The onsen experience was fantastic. It's a beautiful hotel with wonderful staff services. We like everything about the hotel. The only thing we didn’t like was the long walk uphill from the bus stop to the hotel. While the hotel offered shuttle pick up from the bus stop, this information was not made known to us. We wish we knew to call the hotel to pick us up. Dragging our large luggages up the hill for 30 minutes was quite a challenge.