Spa

Reviews of Hakone Sengokuhara Prince Hotel

3.5 out of 5
Hakone Sengokuhara Prince Hotel
1246 Sengokuhara, Hakone, Kanagawa-ken

Reviews

8.8

Excellent

Rating 10 - Excellent. 167 out of 338 reviews" "
Rating 8 - Good. 128 out of 338 reviews" "
Rating 6 - Okay. 32 out of 338 reviews" "
Rating 4 - Poor. 7 out of 338 reviews" "
Rating 2 - Terrible. 4 out of 338 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hiep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks good
Stayed 1 night in May 2024
Response from Hakone Sengokuhara Prince Hotel on 2024/5/10
Thank you very much for using our hotel. We would also like to thank you for your evaluation and detailed feedback about your stay.We are very happy to hear that you were satisfied with your stay overall.All of our staff will continue to work hard to provide you with a stay that meets your expectations, so we hope that you will consider visiting us again next time you are in Hakone.We sincerely appreciate your continued patronage.

10/10 Excellent

Alain

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast, dinner expensive for what it is Very nice onsen
Stayed 2 nights in Mar 2024
Response from Hotel staff on 2024/3/13
Thank you very much for choosing to stay at our hotel. We sincerely appreciate your evaluation and feedback regarding your stay. We are delighted to hear that you were generally satisfied with your experience. We are especially pleased that you enjoyed our breakfast and hot springs. Regarding dinner, we will strive to make improvements to ensure that the menu aligns with the price. We hope to continue to have the pleasure of serving you in the future.

10/10 Excellent

Alexa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, and staff were amazing. Food was also fantastic.
Stayed 1 night in Feb 2024
Response from Hotel staff on 2024/2/26
Thank you very much for choosing our hotel on this occasion. We sincerely appreciate your feedback and comments regarding your stay. We are delighted to hear that you enjoyed your time with us and that you particularly liked the meals. We will continue to strive to provide you with satisfying experiences during your future stays. We would be honored to welcome you back again. Thank you for your continued patronage.

10/10 Excellent

Mayumi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Sharad

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is decent, nearby Susuki grasslands are a sight to behold but no coin laundry/ microwave/ vegetarian food options may make it difficult for some families. Onsen is decent, tennis courts/golf facilities are good too. Although overall staff behavior was kind and polite but front desk’s plain refusal when asked for a water bottle at the time of checkout definitely didn’t leave a good mark.
Stayed 3 nights in Dec 2023
Response from Hotel staff on 2023/12/5
Thank you very much for choosing to stay with us, and for taking the time to share your feedback on your recent visit. We appreciate your kind words and comments.We are delighted to learn that, overall, your stay was satisfactory. However, we sincerely apologize for any shortcomings in our facilities and culinary offerings that may have affected your overall satisfaction. Additionally, we deeply regret any discomfort caused by the service provided by our front desk staff.Regarding the issue with water, we typically provide a sufficient number of bottled waters in each guest room. However, we acknowledge that our communication about additional water sources may have been insufficient, and we apologize for any inconvenience caused.Your feedback is invaluable to us, and we assure you that we are taking immediate steps to address the areas where we fell short. Our goal is to continuously improve and provide a more enjoyable experience for all our guests.We appreciate your understanding and hope that you will consider staying with us again in the future. It would be our pleasure to welcome you back and demonstrate the improvements we are making to ensure your satisfaction.Thank you once again for your patronage.

8/10 Good

Elisabetta

Traveled with family
Liked: Cleanliness, staff & service, amenities
It’s a big, old world hotel. We probably booked the cheapest of the rooms, which was still very expensive for what it was: a bit stuffy, old 2 twin beds room, no television, tiny old bathroom. I guess the high price was because of the holiday weekend. The view was very nice though (on the golf practice and mountains), and the Onsen was very pleasant. The staff was friendly and helpful, but communication was complicated as no one really spoke English.
Stayed 2 nights in Nov 2023
Response from Hotel staff on 2023/12/1
We sincerely thank you for choosing our hotel for your stay. We appreciate your feedback and comments on your experience during your stay. We are delighted to hear that overall you were satisfied with your stay; however, we apologize for any shortcomings in communication and room expectations. We will make efforts to improve in these areas to ensure a more satisfying experience for our guests in the future. We hope to have the pleasure of welcoming you back when you visit the Hakone area again. We sincerely appreciate your continued patronage. Thank you.

10/10 Excellent

Hisako

Stayed 1 night in Oct 2023

8/10 Good

Smia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Ngoc

Stayed 1 night in Aug 2023

10/10 Excellent

amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place! We really enjoyed our stay. Hot spring out side has beautiful views!
Stayed 1 night in Mar 2023
Response from Hakone Sengokuhara Prince Hotel on 2023/5/3
Thank you very much for using our hotel this time. We would also like to thank you for your evaluation of your stay.I am very happy to hear that you enjoyed your stay. I am very happy to hear that you enjoyed the hot springs and the scenery. Thank you for all the compliments and comments.We will continue to do our best to provide you with a satisfying stay, so we hope you will visit us again when you go to Hakone.We are looking forward to seeing you again.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from 箱根仙石原プリンスホテル on 2023/2/27
この度は当ホテルをご利用いただきまして、誠にありがとうございます。また、ご滞在について評価を頂戴しました事も、重ねて御礼を申しあげます。ご滞在は全般的にご満足いただけたようで、大変うれしく思います。高い評価を頂戴し大変恐縮でございます。これからも皆さまにご満足いただけるご滞在を提供できるよう、スタッフ一同努めてまいりますので、また箱根にお出かけの際は、ぜひ再訪をお待ちしております。今後とも御愛顧賜わりましたら幸いです。

10/10 Excellent

Jacob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel to visit for Hakone and it's onsens/ hot springs. I highly recommend staying with this hotel. Staff is beyond kind and accommodating. There is a French restaurant with a once in a lifetime view and food courses that I would recommend splurging on. Great stay.
Response from Hakone Sengokuhara Prince Hotel on 2022/12/21
Thank you very much for using our hotel this time. We would also like to thank you for your feedback regarding your stay.We are very happy to hear that you were satisfied with your stay in general. Thank you very much for your kind words of praise. We are very happy that we were able to provide you with a stay that meets your expectations.We will continue to do our best to provide you with a pleasant stay, so if you have the opportunity to visit Hakone, we look forward to seeing you again.

10/10 Excellent

kenyu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot springs and the room was very satisfactory.
Stayed 1 night in Dec 2021
Response from Hakone Sengokuhara Prince Hotel on 2021/12/22
Dear our valuable guest, Thank you for staying at Hakone Sengokuhara Prince Hotel. We appreciate your valuable feedback. It was our pleasure that you enjoyed the stay at our hotel. It was our honor that you gave us a lot of comments. We look forward to welcoming you again.

10/10 Excellent

yurie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from 箱根仙石原プリンスホテル on 2021/11/25
この度は当ホテルをご利用いただきまして、誠にありがとうございます。また、評価のフィードバックを頂戴しました事も、重ねて御礼を申しあげます。 ご滞在は全般的にご満足いただけたご様子で、大変うれしく思います。高い評価を頂戴し大変恐縮でございます。 今後もご満足いただけるご滞在を提供できるよう、スタッフ一同努めてまいります。 また、箱根にお出かけの機会がございましたら、ぜひまたのご利用をお待ちしております。

8/10 Good

Michiru

Stayed 1 night in Oct 2021
Response from 箱根仙石原プリンスホテル on 2021/10/23
この度は当ホテルをご利用いただきまして、誠にありがとうございました。また、ご滞在の評価を頂戴できました事も、重ねて御礼を申しあげます。 概ねご満足いただけたご様子ですが、一部不行き届きがあったものと思いますので、ひとつひとつサービスを見直し、改善を図ってまいりたいと存じます。 また、箱根にお出かけの機会がございましたら、ぜひおまたのご来館をお待ちしております。次回は、すべてにおいてご満足いただけるよう、スタッフ一同努めてまいります。

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2021
Response from 箱根仙石原プリンスホテル on 2021/9/7
この度は当ホテルをご利用いただきまして、誠にありがとうございました。また、評価のフィードバックをいただきました事も、重ねて御礼を申しあげます。 次回は満点評価を頂戴できるよう、さらに改善を図ってまいりたいと存じます。 また、箱根にお出かけの機会がございましたら、ぜひまたのご利用をお待ちしております。

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good ubication. Not flexibility for solcing problem st room
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2019

2/10 Terrible

Pam, Chicken

The rooms were large closet size, the hotel was extremely outdated and there was no transportation to the lake. There might have been some practice golf at a driving range but no golfing. The hot springs were down due to the typhoon. Basically there was nothing to do and we were stuck...Staff spoke LIMITED English and there was one dining room for bus crowds and a few Japanese groups. The view of the mountains was fantastic...
Stayed 2 nights in Oct 2019

6/10 Okay

Omer

Traveled with family
Liked: Cleanliness
The hotel is located 800 meter from nearest bus station, not a big deal but if you have to push 3 trollies up hill it doesn't make a great holiday start. The buffet is very expensive so make sure it is included in reservation because there is not much around apart from a 7 eleven so you end up paying 70USD per person for a standard dinner buffet.
Stayed 3 nights in Sep 2019

8/10 Good

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds. Room comfortable. Transportation excellent. It’s great that they offer the pick up and drop of service to All good.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2019

8/10 Good

Neo

Liked: Staff & service, property conditions & facilities, room comfort
Greeneries
Greens everywhere. Getaway from city.
Stayed 5 nights in Jun 2019

10/10 Excellent

Beth A, Queenstown

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, but food over budget
The hotel was lovely and service exceptional. Grounds and scenery spectacular. The restaurant was pricey with no alternative close by. I have to admit our dinner and wait service was superb, just beyond our budget. One issue... the shuttle service from the train station and local bus stop was not clear to us (or another group of travelers) . We did not know it was available based on Hotels.com info. We rolled suitcases .4 miles up and down hills and over a gravel road. THEN we found out the was a service with gratious, helpful staff.
Stayed 1 night in May 2019

8/10 Good

Arie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

10/10 Excellent

Charnchai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great quiet hotel
A beautiful hotel. We stayed 3 nights on half board. and the hotel kindly gave us a plate of delicious steaks as a complimentary addition to the buffet dinner meals. So kept us happy with the food choices.
Stayed 3 nights in Apr 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst experience with any hotel all over the world. the room is not matching the pictures shown on the website. They kept me in a room in the basement, with the pretext that they are fully booked. very small , the smell of the bathroom couldnt make me sleep all the night. the carpet is very dirty. The Onsen they described on Expedia doesnt match the reality, it s only a small bath with very bad smell. The breakfast was terrible, no varieties and all is Japanese style. I dont recommend anybody to visit this hotel, it s very expensive comparing with other excellent hotels.
Stayed 1 night in Mar 2019

10/10 Excellent

Satbir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, excellent breakfast and dinner, location a little out of Hakone, but pretty convenient and good service from hotel to bus stop, etc
Stayed 2 nights in Mar 2019

8/10 Good

Stacey, Honolulu

Liked: Cleanliness, staff & service
Disliked: Room comfort
One night of fun in Hakone
This is a very nice hotel golf course. The view is very nice outside but the hotel location is far out of the main road and main transportation. To get to the hotel you will have to drive a long extended winding road; not accessible to any convenient store nearby. The dinner buffet is outrageously expensive as Y5800 yen a person. However breakfast is reasonable rate with the booking. The breakfast spread is your typical Asian warm buffet with breads, scramble egg, sausages; salad bar and fish. My husband do not eat fish so he had to work with just the curry sauce and rice, few sausages and bacon. We had three twin bed for three people; small and hard bed. Room was hot during our stay because they turn off the AC if its cold outside. Onsen is separate gender; Women's onsen is very nice and comfortable ...
Stayed 1 night in Mar 2019

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Absolutely incredible hotel - the service was incredible, all the staff were very helpful and friendly, the room had everything you needed and the location was great
Stayed 3 nights in Feb 2019

8/10 Good

G

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel. Shuttle was brilliant. Carpets in the room were a bit dusty
Stayed 2 nights in Jan 2019

8/10 Good

KM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and spacious room.Although it is a bit old but well kept in excellent condition. The hotel staff is very polite and offer pickup for guest from nearest bus stop. Received 5 star treatment even though staying one night.
Stayed 1 night in Nov 2018

8/10 Good

Christopher, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Restaurant is very expensive, and not really worth the cost.
Stayed 1 night in Nov 2018

10/10 Excellent

christy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful night!
We enjoyed the dinner. It was a delicious banquet. It had both western and Japanese food. This was very important because restaurants are hard to find in this area . There is an onsen on site. Very nice.
Stayed 1 night in Oct 2018

8/10 Good

Lay Hoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveler

Stayed 1 night in May 2018

8/10 Good

Liff, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secluded gateway to near Hakone
We had a lovely time at this hotel - the beds were good, rooms were clean, onsen was very relaxing. The only things to warn about are the location- we didn't have an issue but for older folks who plan to take the bus system, there's a big hill to climb to get to the hotel (5-10mins) if walking from the bus stop. There are some restaurants around and a Lawson beside the bus stop. a good location overall close to the T bus which takes you to togendai station to catch the ferry or cable car. We didn't eat at the hotel and cannot comment.
Stayed 2 nights in May 2018

8/10 Good

Yun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel condition is pretty good and there is a golf court in the backyard. However, the location is pretty far and you need to walk about 7-10 minutes from the bus station to the front door of the hotel. There is no restaurant nearby to choice except the hotel offered and the dinner is pretty expensive.

6/10 Okay

Gilian

Liked: Cleanliness, room comfort
Not worth the nghtmare journey
This hotel is only really suitable if you have a car or are prepared to fork out for a long and expensive taxi ride as it is in the back of beyond. Otherwise on the basis of our experience we would advise against booking this for just one night as it isn't worth all the hassle of travel. Our experience: we,arrived after a long and tortuous journey. Having been given a number to call for pick up from the bus stop it was out of service. We would have been marooned in the middle of nowhere but for the kind action of the shop assistant at a nearby convenience store who somehow after several attempts or a different number managed to get through to the hotel. The nightmare continued when we asked about dinner to be told there were no tables available! As it happened it was my birthday so I had to play on this to persuade them that they couldn't surely expect guests arriving at 7pm to find an alternative (and what alternative would there have been but to back track to the convenience store for a few basics in the dark?).. Although one member of staff had good English, several had very poor English language skills and couldn't even understand the very basics. As many others have previously commented the place is a bit tired and dated and needs a makeover. The best bit for us was the outdoor onsen with the backdrop of the mountains -the real saving grace of the whole trip - so rising early the next morning we made use of this before having an overpriced breakfast and leaving.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay. Golf course resort hotel.
Nice older hotel with comfortable beds and golf course / mountain views from many of the rooms. Tried to check in a bit early but was unable to do so which was a bit frustrating but not overly so as Japanese customer service is always just straight by the book.
Stayed 1 night in Sep 2017

10/10 Excellent

Mayumi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and resort, highly recommended
We stayed for one night in early April. The entire experience from check in to check out were outstanding, and left a great impression. There were beautiful mountain views every where, in our room, in the dining area, and even in the souvenir shop. The location itself is close to the very beautiful Venetian glass museum which we also enjoyed very much. Wish we could have stayed for longer, and will most certainly be back again in the future!

10/10 Excellent

Christina, Stouffville, ON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel at Hakone!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spent only one night but pleasantly surprised
Had enough room for the 3 of us. Arrived at night so did not see much of hotel. Nice gift shop. Beds were comfortable

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a very nice hotel although is secluded but have beautiful views of the area, sat next to the golf course. Very relaxing and peaceful feel