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薩拉託加飯店的評分

4.5 out of 5
薩拉託加飯店
Paseo del Prado 603, Esquina Dragones, Havana

評論

8.6

有夠讚

10 分，有夠讚；223 則評論中有 117 則" "
8 分，不錯哦；223 則評論中有 69 則" "
6 分，一般般；223 則評論中有 25 則" "
4 分，不太好；223 則評論中有 8 則" "
2 分，很糟糕；223 則評論中有 4 則" "

8.8/10

整潔度

8.6/10

員工素質

8.6/10

設施服務

8.4/10

住宿環境和硬體

評論

10/10 有夠讚

W

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Prime location, walking distance to several key tourist attractions. Helpful staff, attitude is nice, English is good.
於 2018 年 12 月住了 3 晚
Quality & Customer Service 於 2018年12月19日回覆
Dear W, Thank you very much for your opinion.We appreciate it and hope you come back soon! Warm regards,

8/10 不錯哦

真實旅客

於 2018 年 10 月住了 5 晚
Quality & Customer Service 於 2018年10月25日回覆
Thank you very much for your valuation!

2/10 很糟糕

真實旅客

喜歡：住宿環境和硬體
不喜歡：員工素質和設施服務
I was sexually harassed by a member of staff at this hotel! Do not go here! I was a young woman travelling alone. I paid the extortionate price for a room in this hotel as I thought it would help guarantee some degree of safety. I was very wrong. I called to book a massage only to be sent to a room (very very suspicious). I felt really cut off from the rest of the hotel. The man that was massaging me began to touch me sexually, removing my underwear. He would not stop when I asked again and again. Disgusting and terrible do not send your daughters here do not allow your female family members to book this hotel. For reference this was in 2018. I was staying in a suite.
於 2019 年 4 月住了 3 晚

10/10 有夠讚

lorena

於 2020 年 2 月住了 4 晚

10/10 有夠讚

svetlana

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great hotel to stay in
Very nice helpful staff across the entire hotel services, clean, with a beautiful views
於 2020 年 3 月住了 3 晚

10/10 有夠讚

jane

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Wonderful, old school style!
The staff we're wonderful. Helpful and friendly and went out of their way to ensure that our stay was as good as it could be.
View from the pool
於 2020 年 3 月住了 4 晚
Quality & Customer Service 於 2020年3月23日回覆
Dear jane, Thank you very much for your comment and valuation! We appreciate it and hope you come back soon! Best regards,

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2020 年 3 月住了 5 晚
Quality & Customer Service 於 2020年3月21日回覆
Dear Anonymous, Thank you very much for your valuation! We appreciate it and hope you come back soon! Best regards,

4/10 不太好

Bucketlister59，Boston

家庭旅遊
喜歡：整潔度
Nice pool, great breakfast. Bathroom and tub nice and big. Front Door did not have consistent staffing, bar had no mint in a town famous for the mojito, welcome drink was non-alcoholic. 2 room phones didn’t work. WiFi required constant signing in again.
於 2020 年 3 月住了 1 晚
Quality & Customer Service 於 2020年3月20日回覆
Dear Bucketlister59, Thank you for your opinion about our services althought we are sad to know that we could not meet your expectations concerning to some services. However, your review is very useful for us to prevent these inconvenients and we assure you that we will give to your comment the highest priority. Best regards,

6/10 一般般

真實旅客

喜歡：員工素質和客房舒適度
不喜歡：整潔度
The woman who met us was not polite. Got the impression we where not high class enough. The guy who showed us our rom where very polite, so thats good. Some of the drinks buy the pool where watered out. There was mould on the floor in the bathroom. I saw a kackeoch (kakelakk) in the elevator. The pool was clean. The bed was comfertabel. Felr safe at the hotel with corona raiding.
於 2020 年 3 月住了 3 晚
Quality & Customer Service 於 2020年3月20日回覆
Dear Anonymous, Thank you for your opinion about our services althought we are sad to know that we could not meet your expectations concerning to some services. However, your review is very useful for us to prevent these inconvenients and we assure you that we will give to your comment the highest priority. Best regards,

10/10 有夠讚

真實旅客

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything good. Staff very good. Maids did great job
於 2020 年 3 月住了 3 晚
Quality & Customer Service 於 2020年3月16日回覆
Dear Anonymous, Thank you very much for your comment and valuation! We appreciate it and hope you come back soon! Best regards,

8/10 不錯哦

Roman

喜歡：整潔度、員工素質和客房舒適度
Гавана на 2 дня
Отличный вид и расположение. Хороший завтрак, большой номер, тихо, но отелю требуется капитальный ремонт и обновление номеров.
於 2020 年 3 月住了 3 晚

8/10 不錯哦

Barbara

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Un bellissimo albergo con storia
Un bellissimo albergo con storia. Il posto è perfetto! Vicino da tutto! Anche se in città tranquillo e con il pool sul tetto eccezionale!
於 2020 年 3 月住了 4 晚
Qualità e servizio clienti 於 2020年3月13日回覆
Caro Barbara, Grazie mille per il suo commento. Lo prenderemo in considerazione. cordiali saluti,

8/10 不錯哦

真實旅客

喜歡：整潔度、住宿環境和硬體和客房舒適度
A super stay but service is lacking
Great location, super comfortable room, quiet and a well stocked bathroom (and great water pressure and temp).Rooftop pool area was lovely (albeit the pool was excruciatingly cold). Service was indifferent at best (especially an underwhelming check in and check out).
於 2020 年 2 月住了 3 晚
Quality & Customer Service 於 2020年3月9日回覆
Dear Anonymous, Thank you very much for your helpful comment and we assure you that this will have the highest priority. Sincerely, Best regards,

8/10 不錯哦

Lukas

團體旅遊
喜歡：客房舒適度
不喜歡：住宿環境和硬體
Kunde varit fantastiskt
Skulle kunna vara ett helt fantastiskt hotell om de hade haft förmågan att underhålla hotellet så man slipper mögelangrepp och söndriga badrum. Väldigt trevlig utsikt från vissa rum och en toppentrevlig takterrass.
於 2020 年 3 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2020 年 2 月住了 6 晚
Quality & Customer Service 於 2020年3月9日回覆
Dear Anonymous, Thank you very much for your comment and valuation! We appreciate it and hope you come back soon! Best regards,

10/10 有夠讚

Jeff

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Old school charm with a perfect location, great food, clean rooms with views, and friendly service. It’s one of the coolest hotels I’ve ever stayed at.
於 2020 年 3 月住了 1 晚
Quality & Customer Service 於 2020年3月9日回覆
Dear Jeff, Thank you very much for your comment and valuation! We appreciate it and hope you come back soon! Best regards,

10/10 有夠讚

Sylvain

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfect !
Fantastic hotel with fantastic staff We spent a memorable stay in the saragota hotel and we will for sure recommend it Thanks again for your hospitality!
於 2020 年 2 月住了 3 晚
Quality & Customer Service 於 2020年3月4日回覆
Dear Sylvain, Thank you very much for your comment and valuation! We appreciate it and hope you come back soon! Best regards,

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location. Very clean hotel. Beautiful rooptop pool and bar. The wifi did not work for much of the trip.
於 2020 年 2 月住了 3 晚
Quality & Customer Service 於 2020年3月4日回覆
Dear Anonymous, Thank you very much for your comment and valuation! We appreciate it and hope you come back soon! Best regards,

10/10 有夠讚

DIANA

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent
Great stay and location! Very central to all Old Habana. Staff was excellent, friendly and accommodating. Breakfast buffet was also very good. French press coffee was exemplary. Would recommend and would stay again!
於 2020 年 2 月住了 2 晚
Quality & Customer Service 於 2020年3月4日回覆
Dear DIANA, Thank you very much for your comment and valuation! We appreciate it and hope you come back soon! Best regards,

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2020 年 2 月住了 4 晚
Quality & Customer Service 於 2020年3月4日回覆
Dear Anonymous, Thank you very much for your valuation! We appreciate it and hope you come back soon! Best regards,

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
We loved the friendly and helpful staff, the smaller size of the hotel, an understated elegance and maturity of the building and its decor, and the location was perfect in that it was out of the fray, with fabulous views. The pool on the roof, an oasis.
於 2020 年 2 月住了 5 晚
Quality & Customer Service 於 2020年3月4日回覆
Dear Anonymous, Thank you very much for your comment and valuation! We appreciate it and hope you come back soon! Best regards,

10/10 有夠讚

Sophie，New York

親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Loved this place and would stay here again. Highly recommend it.
於 2020 年 2 月住了 3 晚
Quality & Customer Service 於 2020年3月4日回覆
Dear Sophie, Thank you very much for your comment and valuation! We appreciate it and hope you come back soon! Best regards,

8/10 不錯哦

Sarime

喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
De manière générale, très bien, toutefois, un désagrément est à signaler. Au check out, j’ai expressément demandé si je pouvais me changer dans l’hôtel en reprenant mes bagages dans l’après-midi. L’hôtesse d’accueil m’a dit qu’il n’y avait pas de problème. À mon retour, j’ai demandé où je pourrais me changer et une autre hôtesse, au demeurant désagréable, m’a dit que ce n’était pas possible, malgré que l’ont m’aie dit le contraire durant le check out du matin. J’ai dû insister et demander un responsable pour trouver un local pour me changer ! C’est une première !
於 2020 年 2 月住了 1 晚
Chef de la Qualité 於 2020年3月6日回覆
Chere Sarime, Nous vous remercions beaucoup pour votre commentaire qui nous est très utile et nous vous assurons que nous vous avons accordé la plus haute priorité Avec nos meilleures salutations,

6/10 一般般

真實旅客

情侶出遊
不喜歡：員工素質
於 2020 年 2 月住了 1 晚
Quality & Customer Service 於 2020年3月3日回覆
Dear Anonymous, Thank you very much for your valuation. We appreciate it! Best regards,

8/10 不錯哦

真實旅客

於 2020 年 2 月住了 4 晚
Quality & Customer Service 於 2020年2月12日回覆
Dear Anonymous, Thank you very much for your valuation! We appreciate it! Best regards,

8/10 不錯哦

真實旅客

喜歡：員工素質、設施服務和住宿環境和硬體
於 2020 年 1 月住了 2 晚
Quality & Customer Service 於 2020年2月1日回覆
Dear Anonymous, Thank you very much for your valuation! We appreciate it! Best regards,

8/10 不錯哦

Eisa

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
enjoyable
於 2020 年 1 月住了 4 晚
Quality & Customer Service 於 2020年2月1日回覆
Dear Eisa, Thank you very much for your valuation! We appreciate it! Best regards,

8/10 不錯哦

真實旅客

於 2020 年 1 月住了 4 晚
Quality & Customer Service 於 2020年2月1日回覆
Dear Anonymous, Thank you very much for your valuation! We appreciate it! Best regards,

8/10 不錯哦

真實旅客

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
La connessione Wi-Fi andava rinnovata ogni 24 ore Le pulizie ......così così La location e L albergo bellissimi Il personale allegro e gentilissimo
於 2020 年 1 月住了 5 晚
Qualità e servizio clienti 於 2020年1月23日回覆
Caro Anonymous, Grazie mille per il suo commento. Lo prenderemo in considerazione. cordiali saluti,

8/10 不錯哦

Will

喜歡：整潔度、員工素質和設施服務
Consistent in quality. Conveniently located to most of Old Havana. Will stay there again.
於 2020 年 1 月住了 1 晚
Quality & Customer Service 於 2020年1月23日回覆
Dear Will, We're delighted you decided to see for yourself what Saratoga hotel has to offer. Thank you for your opinion about our services. Your review is very useful for us. Nothing pleases us more than to see our visitors enjoy their stays and we hope that you now consider yourself part of our family and will return as soon as you feel need for pleasure and hospitality. Warm regards,

6/10 一般般

Kurkin

喜歡：住宿環境和硬體和客房舒適度
不喜歡：員工素質
於 2020 年 1 月住了 1 晚
Quality & Customer Service 於 2020年1月23日回覆
Dear Kurkin, Thank you very much for your valuation...We appreciate it! Best regards

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2020 年 1 月住了 3 晚
Quality & Customer Service 於 2020年1月23日回覆
Dear Anonymous, Thank you very much for your valuation...We appreciate it! Best regards

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Recommended hotel
very good hotel, lovely staff, excellent location, beautiful building, wonderful city. Although the room rate seems expensive, it is worth it as the hotel is very good.
於 2020 年 1 月住了 6 晚
Quality & Customer Service 於 2020年1月23日回覆
Dear eloise, We're delighted you decided to see for yourself what Saratoga hotel has to offer. Thank you for your opinion about our services. Your review is very useful for us. Nothing pleases us more than to see our visitors enjoy their stays and we hope that you now consider yourself part of our family and will return as soon as you feel need for pleasure and hospitality. Warm regards,

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2020 年 1 月住了 1 晚
Quality Manager 於 2020年1月14日回覆
Dear Anonymous, Thank you very much for your opinion! We appreciate it! Best regards,

8/10 不錯哦

ANDREU

家庭旅遊
喜歡：員工素質
hotel correcto bien ubicado
Buena localizacion. Decoracion del hotel colonial y miy agradable. Servicios correctos pero no destacables.
於 2020 年 1 月住了 3 晚
Gerencia de Calidad 於 2020年1月14日回覆
Estimado Andreu, Muchas gracias por su opinión! Nos resulta muy útil... Saludos cordiales,

10/10 有夠讚

Emery

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Wonderful
於 2019 年 12 月住了 1 晚
Janio, Concierge 於 2020年1月5日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Saori

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Comfortable stay!
Amazing hotel! Have a classic taste but everything is convenient and well maintained. Location is great. Beautiful sunset view from The rooftop pool. Amenities were great as well, complimentary water, wifi was good too. Just the drainage of the shower booth wasn’t good. Everything else was awesome!
於 2020 年 1 月住了 2 晚
Quality & Customer Service 於 2020年1月23日回覆
Dear Saori, We're delighted you decided to see for yourself what Saratoga hotel has to offer. Thank you for your opinion about our services. Your review is very useful for us. Nothing pleases us more than to see our visitors enjoy their stays and we hope that you now consider yourself part of our family and will return as soon as you feel need for pleasure and hospitality. Warm regards,

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2020 年 1 月住了 1 晚
Janio, Concierge 於 2020年1月5日回覆
Thanks for staying with us. We appreciate your feedback!

4/10 不太好

Kate

喜歡：整潔度
不喜歡：員工素質、住宿環境和硬體和客房舒適度
Disappointing Hotel Saratoga
The Saratoga is very tired. Water luke warm. We arrived at 4.30pm and room not ready. When we got into the room the smell of damp was just awful and could not be fixed. But position of hotel in the center of Havana is perfect. Bed was fine but with a waterproof undershoot which crackled. Poor service and one of the elevators not working. Definitely way over priced for $390.00 for what was a two star experience
於 2019 年 12 月住了 1 晚
Quality Manager 於 2020年1月3日回覆
Dear Kate, We thank you for writing about your experience with us, but we are sad to read that we could not fully meet your expectations, so we will take all your comments very seriously and give them top priority. Warm regards, Quality & Customer Services Manager

8/10 不錯哦

真實旅客

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I liked the staff. Everything was clean. Air conditioning worked great. Shower didn’t have great power and wasn’t always as hot as I like. Good at hotel was fine.
於 2019 年 12 月住了 5 晚
Quality Manager 於 2020年1月3日回覆
Dear Anonymous, Thank you for your comment! Your opinion is useful for us so we appreciate it! Best regards,

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 12 月住了 3 晚
Quality Manager 於 2020年1月3日回覆
Dear Anonymous, Thank you very much for your valuation! We appreciateit! Best regards,

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The concierge and our cleaning lady were very helpful. And also the doorman. The breakfast team should however learn what service really is.
於 2019 年 12 月住了 2 晚
Janio, Concierge 於 2019年12月13日回覆
Thank you very much for staying with us. We really appreciate your feedback. Best regards,

8/10 不錯哦

Massimo

喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2019 年 11 月住了 1 晚
Quality & Customer Service 於 2019年12月12日回覆
Dear Massimo, Thank you very much for your valuation. We appreciate it Best regards,

10/10 有夠讚

Donald

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great Hotel. 5 star all the way.
What a Beautiful hotel. It’s centrally located. Walking to just about everywhere. Beautiful view of the capital building. The staff was great. Very accommodating, accept for the woman that worked the overnight shift at the front desk. She is an angry person and the least bit helpful. The bar area is beautiful. Drinks were inexpensive. Great bar bite menu. Food was great. My stay was everything I wanted it to be plus some. The room was gorgeous. High ceilings, floor to ceiling plantation shutters. I felt like I was in the 50’s. It was super cool and authentic to Cuban decor. Very clean. I can’t wait to go back.
於 2019 年 11 月住了 3 晚
Quality & Customer Service 於 2019年12月12日回覆
Dear Donald, We're delighted you decided to see for yourself what Saratoga hotel has to offer. Thank you for your opinion about our services. Your review is very useful for us. Nothing pleases us more than to see our visitors enjoy their stays and we hope that you now consider yourself part of our family and will return as soon as you feel need for pleasure and hospitality. Warm regards,

10/10 有夠讚

Michael

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great!
Absolutely outstanding hotel. Always a pleasure to stay there. Great location, food, service.
於 2019 年 11 月住了 5 晚
Quality & Customer Service 於 2019年12月12日回覆
Dear Michael, Thank you very much for your comment...We appreciate it since it is very useful for us. Best regards,

10/10 有夠讚

Avid

於 2019 年 11 月住了 1 晚

10/10 有夠讚

Gwendolyn

團體旅遊
喜歡：整潔度、員工素質和客房舒適度
於 2019 年 11 月住了 2 晚
Quality & Customer Service 於 2019年11月19日回覆
Dear Gwendolyn, Thank you for your valuation! We appreciate it! Best regards,

10/10 有夠讚

真實旅客

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We were treated to a lovely upgrade however the food was a little to be desired in the main dining room. The rooftop pool bar however was good
於 2019 年 11 月住了 1 晚
Quality & Customer Service 於 2019年11月19日回覆
Dear Anonymous, Thank you very much for your comment. We appreciate it! Best regards,

6/10 一般般

真實旅客

於 2019 年 11 月住了 3 晚
Quality & Customer Service 於 2019年11月19日回覆
Dear Anonymous, Thank you very much for your valuation... It is useful for us! Best regards,

10/10 有夠讚

Luis，Panamá

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
ubicacion frente al capitolio de la Habana, higiene y confort
於 2019 年 11 月住了 1 晚
Calidad & Servicio al Cliente 於 2019年11月21日回覆
Estimado Luis, Muchas gracias por su comentario. Lo apreciamos mucho! Saludos cordiales,