Dear guest, Thank you for your positive rating regarding our hotel. It would be an honour to serve you again in the future. Until then we wish you well. Regards, Quality Manager Iberostar Parque Central

Dear Ian, It is always extremely satisfying for us to receive such complimentary reviews like this. We really do appreciate the time and effort you have taken to share this opinion of your recent holiday at Iberostar. We have treated your description as a success story. We would like to thank you once again for your kind review and we will be delighted to welcome you back to one of our hotels soon. Best Regards, Quality Manager Iberostar Parque Central

Dear guest, We are very pleased to read that you had such a wonderful time with us at Iberostar and want to thank you for sharing your opinion with others. Confirmation that we were able to exceed your expectations is fantastic news for us. We are also glad that you have kept us in your fondest memories and it will be an honour to welcome you back again in the future until then we wish you all the best. Kind Regards, Quality Manager Iberostar Parque Central

Dear guest, We would like to take this opportunity to thank you very much for your friendly review and at the same time for the helpful assessment of our hotel. We are also very grateful and motivated to receive your constructive feedback as we are always open to suggestions on how we can improve on a daily basis to satisfy our guest's wishes and provide an even better service now and in the future. Thank you once again for your description. It is nice to know that you had such a fantastic time with us and we hope to see you again soon. Best Regards, Quality Manager Iberostar Parque Central

Cher Wilfred, Merci d'avoir fait d'Iberostar votre hôtel de référence pour vos récentes vacances. Nous apprécions pleinement l’importance des détails que vous nous faites part, car ils nous aident à nous améliorer dans notre quête pour obtenir la pleine satisfaction de tous nos hôtes. Encore une fois, nous vous remercions pour votre visite et attendons avec impatience votre prochaine visite dans notre hôtel. Cordialement, Quality Manager Iberostar Parque Central

Cher Rémi, C’est avec un grand sourire plein de satisfaction que nous accueillons votre merveilleuse appréciation sur votre séjour au sein de notre hôtel Iberostar. Nous sommes ravis de lire que vous avez pleinement profité de votre séjour. Nous espérons que nous aurons à nouveau le plaisir de vous servir dans le futur. Cordialement, Quality Manager Iberostar Parque Central

Dear guest, We would like to take this opportunity to thank you for choosing our hotel for your holiday. All guests staying at our establishment need to registered at reception so we can ensure the safety and wellbeing of all our guests. In the event an individual who is not staying at our establishment is considered a possible disruption to our valued guests, we reserve the right to the deny them access. We are sorry if this caused any inconvenience or misunderstandings. Best regards, Quality Manager Iberostar Parque Central

Dear guest, Thank you for your constructive feedback on our classic hotel Iberostar Parque Central. We are sorry to hear that we were not the right match for you on this occasion and that you were not completely satisfied with your stay. We try to think of every detail to ensure our guests have an unforgettable stay and have everything they may need. Despite our disappointment at not being able to achieve this for you, we are grateful for your feedback and will address the concerns you raised. We would love to invite you to one of our hotels around the world and offer you an impeccable Iberostar experience. Best Regards, Quality Manager Iberostar Parque Central

Dear guest, Thank you for your most appreciative review. Our aim is to create a particularly pleasant atmosphere for our guests with our numerous services in our beautifully designed hotel so your words confirming our success are very important to us. Best Regards, Quality Manager Iberostar Parque Central

Dear guest, We would like for you to know that we are really pleased you had such a fabulous holiday with us and we are grateful for your appreciation. We hope to welcome you back again soon. Best Regards, Quality Manager Iberostar Parque Central

Estimado Felipe: Valoraciones tan positivas como la suya sobre nuestro hotel nos confirman que estamos trabajando en la buena dirección para que todos nuestros huéspedes disfruten de una estancia perfecta al mejor estilo Iberostar y vuelvan a casa con la mejor energía. Una vez más gracias por su tiempo y la confianza depositada en nuestra cadena y hasta muy pronto. Atentamente, Quality Manager Iberostar Parque Central

Estimada Tania: En nombre de todos los equipos de nuestro hotel queremos agradecer sus palabras y la valoración positiva de su experiencia. Deseamos volverlos a saludar pronto y ofrecerles, de nuevo, unas vacaciones muy agradables y un merecido descanso. Un saludo. Quality Manager Iberostar Parque Central

Estimado cliente: Gracias por su comentario. Permítanos indicar que cuidamos nuestro establecimiento con trabajos de mejora diaria para superar las expectativas de todos nuestros clientes. Compartiremos sus observaciones, de todos modos , con los equipos correspondientes para su consideración y esperamos, tener la oportunidad de volverlo a alojar en el futuro. Atentamente, Quality Manager Iberostar Parque Central

Dear Rosemary, We are very pleased to read that you had such a pleasant time with us and want to thank you for sharing your experience. We are very sorry for any incoonvenience caused by the currancy exchange during your stay. The fact that you have left our hotel with beautiful memories is a good sign for us, and we will, of course, take note of your valuable feedback and will forward it to the appropriate department for consideration. Again we thank you for this review and look forward to seeing you again soon. Best Regards, Quality Manager Iberostar Parque Central

Cher Philippe, Nous vous remercions pour le temps accordé à nous faire part de vos impressions suite à votre séjour dans notre somptueux hôtel Iberostar Parque Central, offrant tout ce que vous pouvez attendre d'un hôtel de première classe: une situation idéale dans le coeur de La Habana Vieja (le vieux centre-ville), des chambres confortables, une cuisine succulente et une piscine sur le toit-terrasse offrant un panorama magnifique sur la ville. De cet hôtel vous pouvez faire des excursions nombreuses, par exemple au beau boulevard Malecón, au Musée de la Révolution ou à la cathédrale Saint-Christophe. Plongez après dans la belle piscine ou jouissez d'une boisson à un des bars sur le rythme de la musique live cubaine aiguillonnée! Le style espagnol de cet hôtel complète le tout: grâce à l'aménagement colonial, l'ancienne Cuba revive! Bref, vous ne vous ennuierez pas dans cet hôtel! . C´est avec beaucoup de peine que nous avons lu votre commentaire au sujet de prix de votre séjour. Nous tenons à signaler que le prix fixé est étudié suivant une étude de marché qui prend compte la saison de réservation, de l´excellente localisation de notre hôtel, de la qualité de ses prestations et de ses installations comme les espaces piscines entourés de très joli jardins, les chambres confortables et spacieuses ou comme la zone Spa Sensations sans oublier la qualité des services qui caractéristique notre hôtel. Cependant comme notre objectif est la satisfaction de nos hôtes nous passerons votre commentaire au département concerné. Encore une fois, merci de partager vos commentaires. Ces derniers seront pris en considération afin d’adapter nos services en base à vos suggestions pour vous offrir bientôt, un séjour à la hauteur de vos attentes. Cordialement, Quality Manager Iberostar Parque Central

Dear guest, First of all, we thank you for choosing our hotel for your holiday. Your comments are an incentive for us to strive to the best of our ability so that all our guests feel as comfortable as you were whilst here. The fact that you could have such a wonderful time at our hotel is an excellent testament to our efforts. We would like to thank you for your helpful feedback and will gladly forward it on your behalf. We value every detail available to us in order to ensure that our guests always have a very pleasant stay in our hotels. Thank you once again for sharing this review of your holiday with us, we hope you had a nice journey home and that you will continue to keep us a part of your future holiday arrangements. Best Regards, Quality Manager Iberostar Parque Central

Dear guest, We really appreciate that you took the time to write this review and share it with us. We would like to consider all aspects to create an environment for our guests that fulfil all their wishes to achieve a perfect holiday. Therefore, we welcome both your praise and your helpful critique with gratitude. We have taken on board your useful observations and we hope you will chose to visit us again soon. Best Regards, Quality Manager Iberostar Parque Central

Estimado cliente: Estamos muy contentos de saber que su paso por nuestro hotel ha sido tan agradable y esperamos tener la oportunidad de volverlo a alojar en el futuro. Atentamente, Quality Manager Iberostar Parque Central

Dear guest, Thank you for your feedback on our Iberostar Parque Central boasting a stunning rooftop terrace with pool. We regret that we were not able to please you on this occasion. As we explained in person, your booking had been made for the incorrect number of guests and this was reflected in the price. Unfortunately, we can only amend bookings made directly through our website. Other companies apply their own terms and conditions, therefore it is necessary to contact the company you made the booking with in order to modify it. We always do everything in our power to ensure the happiness of our guest, so we are saddened to read your review. Furthermore, we would like to clarify that in Cuba we have a coupon system for Wifi usage. We realise that the strength of the signal can be limited at timed, and we are sorry if this caused any inconveniences. Thank you for choosing Iberostar for your vacation and we hope you had a safe journey home. Best Regards Quality Manager Iberostar Parque Central

Уважаемые Артур, Мы благодарны за вашу публикацию о нашем отеле Iberostar. Нам жаль, что отель не превзошел ваших ожиданий не смотря на наши старания. Обычно наши гости остаются довольны удобством номеров, сервисным обслуживанием, чудесной террасой с бассейном на крыше и видом на экзотичную Гавану и Капитолий, а особенно выгодным месторасположением отеля, прямо в сердце кубинской Столицы. Важно отметить, что доступ к интернету в этой стране не так свободен как вы возможно привыкли, поэтому нам искренне жаль, что эта особенность Кубы вызвала некие неудобства и вы приняли их за счет нашего отеля. Мы хорошо отмечаем все комментарии и надеемся оправдать ваши ожидания в следующий раз. С уважением, Quality Manager Iberostar Parque Central

Dear Andrew, Firstly we want to thank you for choosing Iberostar for your recent holiday and for sharing your experience with us. We are really happy to read your enthusiastic comments about the prime pillars we set in place to ensure splendid vacations for our guests. Once more we thank you for this complimentary review of our hotel and we hope to see you again in the future. Best Regards, Quality Manager Iberostar Parque Central

Dear David, Firstly we want to thank you for choosing Iberostar for your recent holiday and for sharing your experience with us. We are really happy to read your enthusiastic comments about the prime pillars we set in place to ensure splendid vacations for our guests. Once more we thank you for this complimentary review of our hotel and we hope to see you again in the future. Best Regards, Quality Manager Iberostar Parque Central

Estimada Lola: Le damos las gracias por el tiempo que ha dedicado a escribir este comentario. Nos enorgullece el saber que han descansado y que se llevan a casa un magnífico recuerdo de sus vacaciones. Lola, estaremos encantados de volverla a alojar si regresa a Cuba. Atentamente, Quality Manager Iberostar Parque Central

Dear guest, Thank you for choosing Iberostar for your recent holiday and for sharing your experience with us. We are delighted with your complimentary review of our hotel and we hope to see you again in the future. Best Regards, Quality Manager Iberostar Parque Central

Cher Jean-Marc, Nous souhaitons tout d’abord vous remercier pour avoir choisi notre hôtel Iberostar pour vos vacances. N’ayez aucun doute que vos commentaires sont perçus de notre part, de manière constructive, et seront passés aux départements concernés, pour ainsi, atteindre dans le futur, vos exigences. Nous espérons avec un réel plaisir que nous aurons à nouveau l´honneur de vous recevoir et ainsi vous offrir à nouveau un agréable séjour. Cordialement, Quality Manager Iberostar Parque Central

Dear guest, Thank you very much for your review of our establishment. We are always very happy to receive confirmation our guests have enjoyed an excellent holiday and have left with wonderful memories. Our combination of both a friendly and competent service is one of our highest priorities and we are constantly working to provide our guests with an excellent experience. Finally, we thank you once again for your kind comment and we look forward to welcoming you back again. Until then, we wish you all the best. Kind Regards, Quality Manager Iberostar Parque Central

Dear guest We are grateful to you for choosing us for your recent holiday and for sharing the experience you had with us. It is great to read your enthusiastic comments about many of the prime pillars that we set in place many years ago to guarantee fabulous holidays. Amazing locations, professional staff, cleanliness and excellent standards of gastronomy are very important elements of our company and reading that you found them to your liking is brilliant news. It is amazing to read that you have returned home with a sense of satisfaction and we look forward to doing the same for you again in the future. Once again, we are truly grateful for this complimentary review of your time in our hospitality. Best Regards, Quality Manager Iberostar Parqeu Central

Dear guest, We thank you for providing your rating and would be delighted to welcome you back to one of our hotels soon. Best Regards, Quality Manager Iberostar Parque Central

Chère Sandrine , Nous vous remercions pour votre commentaire sur notre hôtel Iberostar Parque Central et pour la remarque constructive que vous nous faites. Nous avons transmis vos propos aux services compétents, car nous savons combien il est important de prêter attention à chaque détail sans exception afin d'offrir des vacances exceptionnelles dans le meilleur style Iberostar. Retrouver votre confiance est essentiel pour nous et nous espérons que vous nous honorerez à nouveau de votre visite. Cordialement, Quality Manager Iberostar Parque Central

Dear Melissa We would like to express our appreciation for the time that you have taken to send us your review. We are sorry the bed was not to your particular liking and that the AC in your first room was not working properly. We always encourage our guests to report anything which is not to their complete satisfaction to one of our friendly staff who will do their best to make our guests feel comfortable. Although we regret your stay fell short of your expectations, we are very pleased that you enjoyed our abondant breakfast and the location of our hotel, perfect for exploring the city. Once more, we would like to thank you for your invaluable opinion, and we hope that you had a pleasant journey home. Best regards, Quality Manager Iberostar Parque Central

Dear Jacquelyn, Thank you for taking the time to share your thoughts on our beautiful hotel Iberostar Parque Central located in the heart of Havana. We regret that we were not able to completely satisfy you on this occasion. We would like you to know that our initiative Wave of Change is extremely important to us and it has been a great success in our hotels around the world. Our first step is to eliminate single use plastic from all rooms, a process which we are currently undertaking at Iberostar Parque Central. For this reason the coffee machines have been temporarily removed from the rooms while we are sourcing environmentally friendly capsules and during this time free coffee is available on request. We would like to thank you for your patience and apologise for any inconvenience this may have caused. We hope you had a safe journey home and look forward to seeing you again at one of our Iberostar resorts. Best Regards, Quality Manager Iberostar Parque Central