport.
於 2024 年 4 月住了 1 晚
Guest Service Agent 於 2024年4月23日回覆
Aloha Mark,Thank you for your review and feedback.We are happy to hear that you enjoyed using our Shuttle Service.Mahalo and we hope you have a good day!

10/10 有夠讚

Tony

家庭旅遊
The room we stayed in needed to be renovated.
於 2024 年 4 月住了 1 晚
Guest Service Agent 於 2024年4月23日回覆
Aloha Tony,Thank you for your review and feedback. We are currently tackling this problem a room at a time.Mahalo and have a good day!

8/10 不錯哦

KRISLYNN

商務旅客
喜歡：整潔度、員工素質和設施服務
Cute budget friendly hotel. What they lack of the big resort properties they more than make up for with wonderful family oriented staff and convenient location. Hotel might become too noisy once the rail starts up, so enjoy it now!
於 2024 年 4 月住了 1 晚
Guest Service Agent 於 2024年4月23日回覆
Aloha Krislynn,Thank you for your review and feedback.We are glad you enjoyed your stay, especially the quirky personalities of our Staff.We are also hoping the Rail doesn't affect us as much in the future.Mahalo and have a good day!

10/10 有夠讚

Ginny

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was well taken care of
於 2024 年 4 月住了 2 晚
Guest Service Agent 於 2024年4月23日回覆
Aloha Ginny,Thank you for your review and feedback.We are glad you enjoyed your stay with us.Mahalo and have a good day!

6/10 一般般

Andrew，Arlington

於 2024 年 4 月住了 2 晚
Guest Service Agent 於 2024年5月12日回覆
Mahalo Andrew for your review. 'A Hui Hou'!

10/10 有夠讚

Arcy

喜歡：員工素質和住宿環境和硬體
Everything
於 2024 年 4 月住了 2 晚
Guest Service Agent 於 2024年4月22日回覆
Aloha Arcy,We thank you for your review. We are glad you enjoyed your stay with us!Mahalo and we hope to see you again soon!

8/10 不錯哦

Jeff

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Emphasis on the easy parking; right across from my room! Hotels such as the Waikiki Heritage should take note. Also, from staff was knowledgeable, courteous & friendly ( had a young woman'think her name may've been Ivy). Again thinls tjst apparently from deak women at Waikiki Heritage know nothing about! NOTHING! Ohhh, how i anxiously await the oppoto do thos same survey against the Waikiki Heritage :/
於 2024 年 4 月住了 1 晚
Guest Service Agent 於 2024年4月23日回覆
Aloha Jeff,Thank you for your review and feedback.We are glad you enjoyed your stay with us, the convenient parking lot, and the diverse staff we have employed.Mahalo and have a good day!

8/10 不錯哦

Roland

團體旅遊
Needs some repairs and thorough cleaning.
於 2024 年 4 月住了 1 晚
Guest Service Agent 於 2024年4月21日回覆
Aloha Roland, Take care, thank you for your review. Mahalo

10/10 有夠讚

backson

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Convenient
於 2024 年 4 月住了 1 晚
Guest Service Agent 於 2024年4月21日回覆
Aloha Backson, Yes, we are conveniently located to everything :) See you again, Mahalo!

4/10 不太好

Makoto

情侶出遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
This property is no more than a street-side motel.
於 2024 年 4 月住了 1 晚
Guest Service Agent 於 2024年4月21日回覆
Aloha Makoto, Take care and see you again!Mahalo

8/10 不錯哦

Cen

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
nice place to live, cheap and clean .
於 2024 年 4 月住了 3 晚
Guest Service Agent 於 2024年4月21日回覆
Aloha Cen, We definitely have unbeatable prices. You take care and we look forward to welcoming you back!Mahalo

2/10 很糟糕

Andrew

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Horrible! Will never stay again.
於 2024 年 4 月住了 1 晚
Guest Service Agent 於 2024年4月19日回覆
Aloha Andrew, Our records indicate that you did not check in. You may have mistaken us for another hotel. You take care. Mahalo

10/10 有夠讚

George

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Guest Service Agent 於 2024年4月19日回覆
Aloha George, Much Mahalo for your awesome 5-Star review. You take care and see you again soon!Mahalo

4/10 不太好

Fahd

情侶出遊
喜歡：員工素質
不喜歡：住宿環境和硬體
The property charges extra fees upon check in that are not included in Expedia price. They call it a “facilities charge” or something along that line. They also up charged me at the shop that’s connected to the desk and charge a 250$ hold on your card as a deposit. Overall it’s a place where I felt they were trying to scam me out of random dollars, it felt shady and not upfront. The property condition is rusty and sticky, even in the rooms. The AC doesn’t work well and there are very limited outlets to charge up. The best part was the shuttle to and from The airport, this place is fine if you have a layover but the shadiness made me feel it would be better to avoid.
於 2024 年 4 月住了 1 晚
Guest Service Agent 於 2024年4月19日回覆
Aloha Fahd, Our amenity fee is mentioned on the Expedia website. Also on the Expedia site, information of how much we authorize for security deposit. Please let us know if there is anything else we can clarify for you. You take care and hope to welcome you back!Mahalo