First, the positive - friendly desk staff; 24-hour hot tub/pool area was appreciated; breakfast had good options; room was clean, quiet, and comfortable. Needs improvement - the floor in the pool area was really dirty; the elevator was also dirty; the breakfast area set-up was very inefficient for more than one guest at a time, with the waffle makers tucked into a corner with the microwave as well as the rack containing plates, napkins, silverware. Only one person at a time could get to any of those things.