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納亞拉安加羅阿飯店的評分

5 out of 5
納亞拉安加羅阿飯店
Av Pont S/n, Hanga Roa, Easter Island

評論

9.0

太棒了

10 分，有夠讚；105 則評論中有 65 則" "
8 分，不錯哦；105 則評論中有 27 則" "
6 分，一般般；105 則評論中有 6 則" "
4 分，不太好；105 則評論中有 6 則" "
2 分，很糟糕；105 則評論中有 1 則" "

9.2/10

整潔度

8.8/10

員工素質

9.0/10

設施服務

9.0/10

住宿環境和硬體

9.6/10

環保程度

評論

4/10 不太好

Qiang

不喜歡：整潔度和員工素質
Awful experience. Dirty room, poor service, besides that, the hotel staff said we can send any bad comments on the internet if I want, and did not solve my problem.

10/10 有夠讚

灵根儿，北京

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
独特的魅力
酒店设计独特。与周围环境融为一体。在房间可以看见海，但又很安静。wifi信号很好，覆盖了整个酒店。餐厅服务也不错，我们到的第一天就出去游玩，回来很晚，餐厅还在营业。

10/10 有夠讚

Yijun

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 2 晚

10/10 有夠讚

Zarina

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything
於 2023 年 10 月住了 5 晚

10/10 有夠讚

Anne

於 2023 年 9 月住了 4 晚

8/10 不錯哦

KYONG A.

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The best!!
Beautiful landscape and good location!
於 2023 年 9 月住了 3 晚

8/10 不錯哦

KYONG A.

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very nice
Location is the best in front of sea view and beautifully designed landscape is very impressive. But the room wasn't convenient especially bathroom shower . Very roomy but not efficient . Staffs are wonderful!!
於 2023 年 9 月住了 3 晚

10/10 有夠讚

Ronald

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Was worth the price for a once in a lifetime experience. I specifically want to call out Ignacio for his outstanding service and kindness.
於 2023 年 9 月住了 4 晚

10/10 有夠讚

Kåre

於 2023 年 9 月住了 2 晚

10/10 有夠讚

Deanna

於 2023 年 8 月住了 3 晚

10/10 有夠讚

Natasha Yevonne

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
What else can I say, but simply amazing!!! This hotel and staff are stellar! Ignacio, Sergio and the rest of the team were so kind, helpful, and friendly. My boyfriend and I got engaged while on vacation there and they celebrated and congratulated us with chocolates and a bottle of champagne, which was just so sweet and kind. Any time we had questions, they were able to help, they helped us plan a show and get a tattoo appointment and even tried to help us extend our stay with airlines, they were just the best. My only real disappointment was that there was no available jacuzzi as we visited in cooler weather; it would have been really nice to enjoy that. They did have hydrotherapy available for a fee at the spa, but for a 5 star resort, I kind of expected a jacuzzi. Lastly, the spa was really nice, we did take advantage of the hydrotherapy/sauna special they had which came with a glass of sparkling wine. It was so nice to relax and treat our bodies after so much walking. We also scheduled massages and a mini facial, and while the staff was amazing, my deep tissue, was not a deep tissue massage, and my facial was not a facial - I essentially was given a face massage, which wasn't bad, but when you're expecting a facial - it throws you off lol. All that said, I would absolutely stay here again in a heartbeat and hope to do so! The food at every restaurant was great and their sunset cocktail and snack were not to be missed. Highly recommend a stay here!
於 2023 年 6 月住了 7 晚

10/10 有夠讚

Meghan

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
My husband and I recently stayed at Nayara Hangaroa for our honeymoon. It was absolutely wonderful. The staff were so attentive and made logistics so easy for us. We appreciated everything that they did and hope to go back one day!!
於 2023 年 6 月住了 4 晚

10/10 有夠讚

Robert

喜歡：整潔度、員工素質和住宿環境和硬體
This hotel is the nicest on the island and a great place to both explore and relax. The staff assist with organizing tours when you arrive, so there’s no need to organize tours beforehand. The accommodations are great, especially when considering how remote you are, and the food is solid with multiple dining options onsite. The included hotel transfer was seamless, and it’s easy to walk to both the center of town and along the coast. A special shout-out to Josephina, the guest relations manager, for checking in daily and to the individual who helps organize tours! I’d happily stay here again
於 2023 年 5 月住了 4 晚

10/10 有夠讚

Steven

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Fabulous hotel & staff on a wonderful island. We were even upgraded as we were celebrating a wedding anniversary. Tours and guides provided by the hotel team were brilliant. Spa excellent. All round 5 star.
於 2023 年 3 月住了 6 晚

10/10 有夠讚

Christophe，Lviv

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A paradise on earth. An excellent and beautiful hotel with a so good service, the best I have ever seen. The staff was so motivated, kind and professional. Excellent rooms, and wonderful food at the restaurant. An example of excellency.

10/10 有夠讚

Colman

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I loved the excellent service from the entire staff. Made you feel at home. Every need was tended to. I would stay there again and again.

8/10 不錯哦

真實旅客

於 2020 年 3 月住了 5 晚

4/10 不太好

真實旅客

不喜歡：員工素質、設施服務和住宿環境和硬體
於 2020 年 2 月住了 4 晚

4/10 不太好

真實旅客

不喜歡：整潔度、設施服務和住宿環境和硬體
No value for the Money, Unprofessional staff. Food in the Restaurant very Poor, staff completely unprofessional
於 2020 年 2 月住了 5 晚
Relations Manager 於 2020年3月19日回覆
Dear guest, we appreciate the time you have taken to inform us about the problem you have sufferd during you stayed We are deeply concerned about the experience you had have with us, please let us know an email or contact phone number, so we can get in touch with you.

10/10 有夠讚

Emma，Chile

家庭旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
The hotel setting, attention, rooms, sunset, all are fabulous.
於 2019 年 12 月住了 5 晚

10/10 有夠讚

真實旅客

於 2019 年 12 月住了 3 晚

10/10 有夠讚

Lucas

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great people took great care of us.
This place was amazing. My wife and I had a great trip in the off-season. Everyone was extremely friendly and helpful. We were given recommendations of places to eat and things to do. They did a great job setting up tours for us. Just an amazing stay. My wife is already planning on having us go back in a few years.
於 2019 年 6 月住了 7 晚

10/10 有夠讚

Mariana

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Muy buenas habitaciones
Excelentes habitaciones. Muy cómodas y tranquilas. No me parece que sea un hotel cinco estrellas pero de todos modos hay más puntos positivos que negativos
於 2019 年 11 月住了 6 晚

8/10 不錯哦

jose

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 10 月住了 10 晚

10/10 有夠讚

Virginia

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 10 月住了 5 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Caring staff, excellent food and great location despite the protest signs.
於 2019 年 10 月住了 5 晚

10/10 有夠讚

Maria Carolina

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 9 月住了 5 晚

6/10 一般般

真實旅客

團體旅遊
喜歡：整潔度、員工素質和設施服務
Más o menos ;malos espacios públicos, fea decoración oscura, tina horrible ,pieza lejos y con vista a casa la comida más o menos , el desayuno excelente y muy buena atención gente amable
於 2019 年 9 月住了 4 晚

10/10 有夠讚

Adriana/Alberto，São Paulo

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Estivemos em setembro de 2019 no hotel e o que temos a dizer é que a localização é excelente, o quarto é amplo e muito limpo, o café da manhã é maravilhosos e, especialmente, os funcionários do hotel são extremamente atenciosos e simpáticos, criando uma relação muito especial com os hóspedes.
於 2019 年 9 月住了 9 晚

8/10 不錯哦

Jorge Eduardo

喜歡：員工素質、住宿環境和硬體和客房舒適度
Estadía en Hangaroa
Buen hotel deben mejorar la mantencion exterior de sus jardines, luminarias en mal estado, y aumentarlas para el tránsito de noche, además informar bien a los clientes su sistema de limpieza de cuartos ya que van temprano a golpear la puerta y uno generalmente está descansando, la limpieza de las piezas buena.
於 2019 年 8 月住了 7 晚

10/10 有夠讚

Maria，Connecticut

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I loved the location of the hotel, so close to the ocean. In the morning I could hear the Pacific Ocean. The staff is incredible, very willing to help with anything. The food at all meals is fantastic. The rooms are nice but do need some revamping. Overall I feel that this the hotel to choose if you are going to Rapa Nui.
於 2019 年 8 月住了 3 晚

10/10 有夠讚

Anthony，Oakland, CA

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice setting, friendly people. Locations right in front of the water.
於 2019 年 8 月住了 3 晚

10/10 有夠讚

Valery

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 8 月住了 3 晚

10/10 有夠讚

真實旅客

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
All staff extremely friendly and welcoming. Best massage I have ever had
於 2019 年 7 月住了 3 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
There was a lot of people to check in so that took some time. Breakfast was ok but the scrambled eggs and omelets were undercooked. The daily sunset cocktail was a great idea. It was a pity too see the flags and protest signs as it did interrupt the sunset and if I knew of the conflict I may have looked for a different place to stay. I did love the rooms and the bath was fantastic
於 2019 年 5 月住了 5 晚

10/10 有夠讚

Unal，Rotterdam

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Hanga Roa Eco Village & Spa is a very special resort located in the direct vicinity of the Hanga Roa town center and the Airport as well as access to walking trails to Orongo. The resort is sizeable and includes everything you need and because of its location also access to restaurants in the town. The resort is a piece of art and was build using both local materials as well as natural materials from the south of mainland Chile. The rooms are spacious and in pristine condition and offer everything you may need. I would recommend staying at this resort to complete your visit to this amazing island!
於 2019 年 4 月住了 2 晚

4/10 不太好

ching yin

喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
Couldn’t wait to leave, but that’s just me
For the price, there was practically no service. Not sure why they call themselves an “eco” village. No vegetarian options. The hotel was surrounded by protest signs and flags.
於 2019 年 2 月住了 5 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff was outstanding and they were willing to help with any request. Excellent grounds and close to the main streets. It was an incredible experience.
於 2019 年 2 月住了 1 晚

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度
不喜歡：員工素質
Property has nice design. The staff is not very friendly and the pool and rooms could be cleaner. The pool had dirt and algae and my feet were dirty from walking on the concrete floors of the room. It is too expensive for the quality. The restaurant service was irregular. If the manager was there the quality greatly decreased, especially when he was waiting on a VIP. I would have preferred to stay at a less costly and more inviting hotel.
於 2019 年 1 月住了 6 晚

4/10 不太好

真實旅客

於 2019 年 1 月住了 3 晚

8/10 不錯哦

真實旅客

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I did not like the layout of the room. The tub was open to the room which would make things awkward for certain room sharing scenarios. The rooms were also small. Additionally, this is a controversial hotel, with claims by the locals that the government seized the land so foreign investors could build the hotel. There are protest signs blocking the beach alerting hotel guests to this claim. Still, from what I saw on the island during my five day stay, this is by far the nicest accommodations in all of Easter Island.
於 2018 年 12 月住了 4 晚

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good location to town and airport. Food was good, staff was heloful
於 2019 年 1 月住了 3 晚

4/10 不太好

Berta

喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
Excellent hotel grounds, but staff is unprofessional for a five star $1000/night stay. The restaurant waiter/waitresses take their time to bring menus, take order, one time we waited 30 min to get a menu and left to go find food elsewhere. The front desk said they would bring our luggage upon check in and 1 hour later the luggage was still sitting at the desk and I brought it to the room myself. The customer service is terrible, possible b cause of high season and them not knowing how to manage high volume. Def not 5 star not 4 star hotel service. Extremely overpriced for what you get. Food at the restaurant okay but same menu with a hand full of options. Would not rec all inclusive option.
於 2018 年 12 月住了 4 晚

8/10 不錯哦

Daniel

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 12 月住了 3 晚

8/10 不錯哦

Peter，Anvers

喜歡：整潔度、住宿環境和硬體和客房舒適度
Goede standaard!
Een mooi hotel, heeft alleen nood aan een goed management. Goed gelegen. Mimenteel geen zeezicht wegens actie van de bewoners tegen het hotel.
於 2018 年 12 月住了 3 晚

10/10 有夠讚

Jakub

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Lodge-style hotel at Easter Island
Spacious rooms, very good service, good restaurant
於 2018 年 11 月住了 2 晚

10/10 有夠讚

David

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Easter Island
Hotel is nicely laid out with excellent rooms. Very comfortable. Staff is very helpful and friendly. Hotel located near main town which is walkable. On premise restaurant is very good. Daily excursions or quad rentals make for easy way to see and understand the moia.
於 2018 年 11 月住了 2 晚

10/10 有夠讚

HOWARD

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Hangaroa Eco Village & Spa. Very much worth it.
Missed a connecting flight and the staff really helped me make the most of my shortened stay. I recommend taking a morning and an afternoon tour every day, though there are other tour operators on the island that I am sure also do a great job. The tours take you to a place where you hike, so where comfortable shoes. The pace of wandering around was never too much for even our oldest tour-mate. At the hotel, a free sunset cocktail every night is always a bit of a surprise: It's creative outlet for the bar staff, I imagine. The dinner restaurant has a rather short menu, so you may want to plan some meals off campus. The lack of TV was a delight. The lack of a coffee maker, not so much, but many hotels in Chile don't have coffee makers. Just be aware. WiFi is not super fast, but enough to do a not-too-grainy skype with the children back home, which honestly was much better than I would have expected considering the distance to land! I would definitely stay here again. Good job to all.
於 2018 年 11 月住了 3 晚

10/10 有夠讚

Fernando

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Todo muy bien y amables la comida excelente lo unico faltaba orden en la piscina falta en esa zona preocupacion
於 2018 年 10 月住了 5 晚

6/10 一般般

bill，hong kong

喜歡：整潔度
Close to the airport
Check in time is 4pm and the room can be ready not before 3 pm. No suggest to choose this hotel if your flight arrives in the very morning (especially after you have a long flight).
於 2018 年 9 月住了 4 晚