Dear CHIA CHUNThank you for sharing this feedback. We will continue to look for ways to resolve this issue. Meanwhile, we hope that despite the challenge of the room's soundproofing, you had an excellent stay with us and have had the opportunity to explore Saigon. Thank you for choosing us over the numerous options in the city. We appreciate it very much.Xin Cam On!ALBERT LAFUENTEGeneral Manager

Dear Mei HanWe are delighted to read your review - the whole team is appreciative of the gesture! Thank you for sharing your experience with us, and on this platform. We are truly thankful to you. We look forward to welcoming you back on your next visit to Saigon! Have a safe journey ahead!ALBERT LAFUENTEGeneral Manager

Dear Chung HangIt seems that we missed the opportunity to provide you with an excellent stay recently. I checked with the Team and was told that potentially, the rating was influenced by the defective shower in your room. On behalf of the team, I would like to apologize to you as it certainly impacted your overall experience. I have asked our Maintenance Team to check all bathroom fixtures to ensure that this will not happen again. On another note, I would like to request you to share with us additional feedback during your stay as I feel that there were other areas in which we might have been remiss. We hope that this will not deter you from considering us on your next visit to Ho Chi Minh City.ALBERT LAFUENTEGeneral Manager

Dear I AnThank you for giving a shout-out to our colleagues at Reception and for mentioning our central location and the convenience it gives to our guests who stay with us. we hope to welcome you back!

謝謝您的好評。 我們期待著您再次光臨Sedona Suites Ho Chi Minh City。

感謝您給我們寶貴的意見。 得知您在辨理入住手續時的不便，我們深表歉意。 我們確保您下次能獲得正確的房型。 我們已將您的意見轉達給我們的團隊以求改進。 再次感謝您一直以來的支持，我們期待著在Sedona Suites Ho Chi Minh City再次歡迎您。

Thank for your review. We look forward to welcoming you next time at Sedona Suites Ho Chi Minh City. Regards, Nguyen Thanh Thao Revenue Manager

Thank you for the feedback. We look forward to welcoming you next time at Sedona Suites Ho Chi Minh City. Regards, Nguyen Thanh Thao Revenue Manager

Dear AnonymousThank you on behalf of the whole team for the perfect score and for mentioning convenience due to our central location. We look forward to have you again soon!

Dear Valued Customer, We really appreciate that you took the time to share details about your experience at Sedona Suites. We do hope that you enjoyed our services and facilities. Hope to see you soon at Sedona Suites Ho Chi Minh City! On behalf of Sedona Suites Ho Chi Minh City Management Team

Dear LIANG YA CHIENThank you for the great review and excellent score. Thank you as well for mentioning our friendly colleagues at Concierge, feedback like this will always make us all proud in what we do. Looking forward to welcoming you back!

Thank you Roger for the generous rating. I know this review has been posted for a while, but should you want to reach out and share with us additional feedback, please feel free to do so via Expedia. Have a great day ahead!

Thanks, Wing Yu for the perfect rating! Have a great day!

Thank you for the generous rating! The team and I hope to welcome you back to Sedona Suites soon!

Thanks, Juiling for the excellent rating! Have a great day ahead!

Dear Anonymous,Thank you for sharing this feedback on behalf of your client. We have since made a lot of improvements to our breakfast set up and whilst I know the client stayed several years ago, we would still like to invite him/her or yourself to visit us once again. At times when there are big events nearby, we always are worried about the convenience of our guests as they could be deprived of a good sleep, anyhow, this does not happen all the time and the majority of our guests have always been commending that since the hotel rooms are located up from the 30th to the 42nd floors, it has been generally quiet and relaxing.Thank you once again, and we look forward to welcoming you back.AlbertALBERT LAFUENTEGeneral Manager

Dear Valued Guest, Thank you for taking the time to give us an excellent rating on Hotels.com. We do hope that you enjoyed our services and facilities. Hope to see you soon at Sedona Suites Ho Chi Minh City! On behalf of Sedona Suites Ho Chi Minh City Management Team, Doan Bao Ngoc (Ms.) - E-commerce Manager

Dear Valued Guest, thank you for sharing your experience with us. We hope we will have the opportunity to see you pool-side again when you’re next in Saigon.

Dear Valued Guest, Thank you for taking the time to give us an excellent rating on Hotels.com. We do hope that you enjoyed our services and facilities. Hope to see you soon at Sedona Suites Ho Chi Minh City! On behalf of Sedona Suites Ho Chi Minh City Management Team, Doan Bao Ngoc (Ms.) - E-commerce Manager

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!

感谢您的好评，并希望很快再见到您！

Thanks and Best Regards - Sedona Suites Ho Chi Minh City

Dear ElaineGrateful for the excellent rating and for taking the time to leave us with such favorable feedback! We are honored that you have chosen us over numerous options in the city.We hope to be given another opportunity to welcome you again on your next visit to our beautiful city, Saigon!Xin Cam On!ALBERT LAFUENTEGeneral Manager

Dear YutakaThank you for staying at Sedona Suites most recently! We are pleased that you had a great stay overall as reflected in the rating you accorded us. Here is hoping for another opportunity to welcome you again on your next visit to Ho Chi Minh City!Xin Cam On!ALBERT LAFUENTEGeneral Manager

Dear RaminThe team and I are delighted to see that you had an excellent stay recently. We appreciate your taking the time to leave us a perfect rating.We hope you had a safe and pleasant onward journey, and we look forward to having you again should future travels bring you back to our beautiful city!Xin Cam On!ALBERT LAFUENTEGeneral Manager

Dear Nana, Just a short note to share with you our delight to receive an excellent rating from you! Thank you for taking the time to leave us with this feedback! We look forward to having you again, soon! Xin Cam On!ALBERT LAFUENTEGeneral Manager

Dear HuetrinhThank you for such beautiful feedback! Everyone on the team is pleased to know that you had a great time at Sedona Suites most recently. All our colleagues are trying their best to provide our guests with an excellent experience and I am happy to see that we have succeeded in this instance.We look forward to having you again on your next visit to Ho Chi Minh City and we hope to continue to be a part of your journey. Xin Cam On!ALBERT LAFUENTEGeneral Manager

Thanks, Helen, for the perfect rating. Delighted to see that you had an enjoyable stay most recently. The team and I look forward to having you again on your next visit to Ho Chi Minh City!Xin Cam On!ALBERT LAFUENTEGeneral Manager

Thanks, Hsien en for the perfect rating! Delighted to know that you had a great stay most recently!We look forward to having you again, soon!ALBERT LAFUENTEGeneral Manager

Dear GiauThank you for the generous rating and review! We are delighted to know that you had a great stay with us most recently. Thank you as well for highlighting the level of cleanliness of the hotel and the excellent service you received from the team!We look forward to having you again! Xin Cam On!ALBERT LAFUENTEGeneral Manager

Dear TohruThank you for the perfect rating and the generous review. Thank you, too, for highlighting the hotel's stunning views, and the facilities (laundry machine amongst others), and the very spacious room which allowed you to have a relaxing stay! Look forward to having you again soon! Xin Cam On!ALBERT LAFUENTEGeneral Manager

Thank you, TSOTOMU san for giving us a perfect rating! Happy to see that you had a great time due partly to the excellent location which was very convenient for shopping and to Takashimaya, and more importantly due to the very friendly and helpful staff. We hope to see you again on your next visit to Ho Chi Minh City! Xin Cam On!ALBERT LAFUENTEGeneral Manager

Dear Jason, the team and I appreciate your leaving us with a perfect rating and review! Delighted that you had a great stay at Sedona Suites and in Saigon!We wish you a pleasant and comfortable onward journey and we hope to welcome you back on your next visit to our beautiful city! Xin Cam On!ALBERT LAFUENTEGeneral Manager

Thanks, Huonc, for this generous rating! We appreciate it very much! We hope to welcome you back on your next visit to our lovely city!Xin Cam On!ALBERT LAFUENTEGeneral Manager

Thanks, Jimmy for the perfect rating! Delighted to know you had an excellent stay most recently.We hope to welcome you back on your next visit to our beautiful city, Saigon!Xin Cam On!ALBERT LAFUENTEGeneral Manager

Dear Siu Wan,Delighted to see that you had an excellent stay most recently, thank you for the perfect rating and generous feedback on the hotel, the stunning views, and most importantly, our staff whom you mentioned to be very helpful. We appreciate your taking the time to share this with us and we hope to have another opportunity to welcome you back! Xin Cam On!ALBERT LAFUENTEGeneral Manager

Thanks, Trung, for leaving us with a perfect rating and a very generous review! We are pleased to know that you found the hotel beautiful with a great arrival experience and service levels. Congratulations on your 30th anniversary, what a milestone! We are glad we played a small part in your celebration! We look forward to having you again, soon!ALBERT LAFUENTEGeneral Manager

Dear Sau Wan Jerrie, the whole team sends you a huge thank you for the perfect score and generous review! We are delighted to know that you had a memorable stay most recently.Thank you, too, for highlighting the stunning views from our public areas and the rooms, and the excellent security the hotel has. The safety of our guests and colleagues cannot be compromised and we are glad that you notice the effort we have invested in this area.We look forward to welcoming you back one of these days! Xin Cam On!ALBERT LAFUENTEGeneral Manager

Dear GuestJust a short note to thank you for giving us a perfect score! Very much appreciated! We are delighted to know that you had an enjoyable stay. Whilst we cannot glean who you are, we wish you a safe onward journey and we look forward to welcoming you back soon!Xin Cam On!ALBERT LAFUENTEGeneral Manager

Dear BRIAN BOOK TAKThank you for staying with us most recently, delighted that you have chosen Sedona Suites over hundreds of other options in the city.Pleased to know that you had an excellent stay overall - thanks to the property's central location and the ideal 3-BR accommodation you deemed to be perfect for your needs during this visit. Great to know that the team took good care of you and I appreciate your highlighting this in this review.Thank you once again and we look forward to welcoming you back on your next visit to Ho Chi Minh City!ALBERT LAFUENTEGeneral Manager

Dear DhirajThanks for this excellent rating and review! Delighted to see that you benefited from our central location, spacious rooms, stunning views, and decent breakfast service.Feedback like yours fuels our day-to-day energy requirement and we couldn't thank you enough for taking the time to share this with us!Very much appreciated!Chuc Mung Nam Moi! Happy Lunar New Year!ALBERT LAFUENTEGeneral Manager

Dear MYUNG CHULThank you for sharing your feedback which I assume to be a negative mark on our side. I checked our files for any challenges or reports during your stay but couldn't find one. Admittedly, we have missed several marks to earn such a low rating from you, hence, I appreciate it if you could give me context on why and in which area we failed. Would you mind letting me know what influenced this rating?Thank you and look forward to hearing from you in this regard.ALBERT LAFUENTEGeneral Manager

Dear KendrickThank you for staying with us most recently and thank you, too, for the positive feedback on our central location.I am aware that you had several challenges in your room during your stay, my apologies on behalf of the team. I would have felt the same had it happened to me. You were here on a holiday and moving rooms - twice - was a low point and we are sorry.We hope that you will allow us another opportunity to welcome you back should future travels include a trip to beautiful Saigon!Chuc Mung Nam Moi! Happy Tet!ALBERT LAFUENTEGeneral Manager

Dear ThanhThe team and I are delighted to know that you had an excellent stay most recently. Thank you for choosing to stay with us and for the very generous rating and review!All the very best in the coming year, Chuc Mung Nam Moi!ALBERT LAFUENTEGeneral Manager

Dear KellyJust a short note to thank you for this excellent rating! We appreciate your choice of staying with us despite the numerous options in the city!Here is wishing you and your family, CHUC MUNG NAM MOI! Happy Lunar New Year!ALBERT LAFUENTEGeneral Manager

Dear jennyThank you for such a fantastic rating and review! The team and I couldn't be happier reading through all the superlatives you heaped on the property.Delighted to know that the whole family had a great time at Sedona Suites most recently and that the location and the room contributed to the success of this visit to our lovely and frenetic city, Saigon!We look forward to welcoming you back on your next visit! Xin Cam On!ALBERT LAFUENTEGeneral Manager

Dear Takumi sanJust a short note to thank you for staying with us and for leaving us a generous rating! Very much appreciated!We send you all the very best in the coming year - Cguc Mung Nam Moi! Happy Tet! Happy Lunar New Year!ALBERT LAFUENTEGeneral Manager

Thanks, Anne, for this perfect rating. We appreciate your effort of sharing this feedback on this platform! We look forward to having you again, soon!Xin Cam On!ALBERT LAFUENTEGeneral Manager

Dear JAEMINThank you for choosing to stay with us despite the numerous options in the city. Thank you for making the effort to share this review and feedback with us. If there was anything that we could have improved during your stay, please share them with us as well. We look forward to having the opportunity to welcome you back to Sedona Suites and to Saigon!.Xin Cam On!ALBERT LAFUENTEGeneral Manager

Dear Thanh,Thank you for always staying with us, we appreciate your continuous support. It feels great to receive feedback such as yours and we hope to welcome you back on your next visit to our beautiful city, Saigon!Xin Cam On!ALBERT LAFUENTEGeneral Manager