I had booked the room for 2 night stay as the recommendation from my great distributor (customer) in Vietnam via hotels.com, and he strongly suggested us to try the spa on roof floor
We chose the 60min spa cost VND890,000/person, but when finished, the front reception of spa centre requested me to pay the tips
Due to it is my first time to been Ho Chi Minh city, I have no idea for the tips culture, I thought it was normal that the reception asked for tips although I felt not that comfortable to pay
I asked her how much I should pay, she said VND100,000/person, thus, we paid VND200,000 in total
After that, I have a call with my customer, and I double check with him is it the culture that we would been forced to give the tips for spa
The only thing the reception and the spa manager can guarantee is the free spa service, but I would never go to the spa anymore due to this bad experience, Mr. Lu Cam Van said the reception of the spa would be fired? The reception insisted there was a misunderstanding, I 100% confirm that she forced me to pay tips not because of the misunderstanding or poor language