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艾略特飯店的評分

4 out of 5
艾略特飯店
2 Governors Parade, Gibraltar

評論

8.4

非常好

10 分，有夠讚；1001 則評論中有 428 則" "
8 分，不錯哦；1001 則評論中有 374 則" "
6 分，一般般；1001 則評論中有 124 則" "
4 分，不太好；1001 則評論中有 53 則" "
2 分，很糟糕；1001 則評論中有 22 則" "

9.0/10

整潔度

8.8/10

員工素質

8.4/10

設施服務

8.0/10

住宿環境和硬體

8.6/10

環保程度

評論

10/10 有夠讚

Ka man

於 2023 年 9 月住了 1 晚
Mary Kinch 於 2023年9月13日回覆
Thank you Ka man, we look forward to welcoming you back again soon Kind regardsMary Mary Kinch General Manager

2/10 很糟糕

真實旅客

不喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2019 年 9 月住了 3 晚
Reservations Team 於 2019年9月24日回覆
Thank you for your feedback. We do appreciate it.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和客房舒適度
於 2018 年 6 月住了 1 晚
mary kinch 於 2018年6月23日回覆
Thank you we look forward to seeing you soon. With kind regards, Mary Kinch

10/10 有夠讚

Claire

家庭旅遊
喜歡：整潔度、員工素質和設施服務
For a 4* hotel there was a lack of tea,coffee water in the room ... Not frequently replenished ... I felt awful having to ask at reception for coffee to take to my room .. I ordered room service ( breakfast) not received what was ordered although staff were there straight away to sort it , it arrived to our room cold. The room was clean and comfortable We asked to be moved to another room , the staff were so accommodating. Thank you Having said that, it's twice I have stayed there. It hasn't put me off returning. Thank you for a lovely stay
於 2024 年 4 月住了 4 晚
Mary Kinch 於 2024年4月26日回覆
Dear Claire Thank you for your feedback which we really do appreciate and I will share with the food and beverage department We all look forward to the opportunity of welcoming you back again soon Kind regards Mary Mary Kinch General Manager

8/10 不錯哦

Denise

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Convenient location to pedestrian walk and Casemates Square. Nice sitting gardens.
於 2024 年 4 月住了 3 晚
Mary Kinch 於 2024年4月26日回覆
Dear DeniseThank you for your feedback which we really do appreciate We all look forward to the opportunity of welcoming you back again soon Kind regards Mary Mary Kinch General Manager

8/10 不錯哦

Annette

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We didn’t sleep much one night as the wind was up and we had our window closed properly but we had an adjoining door in our room that was rattling and the main door in to the room was making a noise 😢
於 2024 年 4 月住了 4 晚
Mary Kinch 於 2024年4月26日回覆
Dear AnnetteThank you for your feedback which we really do appreciate We all look forward to the opportunity of welcoming you back again soon Kind regards Mary Mary Kinch General Manager

6/10 一般般

Celso Antº

商務旅客, 家庭旅遊
喜歡：整潔度
Expensive for limited services and poor breakfast
於 2024 年 3 月住了 2 晚
Mary Kinch 於 2024年3月27日回覆
Dear Celso AntThank you for your feedback which we really do appreciate We all look forward to the opportunity of welcoming you back again soon Kind regards Mary Mary Kinch General Manager

8/10 不錯哦

Dean

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Overall a really good place to stay. My only minor issue was the lifts. Theres only 2 and there used by not only the guests but staff as well. This means you often have to share the lift with a food trolly or cleaners trolly. No stair option as its for fire escape only as far as im aware, they also seem to take an age as they are in constant heavy use.... but its a minor problem really.
於 2024 年 3 月住了 4 晚
Mary Kinch 於 2024年3月27日回覆
Dear DeanThank you for your feedback which we really do appreciate We all look forward to the opportunity of welcoming you back again soon Kind regards Mary Mary Kinch General Manager

10/10 有夠讚

Bev

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The Elliott is a great hotel to stay in if you want to be central. A two minute walk to Main Street and a ten minute walk to Casemates. Ocean Village is a leisurely 15 min walk. I had an executive room which was huge and at the top of the hotel with wonderful views. The hotel offers room service as well as having a great dining/bar area. It has a Cosmopolitan feel and I would definitely stay here again.
於 2024 年 3 月住了 6 晚
Mary Kinch 於 2024年3月27日回覆
Dear BevThank you for your feedback which we really do appreciate We all look forward to the opportunity of welcoming you back again soon Kind regards Mary Mary Kinch General Manager

8/10 不錯哦

Helen

於 2024 年 3 月住了 3 晚
Mary Kinch 於 2024年4月5日回覆
Dear HelenThank you for your high rating which we really do appreciate We all look forward to the opportunity of welcoming you back again soon Kind regards Mary Mary Kinch General Manager

8/10 不錯哦

Ashkan，Rotterdam

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Nice hotel
於 2024 年 2 月住了 1 晚
Mary Kinch 於 2024年2月29日回覆
Dear AshkanThank you for your feedback which we really do appreciate We all look forward to the opportunity of welcoming you back again soon Kind regards Mary Mary Kinch General Manager

10/10 有夠讚

Aidan，Spruce Grove

情侶出遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Hotel was good, location was perfect for shopping and food, and it was in a beautiful quiet spot. Highly recommend👍
於 2024 年 2 月住了 2 晚
Mary Kinch 於 2024年2月29日回覆
Dear AidanThank you for your feedback which we really do appreciate We all look forward to the opportunity of welcoming you back again soon Kind regards Mary Mary Kinch General Manager

10/10 有夠讚

grant

喜歡：整潔度和設施服務
Everyone so friendly. Very clean and tidy. Would definitely recommend
於 2024 年 1 月住了 3 晚
Mary Kinch 於 2024年2月5日回覆
Dear GrantThank you for your feedback which we really do appreciate We all look forward to the opportunity of welcoming you back again soon Kind regards Mary Mary Kinch General Manager

10/10 有夠讚

Deborah

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Convenient location, attractive rooms
Front desk and breakfast staff provide friendly, efficient service and make guest feel welcome with their warm smiles and polite, helpful demeaner, especially Elisabeth. Rooms are attractively decorated with comfortable beds and fabuouls baths. Bottles of procecco and chocolates were a very appreciated welcome gift! Will be back.
於 2024 年 1 月住了 1 晚
Mary Kinch 於 2024年2月5日回覆
Dear DeborahThank you for your feedback which we really do appreciate We all look forward to the opportunity of welcoming you back again soon Kind regards Mary Mary Kinch General Manager

10/10 有夠讚

Pascal

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
zentral in Gibraltar
- Schön eingerichtetes Hotel mit Lobby und Bar - Im ganzen Hotel sehr freundliches Personal - Grosse und schöne Zimmer mit bequemen Betten - Schöner Frühstücksraum mit leckerem Frühstück - Beheizter Pool auf der Dachterrasse ist genial - Wir können dieses tolle Hotel nur empfehlen!
於 2023 年 12 月住了 2 晚
Mary Kinch 於 2024年1月22日回覆
Dear Pascal Thank you for your feedback which we really do appreciate We all look forward to the opportunity of welcoming you back again soon Kind regards Mary Mary Kinch General Manager

10/10 有夠讚

Suzanne

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Four day short break hotel Elliot.
Loved every minute of staying at the Elliot. Room was spacious, beds were the most comfortable bed I have ever slept in in all my years of holidaying. Staff couldn’t do enough for you, and so friendly. Lovely breakfast if there wasn’t something on the breakfast Buffett you required they would make sure it was there the next day.
King size room
Hotel reception
View from room
於 2024 年 1 月住了 4 晚
Mary Kinch 於 2024年1月22日回覆
Dear SuzanneThank you for your feedback which we really do appreciate We all look forward to the opportunity of welcoming you back again soon Kind regards Mary Mary Kinch General Manager

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent location and value
Service was top notch. Bed was very comfortable. Both lamps in our room did not work, and it was so dark. Great location! And great value for the price. Bathroom needs an update and a larger sink area.
於 2023 年 12 月住了 1 晚
Mary Kinch 於 2024年1月22日回覆
Dear anonymousThank you for your feedback which we really do appreciate We all look forward to the opportunity of welcoming you back again soon Kind regards Mary Mary Kinch General Manager

6/10 一般般

Marcus

Its a god hotel, they do what they suppose to but no "extra'. The food could be much better. Great location.
於 2023 年 12 月住了 5 晚
Mary Kinch 於 2024年1月22日回覆
Dear MarcusThank you for your feedback which we really do appreciate We all look forward to the opportunity of welcoming you back again soon Kind regards Mary Mary Kinch General Manager

8/10 不錯哦

Carlo

家庭旅遊
喜歡：員工素質、住宿環境和硬體和客房舒適度
Viaggio di fine anno
Tutto ok
於 2023 年 12 月住了 1 晚
Mary Kinch 於 2024年1月22日回覆
Dear CarloThank you for your feedback which we really do appreciate We all look forward to the opportunity of welcoming you back again soon Kind regards Mary Mary Kinch General Manager

10/10 有夠讚

Tanja

於 2023 年 12 月住了 1 晚
Mary Kinch 於 2024年1月22日回覆
Dear TanjaThank you for your 5 star review which we really do appreciate We all look forward to the opportunity of welcoming you back again soon Kind regards Mary Mary Kinch General Manager

10/10 有夠讚

Bruce

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Fantastic experience, highly recommend
Unfortunately we only had a quick one night stay, honestly wish it was longer. The hotel is fantastically located to Main Street, The Rock walking tracks and the Gondola. We had a vehicle and parking was incredibly easy, about 20 meters from the front door (in the middle is Gibralter!!) The staff are great, super friendly and very helpful. We upgraded to a suite on the top floor with a massive balcony with amazing views over the harbour and the city. The gym is probably better equiped than most globogyms. Brilliant hotel, highly recommend
於 2023 年 12 月住了 1 晚
Mary Kinch 於 2024年1月2日回覆
Dear BruceThank you so much for sharing your experience with us We're extremely happy that you had a positive experience, and we appreciate your feedback We strive to provide a great service and it is a great incentive for the team to read such a lovely review We look forward to welcoming you back again soon Kind regards Mary Mary Kinch General Manager

10/10 有夠讚

David

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
4 star
This hotel is very clean and the food was good.
於 2023 年 12 月住了 4 晚
Mary Kinch 於 2023年12月21日回覆
Dear Thank you for your feedback which we really do appreciate We all look forward to the opportunity of welcoming you back again soon Kind regards Mary Mary Kinch General Manager

10/10 有夠讚

Darren

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Everything was exemplary
Couldn't fault anything. The biggest and most comfortable bed I have ever slept on while abroad for business. The staff were great, helpful and extremely friendly. Breakfast was delicious and nothing was too much to ask for more
於 2023 年 11 月住了 3 晚
Mary Kinch 於 2023年12月21日回覆
Dear DarrenThank you for your feedback which we really do appreciate We all look forward to the opportunity of welcoming you back again soon Kind regards Mary Mary Kinch General Manager

8/10 不錯哦

Juliet

喜歡：員工素質和住宿環境和硬體
於 2023 年 11 月住了 2 晚
Mary Kinch 於 2023年12月21日回覆
Dear JulietThank you for your feedback which we really do appreciate We all look forward to the opportunity of welcoming you back again soon Kind regards Mary Mary Kinch General Manager

10/10 有夠讚

Kate

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Perfect hotel in an excellent location! I will return when I’m next in Gibraltar. It was clean and stylish and the hotel scent and music really made the ambiance when you walked in the door after a day of exploring! All the staff were friendly and helpful and the man in charge was on hand to say good morning and make sure everything was ok for you! Can’t fault The Elliot!
於 2023 年 11 月住了 4 晚
Mary Kinch 於 2023年12月4日回覆
Dear KateThank you for your feedback which we really do appreciate We all look forward to the opportunity of welcoming you back again soon Kind regards Mary Mary Kinch General Manager

10/10 有夠讚

Ray

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Third time I’ve stayed. Always clean, comfortable and great location
於 2023 年 11 月住了 4 晚
Mary Kinch 於 2023年11月21日回覆
Dear Ray Thank you for your feedback which we really do appreciate We all look forward to the opportunity of welcoming you back again soon Kind regards Mary Mary Kinch General Manager

8/10 不錯哦

jeremy

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice room & West facing balcony. Pity about the breakfast: very noisy echoing room, cheap cereals and minimal fresh fruit to go with. Nice croissants. Slow coffee. But good views (8th floor).
於 2023 年 11 月住了 1 晚
Mary Kinch 於 2023年11月21日回覆
Dear JeremyThank you for your feedback which we really do appreciateI will share your comment with our head chef We all look forward to the opportunity of welcoming you back again soon Kind regards Mary Mary Kinch General Manager

10/10 有夠讚

Amy

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Easy parking tight streets for sure. Comfortable beds. Bar staff was accommodating.
於 2023 年 11 月住了 2 晚
Mary Kinch 於 2023年11月10日回覆
Dear Thank you for your feedback which we really do appreciate We all look forward to the opportunity of welcoming you back again soon Kind regards Mary Mary Kinch General Manager

10/10 有夠讚

Kevin

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Eliott Hotel - Highly Recommend
The Eliott Hotel is clean, comfortable and the rooms have everything you need. It is in a great location within easy walk of the town center and taxi pick up points. Would highly recommend.
於 2023 年 11 月住了 3 晚
Mary Kinch 於 2023年11月10日回覆
Dear KevinThank you for your feedback which we really do appreciate We all look forward to the opportunity of welcoming you back again soon Kind regards Mary Mary Kinch General Manager

10/10 有夠讚

Christopher，Scarborough

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 1 晚
Mary Kinch 於 2023年11月10日回覆
Dear ChristopherThank you for your feedback which we really do appreciate We all look forward to the opportunity of welcoming you back again soon Kind regards Mary Mary Kinch General Manager

10/10 有夠讚

Christopher James，Scarborough

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice, centrally located hotel. Very clean with friendly staff. Quiet pool / sunbathing area Close / within walking distance to all local attractions
於 2023 年 10 月住了 5 晚
Mary Kinch 於 2023年11月10日回覆
Dear Christopher James Thank you for your feedback which we really do appreciate We all look forward to the opportunity of welcoming you back again soon Kind regards Mary Mary Kinch General Manager

10/10 有夠讚

Roland

家庭旅遊
喜歡：員工素質、住宿環境和硬體和客房舒適度
不喜歡：整潔度
於 2023 年 10 月住了 3 晚
Mary Kinch 於 2023年11月10日回覆
Dear RolandThank you for your feedback which we really do appreciate We all look forward to the opportunity of welcoming you back again soon Kind regards Mary Mary Kinch General Manager

8/10 不錯哦

STEPHEN

喜歡：整潔度、員工素質和住宿環境和硬體
My only comment regarding my stay was the breakfast although good choice was Luke warm along with the cup of tea.
於 2023 年 10 月住了 3 晚
Mary Kinch 於 2023年11月1日回覆
Dear StephenThank you for your feedback which we really do appreciate We all look forward to the opportunity of welcoming you back again soon Kind regards Mary Mary Kinch General Manager

10/10 有夠讚

Martin

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Joseph’s Gibraltar trip
Great place to stay. Close to the main shopping streets and a short walk to the cable car. Staff were very nice, polite and helpful. Can thoroughly recommend this hotel.
於 2023 年 10 月住了 4 晚
Mary Kinch 於 2023年11月1日回覆
Dear MartinThank you for your feedback which we really do appreciate We all look forward to the opportunity of welcoming you back again soon Kind regards Mary Mary Kinch General Manager

10/10 有夠讚

Adam

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great place, well located, would go back.
Great place, well located, would go back. Very helpful staff.
於 2023 年 10 月住了 1 晚
Mary Kinch 於 2023年11月1日回覆
Dear AdamThank you for your feedback which we really do appreciate We all look forward to the opportunity of welcoming you back again soon Kind regards Mary Mary Kinch General Manager

10/10 有夠讚

Kevin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 4 晚
Mary Kinch 於 2023年11月1日回覆
Dear KevinThank you We all look forward to the opportunity of welcoming you back again soon Kind regards Mary Mary Kinch General Manager

8/10 不錯哦

George

於 2023 年 9 月住了 4 晚
Mary Kinch 於 2023年11月21日回覆
Dear George Thank you for your feedback which we really do appreciate We all look forward to the opportunity of welcoming you back again soon Kind regards Mary Mary Kinch General Manager

10/10 有夠讚

Alexander Henry

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Room excellent, breakfast simple but superb, bar brilliant, location very useful, staff couldn’t have been more helpful
於 2023 年 10 月住了 3 晚
Mary Kinch 於 2023年11月1日回覆
Dear Alexander HenryThank you for your feedback which we really do appreciate We all look forward to the opportunity of welcoming you back again soon Kind regards Mary Mary Kinch General Manager

10/10 有夠讚

Robert

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 4 晚
Mary Kinch 於 2023年11月1日回覆
Dear RobertyThank youWe all look forward to the opportunity of welcoming you back again soon Kind regards Mary Mary Kinch General Manager

10/10 有夠讚

Rachel

於 2023 年 8 月住了 2 晚
Mary Kinch 於 2023年11月1日回覆
Dear RachelThank you We all look forward to the opportunity of welcoming you back again soon Kind regards Mary Mary Kinch General Manager

6/10 一般般

Peter

情侶出遊
喜歡：整潔度
不喜歡：員工素質和設施服務
The staff's command of English was generally rather poor to non-existent. The hotel was quite central and convenient but the price for this was that, the surrounding area was rather noisy and not particularly clean.
於 2023 年 10 月住了 3 晚
Mary Kinch 於 2023年10月17日回覆
Dear PeterThank you for your feedback which we really do appreciate We all look forward to the opportunity of welcoming you back again soon Kind regards Mary Mary Kinch General Manager

8/10 不錯哦

Sheila，Warrington

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 3 晚
Mary Kinch 於 2023年10月17日回覆
Thank you Sheila, we look forward to welcoming you back again soon Kind regardsMary Mary Kinch General Manager

8/10 不錯哦

Alex

情侶出遊
喜歡：員工素質和住宿環境和硬體
For the price of the room I expected there to be shower gel and or other bathroom amenities, plus more coffee pods for the room
於 2023 年 10 月住了 1 晚
Mary Kinch 於 2023年10月17日回覆
Dear AlexThank you for your feedback which we really do appreciate We all look forward to the opportunity of welcoming you back again soon Kind regards Mary Mary Kinch General Manager

10/10 有夠讚

Mark

喜歡：整潔度、員工素質和住宿環境和硬體
Very large rooms, good modern decor and friendly staff.
於 2023 年 9 月住了 1 晚
Mary Kinch 於 2023年10月17日回覆
Dear MarkThank you for your feedback which we really do appreciate We all look forward to the opportunity of welcoming you back again soon Kind regards Mary Mary Kinch General Manager

10/10 有夠讚

Norman

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel is located just behind the Main Street in a quiet road. Shopping is easy theres even a Marks & Spencer a few minutes walk. Gibralter is not flat the roads and footpaths are narrow and often step but thats a part of the charm so be prepared. Breakfast at the Elliot is fabulous where the dining room is located on the 8th Floor giving a view over the rooftops and harbour. There are plenty of Bars around modelled on the English style pub. The hotel has its own resturant which we didnt use. The hotel is modern with very friendly staff. This was our second stay at the Elliot, all in all we found it a great place to stay.
於 2023 年 9 月住了 5 晚
Mary Kinch 於 2023年10月4日回覆
Dear NormanThank you for your feedback which we really do appreciate We all look forward to the opportunity of welcoming you back again soon Kind regards Mary Mary Kinch General Manager

10/10 有夠讚

Graham

喜歡：整潔度、員工素質和住宿環境和硬體
Friendly staff and excellent location
於 2023 年 9 月住了 3 晚
Mary Kinch 於 2023年10月4日回覆
Dear Graham Thank you for your feedback which we really do appreciate We all look forward to the opportunity of welcoming you back again soon Kind regards Mary Mary Kinch General Manager

10/10 有夠讚

Denise

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel was very clean and modern, we had kettle and coffee machine in the room which was very comfortable and bottles of water every day in the fridge. It was convenient for getting around everywhere in Gibraltar, the breakfast was lovely and fabulous to sit on the top floor and watch the view first thing, the pool on top of the hotel was a massive bonus after walking all day. The bar area downstairs was also a lovely relaxing area, would definately recommend.
於 2023 年 9 月住了 3 晚
Mary Kinch 於 2023年9月29日回覆
Dear DeniseThank you for your feedback which we really do appreciate We all look forward to the opportunity of welcoming you back again soon Kind regards Mary Mary Kinch General Manager

10/10 有夠讚

Kevin

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Homeward bound
Good location just of the main street, facilities very good although roof top pool was not built for swimming lengths only one meter deep with a ramp at one end reducing this to below half a meter
於 2023 年 9 月住了 1 晚
Mary Kinch 於 2023年9月29日回覆
Dear KevinThank you for your feedback which we really do appreciate We all look forward to the opportunity of welcoming you back again soon Kind regards Mary Mary Kinch General Manager

8/10 不錯哦

Victoria

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This hotel is perfect to explore Gibraltar. It has been recently renovated and has all the amenities you could need. The only downsides are that the pool doesn't open until 11am which is rather late and there were a few maintenance issues with the room that weren't able to be fixed.
於 2023 年 9 月住了 4 晚
Mary Kinch 於 2023年10月4日回覆
Dear VictoriaThank you for your feedback which we really do appreciate We all look forward to the opportunity of welcoming you back again soon Kind regards Mary Mary Kinch General Manager

8/10 不錯哦

Henry，ALGOZ

喜歡：整潔度、員工素質和住宿環境和硬體
We liked the reserved disabled parking very much, but the bed was to high for me to get in without assistance, and the shower was too slippery for me. The room was not made up, we told them at 7.00pm and they put clean towels and shampoo's on the draws, but the bed was not made.
於 2023 年 9 月住了 2 晚
Mary Kinch 於 2023年9月29日回覆
Dear HenryThank you for your feedback which we really do appreciate We all look forward to the opportunity of welcoming you back again soon Kind regards Mary Mary Kinch General Manager