大廳

凱藝飯店的評分

2.5 out of 5
凱藝飯店
3500 10th St, Great Bend, KS

評論

8.0

非常好

10 分,有夠讚;223 則評論中有 80 則" "
8 分,不錯哦;223 則評論中有 79 則" "
6 分,一般般;223 則評論中有 39 則" "
4 分,不太好;223 則評論中有 15 則" "
2 分,很糟糕;223 則評論中有 10 則" "

8.2/10

整潔度

8.4/10

員工素質

8.0/10

設施服務

7.8/10

住宿環境和硬體

7.8/10

環保程度

評論

8/10 不錯哦

Arin

喜歡:整潔度、員工素質和住宿環境和硬體
Liked
於 2024 年 4 月住了 1 晚
Sophia CSR 於 2024年4月28日回覆
Hi Arin,Many thanks for the stellar review. We are ecstatic to hear that your experience is going excellent. It was a pleasure to host you, and we look forward to having you back many more times in the future.

10/10 有夠讚

Jeana

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Sophia CSR 於 2024年4月26日回覆
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 一般般

John

喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
No
於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年3月24日回覆
Hi John,Thank you so much for giving us the privilege of hosting your stay. We would love to know more about your ongoing experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business on future travels.

10/10 有夠讚

Anna

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I liked
Sophia CSR 於 2024年2月4日回覆
Hi Anna,Delighted to hear that you enjoyed your experience! If there's anything specific you liked or any suggestions you have for improvement, we'd love to hear more. Your feedback is valuable, and we look forward to providing you with another positive experience in the future.

10/10 有夠讚

Anna

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I like
於 2024 年 2 月住了 1 晚
Sophia CSR 於 2024年2月4日回覆
Hi Anna,We're glad to hear you had a positive experience! If there's anything specific you enjoyed or any suggestions for improvement, feel free to share. Your feedback is valuable, and we look forward to welcoming you back for another pleasant stay.

6/10 一般般

Christy

商務旅客
My first room was not very clean. The smoke detector had been pulled out and the peep hole in the door was taken out so you could see straight into the room from the hallway. However, when i asked to switch rooms, the lady was very accommodating and got me a new one.
於 2024 年 1 月住了 3 晚
Sophia CSR 於 2024年2月1日回覆
Hi Christy,Our team apologizes for the initial issues you encountered in your first room. We appreciate your understanding and are glad to hear our staff was accommodating in swiftly addressing your concerns. Your comfort is our priority, and we'll use your feedback to improve our services. We hope your experience in the new room was more satisfactory, and we look forward to the opportunity to better serve you in the future. Thank you for bringing this to our attention.

10/10 有夠讚

Mark

喜歡:住宿環境和硬體
Staff were very friendly and the room very comfortable . Even the bed was just right .
於 2024 年 1 月住了 1 晚
Sophia CSR 於 2024年1月28日回覆
Hi Mark,Thank you for your kind words! We're delighted to hear that our staff's friendliness and the comfort of your room, including the bed, met your expectations. Your positive feedback is greatly appreciated, and we look forward to providing you with another enjoyable stay in the future.

10/10 有夠讚

Bernard

於 2024 年 1 月住了 1 晚
Sophia CSR 於 2024年3月24日回覆
Hi Bernard,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks about our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.

10/10 有夠讚

Monte

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Sophia CSR 於 2024年1月23日回覆
Hi Monte,We are delighted to see that we were able to provide you with suitable accommodation for your trip here and are pleased to see this awesome 10-star rating. We hope to welcome you back again before long.

10/10 有夠讚

Willoughby

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I liked that it was kind of far back from the street and it was easy to get in and out of the room.
於 2024 年 1 月住了 3 晚
Sophia CSR 於 2024年1月17日回覆
Dear Guest,We're delighted you enjoyed the seclusion of our location and found it convenient to access your room easily. Your positive feedback on our setup is appreciated. Our team strives to provide a comfortable and accessible experience, and we look forward to welcoming you back for another enjoyable stay. Thank you for choosing us!

10/10 有夠讚

Jeffrey

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Sophia CSR 於 2024年1月9日回覆
Hi Jeffrey,Receiving a perfect 10 rating from you is truly an honor! We're thrilled that you had an outstanding experience with us. Your satisfaction is our utmost priority, and we appreciate your recognition. We eagerly await the pleasure of serving you again on your future visits. Thank you for choosing us!

10/10 有夠讚

Shad

喜歡:整潔度和設施服務
於 2023 年 12 月住了 1 晚
Sophia CSR 於 2023年12月31日回覆
Hi Shad,We're elated to receive your perfect 5-star rating! Thank you for choosing us and taking the time to share your positive experience. Your satisfaction is our priority, and we're honored to have met your expectations. We look forward to welcoming you back for more outstanding moments.

6/10 一般般

Warren

商務旅客, 家庭旅遊
不喜歡:員工素質
Outside smells like horse crap at night. The overnight clerk will certainly ruin your breakfast being loud and constant talking to incoming clerk. No respect for patrons.
於 2023 年 12 月住了 1 晚
Sophia CSR 於 2023年12月31日回覆
Hi Warren,Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the outside odor and overnight staff behavior. Your feedback is valuable, and we take it seriously. Rest assured, we are addressing these concerns internally to ensure a more pleasant environment for all guests. Hope to have the opportunity to make amends on your next visit.

6/10 一般般

Kyle

家庭旅遊
不喜歡:住宿環境和硬體
They advertise a full breakfast but every one of my 3 mornings there I was informed they “had no staff” and thus it was day old bagels. The first room I had, the TV didn’t work, the second room they moved me to had a barely functioning toilet that ran nonstop and a shrieking door and creaky shower. In short, this place is not good even for its price. The Super 8 nearby was far superior.
於 2023 年 12 月住了 3 晚
Sophia CSR 於 2023年12月29日回覆
Hi Kyle,Thank you for sharing your review. We apologize for the inconvenience faced by you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 不錯哦

Brandon

喜歡:整潔度、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Sophia CSR 於 2023年12月26日回覆
Hi Brandon,I hope we achieved our goal of making your stay pleasant. We strive to make the experience one you will remember forever. Therefore, your comments are very important to us. Please take a moment of your time to write a few sentences to let us know what we are doing well and where we need improvement so we maintain our exceptional service. We Love to hear your feedback and use it to review and improve our services every day! Looking forward to welcoming you again soon.

10/10 有夠讚

Eva

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Sophia CSR 於 2023年12月15日回覆
Hi Eva,Our team appreciates your incredible rating. We are so glad we were able to provide you with such a wonderful experience. Our team always welcomes our guest's ideas and suggestions. Hope to see you very soon!

8/10 不錯哦

Larry

喜歡:整潔度、員工素質和住宿環境和硬體
It was clean and convenient.
於 2023 年 11 月住了 1 晚
Sophia CSR 於 2023年12月1日回覆
Hi Larry,We're pleased to hear that your experience was marked by cleanliness and convenience. Your satisfaction is our priority, and we appreciate your positive feedback. If there's anything specific you enjoyed or if there are areas we can further improve, please let us know. We hope to welcome you back for another pleasant stay. Thank you for choosing us!

10/10 有夠讚

Kevin

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Reasonable rates, location, and breakfast.
於 2023 年 11 月住了 4 晚
Sophia CSR 於 2023年11月29日回覆
Hi Kevin,Thank you for your positive feedback! We're delighted to hear you found our rates reasonable, enjoyed our convenient location, and appreciated our breakfast offerings. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay.

10/10 有夠讚

Jill

情侶出遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Comfortable beds with cmforters. Had frig, micro, coffee pot in room. Ive paid extra for these items at a high end hotel on the Vegas strip! Response staff. Will stay there again.
於 2023 年 11 月住了 2 晚
Sophia CSR 於 2023年11月28日回覆
Hi Jill,We're thrilled to hear you enjoyed our comfortable beds and the convenience of amenities like a fridge, microwave, and coffee pot. Your positive feedback on our responsive staff is greatly appreciated. We look forward to welcoming you back for another enjoyable stay. Thank you for choosing us!

10/10 有夠讚

真實旅客

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Sophia CSR 於 2023年11月21日回覆
Dear Guest,Our team appreciates your incredible rating. We are so glad we were able to provide you with such a wonderful experience. Our team always welcomes our guest's ideas and suggestions. Hope to see you very soon!

8/10 不錯哦

Andrew

喜歡:整潔度
The property was clean, but very basic. Nice place to stay for the night.
於 2023 年 11 月住了 6 晚
Sophia CSR 於 2023年11月20日回覆
Hi Andrew,Thank you for acknowledging our clean property; we strive to maintain high standards. Our team is pleased to hear you found it suitable for a night's stay. While we aim for simplicity, we're always open to feedback on how to enhance our guest experience. We appreciate your review and hope to welcome you back for another comfortable stay.

2/10 很糟糕

真實旅客

商務旅客
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
BED BUGS!!! DO NOT STAY HERE!!!
BED BUGS. My room was infested with bed bugs. I'm suffering an infection and an allergic reaction to HUNDREDS of bed bug bites. Management refuses to answer to make things right. I stayed for business and this was the worst outcome possible. DO NOT STAY HERE. Stay anywhere else but here.
於 2023 年 10 月住了 4 晚
Sophia CSR 於 2023年11月1日回覆
Dear Guest,We apologize for the distress you've experienced during your stay due to bed bugs. Your health and well-being are paramount to us, and we take this issue very seriously. Our management team will investigate and address this matter promptly. We understand your frustration, and we're committed to making things right. Hope to regain your trust in the future. Your feedback is crucial in helping us maintain the highest standards of service and cleanliness.

10/10 有夠讚

Denise

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚
Sophia CSR 於 2023年11月1日回覆
Hi Denise,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.

8/10 不錯哦

Murry

喜歡:整潔度、員工素質和客房舒適度
Small room but a good bed, toilet was not firmly attached to the floor. Quiet location
於 2023 年 10 月住了 1 晚
Sophia CSR 於 2023年10月29日回覆
Hi Murry,Thank you for sharing your thoughts. We appreciate your feedback on the comfortable bed and quiet location. Our team apologizes for the small room and the issue with the toilet not being firmly attached to the floor. Your comments are valuable, and we'll address these concerns for a better experience in the future.

8/10 不錯哦

Ellen

家庭旅遊
喜歡:整潔度和住宿環境和硬體
Room was clean and bed is comfortable. I wish I had known there was not an elevator. My husband had knee replacement in July and I have had two knees replaced so it was not fun walking up the stairs carrying our suitcases and items. The clerk was not welcoming, barely talked at all, never gave us Wi-Fi info or breakfast times. I didn’t bother to ask either.
於 2023 年 10 月住了 1 晚
Sophia CSR 於 2023年10月29日回覆
Hi Ellen,Our team is glad to hear that your room was clean and the bed was comfortable. We apologize for not having an elevator, which was not ideal for your situation. Additionally, our team regrets the lack of a warm welcome and the oversight in providing essential information. Your feedback is valuable, and we'll use it to improve our service and communication with guests. Thank you for sharing your experience.

6/10 一般般

Michael

商務旅客
喜歡:整潔度、員工素質和設施服務
The hotel is clean, which is nice. Pool is out of order. Noisy cars at the residence behind the hotel.
於 2023 年 10 月住了 1 晚
Sophia CSR 於 2023年10月27日回覆
Hi Michael,Appreciate your feedback on our clean facilities. Our apologies for the inconvenience with the pool and noise from the nearby residence. We'll address these issues to enhance the guest experience. Your insights are valuable, and we hope to make your future stay even more enjoyable. Thank you for choosing us.

8/10 不錯哦

Thomas

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Sophia CSR 於 2023年10月21日回覆
Hi Thomas,I hope we achieved our goal of making your stay pleasant. We strive to make the experience one you will remember forever. Therefore, your comments are very important to us. Please take a moment of your time to write a few sentences to let us know what we are doing well and where we need improvement so we maintain our exceptional service. We Love to hear your feedback and use it to review and improve our services every day! Looking forward to welcoming you again soon.

8/10 不錯哦

Becca

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚
Sophia CSR 於 2023年10月17日回覆
Hi Becca,It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 有夠讚

Donald

於 2023 年 10 月住了 1 晚
Sophia CSR 於 2023年11月3日回覆
Hi Donald,Thank you for your 5-star rating! We're thrilled that you had a fantastic experience with us. Your satisfaction is our top priority, and we look forward to serving you again on your next visit.

6/10 一般般

James

於 2023 年 9 月住了 2 晚
Sophia CSR 於 2023年10月3日回覆
Hi James,Our team appreciates your feedback, and we're committed to improving. Please share more details about your experience so we can address your concerns effectively. Your input is invaluable in helping us provide a better service. Thank you for your support!

2/10 很糟糕

Joseph

家庭旅遊
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Avoid at all costs
The pool was closed. The tv did not work. The bed was not made from someone else being in it. The windows had plywood over them. We immediately checked back out. I expect a full refund as we did not stay there due to the conditions.
於 2023 年 9 月住了 1 晚
Sophia CSR 於 2023年9月4日回覆
Hi Joseph,We sincerely regret the inconveniences you encountered during your stay, such as the pool closure, non-functional TV, unmade bed, and boarded-up windows. These do not align with our typical standards of service. We have promptly escalated these concerns to our management for immediate attention. Should you require any further assistance or encounter any issues related to your refund, please do not hesitate to contact our property directly, and our team will be dedicated to resolving them efficiently.

6/10 一般般

Melissa

不喜歡:員工素質
於 2023 年 8 月住了 3 晚
Sophia CSR 於 2023年8月24日回覆
Hi Melissa,Thank you for choosing us for your recent stay. We would love to know more about your experience. So, our team can make the required changes and improvements. We always welcome our guest's ideas and suggestions in hopes of earning your business on future travels so that you can see our continuous improvement.

2/10 很糟糕

Cesar

不喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 7 月住了 6 晚
Sophia CSR 於 2023年7月23日回覆
Hi Cesar,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

8/10 不錯哦

Amintori

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great staff/ comfy beds!
My room was nice. Clean. Bed was very comfortable. Staff was amazing. There was a tornado during my stay and the staff did everything they could to help everyone staying at the hotel. Staff was great and very knowledgeable. My only complaint is my tv didn’t work so I had to switch rooms other than that I had an enjoyable stay.
於 2023 年 7 月住了 3 晚
Sophia CSR 於 2023年7月21日回覆
Hi Amintori,Thank you for your kind words about our nice, clean rooms, comfortable beds, and amazing staff. We're grateful for your understanding during the tornado situation, and we're pleased our team provided helpful assistance. We apologize for the inconvenience with the TV and appreciate your patience. We look forward to welcoming you back for another enjoyable stay.

2/10 很糟糕

Brooks

於 2023 年 6 月住了 2 晚
Sophia CSR 於 2023年7月3日回覆
Hi Brooks,It is apparent from your rating that you did not really enjoy your experience with us. We are sorry for all our shortcomings. However, we would like to know from you about the areas where improvement is needed. Please feel free to give in your comments and suggestions. We hope to provide you with a flawless experience in the future!

10/10 有夠讚

Michael

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
Hotel provided all that I expected. Was attending a conference and the hotel was very comfortable, convenient, clean and reasonably priced.
於 2023 年 6 月住了 1 晚
Sophia CSR 於 2023年6月28日回覆
Hi Michael,We're delighted to hear that our hotel met all your expectations during the conference. Comfort, convenience, cleanliness, and reasonable pricing are indeed our priorities. Thank you for your positive feedback, and we hope to welcome you back for future events or stays.

10/10 有夠讚

Jessica L

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Friendly staff. Clean room. Fun pool. Delicious breakfast.
於 2023 年 6 月住了 1 晚
Sophia CSR 於 2023年6月20日回覆
Hi Jessica L,Thank you for your wonderful review! We're delighted to hear that you had a positive experience with our friendly staff, clean rooms, enjoyable pool, and delicious breakfast. Your feedback is greatly appreciated, and we look forward to providing you with another memorable stay in the future!

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Expect small rooms.
This was a clean, comfortable hotel with small rooms. The breakfast was good.
於 2023 年 6 月住了 1 晚
Sophia CSR 於 2023年6月14日回覆
Dear Guest,Many thanks for your positive review! We're glad to hear that you found our hotel clean and comfortable. It's great to know that you enjoyed the breakfast as well. Your satisfaction is our priority, and we hope to welcome you back for another pleasant stay in the future.

10/10 有夠讚

Cassandra

於 2023 年 6 月住了 1 晚
Sophia CSR 於 2023年6月6日回覆
Hi Cassandra,Thank you for your outstanding rating! We are delighted to have exceeded your expectations and provided you with a memorable experience. We look forward to welcoming you back in the future for more exceptional moments.

8/10 不錯哦

Treva D.

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Ice machine did not work.
於 2023 年 5 月住了 2 晚
Sophia CSR 於 2023年5月30日回覆
Hi Treva D.,I wanted to say thanks for your recent stay here at our hotel! We are thrilled to see this rating and comment. Your concerns have been noted and forwarded to our team for improvement. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 有夠讚

Lee

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Everything was great
於 2023 年 5 月住了 1 晚
Sophia CSR 於 2023年5月30日回覆
Hi Lee,Thank you for your kind words! We are thrilled to hear that you had a great experience during your stay. Your satisfaction is our top priority, and we look forward to providing you with more excellent service in the future.

10/10 有夠讚

Karen

於 2023 年 5 月住了 1 晚
Sophia CSR 於 2023年5月28日回覆
Hi Karen,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.

8/10 不錯哦

Cindy

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Disappointed that the ice machine was broken. Bathroom tiny and hardly any room around the sink. Other than that everything was great. Great service, everything was very clean. Pillows were just right. Would definitely stay there again. Lobby looked really nice. Was quite happy with my stay there and I slept great.
於 2023 年 5 月住了 1 晚
Sophia CSR 於 2023年5月23日回覆
Hi Cindy,Thank you for your feedback. We apologize for the inconvenience caused by the broken ice machine and the small size of the bathroom. However, we're glad to hear that overall, you had a great experience with excellent service, cleanliness, comfortable pillows, and a good night's sleep. We appreciate your kind words about our lobby and are thrilled to know that you would choose to stay with us again. We value your business and look forward to welcoming you back for another enjoyable stay in the future.

8/10 不錯哦

Deltha

Ok. Nice large room. Ok not breakfast included.
於 2023 年 5 月住了 1 晚
Sophia CSR 於 2023年5月22日回覆
Hi Deltha,Thank you for your feedback on our nice, large rooms. We appreciate your comment regarding breakfast, and we'll take it into consideration for future enhancements. We hope you enjoyed your stay overall and look forward to welcoming you back in the future.

10/10 有夠讚

Adesuwa

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Love all. Very clean
於 2023 年 5 月住了 1 晚
Sophia CSR 於 2023年5月15日回覆
Hi Adesuwa,Delighted to hear that you loved your stay with us and found our property to be very clean. We strive to provide our guests with a comfortable and enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back soon!

4/10 不太好

Thomas

於 2023 年 5 月住了 1 晚
Sophia CSR 於 2023年5月29日回覆
Hi Thomas,I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.

6/10 一般般

Karla

商務旅客, 家庭旅遊
The continental breakfast was sad.
於 2023 年 5 月住了 1 晚
Sophia CSR 於 2023年5月10日回覆
Hi Karla,We appreciate your review of our property - your kind words inspire us to do better and feedback like this makes us strive to give the best service. Your concern regarding the breakfast has been noted and forwarded to our team for improvement. We would love to welcome you back and hope that you consider staying with us the next time you are in the area.

10/10 有夠讚

Wendy

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Family stay
Great freindly staff, accommodation was made with no questions asked. I accidentally booked a single bed and needed two. I asked the receptionist and without hesitation she chabged my room. Good breakfast, great stay overall.
於 2023 年 4 月住了 2 晚
Sophia CSR 於 2023年5月2日回覆
Hi Wendy,Thank you for your positive feedback! We're delighted to hear that our staff was friendly and accommodating during your stay. We're glad that we were able to fulfil your request for a two-bedroom without any issues. We're also thrilled that you enjoyed our breakfast and had a great overall stay. We look forward to welcoming you back soon for another fantastic stay.

10/10 有夠讚

Bianca

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything was great
於 2023 年 4 月住了 1 晚
Sophia CSR 於 2023年5月2日回覆
Hi Bianca,Thank you for your positive feedback! We're thrilled to hear that you had a great experience during your stay with us. We strive to provide exceptional service to all our guests, and we're delighted that we met your expectations. We look forward to welcoming you back soon for another fantastic stay.

4/10 不太好

Marjorie

不喜歡:住宿環境和硬體
於 2023 年 4 月住了 1 晚
Sophia CSR 於 2023年5月2日回覆
Hi Marjorie,It is apparent from your rating that you did not really enjoy your experience with us. We are sorry for all our shortcomings. However, we would like to know from you about the areas where improvement is needed. Please feel free to give in your comments and suggestions. We hope to provide you with a flawless experience in the future!