The staff seemed disinterested on arrival and asked if we had been before. Upon answering no, they gave us our room cards and said we were on the seventh floor. My husband (who is on crutches with mobility issues) and I headed back to the lift which wouldn't go up to the seventh floor. We exited the lift and asked if there was an issue as it wouldn't seem to work and she said to use the stairs and tap the key card for entry.
The room was extremely basic and didn't feel particularly clean. The sink was opposite the bed and the shower was in a capsule so you had to step out to dry and get dressed in the room. The toilet was behind a door but very cramped. No tea or coffee in the room, you had to go to back to reception for this (was free of charge).
We went out and upon arriving back late, we asked the security guard about the lift that still wouldn't work beyond the sixth floor and he was far more helpful and informed us that you needed to tap the key card above the buttons in the lift to access the upper floors. We really should've been told this information on arrival and again when we were pushed towards using the stairs.
There are a few positives to the hotel. There are ample car parking spaces and free for over 24 hours once registered at reception. The location is good, a few restaurants nearby and easy to walk into the city centre. The checkout time (midday) was also later than most hotels.