客房內保險箱、書桌、遮光布/窗簾、熨斗/熨衣板

市區凱藝套房飯店的評分

2.5 out of 5
市區凱藝套房飯店
321 S Washington St, Green Bay, WI

評論

8.0

非常好

10 分,有夠讚;594 則評論中有 213 則" "
8 分,不錯哦;594 則評論中有 229 則" "
6 分,一般般;594 則評論中有 89 則" "
4 分,不太好;594 則評論中有 40 則" "
2 分,很糟糕;594 則評論中有 23 則" "

8.2/10

整潔度

8.6/10

員工素質

7.4/10

設施服務

7.6/10

住宿環境和硬體

7.2/10

環保程度

評論

10/10 有夠讚

Tara

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Needs more handicap parking
於 2024 年 4 月住了 2 晚
Hotel Manager 於 2024年4月20日回覆
Dear Tara,Thank you for your kind feedback. Ensuring accessibility for all our guests, including those with disabilities, is a priority for us. We apologize for any inconvenience caused by the lack of handicapped parking spaces. Your feedback is important, and we will look into ways to improve our parking accommodations to better meet the needs of all our guests. We hope to have the opportunity to welcome you back in the future.Sincerely, Erica DiazGeneral Manager

10/10 有夠讚

musiimenta

家庭旅遊
喜歡:設施服務
Clean, nice breakfast
於 2024 年 4 月住了 2 晚
Hotel Manager 於 2024年4月13日回覆
Dear musiimenta,Thank you for your glowing feedback. We're thrilled to hear that you enjoyed your stay! Providing a clean environment and delicious breakfast options are top priorities for us, and we're delighted that we met your expectations. We hope to welcome you back for another great experience soon!Sincerely, Erica DiazGeneral Manager

10/10 有夠讚

Ricardo

喜歡:整潔度、員工素質和住宿環境和硬體
Good
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月8日回覆
Dear Ricardo,Thank you for your stay and the positive comments. Guest satisfaction is our biggest reward. We care for our guests and the people around us. Looking forward to welcoming you again. Sincerely, Erica DiazGeneral Manager

2/10 很糟糕

Amanda

喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
Very dirty and random people standing and smoking in hallways.
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月8日回覆
Dear Amanda,We're deeply sorry to hear about your disappointing experience during your stay. Cleanliness and guest safety are our top priorities, and we apologize for falling short of expectations. Rest assured, we take your feedback seriously and will address the issues with our housekeeping and security teams to ensure a more comfortable and secure environment for our guests. We appreciate you bringing these concerns to our attention. We hope to have the opportunity to regain your trust on a future visit.Sincerely, Erica DiazGeneral Managermitul.patel5@stayatchoice.comQuality Inn & Suites Downtown920-785-6864

10/10 有夠讚

Chaliegha

喜歡:整潔度和員工素質
Like the room
於 2024 年 2 月住了 1 晚
Hotel Manager 於 2024年4月4日回覆
Dear Chaliegha,Thank you so much for your fabulous feedback. We are so pleased that you liked our hotel rooms. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had such a peaceful stay. We look forward to having you with us again soon. Sincerely, Erica DiazGeneral Manager

8/10 不錯哦

Marisela

喜歡:整潔度、員工素質和住宿環境和硬體
Hotel Manager 於 2024年4月4日回覆
Dear Marisela,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Erica DiazGeneral Managermitul.patel5@stayatchoice.comQuality Inn & Suites Downtown920-785-6864

4/10 不太好

Wendy

不喜歡:整潔度、員工素質和住宿環境和硬體
Handicap room accommodations not met even though I stressed the importance at check in and soon after check in again. My daughter has no mobility. She couldn’t access the tub nor the pool. Very unacceptable.
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年4月2日回覆
Dear Wendy,We're deeply sorry for failing to meet your daughter's accessibility needs despite your repeated requests. Ensuring all guests' comfort and convenience, especially in special circumstances, is paramount to us. We'll investigate what went wrong and take immediate steps to rectify the situation. Please accept our sincerest apologies, and we hope to have the opportunity to make it right in the future.Sincerely, Erica DiazGeneral Manager

10/10 有夠讚

Cassandra

於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年4月19日回覆
Dear Cassandra,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Erica DiazGeneral Manager

8/10 不錯哦

Sandy

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
It was quite and I felt safe
於 2024 年 3 月住了 2 晚
Hotel Manager 於 2024年3月26日回覆
Dear Sandy,Thank you for your positive feedback. We're delighted to hear that you found our establishment quiet and felt safe during your stay. Your peace of mind is of utmost importance to us, and we're thrilled to have provided an environment where you can relax and feel secure. We hope to continue exceeding your expectations in the future. Looking forward to welcoming you back for another peaceful stay.Sincerely, Erica DiazGeneral Manager

8/10 不錯哦

Craig

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年3月18日回覆
Dear Craig,Thank you for the stay and the feedback. We are confident you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Erica DiazGeneral Manager

10/10 有夠讚

Deanna

喜歡:整潔度、員工素質和住宿環境和硬體
We were there there for a medical procedure and was very comfortable and satisfied. Front desk was also very helpful. Will stay here again...gorgeous pool even though we didn't swim. People were enjoying it.
於 2024 年 3 月住了 2 晚
Hotel Manager 於 2024年3月16日回覆
Dear Deanna,Thank you for your wonderful feedback. We're pleased to hear that you had a comfortable and satisfying stay with us, especially during your medical procedure. It's great to know that our front desk team was helpful and contributed to your positive experience. We look forward to welcoming you back. Hopefully, next time you can enjoy our gorgeous pool!Sincerely, Erica DiazGeneral Manager

6/10 一般般

Madison

於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年4月1日回覆
Dear Madison,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the three stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Erica DiazGeneral Manager

10/10 有夠讚

Chirs

於 2024 年 2 月住了 2 晚
Hotel Manager 於 2024年3月23日回覆
Dear Chirs,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience.Sincerely, Erica DiazGeneral Manager

8/10 不錯哦

Bryon

情侶出遊
喜歡:設施服務
不喜歡:員工素質和住宿環境和硬體
needs to have adult swim
於 2024 年 2 月住了 1 晚
Hotel Manager 於 2024年2月28日回覆
Dear Bryon,Thank you for your suggestion regarding an adult swim option. We appreciate your feedback and will certainly consider it as we strive to enhance our guests' experience. We aim to accommodate the preferences of all our guests, and your input is valuable in helping us improve our services. We hope to continue meeting your expectations and look forward to welcoming you back in the future.Sincerely, Hotel Manager

6/10 一般般

Caleb

It’s ok. Semi decent rooms at an ok price. One gripe I have is that the pool area is closed at 1030. Lots of us travel for a bowling tournament and specifically stay here for the group rate but they kick us out of the pool when we are just relaxing and having a little fun. 1030 is ok for a kids water park, but a adult pool should be open til 11 or 12. Staff is nice about it but come on. Friday/saturday nights let people have a nice night
Hotel Manager 於 2024年3月4日回覆
Dear Caleb,Thank you for your kind feedback. We're glad to hear that you found our rooms semi-decent at an okay price and that you appreciate the group rate for your bowling tournament stays. We apologize for any inconvenience caused by the pool area closing at 10:30 PM. We understand your frustration and will consider your suggestion regarding extending pool hours, especially on Friday and Saturday nights. We appreciate your understanding and hope to make your future stays more enjoyable.Sincerely, Erica DiazGeneral Manager

10/10 有夠讚

Sarah Lee

喜歡:整潔度、員工素質和住宿環境和硬體
I couldn't find anything I didn't like. I don't really expect to. The staff were amazing and very helpful. When it came to my service dog, the staff was very respectful.
於 2023 年 12 月住了 2 晚
Hotel Manager. 於 2024年1月25日回覆
Dear Sarah Lee,Thank you so much for your glowing review! We're thrilled to hear that you had an enjoyable experience and couldn't find anything to dislike. It's heartening to know that our staff made a positive impression with their amazing and helpful demeanor. We're especially glad to hear that they were respectful and accommodating regarding your service dog.We look forward to the opportunity to welcome you and your service dog back in the future.Sincerely, Erica DiazGeneral Managermitul.patel5@stayatchoice.comQuality Inn & Suites Downtown920-785-6864

10/10 有夠讚

Lindsey

寵物同遊, 團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location. Good amenities and nice breakfast! Friendly staff and ready upon arrival
於 2024 年 1 月住了 2 晚
Hotel Manager 於 2024年1月9日回覆
Dear Lindsey,Thank you for your stay. It's wonderful to hear that you enjoyed our hotel's location, amenities, breakfast, and the friendly service from our staff! Your compliments are not only rewarding but also inspiring. It is our pleasure that we were able to satisfy you. Our goal is to provide our guests with the warmest hospitality and most efficient service. We are looking forward to seeing you soon.Sincerely, Hotel Manager

10/10 有夠讚

Timothy

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Hotel Manager 於 2024年1月9日回覆
Dear Timothy,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager

10/10 有夠讚

Cheryl

於 2023 年 12 月住了 2 晚
Hotel Manager. 於 2024年1月20日回覆
Dear Cheryl,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Erica DiazGeneral Managermitul.patel5@stayatchoice.comQuality Inn & Suites Downtown920-785-6864

10/10 有夠讚

Francis

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Packer weekend!!!
於 2023 年 12 月住了 3 晚
Hotel Manager 於 2023年12月21日回覆
Dear Francis,Thank you for the review. It is really great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to seeing you again soon.Sincerely, Hotel Manager

8/10 不錯哦

BRICE

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Hotel Manager. 於 2023年12月18日回覆
Dear BRICE,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again.Sincerely, Hotel Manager

8/10 不錯哦

Rachelle

於 2023 年 12 月住了 2 晚
Hotel Manager 於 2023年12月14日回覆
Dear Rachelle,Thanks for choosing our hotel for your stay and the 4 ratings you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely, Hotel Manager

10/10 有夠讚

Kyle

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Don't be scared away by the location for Packers
Great stay for a Greenbay Packers game. While it is not walking distance to Lambeau, it is in a much more fun area to stay when you are not at the game. Walking distance to tons of bars and restaurants, and you can walk on the water. Free shuttle to the game is great, after the game not so much. Very old hotel, but it gets the job done.
於 2023 年 11 月住了 2 晚
Erica 於 2023年11月29日回覆
We are so glad you enjoyed our location even though it wasn't within walking distance to Lambeau Field. We have lots of great local restaurants and shopping in our area to make up for it. Thank you for your feedback and we hope you keep us in mind the next time you visit Green Bay.

6/10 一般般

Bryan

家庭旅遊
喜歡:整潔度和員工素質
Room was in the process of remodel tape on ceiling molding not finished lighting bad
於 2023 年 11 月住了 2 晚
Erica 於 2023年11月29日回覆
We appreciate you taking the time to leave feedback about your stay. We are still finishing up some projects and we apologize for the bad lighting as we are trying to brighten the rooms up. Thank you for staying with us and we hope to see you again.

10/10 有夠讚

shari

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Erica 於 2023年11月10日回覆
Thank you for the wonderful feedback. Come see us again soon!

10/10 有夠讚

Michael

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We were looking for a quiet, clean place to stay for one-night. This place matched our needs completely. Had a great night's sleep. Nice comfy bed.
於 2023 年 10 月住了 1 晚
Erica 於 2023年10月30日回覆
Thank you for leaving us a review about your stay! It sounds like we provided exactly what you needed and we hope to see you again soon.

4/10 不太好

DESISLAVA

家庭旅遊
喜歡:員工素質
不喜歡:住宿環境和硬體
This was honestly the least welcoming hotel I’ve ever stayed at. I booked 2 queen beds: was given a room with 1 queen bed. Breakfast bar was simple - out of 6 buffet containers only 4 were full - 2 with scrambled eggs; 2 with sausages; furniture in room and lobby looked very old and poorly maintained. Wish I could give more than 2 stars.
於 2023 年 10 月住了 3 晚
Erica 於 2023年10月24日回覆
We are so sorry that you had a bad experience. We try to provide our customers with the best service possible. It looks like your reservation was two beds, but was switched right after you checked in. Did you ask to be on second floor or something that would have prompted us to change the room type? I apologize that your stay wasn't as you expected, but we hope for another chance to properly host you in the future.

8/10 不錯哦

Kaila

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Erica 於 2023年10月21日回覆
Thank you for leaving a review! We hope to see you again.

6/10 一般般

真實旅客

Hot tube was not hot at all.
於 2023 年 9 月住了 1 晚
Erica 於 2023年10月13日回覆
We are so sorry! We had no idea or we would have shut it down for maintenance to take a look at. We hope you get another chance in the future to enjoy the hot tub.

8/10 不錯哦

robyn

情侶出遊
不喜歡:住宿環境和硬體
Needs to be updated and cleaned up better
Erica 於 2023年10月2日回覆
Thank you for leaving a review. We actually have been doing renovations all year and we apologize if the property wasn't what you were expecting. We work very hard to keep up with the old building and it does show its age but thank you again for your feedback and we hope to see you again.

6/10 一般般

ALBERTO

家庭旅遊
喜歡:整潔度和員工素質
It does not match quality/price
於 2023 年 9 月住了 1 晚
Erica 於 2023年10月2日回覆
We are very sorry that you feel this way, however we appreciate your feedback. If there is anything more specific you would like to share, we encourage you to reach out to the hotel directly. Thank you for staying with us.

10/10 有夠讚

Kristin

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great experience and hope to come again soon.
Erica 於 2023年9月29日回覆
Thank you for the great review! We are so happy that you enjoyed your stay and we look forward to hosting you again.

8/10 不錯哦

Mary Kay

於 2023 年 9 月住了 2 晚
Erica 於 2023年10月5日回覆
Thank you for your feedback. We hope you enjoyed your stay!

8/10 不錯哦

Rebecca

於 2023 年 9 月住了 3 晚
Erica 於 2023年9月22日回覆
Thank you for your feedback. We hope to see you again!

10/10 有夠讚

Jennifer

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very great service staff was awsome! Rooms were clean and well kept up! Will be coming back when in the area!!!
於 2023 年 9 月住了 1 晚
Erica 於 2023年9月8日回覆
Thank you so much for your feedback! We are always happy to receive positive reviews. See you next time!

6/10 一般般

PL

親子旅遊
Absolutely horrible toilet paper! Thin does not even qualify. What the heck!!, IMPOSSIBLE to enter the pool, the hot tub or the kiddie pool because of the depth of the first step. The older persons in our group were left on the pool deck. I am a loyalty member and could not add points for my two night stay “because you booked through another site”. You should honor the points based on our stay. It gave us a sour taste of hospitality. The breakfast area is small.
於 2023 年 8 月住了 2 晚
Erica 於 2023年9月8日回覆
I am sorry you were disappointed with your stay. Unfortunately we don't control which reservations are eligible for the points, but next time we encourage you to book directly through choice hotels, and you will earn the points. We appreciate your feedback and thanks for staying with us.

8/10 不錯哦

Mark

團體旅遊
喜歡:整潔度、員工素質和客房舒適度
於 2023 年 8 月住了 1 晚
Erica 於 2023年8月21日回覆
We appreciate your feedback!

8/10 不錯哦

Andrew

喜歡:員工素質
.
於 2023 年 8 月住了 1 晚
Erica 於 2023年8月21日回覆
Thank you for leaving a review about your stay with us.

10/10 有夠讚

kathy

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 1 晚
Erica 於 2023年8月21日回覆
We appreciate you taking the time to leave a review!

6/10 一般般

Kelly

家庭旅遊
不喜歡:整潔度、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 1 晚
Erica 於 2023年8月21日回覆
Thank you for your feedback.

4/10 不太好

Christine

家庭旅遊
喜歡:客房舒適度
不喜歡:整潔度、員工素質和住宿環境和硬體
Not the "Quality" Inn
The hotel was very poorly staffed and maintained. We had to change rooms, because our friend's next door room smelled like smoke and the carpet was soaked adding the AC unit. The next rooms were beautiful and very comfortable around the pool area, but the rest of the hotel was dark dingy and smelly. The staff were not very friendly and never even made eye contact any time we went through the lobby. The pool area was nice, but overall the hotel is in very rough shape. We would never recommend it and will definitely be less likely to stay at a Quality Inn after this experience.
於 2023 年 7 月住了 2 晚
Erica 於 2023年8月2日回覆
We are very sorry to hear about the issues you had during your stay with us. I will address the front desk staff about being more friendly in the lobby and will forward these comments to the ownership team as well. We hope for another chance to provide a superior experience.

6/10 一般般

Michael

家庭旅遊
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
Decent location, property and overall condition was old and outdated... Needs some TLC
於 2023 年 7 月住了 2 晚
Erica 於 2023年8月2日回覆
Thank you for your review! We did remodel the hotel this year but there are definitely some things that we need to fix up a bit so we hope you can come visit again to see the updates.

10/10 有夠讚

Jacqueline

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 7 月住了 3 晚
Erica 於 2023年8月2日回覆
Thank you for taking time to leave a review! We hope you enjoyed your stay and keep us in mind for your next hotel stay in Green Bay.

6/10 一般般

Brittany

商務旅客, 團體旅遊
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
The staff and property were fine but WiFi was very poor quality (we would disconnect daily every 5 minutes) and our keycards would deactivate even though they were not kept by electric devices. One of the doors has a broken swipe lock so we could not use it.
於 2023 年 7 月住了 3 晚
Erica 於 2023年8月2日回覆
We would like to apologize for the wifi issue as well as the broken door lock. We were having a wiring issue with that door but it has been fixed now. I will let our owners know about the wifi problems and see if we can get it looked at. Thank you for your feedback!

8/10 不錯哦

JOSEPH

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 1 晚
Erica 於 2023年8月2日回覆
Thank you for leaving a review about your recent stay. We hope you keep us in mind the next time you visit Green Bay.

10/10 有夠讚

Lisa,mechanicsville

喜歡:整潔度、員工素質和住宿環境和硬體
We stayed 2 nights at this hotel. It was clean, the pool area is nice, and in a convenient location.
於 2023 年 7 月住了 1 晚
Erica 於 2023年8月2日回覆
Thank you for taking time to leave a review! It's always a pleasure to receive such nice comments. Please visit again soon.

10/10 有夠讚

Venus

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 5 月住了 1 晚
Erica 於 2023年7月18日回覆
We appreciate you taking the time to leave a review! We hope to see you again soon.

10/10 有夠讚

William

於 2023 年 7 月住了 1 晚
Erica 於 2023年8月2日回覆
Thank you for a great review! We hope to see you again.

8/10 不錯哦

Sawson

喜歡:員工素質
Very friendly staff although the property looks run down.
於 2023 年 7 月住了 2 晚
Erica 於 2023年7月14日回覆
We appreciate the compliments about our staff but are very sorry that you feel our property is run down. We have been working really hard the last few months to update and modernize the hotel. Thank you for your feedback.

8/10 不錯哦

Shawn

喜歡:整潔度、員工素質和住宿環境和硬體
Small rooms and kinda old. Overall good no issues.
於 2023 年 6 月住了 1 晚
Erica 於 2023年7月3日回覆
Thank you for your feedback! We are trying to modernize the hotel so we appreciate your honesty. We hope to see you again!