大廳

麗笙北卡羅萊納州戈爾茲伯勒鄉村套房飯店的評分

3 out of 5

評論

8.2

非常好

10 分,有夠讚;806 則評論中有 309 則" "
8 分,不錯哦;806 則評論中有 307 則" "
6 分,一般般;806 則評論中有 105 則" "
4 分,不太好;806 則評論中有 55 則" "
2 分,很糟糕;806 則評論中有 30 則" "

8.4/10

整潔度

8.6/10

員工素質

7.4/10

設施服務

8.0/10

住宿環境和硬體

8.0/10

環保程度

評論

10/10 有夠讚

Yingxia

喜歡:整潔度、員工素質和客房舒適度
於 2022 年 8 月住了 1 晚
Manager 於 2022年9月4日回覆
Hello Yingxia,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,

2/10 很糟糕

Dionne

親子旅遊
不喜歡:員工素質和住宿環境和硬體
Delayed check in because the key card didn’t work twice. Unpleasant greeting and no hot water in the shower. I guess you get what you pay for.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月25日回覆
Hello Dionne, We apologize if your check-in experience did not meet expectations and for any inconvenience caused with the key card and hot water. Your feedback is valuable for our improvement efforts. We strive to provide a comfortable stay for all guests.

2/10 很糟糕

Christopher

情侶出遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The girl at the front desk should not be in customer service she was extremely rude, unprofessional and unwelcoming . Sheets were dirty and had blood stains on them
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月23日回覆
Hello Christopher, We thank you for taking the time to share your feedback with us. We take all guest concerns seriously and have shared your comments with the appropriate team members for their awareness and improvement. Please be assured that we continually strive to provide exceptional service and accommodations for all our guests.

6/10 一般般

Dan

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
No ice ever. Charged for night we didn't stay.
於 2024 年 4 月住了 6 晚
Manager 於 2024年4月17日回覆
Hello Dan, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Feel free to reach out to our management team directly to discuss your concerns further. Your satisfaction is important to us, and we hope to have the opportunity to better serve you in the future.

6/10 一般般

alvin

於 2024 年 4 月住了 2 晚
Manager 於 2024年4月30日回覆
Hello alvin,We appreciate you choosing to stay with us and hope you had a pleasant experience overall. It's important for us to know how we can improve, so please don't hesitate to contact us with any feedback you'd like to share. We value your input and look forward to welcoming you back in the future.

10/10 有夠讚

Pearl

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was a nice quiet place!
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月9日回覆
Hello Pearl,We are pleased to hear that you found our hotel to be a nice, quiet place for your stay. We strive to provide a peaceful environment for all our guests to enjoy during their time with us. Thank you for sharing your feedback with us.

8/10 不錯哦

Moohyun

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月11日回覆
Hello Moohyun,We're thrilled to hear you had a great stay with us! If there's anything we can do to make your future visits even more enjoyable, please don't hesitate to reach out.

10/10 有夠讚

Dwayne

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very Clean updated and modern
於 2024 年 4 月住了 2 晚
Manager 於 2024年4月9日回覆
Hello Dwayne,We are pleased to hear that you found our hotel clean, updated, and modern. Your positive feedback is greatly appreciated as we strive to provide a comfortable experience for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

6/10 一般般

LaQuanna

情侶出遊
不喜歡:員工素質和設施服務
The shower was dirty. The bedding was dirty. The front desk attendant was not friendly at all. She was very short and dry she definitely shouldn’t have a role in customer service
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月7日回覆
Hello LaQuanna,We apologize for any inconvenience and thank you for bringing this to our attention. Your feedback will be shared with the team for further review and improvement. Please feel free to reach out to our management team directly to address any further concerns.

10/10 有夠讚

Kelly

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean room
於 2024 年 3 月住了 3 晚
Manager 於 2024年4月5日回覆
Hello Kelly,We're pleased to hear that you found your room to be clean during your stay. Our housekeeping team works hard to ensure all guests have a comfortable experience. If you have any more feedback or need further assistance, don't hesitate to reach out to our management team directly.

10/10 有夠讚

Angela

喜歡:整潔度、員工素質和住宿環境和硬體
Very nice place to stay
於 2024 年 3 月住了 2 晚
Manager 於 2024年3月27日回覆
Hello Angela,Thank you for sharing your positive feedback with us. We are delighted to hear that you enjoyed your stay at our hotel. Our team works hard to provide a pleasant experience for all our guests. We hope to welcome you back in the future for another enjoyable stay.

8/10 不錯哦

Debra

家庭旅遊
喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
The property was renovated and clean. The staff not very friendly. We were told housekeeping would come after 3 nights there. We were there 4 nights and they never came to clean room.
於 2024 年 2 月住了 4 晚
Manager 於 2024年3月2日回覆
Hello Debra,We appreciate your feedback on the cleanliness of our renovated property. We encourage guests to reach out to our team directly for any housekeeping requests during their stay. Your comments will be shared with our team for improvement.

8/10 不錯哦

Teresa

團體旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
The girl at check in made me stand there with my cane and in pain for her to talk on the phone with a friend about their food. And who ate what. Held her finger up indicating for me and our party to wait til she was finished.
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月29日回覆
Hello Teresa, We apologize for any inconvenience caused during check-in. We will address this issue with our team to ensure prompt service for all guests in the future. Thank you for bringing this to our attention.

10/10 有夠讚

mark del

商務旅客, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Surrounding area is a bit unsafe
於 2024 年 2 月住了 2 晚
Manager 於 2024年2月17日回覆
Hello mark del,Thank you for taking the time to share your feedback. The safety and well-being of our guests is of utmost importance to us. We continuously work with local authorities to ensure a secure environment. We regret if you felt concerned during your stay and reassure you that our team is dedicated to ensuring a comfortable and secure experience for our guests.

8/10 不錯哦

Dead

情侶出遊
喜歡:員工素質、設施服務和住宿環境和硬體
Good
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月17日回覆
Hello Dead,After checking out, I would like to express my disappointment with my recent stay at our hotel. The room was not as clean as expected, with dust and stains on the furniture. Additionally, the WiFi connection was very poor and inconsistent throughout my stay. I hope you can address these issues for future guests.

10/10 有夠讚

Thomas

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great Experience and Better than Expected
I was very pleased in my one-night stay. The entire staff was nice, the hotel was clean, and looked relatively new. This was such a super pleasant surprise when budget hotels tend to offer budget items anymore. The hot breakfast and free cookies and coffee upon check-in reminded me of a nice hotel that wants to serve their clients. When in Goldsboro, I will stay here again.
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月31日回覆
Hello Thomas, Thank you for sharing your positive experience during your recent stay at our hotel in Goldsboro! We strive to provide a clean and comfortable environment for our guests and we're glad to hear that you found our staff to be friendly and the hotel to be in good condition. We take pride in offering amenities like our hot breakfast and complimentary snacks to enhance our guests' stay. We look forward to welcoming you back on your next visit to Goldsboro.

10/10 有夠讚

Latasha

喜歡:整潔度、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚
Manager 於 2024年1月9日回覆
Hello Latasha,Thank you for your perfect rating! We are thrilled to hear that you had a wonderful stay with us. If there is anything else we can do to make your future visits even more enjoyable, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back soon!

10/10 有夠讚

Allen

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great place to stay
Beautiful motel, great staff, rooms were amazing. Really clean
於 2023 年 12 月住了 2 晚
Manager 於 2023年12月30日回覆
Hello Allen,Thank you for your kind feedback! We're delighted to hear that you found our motel beautiful and enjoyed your stay with us. Our staff takes pride in providing excellent service, and we're thrilled that it made a positive impact on your experience. We appreciate your acknowledgement of our clean and amazing rooms. We hope to welcome you back soon for another wonderful stay!

8/10 不錯哦

Brandi

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 3 晚
Manager 於 2023年12月30日回覆
Hello Brandi,We're glad to hear that you had a positive experience during your stay! We appreciate your support and hope to welcome you back in the future. If there's anything else we can assist you with, please don't hesitate to reach out to us.

10/10 有夠讚

Aleksander

於 2023 年 12 月住了 2 晚
Manager 於 2023年12月30日回覆
Hello Aleksander,Thank you for choosing our hotel! We are thrilled to hear that you had a fantastic experience during your stay. We strive to provide excellent service to all our guests, and we're glad that we met your expectations. Should you have any further feedback or suggestions, please do not hesitate to reach out to us. We hope to welcome you back soon for another wonderful stay.

8/10 不錯哦

Lexi

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月23日回覆
Hello Lexi, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 有夠讚

Linda E

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月22日回覆
Hello Linda E,We're thrilled to hear that you had a fantastic stay with us! We strive to provide exceptional service and it's great to know that we met your expectations. If you have any further comments or suggestions, we would love to hear from you. We look forward to welcoming you back in the near future!

8/10 不錯哦

JEFF

於 2023 年 12 月住了 1 晚
Manager 於 2023年12月10日回覆
Hello JEFF,We appreciate you choosing our hotel for your stay. If there were any areas where we could improve, we kindly encourage you to reach out to us directly so we may address your concerns. We hope to have the opportunity to provide you with an even better experience in the future.

10/10 有夠讚

Brenda

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Clean Clean Clean.
The room was so clean. No smelly carpet but nice vinyl flooring. Usual hotel breakfast with eggs and sausage. Juices, coffee, etc. but a very nice eating area. I would definitely stay here again in our travels
於 2023 年 11 月住了 1 晚
Manager 於 2023年12月2日回覆
Hello Brenda,Thank you for your positive feedback on the cleanliness of our rooms and the breakfast options provided. We are glad to hear that you enjoyed our well-maintained vinyl flooring and appreciated our breakfast spread. It would be our pleasure to welcome you back during your future travels.

10/10 有夠讚

Morgan

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
The room was really spacious and clean. Although it was next to a questionable motel, the hotel was safe. Having never stayed in Goldsboro, I felt safe. The only thing my partner doesn’t like was the availability of napkins but it wasn’t that serious
於 2023 年 11 月住了 1 晚
Manager 於 2023年12月2日回覆
Hello Morgan, Thank you for your feedback on the spacious and clean room. We strive to provide a safe environment for all our guests, and we're glad you felt safe during your stay. We appreciate your partner's feedback on the availability of napkins, and we'll take it into consideration for future improvements. Thank you for choosing our hotel in Goldsboro.

8/10 不錯哦

David

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 11 月住了 2 晚
Manager 於 2023年12月19日回覆
Hello David, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 有夠讚

Margaret

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Bathroom was very nice, clean big shower. Room and everything in looked nice and clean. Very reasonable price also!
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月25日回覆
Hello Margaret,We are delighted to hear that you found our bathroom to be nice and clean, with a spacious shower. It's also great to know that you enjoyed the overall cleanliness of our rooms. We strive to maintain a high standard of cleanliness and offer competitive pricing. Thank you for your positive feedback!

8/10 不錯哦

Joseph

家庭旅遊
不喜歡:住宿環境和硬體
Rundown Hotel
This hotel is rundown and needs a good cleaning. The rugs in the elevator were dirty, my bathroom had a bad smell. The wall where my bed was on, had visible beverage stains (someone tried to clean it, but did a lousy job). Breakfast was great the last time I visited. Now, just powered eggs (looked like a muffin) a biscuit and gravy.
於 2023 年 11 月住了 3 晚
Manager 於 2023年11月24日回覆
Hello Joseph, Thank you for sharing your feedback with us. We appreciate your comments and apologize for any inconvenience you experienced during your stay. We strive to maintain a clean and comfortable environment and will address your concerns with the relevant teams to ensure improvements are made. We value your loyalty and hope to have the opportunity to welcome you back for a better experience in the future.

10/10 有夠讚

Yahia

於 2023 年 11 月住了 2 晚
Manager 於 2023年11月22日回覆
Hello Yahia,Thank you for rating our hotel! We appreciate your feedback and are glad that you had a positive experience during your stay. If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back in the future.

10/10 有夠讚

Marina

於 2023 年 11 月住了 2 晚
Manager 於 2023年11月29日回覆
Hello Marina,We are delighted to hear that you had an excellent stay with us. We strive to provide exceptional service to all our guests and it is great to know that we succeeded in making your visit enjoyable. Please feel free to reach out to us if you have any further comments or concerns. We hope to welcome you back again in the future!

8/10 不錯哦

ANNA

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Manager 於 2023年11月7日回覆
Hello ANNA,Thank you for sharing your feedback with us. We appreciate hearing about your experience, as it helps us improve our services. We apologize for any inconvenience you may have encountered during your stay and will address your concerns internally. We value your patronage and hope to welcome you back in the future for a better experience.

2/10 很糟糕

Steve

團體旅遊, 家庭旅遊
喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質和設施服務
Nice
於 2023 年 10 月住了 2 晚
Manager 於 2023年10月29日回覆
Hello Steve,Thank you for your kind review! We strive to provide excellent service and are glad you enjoyed your stay. We hope to welcome you back soon!

10/10 有夠讚

James,Amaranth

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
Staff was very friendly. Lots of dining options within easy driving but not walkable. The breakfasts were OK but nothing special. I was much the same each morning and identical to the Holiday Inn.
於 2023 年 10 月住了 4 晚
Manager 於 2023年10月22日回覆
Hello James,Thank you for your feedback! We appreciate your kind words about our friendly staff. We apologize if our breakfast did not meet your expectations. We will take your comments into consideration for future improvements.

6/10 一般般

Marilyn

喜歡:員工素質
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月22日回覆
Hello Marilyn,Thank you for your exceptional rating! We strive to exceed expectations and provide the best experience possible. We look forward to welcoming you back soon!

2/10 很糟糕

Heather

家庭旅遊
不喜歡:整潔度、員工素質和住宿環境和硬體
Trash
It took three days for the housekeeping staff to dump my trash. I had extra trash from shopping. I let the front desk know three days in a row. I even went so far as to put the room trash on top of the extra trash, which I will mention was neatly stacked in a perfect rectangle. No trash was hanging out. It was very organized and just needed to be taken out. It took me placing an email to the management to get my trash. Dumped the day before I checked out And I stayed for five nights … the bedding had dirty foot prints on it. After my room was “cleaned”, the house keepers hair was in the bathroom sink and on my bed. It was truly an unfortunate experience, my son is stationed here, and I could feasibly be visiting quite frequently, it’s unfortunate that this will not be the hotel I stay at due to several reasons listed above.
於 2023 年 10 月住了 3 晚
Manager 於 2023年10月18日回覆
Hello Heather ,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

6/10 一般般

MIsty

家庭旅遊
Breakfast was a bit sparse but it was not very busy.
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月14日回覆
Hello MIsty ,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 很糟糕

Linda

於 2023 年 10 月住了 2 晚
Manager 於 2023年10月11日回覆
Hello Linda, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

4/10 不太好

Betsy

不喜歡:整潔度、住宿環境和硬體和客房舒適度
expecting it to be better based on the ratings
Check in was easy. The bathroom was full of hair and the desk chair is stained and gross, as were the walls. The sheets and towels seemed clean enough so didn't bother complaining. The biggest issue I had was that the HVAC in my room was not really working, but I didn't realize this until 3am, when I woke up and the room temp had gone up several degrees. I had to keep bumping the thermostat to get it to kick on. The hotel is also on a sort of loud/busy street so a lot of noise if you're facing the parking lot. I know this isn't a 5 star hotel, but I was expecting it to be a little better based on the ratings.
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月7日回覆
Hello Betsy,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

8/10 不錯哦

Raquel

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
very clean and very accessible
於 2023 年 9 月住了 3 晚
Manager 於 2023年10月5日回覆
Hi Raquel,We appreciate your sharing how we met your expectations with our friendly services, and the cleanliness of our guest rooms and we are delighted to learn you enjoyed the comfortable accommodations and convenient location. Your positive ratings are great, and we hope to impress you again during your next visit to the area.

8/10 不錯哦

Terri

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good basic hotel
Nice, clean hotel. Bit over priced.
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月21日回覆
Hi Terri,On behalf of our entire team, I would like to apologize for not meeting your needs with our pricing. We are so disappointed to learn that we fell short of your expectations during your most recent stay with us. We hope you will remember our attributes and return for a future stay to see how we are continuing to grow and evolve.

4/10 不太好

Suzanne

喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
The desk clerk on duty when I checked in seemed vapid and underqualified for the position. I was not greeted but was met with a simple request for my identification. When I asked for a suggestion for a place for dinner she was flustered and offered Applebee's and Olive Garden. When I asked where they were she giggled and said "I'm so bad at explaining things" and quickly disappeared into the back office. However, the lady who worked in the breakfast room was very pleasant.
於 2023 年 9 月住了 3 晚
Manager 於 2023年9月16日回覆
Hello Suzanne,We appreciate the comments, especially with regards to your opinion of our breakfast and your comments about our room. We hope to someday have another opportunity to host your stay.

10/10 有夠讚

Carlton

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月14日回覆
Hello Carlton,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

2/10 很糟糕

Rodrigo

於 2023 年 9 月住了 1 晚
Manager 於 2023年9月28日回覆
Hello Rodrigo, Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 不錯哦

Regina

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff were kind and very helpful.
於 2023 年 8 月住了 2 晚
Manager 於 2023年9月2日回覆
Hello Regina,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our staff. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 有夠讚

Edwin

喜歡:整潔度、員工素質和住宿環境和硬體
no issues
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月29日回覆
Hi Edwin,Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.

6/10 一般般

star

Typical 3* hotel off highway. Clean , basic continental breakfast. Beds average . Nice staff.
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月26日回覆
Hello star, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 有夠讚

Jeanette

喜歡:員工素質、設施服務和住宿環境和硬體
Easy check in and check out. Quiet, clean, safe ans safe. Comfortable bed, nice shower.
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月13日回覆
Hello Jeanette,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our bed and shower. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

10/10 有夠讚

Samantha,New York

喜歡:整潔度和員工素質
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月11日回覆
Hello Samantha,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

10/10 有夠讚

Luciane

於 2023 年 7 月住了 1 晚
Manager 於 2023年8月26日回覆
Hello Luciane,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

8/10 不錯哦

Nicole

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Well I stay there every month and for months the washer and dryer have not worked. Also the ice machine on 1st and 2nd floor do not work as well. But overall always friendly and clean.
於 2023 年 7 月住了 3 晚
Manager 於 2023年8月4日回覆
Hi Nicole,We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will give us another chance so we can provide you with a much more satisfying experience.