大廳

黑格斯敦溫德姆戴斯飯店的評分

2 out of 5
黑格斯敦溫德姆戴斯飯店
1101 Dual Hwy, Hagerstown, MD

評論

6.4
10 分,有夠讚;919 則評論中有 133 則" "
8 分,不錯哦;919 則評論中有 291 則" "
6 分,一般般;919 則評論中有 231 則" "
4 分,不太好;919 則評論中有 140 則" "
2 分,很糟糕;919 則評論中有 124 則" "

6.8/10

整潔度

7.2/10

員工素質

5.6/10

設施服務

6.2/10

住宿環境和硬體

5.6/10

環保程度

評論

8/10 不錯哦

Joseph,Cincinnati

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was very weird that there was nowhere to hang clothes on hangers.
於 2024 年 4 月住了 4 晚
Manager 於 2024年4月28日回覆
Hello Joseph,We appreciate your feedback and will share your comments with our team for future improvements. If you have any further concerns, please don't hesitate to contact our management team directly. Thank you for choosing to stay with us.

6/10 一般般

Shadi

喜歡:整潔度和員工素質
It's right off the main road so you can hear the traffic and everything is old but in working condition
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月27日回覆
Hello Shadi, We regret to hear that you were disturbed by the traffic noise during your stay. Our hotel aims to maintain our facilities to ensure functionality. Should you have any further feedback or concerns, please don't hesitate to contact us directly.

10/10 有夠讚

Dwayne

喜歡:整潔度、員工素質和住宿環境和硬體
Great customer service
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月14日回覆
Hello Dwayne,Thank you for your kind words about our customer service! We strive to provide excellent service to all our guests. We appreciate your feedback and hope to welcome you back in the future for another great experience.

10/10 有夠讚

James

喜歡:整潔度、員工素質和住宿環境和硬體
Good place if your working and fairly cheap
於 2024 年 2 月住了 3 晚
Manager 於 2024年2月10日回覆
Hello James,Thank you for staying with us and for sharing your feedback. We're glad to hear that our hotel suited your budget and offered a suitable environment for work. We appreciate your patronage and hope to welcome you back in the future for another pleasant stay.

2/10 很糟糕

McKenna

情侶出遊
不喜歡:員工素質
The locks to get into the room barely worked. U have to pay extra if you have a dog. I would never stay again.
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月9日回覆
Hello McKenna,Thank you for sharing your feedback about your recent stay. We apologize for any inconvenience you experienced with the locks and the pet policy. We appreciate your input and will take it into consideration for future improvements. If you have any further concerns, please don't hesitate to reach out to our management team directly. We hope to have the opportunity to welcome you back in the future.

2/10 很糟糕

Tracy

不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 6 晚
Manager 於 2024年1月23日回覆
Hello Tracy, Thank you for choosing our hotel for your stay. We're sorry to hear that your experience did not meet your expectations. We value your opinion and encourage you to contact our hotel directly so that we can address any specific concerns you may have had during your stay. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable experience.

8/10 不錯哦

Denyse

喜歡:整潔度、設施服務和住宿環境和硬體
The hotel was convenient for me
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月19日回覆
Hello Denyse,Thank you for choosing our hotel for your stay. We're glad to hear that our location was advantageous for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

4/10 不太好

Darwin

商務旅客
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Property was old and carpet dirty, breakfast was horrible, almost nothing but some cereal and hard heggs.
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月16日回覆
Hello Darwin, Thank you for taking the time to share your feedback with us. We appreciate your comments regarding the condition of our property and the breakfast offerings. We constantly strive to improve the guest experience and your input will help us in our ongoing efforts. Please know that your concerns have been noted and will be shared with the relevant departments for further review.

2/10 很糟糕

Elissa

Never again
From the attitude of the front desk clerks to the roaches in the room this was a terrible experience. I travel a lot and this is the worst days inn I have stayed at. Even the wifi was terrible. I was traveling through for my birthday and wanted a place to stay and rest but never again Days Inn Hagerstown. Only other thing is the app needs to update the deposit because it shows 25.00 but it was 50.
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月11日回覆
Hello Elissa, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 很糟糕

Anna

不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Staff violated my rights!
My stay at Days Inn on Dual Highway, Hagerstown, MD was the worst i have ever experienced! The maid opened my room door with her master key while i was sleeping. I didn't have any clothes on. I jumped out my sleep and I asked her what she was doing in my room. She didn't answer me and continued to walk in my room and picked up the house phone and called the front desk! I was very upset! They violated my rights and neither the maid nor the front desk clerk apologize! I was very furious!!!
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月6日回覆
Hello Anna, We apologize for any inconvenience you may have experienced during your stay. Our team takes matters like these very seriously and we assure you that we will be addressing this issue internally. Please feel free to contact our management team directly to discuss your concerns further. Thank you for bringing this to our attention.

10/10 有夠讚

Malcolm

喜歡:整潔度和住宿環境和硬體
於 2023 年 11 月住了 5 晚
Manager 於 2023年12月7日回覆
Hello Malcolm,We truly appreciate your 5-star rating! It was a pleasure having you as our guest and we're delighted to know that you had a wonderful stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

2/10 很糟糕

Shelly

情侶出遊, 團體旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
The rooms were nice size but the shower didn’t put out hot water and the heater/ac didn’t work. The staff were nosy and mean. They did not follow the guidelines nor prices they put on this site. They claim the fee is only $25 on here but charge $50 then state they have no control over what is put on a third party site. They did not make clear the rules on guests at check in and then wished for me to vacate the property after a dispute over this fact and unwillingness to pay an additional $30 for the extra person that was not planned.
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月30日回覆
Hello Shelly, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. We are dedicated to providing a comfortable environment for all of our guests, and we regret to hear about the issues you encountered with the shower and HVAC system. As for the pricing discrepancy, we apologize for any confusion. While we strive to maintain accurate information on third-party websites, we recommend contacting our front desk directly for the most up-to-date information on fees and charges. We regret if there was any miscommunication regarding our guest policies. We always aim to be transparent and provide clear guidelines at check-in. We appreciate your feedback and will take it into consideration to further improve our services. Should you have any further concerns or require assistance, please do not hesitate to reach out to our management team directly. We value your feedback and hope to have the opportunity to welcome you back in the future for a more pleasant stay.

8/10 不錯哦

Eileen

家庭旅遊
Room was good. Time for serving breakfast was not very long . We came down at 9:07 am & it was closed & food put away. A suggestion is to have breakfast time a little bit longer because sometimes people like to sleep in abit later. I was disappointed when we got down there to grab some breakfast and it closed at 9:00 am. Maybe they could extend the breakfast served until 10am.
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月30日回覆
Hello Eileen,Thank you for your feedback regarding the breakfast service. While we appreciate your suggestion to extend the breakfast hours until 10 am, we currently offer a generous time slot for our guests to enjoy their meal. We apologize for any inconvenience caused and will take your comments into consideration for future improvements. We hope you had an overall pleasant stay and would love to welcome you back in the future.

2/10 很糟糕

JAMIL

於 2023 年 11 月住了 1 晚
Manager 於 2023年12月16日回覆
Hello JAMIL,We apologize for any dissatisfaction you may have experienced during your stay. We encourage you to reach out to our hotel directly so that we may address any concerns you have. We value our guests' feedback and always strive to improve our services.

10/10 有夠讚

Alan

喜歡:整潔度、員工素質和住宿環境和硬體
不喜歡:設施服務
Friendly staff,clean grounds,room and lobby. Competitive pricing. No issues during my short stay.
於 2023 年 11 月住了 2 晚
Manager 於 2023年11月19日回覆
Hello Alan,Thank you for taking the time to share your positive experience. We appreciate your kind words about our friendly staff, clean grounds, and competitive pricing. We strive to provide a pleasant stay for all our guests and it's great to know that we met your expectations. We look forward to welcoming you back in the future.

10/10 有夠讚

Dana

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
The staff is awesome. Ahmed at the front desk is very friendly and helpful. I've been there for months and they were very accommodating
於 2023 年 11 月住了 2 晚
Manager 於 2023年11月18日回覆
Hello Dana,Thank you for your kind words about our staff, particularly Ahmed at the front desk. It's wonderful to hear that they were friendly and accommodating throughout your stay with us. We appreciate your continued support and hope to welcome you back in the future for another great experience.

2/10 很糟糕

Emile

情侶出遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Ça ne mérite pas deux étoiles, c’est malpropre, désuet et insecurisant
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月15日回覆
Hello Emile, Nous sommes désolés d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes. Nous prenons vos commentaires au sérieux et nous nous efforçons constamment d'améliorer nos installations et nos services. Nous vous encourageons à contacter notre équipe de direction afin de discuter de vos préoccupations plus en détail.

6/10 一般般

PETER

於 2023 年 10 月住了 1 晚
Manager 於 2023年11月18日回覆
Hello PETER, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your comments and will take them into consideration as we strive to improve our services. If you have any further concerns, please feel free to reach out to our management team directly.

8/10 不錯哦

Frederick

於 2023 年 10 月住了 1 晚
Manager 於 2023年10月24日回覆
Hello Frederick,Thank you for your positive rating! We're thrilled to hear that you had such a great experience with us and we look forward to welcoming you back again soon.

6/10 一般般

Tracy

不喜歡:住宿環境和硬體
Nonsmoking Room smelled like an ashtray.
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月20日回覆
Hello Tracy ,I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

2/10 很糟糕

Kenneth

This place really stinks outdated old blankets and then they want a 50 dollar deposit for what ??
於 2023 年 10 月住了 2 晚
Manager 於 2023年10月20日回覆
Hello Kenneth, We apologize for any inconvenience caused. Our team strives to provide a comfortable stay and we appreciate your feedback. The deposit is to ensure the safety of our property and will be fully refunded upon check-out.

6/10 一般般

Clifford

於 2023 年 10 月住了 1 晚
Manager 於 2023年11月3日回覆
Hello Clifford, Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We appreciate hearing about your experience and apologize for any inconvenience you may have encountered. Should you have any further concerns, please reach out to our management team directly. We value your feedback and hope to welcome you back in the future for an improved stay.

4/10 不太好

真實旅客

家庭旅遊
不喜歡:整潔度、員工素質和客房舒適度
於 2023 年 10 月住了 2 晚
Manager 於 2023年10月11日回覆
Dear Guest,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 一般般

lorraine

喜歡:員工素質
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月7日回覆
Hello lorraine,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

2/10 很糟糕

Adrienne

商務旅客
喜歡:員工素質
不喜歡:整潔度和設施服務
Bed was terribly uncomfortable and cheap towels/blankets made it for an unpleasant stay. Overall the place was pretty shabby compared to their competitors.
於 2023 年 7 月住了 1 晚
Manager 於 2023年9月26日回覆
Hello Adrienne ,Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making every possible effort to provide comfortable, clean, and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us insights into your experience and gives us a chance to improve.

2/10 很糟糕

Samantha

親子旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The guy at the front was unbelievably rude denied any quests coming into my room or anyone coming in too even help me get settled into the room. Refused my daughter's coming in too say goodbye too me for the night the room was terrible too the point that I couldn't even stay it smelled terrible of smoke and mold, the hallway smelled of burning rubber, I've never smelled anything like it. It's a terrible hotel and staff is even worse. It should be closed down
於 2023 年 9 月住了 2 晚
Manager 於 2023年9月16日回覆
Hello Samantha,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

4/10 不太好

Bruce

不喜歡:整潔度和住宿環境和硬體
The elevator was broken so I had to use the stairway and in the morning at the free continental breakfast the juice machine was broken down
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月11日回覆
Hello Bruce,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

2/10 很糟糕

steven

不喜歡:整潔度、員工素質和住宿環境和硬體
Dirtiest hotel I have ever been. Motel are cleaner. Worst customer service. Harried us up to leave. Could not even bring breakfast to
於 2023 年 7 月住了 1 晚
Manager 於 2023年8月3日回覆
Hello steven, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

4/10 不太好

Victoria

情侶出遊, 商務旅客
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property had a strange smell on corridor. Foyer furniture looked dirty. Room was scant. small tv hanging on wall. Small desk No other furniture except bed Will avoid Days Inn in the future
於 2023 年 7 月住了 1 晚
Manager 於 2023年8月3日回覆
Hello Victoria, I regret to discover that you weren't thoroughly impressed with us during your most recent stay most especially about the cleanliness of the room. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

10/10 有夠讚

Joseph

於 2023 年 7 月住了 1 晚
Manager 於 2023年8月1日回覆
Hello Joseph,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

4/10 不太好

Patrick

於 2023 年 7 月住了 1 晚
Manager 於 2023年8月8日回覆
Hello Patrick,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 有夠讚

Dana

於 2023 年 7 月住了 1 晚
Manager 於 2023年8月8日回覆
Hello Dana,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

8/10 不錯哦

Leslie

不喜歡:整潔度和住宿環境和硬體
於 2023 年 7 月住了 1 晚
Manager 於 2023年7月18日回覆
Hello Leslie,It was our privilege to earn your business and we hope to host you again on your next trip.

4/10 不太好

Bernard

不喜歡:整潔度和員工素質
於 2023 年 6 月住了 1 晚
Manager 於 2023年7月7日回覆
Hello Bernard,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 不錯哦

Cheryl,Owings

喜歡:住宿環境和硬體
I can smoke in my room
於 2023 年 7 月住了 1 晚
Manager 於 2023年7月5日回覆
Hi Cheryl,Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.

6/10 一般般

michael

商務旅客
Your typical budget motel: the whole place looks worn and smells like smoke. "Free continental breakfast " is a few supermarkets muffins pulled from a freezer or Fruit Loops and milk. Don’t think this place is working with the county to house homeland like many of their competitors, but there were several sketchy looking people hanging around all hours of the day.
於 2023 年 6 月住了 3 晚
Manager 於 2023年6月30日回覆
Hello michael,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

8/10 不錯哦

Kathy

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 3 晚
Manager 於 2023年6月17日回覆
Hello Kathy,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 不錯哦

Stephen,Norwalk

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 6 月住了 1 晚
Manager 於 2023年6月12日回覆
Hello Stephen,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 很糟糕

Donald

不喜歡:整潔度、員工素質和住宿環境和硬體
I booked a room for the time my employer allotted I would be down there for. The employer time changed, and had to check out a day early. Spone with the hotel manager there when checking out and asked if I can get a refund for the day/night I paid for but no longer needed. Manager said because booked through a 3rd party would have to request the refund through them and that they would let the 3rd party know they accept the refund. Spoke with 3rd party who reached out to hotel and the manager lied to the 3rd party rep and said they never said that. Talk about ripping a person off to gain a few dollars for themselves and not honoring their word!
於 2023 年 5 月住了 3 晚
Manager 於 2023年6月3日回覆
Hello Donald,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

2/10 很糟糕

Michael

不喜歡:整潔度、員工素質和住宿環境和硬體
This the worst hotel we have ever stayed in. Stained carpets, rundown halls and bedrooms, terrible breakfast offerings, slow internet and unclean rooms.
於 2023 年 5 月住了 1 晚
Manager 於 2023年6月3日回覆
Hello Michael,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

10/10 有夠讚

Dana

於 2023 年 5 月住了 4 晚
Manager 於 2023年6月22日回覆
Hello Dana,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

2/10 很糟糕

Dwyane

家庭旅遊
不喜歡:住宿環境和硬體
OMG,, It smells everywhere, carpet is dirty, the lobby looks like it is 20 years old.
於 2023 年 5 月住了 1 晚
Manager 於 2023年5月30日回覆
Hello Dwyane, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

4/10 不太好

charles

不喜歡:整潔度和住宿環境和硬體
於 2023 年 5 月住了 1 晚
Manager 於 2023年5月27日回覆
Hello charles,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 很糟糕

RAY-SHON

不喜歡:整潔度和住宿環境和硬體
this property was the WORST property ive ever booked its as bad or worst as the super 8 it was dirty and seamed to be on its last leg omg...
於 2023 年 5 月住了 2 晚
Manager 於 2023年5月26日回覆
Hello RAY-SHON, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

2/10 很糟糕

Tamara

家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Will never book another Days Inn plus any posted hotel pictures will be viewed with a jaded eye. This property looked ok (not a Hilton or Hyatt but wasn’t looking for that) and was more interested in value/a clean pit stop on a weeklong road trip. Very disappointed!
於 2023 年 5 月住了 1 晚
Manager 於 2023年5月21日回覆
Hello Tamara,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our property and also our value. We hope to see you again in the future.

10/10 有夠讚

Dana

喜歡:整潔度、員工素質和設施服務
The staff are wonderful. My room is always clean. It's very comfortable
於 2023 年 5 月住了 4 晚
Manager 於 2023年5月20日回覆
Hello Dana,It means so much to have earned your business. We appreciate the feedback regarding our staff and your insights regarding our room. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

6/10 一般般

Kevin

團體旅遊
喜歡:員工素質
不喜歡:住宿環境和硬體
於 2023 年 5 月住了 1 晚
Manager 於 2023年5月17日回覆
Hello Kevin,It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 很糟糕

Gregory

家庭旅遊
不喜歡:員工素質
Thumbs down
The front desk staff specifically the man with glasses blue and white shirt w jeans had the WORST customer service skills I have ever experienced. He thrives in expressing everything that will not work for you instead of going the extra mile for ALL customers.
於 2023 年 5 月住了 1 晚
Manager 於 2023年5月17日回覆
Hello Gregory, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

4/10 不太好

James

情侶出遊
喜歡:整潔度
Was Charged $50 as a deposit That was supposed to be returned to our credit card. It’s been over a week and no credit yet. We needed an ice bucket, and the manager didn’t believe we didn’t have one, and came to our room to look. Insulting won’t be staying there again
於 2023 年 5 月住了 1 晚
Manager 於 2023年5月12日回覆
Hello James, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

6/10 一般般

Emma

於 2023 年 5 月住了 1 晚
Manager 於 2023年5月10日回覆
Hello Emma,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.