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OYO 奧勒岡赫米斯頓市中心飯店的評分

2 out of 5
OYO 奧勒岡赫米斯頓市中心飯店
655 N 1st Street, Hermiston, OR

評論

6.2
10 分，有夠讚；217 則評論中有 52 則" "
8 分，不錯哦；217 則評論中有 41 則" "
6 分，一般般；217 則評論中有 42 則" "
4 分，不太好；217 則評論中有 39 則" "
2 分，很糟糕；217 則評論中有 43 則" "

6.6/10

整潔度

7.4/10

員工素質

5.4/10

設施服務

5.8/10

住宿環境和硬體

6.4/10

環保程度

評論

10/10 有夠讚

Tak Keung Cliff

團體旅遊
喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚

4/10 不太好

Amy

情侶出遊, 商務旅客
不喜歡：設施服務和住宿環境和硬體
Property advertised "breakfast included" on the website, arrived to find it did not and has not for some time. Property ran out of clean bath towels second day into the stay. One room had broken laminate flooring, the other room had a hole in the bathroom door. Homeless persons, though harmless, roved the area out back that made it less comfortable and hard to sleep when they start having conversations with themselves at 3am. This hotel is not recommended.
於 2024 年 4 月住了 6 晚

4/10 不太好

Jeffrey

喜歡：員工素質
不喜歡：住宿環境和硬體
No amenities, ..no clock, no coffee pot, and no hot water. no maintenance staff but someone did come take a look. tub faucet handle not situated properly. But i guess you get what you pay for.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Deanne

家庭旅遊
喜歡：設施服務
Clean quiet close to other amenities requested ground floor and got it I would stay there again
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Ignacio

於 2024 年 4 月住了 1 晚

2/10 很糟糕

Diana

不喜歡：整潔度、員工素質和住宿環境和硬體
Hotel had curtains hanging off the windows. Dirty mattress in the court yard Man in hallway looked like he was doing drugs. I would never stay there or recommend anyone stay there. I could not even walk into the lobby. I didn’t not feel safe there. The pictures online did not even look like the same property. I reached out to Expedia for a refund but questionable at this time if I will get a refund. THIS PLACE SHOULD BE SHUT DOWN!!
於 2024 年 4 月住了 1 晚
Lisa 於 2024年5月2日回覆
Hi, Diana! We regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Lisa

8/10 不錯哦

Jeri，Vancouver

喜歡：整潔度和員工素質
Affordable, great stopover while passing through the area. Single older female felt safe.
於 2024 年 2 月住了 1 晚
Lisa 於 2024年5月2日回覆
Heartfelt thanks for saying that, Jeri! This adds more responsibilities to our shoulder to ensure that your journey in the future is nothing more than fantastic. Regards, Lisa

4/10 不太好

Veronica

情侶出遊, 商務旅客
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Property was very run down. We checked in at 4pm and rheir was like 5 trash bags sitting right by the door entrance to the hotel room. Hallways stink like cat piss or ammonia. Room didnt smelll any better. Definitely wont EVER stay or recommend again.
於 2024 年 2 月住了 1 晚
Lisa 於 2024年5月2日回覆
Sincere apologies, Veronica! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Lisa

2/10 很糟糕

Emelia

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
I found cockroach in the bathroom. I did inform the front desk.
於 2024 年 2 月住了 2 晚

8/10 不錯哦

David

情侶出遊
不喜歡：設施服務
renovation is in progress while you stay there. road noise was bad. no coffee maker, although coffee shops close
於 2024 年 2 月住了 2 晚

4/10 不太好

David

商務旅客
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Pictures are deceiving really outdated beds could be softer instead of filling like your sleeping on concrete.
於 2024 年 1 月住了 1 晚

2/10 很糟糕

Cherie

喜歡：員工素質
不喜歡：設施服務
The staff was nice for check-in, but they did not mention the water was going to be turned off in yhe morning. I soaped my body and the wTer went off at 8:50am.
於 2024 年 1 月住了 1 晚

6/10 一般般

Juan

於 2024 年 1 月住了 1 晚

10/10 有夠讚

Nathan

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Not a bad hotel
Customer service was top notch. A comfortable night stay. A tad bit to noisy for my liking.
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Jeff

喜歡：整潔度、員工素質和住宿環境和硬體
Clean fresh room. Comfortable chair and bed.
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Wendall

商務旅客
喜歡：整潔度和員工素質
於 2023 年 11 月住了 18 晚
Noah 於 2024年1月22日回覆
Thank you for the wonderful comment, Wendall! Delighted to know you liked our services. Hope to welcome you again soon. Regards, Noah

2/10 很糟糕

Jeremie

商務旅客
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Scratches on inside of bathroom door, cockroaches in hallways, smells of smoke, paint peeling off of the walls in room. Do not stay here if you want a decent experience. Go ahead and stay here if you want to see what violent drug addiction feels like.
於 2023 年 12 月住了 4 晚
Barbara 於 2024年1月22日回覆
Hi, Jeremie! We are sorry for the inconvenience you had. Rest be assured, we have escalated this matter to the management for overall improvement. We would like to thank you for sharing this experience with us, it helps us for continuous improvements. Regards, Barbara

2/10 很糟糕

Rachael

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We found cockroaches within 5 minutes of entering our room. There were stains all over the wall next to the bed, and the walls were also unfinished with shotty spackle work in most places. The sheets were also stained, and the microwave was unusable, dirty and damaged. In the restroom the shower was dirty and the toilet seat appeared to have the finish coming off? There was no way we could sleep in the room. We went to the front desk not even 10 minutes after checking in and they refused to give us a refund. The “best they could do” is we give us back the deposit they made us pay to even check in. The whole thing was completely ridiculous and they did not seem to care about any of the issues with the room. They seem to make their money on “non refundable” rooms in hopes people keep booking and spending no money on upkeep or maintenance. I highly recommend Expedia remove OYO from their listings.
Barbara 於 2024年1月22日回覆
Hi, Rachael! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara

10/10 有夠讚

Karol

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 1 晚

8/10 不錯哦

Richard

喜歡：整潔度、員工素質和客房舒適度
Good coffee across the street
The service is great. Everybody who works there we’re very nice he took good care of us. I would stay there again and the Dutch brothers is right across the street best coffee in town.
於 2023 年 10 月住了 2 晚
Maria 於 2023年12月5日回覆
Thanks for your kind and lovely words, Richard! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Maria

2/10 很糟糕

Hailey

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This place has cockroaches like hell. I had to leave my hotel room at 1 in the morning because me and my fiancé discovered bugs. They refuse to give me a refund, even after showing them proof of the bugs. It’s a very sketchy and untrustworthy company. I would never stay here again even if was the only option.
於 2023 年 10 月住了 1 晚

6/10 一般般

Sean

情侶出遊, 寵物同遊
喜歡：員工素質
The staff were friendly and helpful. The room had been updated in some areas. It had USB charging ports on the lamps. The bathroom sink was new. Ok for an inexpensive one nighter. Cons- very noisy with people coming in and out all hours. Floor looked clean, but really wasn't my socks were dirty from walking around it just for a little while. Beds were lower quality so not much of a pillow top and could feel the springs underneath.
於 2023 年 10 月住了 1 晚
Ava 於 2023年10月17日回覆
Hi, Sean! Thank you so much for the positive rating and for taking out your valuable time to share the experience with us. We thank you for allowing us to make the services even better by sharing your feedback. Regards, Ava

10/10 有夠讚

Connie

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staff and clean
於 2023 年 9 月住了 4 晚
Ava 於 2023年10月17日回覆
Hi, Connie! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Ava

10/10 有夠讚

Felipe

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice and clean rooms
於 2023 年 9 月住了 2 晚
Ava 於 2023年10月17日回覆
Hi, Felipe! We are grateful that you took time out to rate us highly. We feel blessed to have your love and support. Regards, Ava

10/10 有夠讚

Andy

喜歡：整潔度和員工素質
於 2023 年 9 月住了 1 晚
Ava 於 2023年10月17日回覆
Hi, Andy! We are pleased to know you had an awesome stay with us. Your precious words of appreciation meant a lot to us, hope to serve even better soon. Regards, Ava

4/10 不太好

Kylee，Grandview

不喜歡：整潔度和住宿環境和硬體
於 2023 年 9 月住了 2 晚
Ava 於 2023年10月17日回覆
Hi, Kylee! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Ava

4/10 不太好

Carmen

不喜歡：整潔度和住宿環境和硬體
於 2023 年 9 月住了 2 晚
Ava 於 2023年10月17日回覆
Hi, Carmen! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Ava

4/10 不太好

真實旅客

團體旅遊
不喜歡：整潔度和住宿環境和硬體
The office was okay except for the big window that faces the street. It was very dirty and had dead flies in the sill. The carpet in the hall ways was dirty and stained. The room appeared clean but when I needed to wipe something up on the floor that I spilled, the white wash cloth I used was black. The bathtub had a strip of material that had been glued on, but the glue did'nt hold and had pulled away. There was a piece of duct tape holding on or covering some base board in the bathroom. The stopper for the tub was not put together and I had to screw it together. The sheets looked pretty clean but were stained. There was a pool that has been filled in and is a very dirty area. There were random chairs around and it looked like there may have been dog feces in the area where the pool was filled in. They did have excellent coffee and creamer in the office. It was very quiet and they had good blackout curtains. There are some nice roses blooming in the parking area, they do need a good pruning however. There is no elevator that we could find. Glad that they have security doors into the hotel. Most likely would not stay here again.
於 2023 年 9 月住了 3 晚
Ava 於 2023年10月17日回覆
Hi, Guest! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Ava

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Night-night
Slept great! Great food near by.
於 2023 年 9 月住了 2 晚
Ava 於 2023年10月17日回覆
Thanks for the positive rating, Guest! Hope to welcome you again soon. Regards, Ava

2/10 很糟糕

Jennifer

於 2023 年 9 月住了 1 晚
Ammy 於 2024年1月22日回覆
Hi, Jennifer! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 很糟糕

Jessie

於 2023 年 9 月住了 1 晚
Ava 於 2023年10月17日回覆
Hi, Jessie! We regret the inconvenience may have caused to you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Ava

4/10 不太好

John

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Toilet was filthy and floor was as well.
於 2023 年 9 月住了 3 晚
Ava 於 2023年10月17日回覆
Hi, John! We are sorry to see that our guest is not completely satisfied. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Ava

4/10 不太好

Karen

情侶出遊, 家庭旅遊
不喜歡：整潔度和設施服務
The rooms lack proper ventilation, no fresh air or any way to get them
於 2023 年 9 月住了 7 晚

8/10 不錯哦

Janet

喜歡：員工素質、住宿環境和硬體和客房舒適度
The room was great!
於 2023 年 9 月住了 2 晚

8/10 不錯哦

Beverly

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚
Noah 於 2023年9月13日回覆
Glad to see that you have rated us positively, Beverly! Do give us more chances to delight you in the future. Regards, Noah

8/10 不錯哦

Bryan

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Just what I needed. A place to shower and sleep.
於 2023 年 9 月住了 2 晚
Ava 於 2023年9月12日回覆
Thank you so much for the wonderful rating, Bryan! Hope to serve you soon with an even more happening stay. Regards, Ava

2/10 很糟糕

jens s

喜歡：員工素質
不喜歡：整潔度和設施服務
First offI reserved this room as nonrefundable. The minute the reservation was confirmed I got an e-mail saying there was a deposit but not how much. Upon checking in I was told the deposit was 100$ and was I sure I wanted to pay it ? NON- refundable ! well I think so. It is now 6;30 am and I was just introduced to the local cockroach. I'm sure he or she has buddies. There's trash laying on the grass outside my window . The list of rules and regulations , particularly the possible fees for doing this or not doing that on the desk in the room is endless. I'll be checking out of here early this am ; just to make sure I'm not charged a late fee for checking out. All in all not a very pleasant experience. I will NEVER BE BACK. Looking at the ownership I guess I should not be surprised. I'll stick to US owned Co's and avoid whereever it says owned by OYO. I suggest you do the same. The only bright light was the politeness of the Mexican desk clerk/lady
於 2023 年 9 月住了 1 晚
Joey 於 2023年9月13日回覆
Hi, Jens! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Joey

2/10 很糟糕

Christopher

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Never again.
They require a deposit when you show up. They don’t tell you about it. We drove 13 hrs to stay here and now can’t Horrible chain.
於 2023 年 8 月住了 1 晚
Ava 於 2023年9月12日回覆
Hi, Christopher! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Ava

6/10 一般般

Thomas

團體旅遊
不喜歡：設施服務
Ok
於 2023 年 8 月住了 1 晚
Tim 於 2023年9月13日回覆
We appreciate your positive rating, Thomas! We take pride in providing our guests with a great experience. Regards, Tim

6/10 一般般

真實旅客

不喜歡：整潔度
於 2023 年 8 月住了 1 晚
Ava 於 2023年9月12日回覆
Hi, Guest! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ava

2/10 很糟糕

Harvey

於 2023 年 8 月住了 1 晚
Ammy 於 2024年1月22日回覆
Hi, Harvey! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

10/10 有夠讚

Kimberly

情侶出遊, 寵物同遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We really liked the laminate floors. It seems cleaner. The towels were not the best towels- not real soft and one of the hand towels was stained. But this was a cheaper hotel & it was clean.
於 2023 年 8 月住了 1 晚
Tim 於 2023年9月13日回覆
Hi, Kimberly! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

6/10 一般般

Kelly

不喜歡：住宿環境和硬體
Hot was cold. Cold was hot for the shower. Shower head needs a good cleaning.
於 2023 年 8 月住了 1 晚
Ava 於 2023年9月12日回覆
We are extremely sorry to know this, Kelly! Thanks for notifying this concern to us. We will surely escalate this to the reliant team to take corrective action and to make sure it is not repeated in the future. Regards, Ava

8/10 不錯哦

Dale

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Stayed for 4 nights and even though it's an older hotel, it was clean and the people were amazing.
於 2023 年 8 月住了 5 晚
Tim 於 2023年9月13日回覆
Thank you for rating us highly, Dale! Pleased to see that the services we offer meet your needs, we are going to try to keep it up. Regards, Tim

6/10 一般般

Shawna

喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
All was fine until they made a big deal about checking out early even though i was still going to pay for that night. Also made me pay a cash deposit to pay cash and then didn't let me pay cash when checking out.
於 2023 年 7 月住了 2 晚
Ava 於 2023年9月12日回覆
Hi, Shawna! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ava

6/10 一般般

Michele

不喜歡：員工素質
於 2023 年 7 月住了 1 晚
Tim 於 2023年9月13日回覆
Hi, Michele! Thanks a lot for giving us the perfect rating. Next time we are going to carry out our best efforts to pull this off to a whole new level. Regards, Tim

2/10 很糟糕

Timothy

於 2023 年 7 月住了 1 晚
Ava 於 2023年9月12日回覆
We are extremely sorry to know this, Timothy! Thanks for notifying this concern to us. We will surely escalate this to the reliant team to take corrective action and to make sure it is not repeated in the future. Regards, Ava

2/10 很糟糕

Top Hat

商務旅客
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Don’t stay here!
We had to move rooms right after we arrived because the tv wasn’t working(no big deal but we appreciated being able to watch) and the second room had stained dirt towels, no shower curtain, the smoke detector had been bagged (I’m guessing the last guest smoked), the smell was incense covering cigarette smoke, and the walls in the bathroom were absolutely gross. For $100 stay I expected better quality. Super let down and will never stay again.
於 2023 年 7 月住了 1 晚
Eva 於 2023年7月25日回覆
Hi, Guest! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Eva

2/10 很糟糕

mary anne

喜歡：員工素質
不喜歡：住宿環境和硬體
Not for disabled. Smells of smoke.
於 2023 年 7 月住了 1 晚
Maria 於 2023年7月29日回覆
We are sorry to hear about your experience, Mary Anne! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Maria

2/10 很糟糕

Luis

家庭旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
Place was dirty noisy hair on the beds the sheets where dirty never got change lot of cockroaches everywhere big one No locks on the windows really dirty place most terrible place a seen will not go back ever
於 2023 年 7 月住了 2 晚
Eva 於 2023年7月20日回覆
Sincere Apologies, Luis! We are disappointed to see that our guest is dissatisfied with our services. However, we would love to understand the reason behind the problem you have faced to enhance your experience with us. Hope to hear from you soon :) Regards, Eva