外觀

格林灣萬豪費爾菲爾德套房飯店的評分

2.5 out of 5
格林灣萬豪費爾菲爾德套房飯店
2850 S Oneida St, Green Bay, WI

評論

8.6

有夠讚

10 分,有夠讚;467 則評論中有 232 則" "
8 分,不錯哦;467 則評論中有 162 則" "
6 分,一般般;467 則評論中有 37 則" "
4 分,不太好;467 則評論中有 24 則" "
2 分,很糟糕;467 則評論中有 12 則" "

8.8/10

整潔度

9.0/10

員工素質

8.4/10

設施服務

8.6/10

住宿環境和硬體

8.0/10

環保程度

評論

10/10 有夠讚

Edge

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good hotel
Convenient location and nice service
於 2019 年 9 月住了 4 晚

8/10 不錯哦

Geraldine

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was fine. Staff was nice. Room was clean.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月26日回覆
Dear Geraldine,Thank you for choosing Fairfield Inn and Suites Green Bay. We're glad you found our team friendly and that your room was clean. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for another enjoyable experience in the future.With appreciation,Shiela Mae HolderAssistant General Manager

6/10 一般般

Brian

家庭旅遊
喜歡:員工素質
It’s ok- expected it to be a little bit cleaner. The couch in the King suite was stained all over and dirty. Bed was hard. Pool area was nice.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月11日回覆
Dear Brian,We're delighted to hear that you enjoyed our relaxing pool area. However, we apologize for any concerns regarding cleanliness, and we'll pass your comments along to our housekeeping staff to ensure our high standards of clean accommodations are being met. Nevertheless, it was our pleasure to host you, and we hope to welcome you back with the exceptional stay we know we're capable of providing you.With appreciation,Shiela Mae HolderAssistant General Manager

10/10 有夠讚

Kelcey

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
We love this hotel. We always sleep well and it’s quiet and clean.
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月8日回覆
Dear Kelcey,Thank you so much for continuously choosing to stay with us at Fairfield Inn and Suites Green Bay. We aim to maintain clean, comfortable accommodations, so we're thrilled our commitment to this always shines through during your visits. The pleasure was all ours, and we can't wait to welcome you back.With appreciation,Shiela Mae HolderAssistant General Manager

8/10 不錯哦

Ronald,Sault Ste. Marie

情侶出遊
喜歡:員工素質
It was next to a super 8 made the Fairfield look bad.
於 2024 年 3 月住了 1 晚

4/10 不太好

Gwenn

喜歡:員工素質和設施服務
The room smelled like cat piss and the pool did not look clean.
於 2024 年 3 月住了 1 晚

8/10 不錯哦

Humaira

喜歡:員工素質
不喜歡:整潔度
於 2024 年 3 月住了 1 晚

4/10 不太好

Bradley

家庭旅遊
不喜歡:整潔度、員工素質和設施服務
We reserved 2 rooms with 2 queen beds and got one bed and one sofa bed in each room. The sofa bed is fine (although uncomfortable) for one person but definitely not for 2’people. One room also didn’t have blankets for the sofa bed. The sofa bed had garbage in it. We also had 2 towels for 4 people. The front desk was less than helpful and told us this happens when you book through a third party. Yet I’ve never had that happen at any other hotel when booking third party. The elevator didn’t work for a portion of our stay. The one positive - the breakfast was decent.
於 2024 年 3 月住了 1 晚

8/10 不錯哦

Mark

喜歡:整潔度和住宿環境和硬體
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Za'Charias

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
everything went great staff and breakfast was amazing just wish i had the opportunity to extend my stay atleast an hour
於 2024 年 1 月住了 1 晚

2/10 很糟糕

Colton

不喜歡:整潔度、住宿環境和硬體和客房舒適度
The room smelled like body odor, we asked to switch rooms and we're given one on the other end of the hotel and it still smelled absolutely disgusting.
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Erin

家庭旅遊
喜歡:整潔度、員工素質和設施服務
The staff was welcoming and very friendly! I wish I got her name, but she worked the front desk on the weekend. She was wonderful and very helpful during our stay! The only concern we had was the elevator as it seems to be in need of repair.
於 2024 年 1 月住了 3 晚

10/10 有夠讚

kenneth

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚

8/10 不錯哦

Jesus

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Mary

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Tria

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Katie

於 2023 年 11 月住了 1 晚

8/10 不錯哦

Chris

情侶出遊
喜歡:住宿環境和硬體
Quiet
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Brian,Valparaiso

喜歡:整潔度、員工素質和住宿環境和硬體
Great value and close to stadium.
於 2023 年 9 月住了 1 晚

6/10 一般般

Cassie

於 2023 年 9 月住了 1 晚

8/10 不錯哦

Sunder

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Overall very good
於 2023 年 10 月住了 1 晚
Shiela 於 2023年10月27日回覆
Hi Sunder,Thank you for your feedback! I am glad to hear that you had a great stay with us! Enjoy your day!

8/10 不錯哦

Marilyn

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 2 晚
stephanne Leal 於 2023年10月11日回覆
Thank you for taking the time to rate your recent stay with us. We're delighted to see your rating of 8 out of 10, and we appreciate your feedback.Your satisfaction is important to us, and we are always striving to improve our services. If you have any specific comments or suggestions regarding your stay, please feel free to share them with us. Your input is invaluable in helping us provide an even better experience for our guests.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.

10/10 有夠讚

Gary,Montgomery

喜歡:整潔度、員工素質和住宿環境和硬體
Very enjoyable experience.
於 2023 年 10 月住了 1 晚
Jonathan 於 2023年10月3日回覆
Thank you for such wondeful feedback Gary! I'll be sure to motivate our team with your kind words.

2/10 很糟糕

Barry

Didn't get to stay at the Fairfield Inn
The motel was overbooked and we didn't get to stay there. We received an email 10 minutes before our arrival stating they were overbooked and we were moved to a motel on the other side of Green Bay. The motel we were moved to was a Super 8 and not very nice along with being in a poor location for attending a Packers game.
於 2023 年 9 月住了 2 晚
Jonathan 於 2023年10月3日回覆
Please accept our sincerest apologies Barry. We never intend for such instances to occur and although rare, we do our best to keep this from occurring. If you would like to discuss this further, please do not hesitate to reach out to our team at the location.

10/10 有夠讚

Eric

於 2023 年 9 月住了 1 晚
Jonathan 於 2023年9月29日回覆
Thank you so very much for your wonderful rating Eric. We hope to see you again soon!

10/10 有夠讚

Steven

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Satisfied Once Again!
The staff are friendly and welcoming. Comfortable bed and overall relaxing stay.
於 2023 年 9 月住了 1 晚
Jon 於 2023年9月19日回覆
We are so incredibly lucky to have a guest like you Steven. I'll be sure to share your feedback with our team!

8/10 不錯哦

Lawrence

於 2023 年 9 月住了 1 晚
Stephanne Leal 於 2023年10月11日回覆
Thank you for taking the time to rate your recent stay with us, giving us a score of four out of five. Your feedback is greatly appreciated.We're pleased to know that you had a positive experience during your stay. Your rating encourages us to continue working towards delivering excellent service to our guests.If you have any specific comments or suggestions on how we can further enhance your experience, please don't hesitate to share them. Your input is important to us, and we value your perspective.We hope to have the opportunity to host you again in the future and make your next stay a five-star experience.

6/10 一般般

Nicole

於 2023 年 9 月住了 1 晚
Stephanne Leal 於 2023年10月3日回覆
hank you for taking the time to share your feedback about your recent stay at our hotel. We value your opinion and appreciate your honesty in rating your experience as 3 out of 5.We're glad to hear that you chose our hotel for your accommodation, and we're committed to continuously improving our services based on guest input. Your comments provide us with valuable insights that help us enhance the quality of our offerings.It seems like there might have been aspects of your stay that didn't meet your expectations, and we apologize for any inconvenience you may have encountered. To better understand your concerns and address them effectively, we would appreciate it if you could provide more specific details about what could have been improved.We genuinely care about our guests' satisfaction, and your feedback is essential in helping us make necessary adjustments. We hope you will consider staying with us again in the future so that we can have the opportunity to provide you with a more enjoyable experience.If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to the possibility of hosting you again and ensuring that your next stay is a 5-star experience.Thank you once again for choosing our hotel and for sharing your thoughts with us.

8/10 不錯哦

Michelle

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
One-night stay
First, the positive - friendly desk staff; 24-hour hot tub/pool area was appreciated; breakfast had good options; room was clean, quiet, and comfortable. Needs improvement - the floor in the pool area was really dirty; the elevator was also dirty; the breakfast area set-up was very inefficient for more than one guest at a time, with the waffle makers tucked into a corner with the microwave as well as the rack containing plates, napkins, silverware. Only one person at a time could get to any of those things.
於 2023 年 9 月住了 1 晚
Jon 於 2023年9月19日回覆
Thank you for sharing Michelle. Based on your feedback we have put a few plans in place to address the issues you've brought to our attention. We have tried a few variations of our breakfast area since your stay and believe we have landed on a more efficient set-up! We appreciate guest such as you that give us the good, the bad, and thankfully for both of us, we rarely have any ugly to address.

10/10 有夠讚

Peggy

喜歡:整潔度、員工素質和住宿環境和硬體
Employees were very pleasant and helpful. Entire property was clean and updated. Breakfast had several options. Overall great place to stay!
於 2023 年 9 月住了 2 晚
Jon 於 2023年9月19日回覆
Thank you so much for your comments Peggy. I'll be sure to motivate our associates with your positivity!

10/10 有夠讚

Taimoor

喜歡:整潔度、員工素質和住宿環境和硬體
-
於 2023 年 9 月住了 1 晚
Jon 於 2023年9月5日回覆
Thank you for taking the time to provide us with such an amazing star rating!

10/10 有夠讚

Anne

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Bath tub floor slippery
於 2023 年 8 月住了 1 晚
Jonathan 於 2023年8月28日回覆
Thank you so much for providing us the opportunity to serve you. Even more so, for providing us valuable feedback that will allow us to serve others even better in the future. We look forward to seeing you again!

8/10 不錯哦

Erica

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Property was clean and the gentleman checking us in was friendly. There was nothing overly special about it but I would stay there again.
於 2023 年 8 月住了 1 晚
Shiela 於 2023年8月24日回覆
Thank you for staying with us and your feedback!

4/10 不太好

Douglas

情侶出遊
不喜歡:整潔度、員工素質和住宿環境和硬體
Room thermostat did not work, room was uncomfortably warm. Contacted front desk who offered no help or resolution. She said she'd contact the manager and get back to me but I never heard back. Also, the comforter had multiple stains on it. There was a stand for a microwave but no microwave in it.
於 2023 年 8 月住了 1 晚
Jonathan 於 2023年8月28日回覆
Please accept our sincere apology for your stay not meeting your standards. Our every intention is to provide nothing but the best amenities and service. Douglas, thank you for providing us with you feedback, it allows us to get better.

8/10 不錯哦

Mary Jo

情侶出遊, 商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean and comfortable.
於 2023 年 8 月住了 1 晚
Stephanne Leal 於 2023年8月29日回覆
Thank you for the positive feedback! We're delighted to hear that you found our accommodations clean and comfortable. Our team takes pride in providing a pleasant environment for our guests. Should you have any other comments or thoughts to share, please don't hesitate to let us know. We hope to have the pleasure of hosting you again on your next visit!

8/10 不錯哦

Heather

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good location
於 2023 年 8 月住了 2 晚
Stephanne Leal 於 2023年8月29日回覆
Thank you for highlighting our hotel's good location. We're pleased to know that our convenient setting added to the positive aspects of your stay. If you have any other comments or suggestions, feel free to share. We look forward to the possibility of welcoming you back for another great experience in the future!

10/10 有夠讚

brian

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
close to the airport and restaurants
於 2023 年 8 月住了 1 晚
Stephanne Leal 於 2023年8月29日回覆
We're glad you appreciated our convenient location near the airport and various restaurants. Providing easy access to these amenities is important to us, and we're pleased to know it was a positive aspect of your stay. If you have any further comments or suggestions about your experience, we'd love to hear them. We hope to have the opportunity to welcome you back for another comfortable stay in the future!

2/10 很糟糕

Geri

親子旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This was the worst hotel stay we have ever had. The rooms were supposed to be ready by 1:00 (phone confirmation). When we got there to check in they were not, so we waited until almost 4:30 for our room. When making the reservation we asked to have roll out beds for three different rooms, the response was "no problem". When we got there there were no roll out beds. We asked for multiple blankets and pillows so we could sleep on the floor. The front desk lady said she would bring them right up. At 10:30 p.m. I went down to the front desk and asked when they would be brought up, thankfully there was another person behind the counter that helped with getting them. Breakfast was a joke! NO pastries, no coffee, processed eggs... Will never stay at this hotel again!!!
於 2023 年 8 月住了 1 晚
Stephanne Leal 於 2023年8月29日回覆
We deeply apologize for the experience you encountered during your recent stay at our Fairfield Inn and Suites. Your feedback is truly important to us, and we're genuinely sorry for the inconveniences you faced. The delays in room readiness, roll-out beds, and service at the front desk are not reflective of the high standard of service we strive to provide.We understand your frustration and disappointment with the breakfast offerings as well. Your comments will be shared with our team to ensure improvements are made in all areas you mentioned. Our goal is to offer a comfortable and enjoyable stay for all our guests, and we're genuinely sorry we fell short in meeting your expectations.If you would be willing to discuss your experience further, we would appreciate the opportunity to make things right. Please feel free to contact our customer service team, as your satisfaction is of utmost importance to us. We hope you'll reconsider and give us another chance in the future to provide you with a better stay.

4/10 不太好

Michael

家庭旅遊
Rooms were dirty not cleaned. Had to move rooms twice due to cleanliness. I was also at the desk when another customer had to ask for a different room due to cleanliness. The staff was friendly, but it does not make up for the lack of cleaning in the hotel.
於 2023 年 8 月住了 1 晚
Stephanne Leal 於 2023年8月15日回覆
I'm sorry to hear about your disappointing experience during your stay at our hotel. We sincerely apologize for the cleanliness issues you encountered and for the inconvenience of having to move rooms multiple times. It's certainly not the kind of experience we aim to provide our guests.We appreciate your feedback regarding the friendliness of our staff, but we understand that a clean and comfortable environment is essential for a pleasant stay. Please rest assured that we take your comments seriously and will address them with our housekeeping team to ensure that such issues are promptly rectified in the future.We value your input and hope that you will give us another opportunity to provide you with a much-improved and enjoyable stay should your travels bring you back to the area. Thank you for bringing these concerns to our attention.

4/10 不太好

Sarah

團體旅遊, 家庭旅遊
喜歡:客房舒適度
不喜歡:員工素質
Very disappointed
This was a family trip, with a few other families. We used the very small pool. They had no towels available. Front desk said they had absolutely no clean towels of any kind. Only wash cloths. Could not stay in the pool area very long, as our eyes were burning from the chemicals in the air. The continental breakfast was terrible. We went at 830am. No plates, no utensils, no cups for coffee or juice. All beverages were out or low. Crumbs of eggs, no bacon, no waffle mix. Cereal was available but no milk to pour over it. The kids grabbed the last two small pastries. We ended up going to kwik trip for breakfast. Very disappointed overall.
於 2023 年 8 月住了 1 晚
Stephanne Leal 於 2023年8月15日回覆
Thank you for sharing your recent experience at our hotel. We apologize for the inconveniences you encountered with the pool, lackluster breakfast, and overall disappointment. Your feedback is valuable, and we're committed to addressing these issues to provide a better stay in the future.We regret the pool area fell short of your expectations due to the lack of towels and air quality. We'll ensure better preparation and maintenance moving forward. We also apologize for the breakfast shortcomings, including the lack of supplies and variety. Your comments will guide us in improving this aspect of our service.Should your travels lead you back to the area, we'd appreciate another opportunity to provide you with a more satisfying stay. Thank you for your feedback and understanding.

6/10 一般般

Jessica

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 1 晚
Stephanne Leal 於 2023年8月17日回覆
Thank you for taking the time to leave a review of your recent stay at our hotel. We greatly value all feedback from our guests, as it helps us continuously improve our services and offerings.We hope you had a comfortable and pleasant stay with us. If there are any specific aspects you would like to share or discuss further, please don't hesitate to reach out to us directly. Your feedback is important to us, and we're here to ensure that your experiences with us are always positive.We look forward to the opportunity to welcome you back in the future and provide you with an even better stay.

2/10 很糟糕

James

不喜歡:整潔度、員工素質和住宿環境和硬體
They did not have a room for me despite my reservation. There was a customer that checked in after that got a room before me despite me having a reservation. I was told that there was a maintenance issue so I was sent to another hotel. The other hotel never received the correct paperwork to move me so I had to travel between the hotels to transfer the paperwork for my room. The absolute worst experience I have ever had with a hotel! I will never recommend a Fairfield hotel!!!
於 2023 年 8 月住了 1 晚
Stephanne Leal 於 2023年8月15日回覆
We deeply regret the inconveniences you faced with your reservation and subsequent transfer. Your experience does not meet our usual standards, and we apologize for the inconvenience and frustration caused. Please accept our apologies for falling short of your expectations. If there's anything further you'd like to discuss, please feel free to reach out to us directly.

8/10 不錯哦

Kathleen

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
The only thing I didn’t like was the curvature of the bathtub bottom. I felt it was pitching toward center of the tub and I found it hard to keep my balance. The water pressure and shower fixture were great… and loved the continuous stream of hot water!
於 2023 年 7 月住了 1 晚
Stephanne Leal 於 2023年8月15日回覆
Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your positive feedback about the water pressure, shower fixture, and hot water supply. We also value your feedback about the bathtub, and we'll certainly consider your comments as we aim to enhance the comfort and convenience of our facilities. We're pleased you enjoyed your overall experience and hope to welcome you back again soon.

10/10 有夠讚

Andrew

喜歡:整潔度
The Continental Breakfast was put out very late. Not sure if it was a supply issue or a staffing issue.
於 2023 年 7 月住了 1 晚
Stephanne Leal 於 2023年8月15日回覆
Thank you for sharing your feedback about our Continental Breakfast. We apologize for any inconvenience caused by the delay. We appreciate your understanding and will work to ensure a smoother breakfast service in the future.

4/10 不太好

Jennie

家庭旅遊
不喜歡:整潔度和住宿環境和硬體
Had to stand at the counter 10 mins waiting for a desk clerk to check in, witnessed the same for a couple other people. I know it’s things come up but… breakfast was seriously limited. Breakfast staff was nice. Pool area was small, but open 24 hrs. Interesting.
於 2023 年 7 月住了 1 晚
Stephanne Leal 於 2023年8月15日回覆
We apologize for the delay you experienced during check-in and any inconvenience it caused. We understand your frustration and appreciate your patience. We're glad to hear that our breakfast staff was accommodating and that you found them to be pleasant. Your feedback about the limited breakfast options has been noted, and we'll work towards improving this aspect. Thank you for your understanding and for choosing our hotel

8/10 不錯哦

David

喜歡:員工素質
於 2023 年 7 月住了 1 晚
Stephanne Leal 於 2023年8月17日回覆
Thank you for taking the time to leave a review of your recent stay at our hotel. We greatly value all feedback from our guests, as it helps us continuously improve our services and offerings.We hope you had a comfortable and pleasant stay with us. If there are any specific aspects you would like to share or discuss further, please don't hesitate to reach out to us directly. Your feedback is important to us, and we're here to ensure that your experiences with us are always positive.We look forward to the opportunity to welcome you back in the future and provide you with an even better stay.

8/10 不錯哦

Michael

喜歡:整潔度和員工素質
於 2023 年 7 月住了 1 晚
Shiela 於 2023年7月18日回覆
Thank you for your feedback, Michael!

6/10 一般般

Deborah

家庭旅遊
A bit pricey for one night for this average stay
於 2023 年 7 月住了 1 晚
Shiela 於 2023年7月18日回覆
Debra,thank you for the feedback and staying with us! Sorry to hear that you are not satisfied with the rate, we will try to work on that. Thanks!

10/10 有夠讚

Yessenia

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 1 晚
Shiela 於 2023年7月18日回覆
Thank you for the feedback, Yessenia!!

8/10 不錯哦

Jon

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 7 月住了 1 晚
Jon 於 2023年9月5日回覆
Thank you so very much for taking the time to give us a 4 star rating. While we are a bit disappointed in ourselves for not creating a 5-star experience for you, we are glad you enjoyed your stay, Jon, here at the Delta Hotel by Marriott - Green Bay. Please feel free to reach out to us if you'd like to provide further feedback on how we can improve.