Hi,Thank you for sharing your recent stay with us. It is a pleasure to know that our team delivered superb service and were hospitable.Good to also know that you liked the facilities, activities and Spa at the resort.Your review is greatly appreciated and helps us strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

Hi,Thank you for sharing your recent stay with us. Very pleased to hear of your excellent staycation with our hospitable team.Your kind words will be shared with them. Your review is greatly appreciated and helps us strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

Dear Ho Ming,Thank you for taking time to share your recent stay. Delighted to know of your positive feedback on our resort, team, and service. So pleased that you had an awesome time. We really appreciate the feedback of our guests that helps us strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

Dear Ho Ming,Thank you for taking time to share your recent stay. Delighted to know of your positive feedback on our resort, team, and service. So pleased that you had an awesome time. We really appreciate the feedback of our guests that helps us strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

Dear Wen yu,Thank you for sharing your stay experience with us. It is a pleasure to know you had an excellent staycation.Great that the service extended met your expectations. Your feedback will be shared with the team to help us to continually strive to further improve. Thanks again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

Dear Jenyen,Thank you for sharing your stay experience in the resort. It is a pleasure to hear that your stay was enjoyable. I really appreciate your positive thoughts that helps us to continually strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

Hi HON CHING, Thank you for sharing your stay and posting us online. I am glad you had a great time at the resort. Your comments mean a lot to us all and helps us to continually improve to deliver excellent service. Thank you again for staying with us. Kind regards. Ed Edward Kollmer General Manager

Hi Shuk Wa, Thank you for sharing your recent visit. It is a pleasure to hear of your compliments about our service and the hospitality extended by the team. Great to know we have met your expectations. Your positive feedback will be shared with the team to help us to continually strive to further improve. Thanks again for staying with us and we hope for your return. Kind regards. Ed Edward Kollmer General Manager

Hi PO HAO, Thank you for your recent stay and positive thoughts about our resort. I am glad to know that the team looked after you during your stay. Your kind ratings mean a lot to us all and it helps us strive to continuously to deliver excellent service. We hope to have the pleasure to welcome you back for another stay with us. Kind regards. Ed Edward Kollmer General Manager

Hi Annie, Thank you for staying with us and glad to know your stay was excellent. Your comment about the disturbance during your treatment is noted and please rest assured that this will be addressed to ensure no reoccurrence. I am sorry about this and thank you for bringing this to my attention. We truly value the opinion of our guests that helps us strive to continually improve. Thank you again for staying with us. Kind regards. Ed Edward Kollmer General Manager

Hi Tsz Pak, Thank you for staying with us and glad that your stay was excellent. I really appreciate your kind rating and posting us online. Thank you again for staying with us. We hope for your return. Kind regards. Ed Edward Kollmer General Manager

Hi Miu Chun Monni, Thank you for sharing your stay with us. Great that your stay was enjoyable. We truly value the opinion of our guests and delighted that the service delivered by the team has met your expectations. Thank you again for staying with us. Kind regards. Ed Edward Kollmer General Manager

Hi Chen xi, Thank you for staying with us and great to know you had an excellent stay. I am pleased to know that the service that the team delivered has met your expectation. Thank you again for staying with us and we hope for your return. Kind regards. Ed Edward Kollmer General Manager

Hi WING KWONG, Thank you for sharing this. I am glad that the team looked after you during your stay. Your comments about the TV remote control, providing of hanger and the beds are noted and will be addressed. Thank you again for staying with us. Kind regards. Ed Edward Kollmer General Manager

Hi KK, Thank you for your recent stay. I am pleased that you like our renovated resort and the daily breakfast. Your comment about the free shuttle bus service is noted and will be looked into. Thank you again for staying with us and we look forward to your return. Kind regards. Ed Edward Kollmer General Manager

Hi C C, Thank you for staying with us. Thank you for comments about our resort and renovated room as well as the good meals. Great to know that you will be staying with us again. Your thoughts mean a lot to us and we will strive to continuously improve. We look forward to welcome you back for another memorable stay with us. Kind regards. Ed Edward Kollmer General Manager

Hi, Thank you for staying with us and great to hear you had an excellent experience. Thank you for your kind words about the team’s friendly and helpful attitude. I am glad we meet your expectations. Your thoughts mean a lot to us all. It helps us strive for improvement to deliver excellent service. We hope for your return. Kind regards. Ed Edward Kollmer General Manager

Thank you so muc for yoru great score, gald we mad it a memorable and successful time for you. We all look forward to welcoem you back in a near future for greater comfor tand facities in our transforemd property. Most sincerely Francois

Thank you very much for your kind comments. I am delighted to let you know that we are starting our Resort transformation started in October, one wing at the time over three wings to assure no disturbances for our in house guests. Our new product will provide greater guests comfort and satisfaction with all the improved facilities. We look forward to welcome you back for you to experience the new PARKROYAL Penang. Have a real beautiful day Sincerely Francois

Thank you very much for your very kind message and feedback, much appreciated. Your positive feedback will be pass to all concern and surely will motivate all of them, including me to continue to work hard in serving our guests better day after day. We will continue to improve in our housekeeping. Thank you very much for your support and recommendation . we all look forward to welcome you back to PARKROYAL Penang in near future. Have a fantastic new Year ahead. Very sincerely Francois

Thank you for your score but regret that youdid not share your issue or contacted us while staying with us to assist you to have a more memorable hotel experience. We ar ehere to make it right and fo rour guests to enjoy their stay with us. SIncere apologies ! Sincerely Francois

Thank you for sharing with us and comments, greatly appreciated! You can rest assure I will share them with my Team and assure to review for improvement where necessary, sincere apologies for any inconveniences caused and sincerely regret you did not approached us while staying with us to see how we could have make it a more memorable stay for you, please accept my most sincere apologies. Very sincerely, Francois

thank you very much fo ryorugood score and pleased to know you had a pleasant stay with us Sincerely FArncois

How nice to receive your great scores and comments, greatly appreciated! You can rest assure I will share them with my Team and it will surely come as a great boost of moral to all of them and ensure for all of us to keep trying harder to provide our guests with memorable hotel experiences at PARKROYAL Penang. Thank you very much Francois

Thank you for sharing with us and comments, greatly appreciated! You can rest assure I will share them with my Team and assure to review for improvement where necessary, sincere apologies for any inconveniences caused and sincerely regret very much you did not approached us while staying with us to see how we could have make it a more memorable stay for you by understanding better your issues as now it is a little late to rectify or improve for yoru goodself regrettably, please accept my most sincere apologies. Thank you very much for your time to share with all of us! Have a wonderful time ahead. Very sincerely, Francois

真高兴收到你的伟大的成绩和意见，不胜感激！你可以放心，我会与我的团队分享他们，它也必将为寓意个个很大的鼓舞，并确保对我们所有人来说，以保持更加努力为我们的客人在槟城宾乐雅酒店难忘的经历。 谢谢你这么多的时间，我们所有的人分享，真诚非常感谢！ 前面有一个美好的，真棒时间。 很诚恳， 弗朗索瓦

Thank you very much for sharing with all of us your very kind and generous score of your stay with us. We are so pleased you had a memorable time , it is very conforting as at time we are no more sure if we do it right; THANK YOU VERY MUCH! We all look forward to welcome you back at PARKROYAL Penang and in meantime wish you an outstanding and awesome time ahead. Very sincerely Francois

WONDERFUL we are so pleased to read your comments, it is very rewarding to all of us a tthe resort. We all look forward to welcome you back to PARKROYAL Penang in a not too distant future. Have an outstanding time ahead. Most sincerely, Francois

Thank you so much for your support and very pleased to see that we made it an enjoyable and memorable trip for you at PARKROYAL Penang. We all look forward to welcome you back and wish you fantastic time ahead. Very sincerely Francois

Thank you for sharing with us and we are delighted to know your first experience with PARKROYAL Penang Resort was a success. It mean a lot to all of us at the Resort. I am pleased to let you know we are actually reviewing proposal for our product upgrade to assure all our guests comfort. Have a wonderful time ahead. Very sincerely, Francois

Your very kind and generous comments about our Associates will not come unnoticed and will surely boost their moral to a higher level to perform even better to ensure guests satisfaction while staying with us at PARKROYAL Penang Resort. Real happy you had memorable hotel experiences! Also so happy to read that your children had a great time in our children club, fantastic!! :- )) We all look forward to welcome you back soon and in mean time we wish you a wonderful and awesome time ahead. Very sincerely Francois

Thank you so much for your kind score for yoru stay with us at PARKROYAL Resort Penang. I am so pleased we created a memorable time for you. Thank you for your support and kind recommendation. Have a wonderful, wonderful and beautiful time ahead. Very sincerely, Francois

Dear keera, Thank you for taking time to articulate your stay experience. Great to hear of your enjoyable staycation.We truly value the comments from our guests that helps us to serve better. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

Dear Sarah,Thank you for sharing your recent stay with us.Great that you had an awesome time. I really appreciate your review on the team, service and resort.Very pleased that all was perfect.We truly value the comments from our guests that helps us to serve better. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

Dear Siew Wai,Thank you for sharing this.I am pleased to hear you were upgraded to the Lanai Suite which was spacious and accommodated you.I am sorry that Javana Lounge was humid and the air conditioning at Cinnamon Asian Kitchen was not cold enough.Also, your feedback on the taste and quality of the food is much regretted. This will be addressed to improve.Again, my apologies for your observations.I really appreciate the opinion of our guests that help us strive to improve.Thank you again for staying with us.Kind regards,EdwardEdward KollmerGeneral Manager

Dear Rachid,Thank you for taking time to rate your stay.Regret we did not meet your expectations this time.We truly value the opinion of our guests that help us to continue to improve.Thank you again for staying with us.Kind regards,EdwardEdward KollmerGeneral Manager

Dear Samuel,Thank you for sharing your staycation. I would like to profusely apologize for what happened.I am sorry for the noise from the fireworks due to CNY which had affected your sleep experience.Also, regret that resort did not meet your expectations. Thank you for this and I am sorry for what you encountered.We truly value the opinion of our guests that helps us to continually improve.Thanks for staying with us. Kind regards.EdwardEdward KollmerGeneral Manager

Dear Ruby,Thank you for sharing your staycation. Very pleased to hear of your enjoyable trip. So glad that you like the location and the buffet breakfast was sumptuous. Your feedback on the resort is noted.We truly value the opinion of our guests that helps us to continually improve.Thanks for staying with us. Kind regards.EdwardEdward KollmerGeneral Manager

Dear WFMichael,Thank you for taking time to articulate your staycation with us. At the outset I would like to profusely apologize for what happened.I am sorry to know that your request for the rooms to be next to each were not arranged although it was confirmed.Also, regret that you had to wait for your rooms and although the team member had accorded late check out for you, you were locked out at 12 noon.I am sorry that our team member did not reprogram the key to facilitate late check out. Whilst not an excuse, our Resident Manager has been tasked to make the necessary improvements.Thank you for bringing these matters to our attention.The team and I are truly sorry for your observations. If I can be of further assistance, please do not hesitate to contact me. Kind regards.EdwardEdward KollmerGeneral Manager

Dear Neelu, Thank you for sharing your recent stay with us. I really appreciate your ratings and review on your stay.We truly value the comments from our guests that helps us to serve better. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

Dear Ryo,Thank you for rating your recent stay. It is great to hear of your pleasant stay.We truly value the opinion of our guests that helps us to continually improve.Thanks for staying with us. Kind regards.EdwardEdward KollmerGeneral Manager

Dear Corinna,Thank you for sharing your wonderful staycation. Very pleased to hear the service was superb and you all enjoyed the resort. We truly value the opinion of our guests that helps us to continually improve.Thanks for staying with us. Kind regards.EdwardEdward KollmerGeneral Manager

Dear SITI MARIAH,Thank you for sharing your recent stay with us. Very pleased to hear of your excellent staycation with our hospitable team.Your kind words will be shared with them. Your review is greatly appreciated and helps us strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

Dear MI SUK,Thank you for sharing your recent stay with us. Very pleased to hear of your excellent staycation with our hospitable team.Good to know the team was hospitable and met your requirements. Your review is greatly appreciated and helps us strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

Dear Deborah,Thank you for sharing your recent stay with us. I am delighted all was good and you had an enjoyable time.We truly value the comments from our guests that helps us to serve better. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

Dear John,Thank you for sharing your recent stay with us. Very pleased to hear of your excellent staycation with our hospitable team.Your kind words will be shared with them. Your review is greatly appreciated and helps us strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

Dear Paul,Thank you for sharing your recent stay with us. It is a pleasure to know that our team delivered superb service and were hospitable.Your review is greatly appreciated and helps us strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

Dear OKUTO,Thank you for sharing your recent stay with us. It is a pleasure to know that our team delivered superb service and were hospitable.Your review is greatly appreciated and helps us strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager