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大本德溫德姆戴斯飯店的評分

2 out of 5
大本德溫德姆戴斯飯店
4701 10th St, Great Bend, KS

評論

6.4
10 分，有夠讚；286 則評論中有 48 則" "
8 分，不錯哦；286 則評論中有 77 則" "
6 分，一般般；286 則評論中有 70 則" "
4 分，不太好；286 則評論中有 52 則" "
2 分，很糟糕；286 則評論中有 39 則" "

6.8/10

整潔度

7.6/10

員工素質

6.0/10

設施服務

6.2/10

住宿環境和硬體

6.6/10

環保程度

評論

10/10 有夠讚

Ralesa

喜歡：整潔度、員工素質和住宿環境和硬體
Very nice place
於 2024 年 2 月住了 1 晚
Kp 於 2024年2月5日回覆
Thank you very much for taking time and reviewing us.

10/10 有夠讚

Mark

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Clean and tidy attentive staff
於 2023 年 12 月住了 1 晚
Kp 於 2023年12月10日回覆
Thank you very much for review. We really appreciate it.

2/10 很糟糕

Omar

於 2023 年 10 月住了 7 晚
Kp 於 2023年12月10日回覆
We are very sorry that we did not meet your expectations . It will help if you explain.

6/10 一般般

SUZANNE，OVERLAND PARK

於 2023 年 9 月住了 1 晚
Kp 於 2023年11月9日回覆
Thank you for a review.

4/10 不太好

Nichalos

商務旅客
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
The breakfast was 2 dry cereals and a couple of pastries in plastic wrappers. The room smelt like mold and the floor was lumpy. Bed matress had springs in it you could feel. The remodel looked like it was the cheapest option available. For being a "Wyndham" property, its no where near as nice as the Suoer 8. Days on used to be a respected chain and this property doesnt do it justice.
Kp 於 2023年9月19日回覆
We are very sorry that we did not meet your expectations . We will work on issues you had. Breakfast we don’t offer full breakfast only continental breakfast.

4/10 不太好

Howard

不喜歡：整潔度和客房舒適度
於 2023 年 9 月住了 1 晚
Kp 於 2023年9月8日回覆
Thank you for a review. It will be helpful if you explain in detail.

10/10 有夠讚

Julia

喜歡：整潔度、員工素質和住宿環境和硬體
Bonito lugar y limpio, tienen un personal muy amables …
於 2023 年 8 月住了 1 晚
Kp 於 2023年9月2日回覆
Thank you very much for a review

8/10 不錯哦

Mark

於 2023 年 8 月住了 1 晚
Kp 於 2023年9月8日回覆
Thank you for review. It will help if you tell us in detail.

8/10 不錯哦

THOMAS

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 1 晚
Kp 於 2023年7月17日回覆
Thank you very much for review

8/10 不錯哦

Ron

喜歡：整潔度、員工素質和住宿環境和硬體
Clean
於 2023 年 7 月住了 2 晚
Kp 於 2023年7月8日回覆
Thank you for review.

10/10 有夠讚

Victoria

於 2023 年 7 月住了 1 晚
Kp 於 2023年7月8日回覆
Thank you for taking time to review us.

2/10 很糟糕

Krysta

情侶出遊
不喜歡：整潔度、員工素質和住宿環境和硬體
Water stains in the ceiling, holes in the curtains, office and hallways were so hot and humid because they didnt have any air on. Hole patches bad in the bathroom. There was a bad odor in the entire hotel including hotel rooms. Very dingy furniture. Overall not kepted up and not worth what we spent for the night at all.
於 2023 年 6 月住了 1 晚
Kp 於 2023年6月25日回覆
We are very sorry that we did not meet your expectations . We will check things out.

4/10 不太好

Lisa

於 2023 年 6 月住了 2 晚
Kp 於 2023年7月8日回覆
Thank you for a review.

6/10 一般般

Linda

商務旅客, 家庭旅遊
The room suited our need to sleep and shower. It was clean. Our trip was to attend my uncle's funeral. Not my first choice to stay but with ball tournaments in town the hotel options were minimal
於 2023 年 6 月住了 2 晚
Kp 於 2023年6月13日回覆
Thank you very much for taking time and review us.

10/10 有夠讚

Chris

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 1 晚
Kp 於 2023年6月4日回覆
Thank you for a review

2/10 很糟糕

Laura

寵物同遊
不喜歡：員工素質
I couldn't understand the receptionist, and his customer service was horrible. I admit I was a little frustrated with the pet policy, because most places I have stayed only charge a deposit. I know my pets, they would not damage or potty in the room. Once I accepted their pet policy ($25 per pet) he got nasty, pushed my credit card and ID across the counter, said I was immature and told me to leave. Maybe I was a little frustrated. I even told him I had, had a bad day and just needed a room. My best friend had recently passed and I was on the way to her funeral. Any good customer service rep would have dealt with the situation a lot more professionally. And he was wrong to ask me to leave because he thought I was "immature". Really? maybe he needs to grow up and learn to deal better with difficult people. I did not swear or yell at him. I was frustrated and dealing with the loss of my friend. He needs a lesson in empathy....
於 2023 年 5 月住了 1 晚
Kp 於 2023年5月28日回覆
We am so sorry for your loss. If you look in line it already shows 25 per day per pet policy. Problem was not that. I was in back room and I heard everything. When desk clerk told you about pet policy you said pet friendly hotel so I am not paying pet fee. After that you said I will pay pet fee but I will tell my dog to chew your carpet and that’s when he said I can’t rent you room. You can leave and go somewhere else. You had bed day I can understand people have bad days.

2/10 很糟糕

Danielle，Colwich

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Very dirty and run down
於 2023 年 5 月住了 2 晚
Kp 於 2023年5月23日回覆
We are very sorry that we did not meet your expectations . We had checked all rooms after they were cleaned . We are very sorry if we had missed anything. If you had any problem you could have called front desk and they always try to fix the issue. Once again we are very sorry.

8/10 不錯哦

Douglas

於 2023 年 3 月住了 3 晚
Kp 於 2023年4月21日回覆
Thank you very much for review.

10/10 有夠讚

Kathryn，Wetmore

家庭旅遊
喜歡：整潔度和員工素質
Pillows
於 2023 年 3 月住了 1 晚
Kp 於 2023年3月9日回覆
Thank you very much for taking time and review us.

2/10 很糟糕

真實旅客

Dissatisfied
Breakfast was Little Debs and coffee.
於 2023 年 1 月住了 1 晚
Kp 於 2023年1月28日回覆
We are sorry that we did not meet your expectation. We only have continental breakfast. Coffee, juice, cereal milk yogurt oatmeal hot chocolate and fruit.

10/10 有夠讚

Cassie

於 2023 年 1 月住了 2 晚
Kp 於 2023年3月8日回覆
Thank you very much for a review

10/10 有夠讚

Krystal

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great Bend was great, it was a nice quiet place to stay. My room was clean and comfortable. Would stay here again!!
Kp 於 2022年12月15日回覆
Thank you very much for the review.

4/10 不太好

Russell

喜歡：員工素質
不喜歡：住宿環境和硬體
Friendly management I got bit three times by a spider. I killed one but another got me that night.
Kp 於 2022年12月15日回覆
We are very sorry for your experience. We have orkin service regularly. I told them again and they said they sprayed for spider. Once again we are so sorry.

2/10 很糟糕

Catherine

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Stained sheets, shower head janky, horrible heater, smelled up the whole room. Had to sleep with windows open in 17 degree temps, breakfast was a package of 3 small gas station doughnuts, canceled my 2 rooms for the second night, no refund for one room. Lost $85 plus had to do a last minute reservation at another hotel so that cost me extra. Wish I could upload pics here.
於 2022 年 11 月住了 2 晚
Kp 於 2022年12月1日回覆
We are very sorry for your experience.

8/10 不錯哦

Dustin

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 11 月住了 1 晚
Kp 於 2022年11月14日回覆
Thank you very much for a review

8/10 不錯哦

Wendy

寵物同遊
喜歡：員工素質、設施服務和住宿環境和硬體
Clean and quiet
於 2022 年 10 月住了 1 晚
Kp 於 2022年10月30日回覆
Thank you very much for review

8/10 不錯哦

Murry

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 10 月住了 1 晚
Kp 於 2022年10月28日回覆
Thank you very much a review.

10/10 有夠讚

Mark

喜歡：整潔度和員工素質
Wonderful, thoughtful people. But, the Inn is in need of a refurb.
於 2022 年 10 月住了 6 晚
Kp 於 2022年10月25日回覆
Thank you very much for a review. We are working on it.

10/10 有夠讚

Ronnie M.

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
easy access close to my destination
於 2022 年 10 月住了 1 晚
Kp 於 2022年10月19日回覆
Thank you very much for a review.

6/10 一般般

Judy

家庭旅遊
喜歡：員工素質
不喜歡：整潔度
於 2022 年 8 月住了 1 晚
Kp 於 2022年8月22日回覆
Thank you for a review

6/10 一般般

Amy

家庭旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
My sink was plugged
於 2022 年 8 月住了 1 晚
Kp 於 2022年8月15日回覆
We are very sorry for your experience. I went up there right after you checked out. I pushed on pop up and it drained right away.

2/10 很糟糕

Cassy

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
We traveled here for a baseball tournament. 5 different families stayed at this hotel. 4/5 of the rooms had dead and/or alive bedbugs. In our room they were in the headboard. Luckily we all found this out before we actually stayed. We were able to checkout and get a full refund.
於 2022 年 7 月住了 2 晚
Kp 於 2022年7月22日回覆
We are very sorry that we did not meet your expectation. We will work hard to take care. Just to inform you that We already checked room and did not find dead or alive bed bugs.

4/10 不太好

Rocio

於 2022 年 7 月住了 3 晚

6/10 一般般

Jennifer

喜歡：員工素質和客房舒適度
於 2022 年 6 月住了 1 晚
Kp 於 2022年7月17日回覆
Thank you very much

10/10 有夠讚

Kathryn，LAPEER

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
Not fancy but the bed was comfortable and the dtaff friendly.
於 2022 年 6 月住了 1 晚
Kp 於 2022年6月19日回覆
Appreciate your review.

4/10 不太好

Amber

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Room was nothing like the photo online- no refrigerator, no sofa, & the room smelled awful.
於 2022 年 6 月住了 2 晚
Kp 於 2022年6月14日回覆
We are sorry that we did not met your expectation. We do have refrigerator in all rooms. Your room had refrigerator in cabinet under tv. If you did not it you should have asked front desk they can tell you. We do not have sofa in all rooms.

6/10 一般般

colton

親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Easy access to ball fields and restaurants.
於 2022 年 6 月住了 1 晚
Kp 於 2022年6月11日回覆
Thank you very much for a review

8/10 不錯哦

Amanda

家庭旅遊
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體和客房舒適度
於 2022 年 5 月住了 2 晚
Kp 於 2022年6月7日回覆
We appreciate you taking time to review us. Thank you

10/10 有夠讚

Cynthia

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The easy the manager/clerk was able to accommodate my request to add an additional night stay!
於 2022 年 5 月住了 1 晚
Kp 於 2022年6月10日回覆
Thank you very much for a review

10/10 有夠讚

Kyle

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 5 月住了 1 晚
Kp 於 2022年5月29日回覆
We appreciate your feed back

6/10 一般般

Gary

家庭旅遊
喜歡：住宿環境和硬體和客房舒適度
不喜歡：整潔度
於 2022 年 5 月住了 1 晚
Kp 於 2022年5月28日回覆
Thank you very much for review

4/10 不太好

Kathy

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
No iron. Not in best part of town
於 2022 年 5 月住了 1 晚
Kp 於 2022年6月11日回覆
We are very sorry that we did not met your expectations

10/10 有夠讚

Joyce

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Very clean and accomodating front desk! Thanks!
於 2022 年 5 月住了 2 晚
Kp 於 2022年5月10日回覆
Thank you very much for a review

6/10 一般般

Jan

情侶出遊, 商務旅客
喜歡：整潔度和員工素質
Our fitted sheet was on upside down!
於 2022 年 4 月住了 1 晚
Kp 於 2022年4月26日回覆
We are really sorry. We will talk to housekeeping.

6/10 一般般

Chris

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Room was clean ,The bed was ok but the pillows were to soft.
於 2022 年 3 月住了 1 晚
Kp 於 2022年4月1日回覆
We are so sorry that you did not like soft pillows. We have pillows that days in required. I will check in it.

6/10 一般般

Jeffrey

於 2022 年 1 月住了 1 晚

2/10 很糟糕

Jessica

商務旅客
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Stayed there 1 night and woke up covered in bed bugs. Called to tell the hotel and they got the biggest attitude with me and said they had someone in the same room last night and they haven’t complained yet so they don’t have bed bugs and then hung up on me. Pay the extra money to go else where.
於 2021 年 11 月住了 1 晚
Kp 於 2021年11月11日回覆
We are very sorry for your experience. We did check room took whole bed apart to check everything. Did not find everything. When you were in hotel you did not even say anything. Not even in morning when you checked out. I did not hang up the phone . I was still on phone said hello couple times when you did not answer then I hung up.

8/10 不錯哦

Gerard

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice Stay.
於 2021 年 10 月住了 1 晚
Kp 於 2021年10月26日回覆
Thank you very much for a review

8/10 不錯哦

Maureen

家庭旅遊
喜歡：整潔度、員工素質和客房舒適度
Enjoyed our stay
Overall it was a great stay. The shower didn’t seem safe because it would squeak the moment you stepped in it. The shower head was not centered either. I did enjoy the 3 beds in one room- it’s helpful for 3 adults.
於 2021 年 10 月住了 4 晚
Kp 於 2021年10月25日回覆
We are very sorry for your experience. We will make sure shower heads get cleaned. We will also check on shower what can be done.Thank you for review

4/10 不太好

Tim

家庭旅遊
Property was dated, smelled like smoke, they had lost our reservation and subbed a room. Disappointing
於 2021 年 9 月住了 2 晚
Kp 於 2021年9月27日回覆
We are very sorry for your experience. There were 2 rooms with same guest name so clerk got confused. We still made sure you had your room we had to give you 3 beds instead of 2 beds. That was also non smoking room. We will check that out. Once again we are very sorry for confusion we did not loose your reservation.