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赫爾辛基市中心假日飯店 - IHG 旗下飯店的評分

4 out of 5
赫爾辛基市中心假日飯店 - IHG 旗下飯店
Elielinaukio 5, Helsinki

評論

8.8

有夠讚

10 分，有夠讚；1004 則評論中有 518 則" "
8 分，不錯哦；1004 則評論中有 392 則" "
6 分，一般般；1004 則評論中有 65 則" "
4 分，不太好；1004 則評論中有 17 則" "
2 分，很糟糕；1004 則評論中有 12 則" "

8.8/10

整潔度

9.0/10

員工素質

8.6/10

設施服務

8.8/10

住宿環境和硬體

8.8/10

環保程度

評論

4/10 不太好

真實旅客

喜歡：員工素質
不喜歡：整潔度
Disappointed
I always stay in this hotel whenever I visit Finland, about thrice a year. This hotel is always fine but I’m so disappointed this time. The blanket is covered with dried tissue paper, the table is broken… I wanna use the phone to ask for room service but it wasn’t working. I prolonged my stay but they didn’t clean the room for me…
於 2023 年 12 月住了 2 晚
Mari 於 2024年1月3日回覆
Dear guest,Thank you for taking the time to write the review! I'm sorry to hear that your visit wasn't successful. Thank you for letting us know, we'll look into these matters right away.I hope you'll give us another chance in the future.Sincerely,Mari SalonenGeneral Manager

10/10 有夠讚

LEUNG KIN

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great for visiting Helsinki and spots around
The service is good. Rooms are clean and tidy. Very convenient. drink from bar is good but no.safety box in the room.
於 2023 年 11 月住了 7 晚
Mari 於 2023年11月21日回覆
Dear LEUNG KIN,Thank you for writing the review! We're happy to hear, that you liked our location, rooms and service.Thank you for choosing Holiday Inn and welcome back again!Sincerely,Mari SalonenGeneral Manager

10/10 有夠讚

Wai Lam Renee

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Location is great!few mins walk to train station and 5mins walk to shopping centre
於 2023 年 11 月住了 1 晚
Mari 於 2023年11月17日回覆
Dear Wai Lam Renee,Thank you for choosing Holiday Inn and for writing the review!We're very happy to hear, that you liked our location in the city center of Helsinki.Welcome back again!Sincerely,Mari SalonenGeneral Manager

10/10 有夠讚

Chi Yin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 2 晚
Mari 於 2023年8月22日回覆
Dear Chi Yin,Thank your visit and for rating your stay with full points! Welcome back again!Sincerely, Mari Salonen General Manager

10/10 有夠讚

hsiufeng

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 2 晚
Mari 於 2023年8月22日回覆
Dear hsiufeng,Thank you for your visit and for the review rating!Sincerely, Mari Salonen General Manager

2/10 很糟糕

Rose

於 2023 年 7 月住了 1 晚
NK 於 2023年9月10日回覆
Dear RoseThank you for your review and for choosing our hotel. Your feedback is very important to us. We are very sorry to hear your stay with us did not meet your expectations. We hope to have a chance to have you again as our guest in the future to make sure your negative experience was an exception.Wishing you a lovely day!Kind RegardsNiko KanervaFront Office Manager

2/10 很糟糕

Steven

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Not clean , need to improve
於 2023 年 7 月住了 2 晚
NK 於 2023年7月25日回覆
Dear StevenThank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn HELSINKI CITY CENTRE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments and wishing you a lovely day!Best RegardsNiko KanervaFront Office Manager

10/10 有夠讚

Margaret Cheuk Yin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
交通很方便
於 2023 年 4 月住了 2 晚
Mari 於 2023年5月2日回覆
Dear Margaret Cheuk,Thank you for the review! Great to hear, that your visit went well. Welcome back again!Sincerely, Mari Salonen General Manager

8/10 不錯哦

Mei-Ching

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 1 月住了 4 晚

10/10 有夠讚

Sze Long

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel is just next to the station! Very convenient!
於 2023 年 4 月住了 3 晚
NK 於 2023年4月13日回覆
Dear Sze LongThank you for your review and for choosing our hotel for your visit of Helsinki. We appreciate your feedback very much. We are very happy to hear you had a good stay with us! We hope to see yo again as our guest in the future!Kind RegardsNiko KanervaDuty Manager

10/10 有夠讚

Po Yi

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The room is big enough for 2-3 days but it wasn’t as clean as my last visit
於 2023 年 2 月住了 2 晚
NK 於 2023年3月6日回覆
Dear Po YiThank you for your review and for choosing our hotel. Your feedback is very important to us. We are very happy to hear you had a good stay with us and we hope to see you again as our guest in the future!Kind RegardsNiko KanervaDuty Manager

10/10 有夠讚

Ming Hong Michael

於 2023 年 1 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
地點方便
非常方便,旁邊就是赫爾辛基火車站,附近食肆,商場臨立,適合我哋D懶人
於 2020 年 2 月住了 1 晚
Kati 於 2020年2月19日回覆
Dear Guest, Thank you for the kind review. Great that you liked our central location! We wish to see you again at our Holiday Inn Helsinki City Centre hotel! Sincerely, Kati Salminen, Front Office Manager

10/10 有夠讚

Kam Tong

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Location of hotel
Good location and close to railway station and shopping mall
於 2020 年 1 月住了 3 晚
Kati 於 2020年2月23日回覆
Dear Kam Tong, Thank you for this wonderful review. We are happy to know our location suited your travels and made your stay as our guest better. Welcome back again another time! Sincerely, Kati Salminen Front Office Manager

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 12 月住了 3 晚
Kati 於 2020年2月23日回覆
Dear Guest, Thank you for this 10 points review. We are happy to know your stay was good. We wish to welcome you soon again to Holiday Inn Helsinki City Centre! Sincerely, Kati Salminen Front Office Manager

8/10 不錯哦

Sai On

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
方便的酒店
地點方便，巴士直達機場，大街有電車，到其他景點都是可徒步的距離。除夕夜更能在房內看圖書館方面放的煙花
於 2019 年 12 月住了 3 晚

8/10 不錯哦

SIN FUNG

家庭旅遊
喜歡：員工素質、住宿環境和硬體和客房舒適度
於 2019 年 12 月住了 1 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Location and Service are excellent !!
The front deck staff is good! The location is next to the Central train station. Easy to take the train from airport or VR to other city. Convenient !!
於 2019 年 12 月住了 1 晚
Kati 於 2020年1月3日回覆
Dear Guest, Thank you for this wonderful review. It warms our hearts to know you enjoyed being our guest! We sincerely hope that you can come back and stay with us again in the future! Best regards, Kati Salminen Front Office Manager

10/10 有夠讚

chihping

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
性价比超高
，性价比很高的酒店，并且，我们早上9点半火车一到，竟然拿到房，三间房哦，前台真的很佛心，位置也超好，就在中央车站边上，离很多景点都是步行可及，机场大巴就在门口30米处，酒店还有免费桑拿，房价还包早餐，我们住了两晚，把附近玩了个遍，开心。
於 2019 年 12 月住了 2 晚
Kati 於 2020年1月3日回覆
Dear chihping, Thank you for the great review! Most important thing for us is that you enjoy your stay. Great to know that everything went well during your visit. Hopefully you can come back! Sincerely, Kati Salminen Front Office Manager

6/10 一般般

Tai Man

於 2019 年 12 月住了 1 晚

8/10 不錯哦

真實旅客

於 2019 年 12 月住了 2 晚
Kati 於 2020年1月3日回覆
Dear Guest, Thank you for sharing this review! It is much appreciated! Sincerely, Kati Salminen Front Office Manager

8/10 不錯哦

Cecilia，Hong Kong

情侶出遊
喜歡：整潔度和員工素質
Excellent location and service. Bad facilities, mainly inside the bathroom. Basin was stuck, bathroom door cannot be closed, temperature of shower water was not stable. Staff there promised to fix these all very soon.
於 2019 年 12 月住了 2 晚
Mari 於 2019年12月16日回覆
Dear Cecilia, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Helsinki City Centre. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Again, thank you for sharing your comments. I will share your feedback with our management team. Best regards, Mari Salonen General Manager

8/10 不錯哦

Chi Kuen

團體旅遊
喜歡：整潔度、員工素質和客房舒適度
於 2019 年 11 月住了 1 晚
Kati 於 2019年11月26日回覆
Dear Chi Kuen, Thank you for sharing your review. Your opinions are important for us. Welcome again to Holiday Inn hotels in the future! Sincerely, Kati Salminen, Front Office Manager

10/10 有夠讚

I Jung

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 10 月住了 1 晚

10/10 有夠讚

真實旅客

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
交通、飲食、購物皆方便
於 2019 年 8 月住了 3 晚
Kati 於 2019年8月10日回覆
Thank you for the amazing review! We are happy to know your stay in Helsinki went great. Welcome again another time! Sincerely, Kati Salminen, Front Office Manager

8/10 不錯哦

Xiandong

喜歡：員工素質和住宿環境和硬體
总体还可以，但卫生一般
於 2019 年 7 月住了 2 晚
Kati 於 2019年7月17日回覆
Dear Xiandong, Thank you for the review! Good to know that you enjoyed staying here at Holiday Inn Helsinki City Centre. We wish to have you as our guest again! Best regards, Kati Salminen, Front Office Manager

8/10 不錯哦

真實旅客

喜歡：整潔度和住宿環境和硬體
位罝很好
位置十分好,就在火車站的旁邊,去哪都很方便.
於 2019 年 4 月住了 2 晚

8/10 不錯哦

Chun-Mo

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 4 月住了 2 晚
Mari 於 2019年5月7日回覆
Dear Chun-Mo, Thank you for your review! We are pleased to know that you enjoyed your stay with us. We look forward to welcoming you back again on your next visit to Helsinki! Best regards, Mari Salonen General Manager

8/10 不錯哦

KK，HONG KONG

團體旅遊
喜歡：整潔度、員工素質和設施服務
空調很悶熱，需要用風扇才可，企缸的水會漏出來，早餐款式每天都一樣，地點方便，可乘巴士或火車，走路也可到達市內各景點。
於 2019 年 4 月住了 3 晚
Kati 於 2019年5月10日回覆
Dear KK, Thank you for the kind review. We are happy to know you liked our location in Helsinki. Thank you for the feedback about the air-conditioning and breakfast as well. Welcome to Holiday Inn hotels again in the fututre! Sincerely, Kati Salminen Front Office Manager

8/10 不錯哦

Clara

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Just beside the train terminals, shopping center nearby
於 2019 年 4 月住了 3 晚
Kati 於 2019年4月18日回覆
Dear Clara, Thank you for the kind review. Great that you liked our location! Hope to see you again at Holiday Inn Helsinki City Centre! Sincerely, Kati Salminen, Front Office Manager

8/10 不錯哦

Emily

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 4 月住了 2 晚
Kati 於 2019年4月18日回覆
Dear Emily, Thank you for the good review. We are happy that you enjoyed being our guest. Welcome again! Sincerely, Kati Salminen, Front Office Manager

10/10 有夠讚

YuLing

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
地點就在車站右手邊走出來3分鐘內，位置絕佳。 早餐豐富精緻好吃，物超所值。
於 2019 年 3 月住了 1 晚
Kati 於 2019年5月10日回覆
Dear YuLing, Thank you for taking the time to write this excellent review. We are pleased to receive such kind feedback about your recent stay with us. Warmly welcome again to Holiday Inn Helsinki City Centre! Sincerely, Kati Salminen Front Office Manager

8/10 不錯哦

Wing Tak

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 3 月住了 3 晚
Kati 於 2019年4月1日回覆
Dear Wing Tak, Thank you for the review! We hope to get a new chance to see you as our guest at Holiday Inn Helsinki City Centre! Sincerely, Kati Salminen, Front Office Manager

8/10 不錯哦

SIN YEE

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 3 月住了 1 晚
Kati 於 2019年4月1日回覆
Dear Sin Yee, Thank you for your recent stay at Holiday Inn Helsinki City Centre. We appreciate your feedback! You are welcome again another time! Sincerely, Kati Salminen, Front Office Manager

8/10 不錯哦

Un WENG

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
地點非常方便
酒店地點在中央車站旁，從機場到酒店可以乘坐火車或巴士都非常方便，房間的空間也算大，早餐也豐富，市中心景點步行也可以到，下次也會再入住。
於 2019 年 2 月住了 1 晚
Kati 於 2019年3月8日回覆
Dear Un WENG, Thank you for the excellent review. We wish to see you again as our guest soon! Thank you for complimenting our location and breakfast! Sincerely, Kati Salminen, Front Office Manager

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
於 2019 年 2 月住了 2 晚

10/10 有夠讚

Tam，Hong kong, hk

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Super convenient, near the train station. Modern hotel. A bit hot in the room, need to ask for a fan (in July) Nice breakfast
於 2018 年 7 月住了 2 晚
Kati 於 2019年2月25日回覆
Dear Tam, Thank you for the review! It is so nice to get such a good review from you. Thank you for the comments about our location as well! Welcome again another time! Sincerely, Kati Salminen, Front Office Manager

10/10 有夠讚

LOK MAN

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
值得推介
地點很方便，房間舒適，整潔，夠寬敞，早餐有很多選擇，味道很好
於 2019 年 2 月住了 1 晚
Kati 於 2019年2月25日回覆
Dear Lok Man, Thank you for complimenting our breakfast! We wish to get a new chance to see you as our guests! Sincerely, Kati Salminen, Front Office Manager

10/10 有夠讚

真實旅客

親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
洒店位置就在火車站旁，很方便。機場坐巴士直達。 酒店職員也很helpful 和friendly 早餐很好吃, 值得一讚！
於 2019 年 2 月住了 1 晚
Kati 於 2019年2月21日回覆
Dear Guest, Thank you for all your comments! It makes us happy to read your review. We wish you get a new chance to come and visit us in Helsinki in the future! Thank you again for recommending us. Sincerely, Kati Salminen, Front Office Manager

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
方便
於 2019 年 2 月住了 1 晚
Kati 於 2019年2月25日回覆
Dear Guest, Thank you for reviewing us with a 10! We are happy that you chose us and welcome again to Holiday Inn Helsinki City Centre in the future! Sincerely, Kati Salminen, Front Office Manager

10/10 有夠讚

真實旅客

於 2019 年 2 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
於 2019 年 1 月住了 1 晚
Kati 於 2019年1月30日回覆
Thank you for the review! We want to wish you welcome to Holiday Inn Helsinki City Centre again! Sincerely, Kati Salminen, Front Office Manager

8/10 不錯哦

Chow

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
地點十分方便，員工友善，整體十分良好，但是格音設備可以改善，因為鄰近巴士總站，早上有點噪。
於 2019 年 1 月住了 1 晚
Kati 於 2019年1月31日回覆
Dear Chow, Thank you for the kind review. We appreciate your comments! Welcome again another time to Holiday Inn Helsinki City Centre! Sincerely, Kati Salminen, Front Office Manager

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent stay
Excellent location. 1min walk from airport bus station. Within walkable distance to most attractions. Supermarkets and convenience store nearby. Friendly and helpful staff. Clean, spacious room. Equipped with basically everything you need eg water kettle, fridge. Comes with a sauna but didnt get to use it.
於 2018 年 12 月住了 4 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very convenient location, just next to the train station. Room is bright, clean and tidy.
於 2018 年 12 月住了 3 晚
Kati 於 2019年1月5日回覆
Dear Guest, Thank you for this review. it is great to know that you enjoyed being our guest! Warmly welcome again another time to Holiday Inn Helsinki City Centre! Sincerely, Kati Salminen, Front Office Manager

10/10 有夠讚

J

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
靠近中央車站，非常方便。房間燈光昏暗，招待處只有一人當值，check in和check out都要排隊，不過服務態度非常好。
於 2018 年 12 月住了 1 晚
Kati 於 2018年12月29日回覆
Dear J, Thank you for the lovely review. We appreciate the time you took to share your comments. Thank you for complimenting the service from our receptionist. It is lovely to hear that your stay here was good. Welcome again another time! Sincerely, Kati Salminen, Front Office Manager

10/10 有夠讚

CT，HK

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
好近車站 , 各方面都好好。 吾錯既選擇 , 早餐都可以, 但沒有評語所講的很好吃 , 正正常常吧...................................
於 2018 年 10 月住了 2 晚
Kati 於 2018年11月6日回覆
Dear CT, Thank you for the review. We always want to hear feedback from our guests. Thank you for sharing yours! SIncerely, Kati Salminen, Front Office Manager

8/10 不錯哦

Kam wah

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Ok
Ok
於 2018 年 10 月住了 1 晚

10/10 有夠讚

Kit，HK

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Close to train location
Excellent location, friendly staff, big room. Close to spot
於 2018 年 10 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 9 月住了 1 晚
Kati 於 2018年10月29日回覆
Thank you for the 5 star review! It is our pleasure to know that you liked your stay as our guest. Welcome again! Sincerely, Kati Salminen, Front Office Manager