Dear Vincy, Thank you for staying at our hotel and sharing your positive comments. Shangri-La Hotel Guilin is located near the Yushan Bridge, on the east bank of the Lijiang River (the starting point of the elite section of the Li River Scenic Area in downtown), making you feel like you are in the corner of paradise. Without leaving the hotel, you can enjoy various local snacks at the “Food Booth” in the lobby and experience Guilin culture and custom by participating or watching the Bamboo Dance and Mini Cuengh Shows every Tuesday, Thursday, Saturday and Sunday. Our hotel also has many recreation facilities and activities for children, including Kids Club, Game Lounge, Mini Zoo, Mini Royal train, rock climbing, bumper boats, cobblestone painting, cooking classes, etc., so that children can have full of fun in the hotel every day. Look forward to welcome you back to Shangri-La Hotel, Guilin in the future.

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking time to give your comments. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We have taken note of your comments on our breakfast and staff. Rest assured that actions will be taken to rectify the situation in order to strive for better customer service in the future. Once again, thank you for your kind comments and regard hotel as the preferred choice of yours in Guilin. Look forward to welcome you back to Shangri-La Hotel, Guilin in the future.

Dear Ho Ling, Thank you very much for your rating. It is a pleasure indeed to receive full score from you, and we will work harder to maintain the quality of our service. Look forward to welcome you back to Shangri-La Hotel, Guilin in the future.

尊敬的Victor， 尊敬的宾客：感谢您选择下榻桂林香格里拉大酒店，利用宝贵的时间分享您的入住体验并对我们的工作给予肯定。很遗憾酒店周边环境没能达到您的期望。期待您的再次光临！

尊敬的宾客：感谢您入住桂林香格里拉大酒店并利用宝贵的时间分享您的入住体验。非常感谢您的意见，我们会根据您的反馈加以改进。期待您的再次光临。

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking time to leave your comments. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We are disappointed that we were not able to meet your expectations during your stay. Thank you again for your comments. Look forward to welcome you back to Shangri-La Hotel, Guilin in the future. We welcome comments from our guests in order that we can maintain and improve our services and facilities.

尊敬的宾客：感谢您入住桂林香格里拉大酒店并利用宝贵的时间分享您的入住体验。酒店周边环境一直在改善，预计到今年10月底以前，酒店周边村庄的房屋将全部拆除，漓江边的慢行步道已经全部畅通无阻，可以从酒店一直步行至解放桥（市中心位于解放桥一侧）。很遗憾我们未能达到您的期望。关于您提及的儿童游乐园收费一事，很遗憾酒店现阶段暂无对儿童乐园免费开放的计划。我们后花园有一个免费的小型游乐场，有滑滑梯等娱乐设施。您也可扫描二维码关注酒店微商城，我们会不定期在微信商城开展包括儿童乐园在内的优惠活动。真诚期待您的下次光临！

尊敬的宾客：感谢您选择下榻桂林香格里拉大酒店，利用宝贵的时间分享您的入住体验并对我们的工作给予肯定。期待您的再次光临！

Dear value guest, Thank you very much for your recent stay at the Shangri-La Hotel, Guilin and taking up the time to bring to our attention on your experience. We are very disappointed that we were not able to meet your expectations during your stay. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. In order to improve our service quality, it would be deeply appreciated if you would advise us of more details by dropping email at your convenience. Once again, thank you for your comments and we sincerely hope that we will have the opportunity to welcome you back to Shangri-La Hotel, Guilin in the future.

Dear value guest, Thank you very much for taking up the time to write in regards of your recent stay. It is a pleasure indeed to receive such wonderful comments from you, and your encouraging comments will be passed on to our team accordingly. Look forward to welcome you back to Shangri-La Hotel, Guilin in the future.

Dear value guest, Thank you very much for your recent stay at the Shangri-La Hotel, Guilin and taking up the time to bring to our attention on your experience. We are very disappointed that we were not able to meet your expectations during your stay. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. In order to improve our service quality, it would be deeply appreciated if you would advise us of more details by dropping email at your convenience. Once again, thank you for your comments and we sincerely hope that we will have the opportunity to welcome you back to Shangri-La Hotel, Guilin in the future.

尊敬的宾客：感谢您选择下榻桂林香格里拉大酒店，利用宝贵的时间分享您的入住体验并对我们的工作给予肯定。期待您的再次光临！

尊敬的Yu Chien：感谢您下榻桂林香格里拉大酒店，并利用宝贵时间对我们作出点评。您的意见我们已记录。诚然，这些出现在对客服务流程中的问题是难以让人接受的，同时它也不是您所期望的香格里拉热情好客、每时每刻令客人喜出望外待客之道的体现。请相信我们将认真对待您的意见并采取措施予以纠正，将加强卫生检查及员工培训以确保为客人提供更舒适的入住环境。再次感谢您给我们提出的宝贵意见。欢迎您将来再次光临桂林香格里拉大酒店。

尊敬的宾客：感谢您下榻桂林香格里拉大酒店，并对我们做出满意的点评，我们感到十分荣幸。酒店环境优美，坐落于漓江东岸虞山桥畔（漓江风景市区精华段的起点），让您宛若置身天堂一角。为了让客人足不出户就能体验桂林的特色美食和人文风俗，我们在大堂设置了“美食街”，为客人提供桂林的各种特色小吃，并且每周二、四、六、日为客人安排了民俗表演。酒店还有深受孩子们喜爱的宝贝乐园、游乐天地、迷你动物园以及小火车、攀岩、碰碰船、漓江鹅卵石彩绘、烹饪课程等，让孩子们在酒店的每一天都充满乐趣。真诚期待您的下次光临！

Dear value guest, Thank you very much for taking up the time to write in regards of your recent stay. It is a pleasure indeed to receive such wonderful comments from you, and your encouraging comments which will be passed on to our team accordingly. Look forward to welcome you back to Shangri-La Hotel, Guilin in the future.