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奧古斯塔灣飯店的評分

3.5 out of 5
奧古斯塔灣飯店
Queen's Highway, George Town, Exuma Islands

評論

8.4

非常好

10 分，有夠讚；329 則評論中有 158 則" "
8 分，不錯哦；329 則評論中有 113 則" "
6 分，一般般；329 則評論中有 36 則" "
4 分，不太好；329 則評論中有 16 則" "
2 分，很糟糕；329 則評論中有 6 則" "

8.6/10

整潔度

8.6/10

員工素質

7.6/10

設施服務

8.2/10

住宿環境和硬體

7.8/10

環保程度

評論

2/10 很糟糕

Courtney Marie

於 2022 年 9 月住了 3 晚

10/10 有夠讚

Alta L

喜歡：整潔度、員工素質和住宿環境和硬體
於 2022 年 7 月住了 8 晚

10/10 有夠讚

Yoel

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice quiet spot
於 2022 年 7 月住了 1 晚

8/10 不錯哦

Susan

喜歡：整潔度和員工素質
The staff at Augusta Bay are what make this property shine. Friendly and warm, you immediately feel part of the family. The proximity to the beach and short stroll into George Town were perfect. The rooms are a little outdated but still clean and well maintained. Only disappointment was that the hotel restaurant wasn't open and there were limited options nearby. I was also surprised by the $10p/n Expedia fee I was charged on check-out which wasn't otherwise mentioned anywhere.
於 2022 年 6 月住了 2 晚

8/10 不錯哦

Kelly

喜歡：整潔度、員工素質和客房舒適度
於 2022 年 6 月住了 5 晚

10/10 有夠讚

Frank

於 2022 年 5 月住了 4 晚

10/10 有夠讚

Curtis

商務旅客
喜歡：員工素質、設施服務和住宿環境和硬體
Very pleasant staff.
於 2022 年 5 月住了 1 晚

10/10 有夠讚

Kelly

家庭旅遊
喜歡：整潔度和員工素質
Room 204 is THE BEST!! View and staff are great
於 2022 年 5 月住了 1 晚

8/10 不錯哦

Donna

喜歡：整潔度、住宿環境和硬體和客房舒適度
Very friendly staff / Unfortunately the restaurant was not open for lunch/diner.
於 2022 年 5 月住了 3 晚

10/10 有夠讚

Simon

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Really nice service from the staff. Room was dated but clean. All good except for the glass door on my room that you could not see through due to moisture. Overall very good
於 2022 年 4 月住了 3 晚

6/10 一般般

colin

情侶出遊
不喜歡：設施服務
Staff were great - but no room cleaning or food except minimal breakfast. Must taxi to town - there are a couple of restaurants close by, but walking in the narrow road is suicidal!
於 2022 年 4 月住了 4 晚

6/10 一般般

Charles

情侶出遊
喜歡：員工素質
不喜歡：住宿環境和硬體
While a continental breakfast was available, the restaurant and bar where not open and had not been open for a while, unlike verbiage in the description The property is very outdated, with limited maid service, but it is on the water and close to other restaurants and activities.
於 2022 年 4 月住了 3 晚

8/10 不錯哦

Belkis

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very pleasant, relaxing and great service
於 2022 年 4 月住了 2 晚

8/10 不錯哦

Sandra，Greenfield

情侶出遊
喜歡：整潔度和員工素質
Best place to stay in Exuma, location is perfect. We visited in 2013 and stayed at Augusta Bay and loved it. Still love it and understand that circumstances have contributed to a bit of a decline in property maintenance. Hopefully things will be spruced up a bit before our next visit. We will definitely be back. Arlene and Frances very kind and helpful. Breakfast options with a little more creativity would be nice and hope to see the bar and restaurant open in the future.
於 2022 年 4 月住了 4 晚

10/10 有夠讚

Gina

喜歡：整潔度、員工素質和住宿環境和硬體
Great stay at Augusta Bay
Such a great stay! Francis, Arlene and DJ were amazing! They helped answer all my questions and with booking excursions. The view was over the top and would definitely stay there again!
於 2022 年 3 月住了 7 晚

10/10 有夠讚

Scott

喜歡：整潔度、員工素質和住宿環境和硬體
Great location
於 2022 年 3 月住了 1 晚

8/10 不錯哦

Max

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Lovely view of the ocean
於 2022 年 3 月住了 1 晚

10/10 有夠讚

Talore

家庭旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
The ocean from our room
於 2022 年 3 月住了 3 晚

8/10 不錯哦

Chris

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Georgetown Exuma
Nice place to stay on the water in Georgetown.
於 2022 年 2 月住了 1 晚

10/10 有夠讚

David

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
The view from our corner king room was incredible. Staff were helpful by allowing us to check in at 8 am, after an early airport arrival. Staff went above and beyond to help arrange a boat excursion, assisted with taxis, and follow up regarding covid related travel requirements
於 2022 年 2 月住了 2 晚

10/10 有夠讚

Cristie

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Our stay at Augusta Bay was wonderful! We have been coming to George Town for nearly 20 years by land and sea and have never stayed here before. The next time we are in town I will book here again without hesitation. DJ, Francis and Arleen were all incredibly helpful and kind. The view is beyond amazing. Having a rental car would be helpful but the walk into town is easy albeit busy with local traffic. Augusta Bay is a gem!
於 2022 年 2 月住了 3 晚

10/10 有夠讚

Jeffrey

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Would like to come back for a week. Reminds me of Negril In the old days. A great place for vagabonds who like it slow, peaceful and quiet. Gorgeous ocean here.
於 2022 年 2 月住了 1 晚

2/10 很糟糕

david

於 2022 年 2 月住了 1 晚

8/10 不錯哦

James

喜歡：整潔度、員工素質和住宿環境和硬體
Arlene and the team at the resort were exceptionally helpful and responsive to our needs!
於 2022 年 2 月住了 4 晚

10/10 有夠讚

Dean

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2021 年 11 月住了 4 晚

10/10 有夠讚

Elizabeth

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great staff
於 2021 年 10 月住了 2 晚
IanW 於 2021年10月6日回覆
Thank you for the lovely revue. Please come back and see us soon.

8/10 不錯哦

Rachael

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Location is great, staff is super friendly. Restaurant and bar are closed still so you need to bring your own food abd drinks if you are hanging out in the hotel, or go to a couple of places next door.
於 2021 年 9 月住了 1 晚
Ian W 於 2021年10月6日回覆
Thank you for the nice review. We hope to have the restaurant open as soon as tourists return to the island in decent numbers. At the moment we are in hurricane season and tourism is at its lowest. Thanks for your patronage.

10/10 有夠讚

Amber Mae

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2021 年 9 月住了 5 晚

4/10 不太好

真實旅客

喜歡：整潔度
不喜歡：設施服務和住宿環境和硬體
I stayed at the Augusta Bay for 5 nights. When I arrived I was told I had to pay a $10 a night Expedia fee which I didn't understand and I never had to pay a fee before for using Expedia. My room was not ready when I arrived at 3 and had to wait 2 hrs for it to be ready. The room was clean and comfortable. The breakfast was limited to a few items cereal, fruit, granola bars, muffins, yogurt and juice and coffee. The area was convenient to Gerorgetown but you still need a vehicle to get around. The restaurant was closed but there was access to 2 other restaurants within a short walking distance at the other resort properties. Internet consisted of a Wifi Hotspot which was located in my room and was shared between multiple rooms but worked ok.
於 2021 年 7 月住了 5 晚
IanW 於 2021年8月6日回覆
We apologize for the room not being ready on time. We had an unexpected full house the night before and with limited staff, due to COVID, we had an unusual delay. Our complimentary breakfasts are a standard continental at the moment, but from next week our restaurant will be open for breakfast and lunch. We have been upgrading our kitchen. There are other restaurants in close proximity. Thank you so much for staying with us.

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：設施服務
The staff is beyond amazing!!!!! We loved the staff. They were the best anyone could ask for. The amenities were not good. No bar or food, but the view was amazing staff amazing!
於 2021 年 7 月住了 3 晚
Ian W 於 2021年7月31日回覆
Thank you for the nice review. The bar is open to serve drinks every day, with Frankie Bananas - outside bar, is open on Friday nights. Breakfast is served to guests and we will open for breakfast and lunch, starting next week. The island is slowly getting back to normal and we open facilities to meet demand.

10/10 有夠讚

Kelly

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Our 3rd time at Augusta Bay, we love it there, clean, beautiful views, friendly, helpful staff, we’ll be back a forth time soon . Thank you Augusta Bay
於 2021 年 7 月住了 2 晚
IanW 於 2021年7月25日回覆
We appreciate your patronage and thank you so much. It’s always a pleasure to have you stay with us.

4/10 不太好

真實旅客

情侶出遊
不喜歡：員工素質、設施服務和住宿環境和硬體
As a resident of The Bahamas, Visiting Exuma this past weekend I booked with Augusta Bay I got to the resort at about 6:30 & front doors were locked went to their side door to get to the front desk & there was NO ONE at the desk to greet me The place was dark absolutely NO employee was working Can you believe this? My spouse and I called out so someone can atleast come out still NO ONE There were people out on the deck at the barside We went to the guy that I guess was the bartender they left instructions with him to tell us where our room would be.Ms Francis the receptionist is finaly on duty The room had NO hot water she said it’s a trick to it to get hot water The room smelt musty the room I would say road side We requested the room we paid for She stated that she leaves at 2Pm and manager leaves 5pm NO staff on premises after both leave The mngr said he lives 5 minutes away in the event of emergency he would make himself available To add injury to insult he did not leave a # they are partially open We were told you are informed of this upon arrival if you are lucky enough to arrive within there designated working hours This is UNACCEPTABLE this is NOT A NORM for the island as we frequent there Exuma is one of the nicest islands lots to do there It is my goal to help you guys make and informed decision The hotel however is not worth the money in its current state I would recommend visiting the island for certain but finding other accommodations.
於 2021 年 6 月住了 3 晚
Ian W 於 2021年6月19日回覆
The manager discussed this guests complaints at length and we thought all had been resolved. He apologized that the front desk lady was not there to greet him as she was assisting at the bar, which was unusually busy for a Friday night. The guest has stayed with us on three previous occasions and knows his way around. His room was not ‘roadside’ - all our rooms are ocean facing - within 40 feet of the water. He did have hot water but turned the device the wrong way. After his complaint we moved him to a room closest to the water. Getting back to regular business, post COVID, has been tough and sometimes our staff have to multi task - hence the front desk lady not being at the front desk.

10/10 有夠讚

Charles

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 6 月住了 1 晚
Ian W 於 2021年6月10日回覆
Thanks for the nice review. We appreciate your comments.

10/10 有夠讚

Jennifer

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Cute hotel on a nice beach!
It was a very friendly and very nice resort. They gave us a free upgrade to q King Oceanside room. Nice walk out room to the pool and ocean. Very accommodating to early arrival and leaving late. 5 stars all the way! *This being said, this room was advertised as having an onside bar and a big continental breakfast. Understanding that COVID caused restrictions. They keep their advertising of this being open, there is some beer and some bottles of liquor they say they can serve to you outside, but no one to do it for you. The bar on the pier that looks fun is only open Friday nights. Things may change soon. There are a couple good restaurants and bars feet away.
於 2021 年 6 月住了 1 晚
IanW 於 2021年6月9日回覆
Thanks so much for the nice review. We are trying to get back to normal with food and beverage and apologize for any shortcomings. Please come and see us again.

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff was very friendly & helpful!
於 2021 年 5 月住了 4 晚
Ian W 於 2021年6月1日回覆
Thank you for the very nice review. I will pass your best wishes on to the staff.

6/10 一般般

真實旅客

情侶出遊, 團體旅遊, 家庭旅遊
不喜歡：員工素質和設施服務
We booked in May 2020, paid in full thru Expedia 3 rooms 3 couples. We wanted to experience an off resort site and extend our stay in Exuma by one day. I tried starting in early March to contact the hotel. To the point that I contacted the Bahamas tourism to determine whether they were even open. Once on island I called 8 times between 4/6 & 4/7.I did try to stop in on one of my outings early in the week but no one was there Finally 27 hrs before checkin the hotel contacted me via cell. They had my number all along. Clerk told me of additional fee for cleaning (no problem..Covid and all), restaurant and bar closed, they wanted to know the exact time we were going to check in and could we check in early? I explained that I had booked an off island excursion & not before 3pm check in. All the attempts to contact the hotel, put a damper on my vaca. Unfortunately, one member of our party had a minor knee injury, so walking to the fish fry was going to be out of the question. I called hotel explained the injury, and how walking to fish fry out of question. No suggestions to help with food etc. I asked about cancelling, the female manager said nicely contact Expedia, Augusta Bay couldn't do a thing. I feel if they were sincere about hospitality they would have done something. Currently out $708.45. Expedia aka black hole. Compensation is reasonable request when you don't provide what was booked. I saw response from neg review...that said alot about Augusta Bay.
於 2021 年 4 月住了 1 晚

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度和員工素質
4th trip to Augusta Bay Inn. Tremendously Friendly staff as usual! The inn and island are still feeling the effects that Covid has had on tourism. However, the staff preservers with what they have to work with. The restaurant is closed, but no biggie here; there are plenty of places nearby to eat and you still get an included continental breakfast as promised. Amenities is a funny word - you are on a quant island in the Atlantic Ocean. They got a pool - with a pool guy; they got WiFi; they got a small fridge if you ask for it; the shower water is warm, and the towels are clean and changed daily - what else do you need for the price you are paying? Oh, and the water - the beautiful blue-green reason you came here is 20 feet from the room! This place ain’t perfect, the island is not Nassau, and I guess if you are a pampered type then Sandals is up the road. You do get what you pay for, and this place is great to rest your head between your daily adventures in paradise. Please Enjoy!
於 2021 年 3 月住了 5 晚
IanW 於 2021年4月14日回覆
Thank you so much for the nice review. We are trying our best to offer our guests a wonderful experience firing very difficult times. We are all hoping that everything will revert back to normal in the near future. We appreciate your support.

2/10 很糟糕

真實旅客

團體旅遊
不喜歡：員工素質和設施服務
Do not stay!!! Hotel is pretty much closed. Arrived on the island to stay at this hotel and found out it was closed, no amenities, no restaurants. Not sure if the hotel is belong sold off. We were never informed that this would be the case prior to arrival, guests should be able to make an informed decision. There was not even housekeeping amenities available. We were able to find more fitting accommodations once we arrived and contacted the hotel to cancel. We were told by the manager Tom that we would be refunded, since we never spent one single night of our stay there. The hotel informed us that we needed to go through Expedia and we did, only to be informed that the hotel denied our request for a refund. Simply and utterly unacceptable! I would like to be contacted directly by the hotel with some type of concession or some percentage of my money refunded.
於 2021 年 3 月住了 5 晚
IanW 於 2021年4月3日回覆
The review above is astounding - to say the least. Our staff waited late into the evening for their arrival, but they were ‘no shows’. It is now a week later and we have never spoken to or seen these people. They have never set foot on Augusta Bay property. We can only assume that they were coerced by a taxi driver to go elsewhere and that he will sort everything out for them. Them stating that the hotel is for sale is untrue. Them stating that there were no house keeping amenities is untrue - how would they know? We do not have a manager named Tom. They made no contact with our management whatsoever - to either cancel their reservations or request a refund - all refunds are done through Expedia. This type of review is very disturbing because it is completely and utterly false - as can be seen by all the wonderful post - pandemic reviews that we have received

8/10 不錯哦

Jennifer

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Cozy each hotel
Great place, small beach front hotel. Staff friendly and allowed early check in. Very quiet, especially due to CoVid and few tourists. Their restaurant was closed but they provided a continental breakfast in the room. Easy 3 minute walk to a great restaurant. Enjoyed our 1 day stay prior to our plane.
於 2021 年 3 月住了 1 晚
IanW 於 2021年3月14日回覆
Thanks for the nice review. Our restaurant will open once the tourists start coming back. We look forward to seeing you again.

8/10 不錯哦

George5th，Virginia

情侶出遊
喜歡：整潔度和員工素質
The staff was great; especially given the difficult circumstances of the pandemic. Beautiful views of the water and islands!
於 2020 年 10 月住了 6 晚
Ian W 於 2020年11月5日回覆
Thank you for the nice review. Please come and see us again when circumstances are different.

8/10 不錯哦

Mike，Tampa FL

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Restaurant was closed due the Covid-19. so not much I say about food. Staff was very nice as was everyone we meet.
於 2020 年 7 月住了 3 晚
Ian W 於 2020年7月19日回覆
Hi Mike, thank you for the nice review. Hopefully everything will get back to normal soon.

10/10 有夠讚

James

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
best
Great hotel. Very clean. Great views.
於 2020 年 7 月住了 1 晚
IanW 於 2020年7月9日回覆
Thanks so much for the nice review. Come back and see us soon.

2/10 很糟糕

真實旅客

於 2020 年 3 月住了 1 晚
Ian W 於 2020年6月23日回覆
This is tough to respond because there is no content. We have been closed since March and recently opened on June 20th. We have not had any Expedia guests yet.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2020 年 3 月住了 4 晚
IanW 於 2020年3月10日回覆
Thank you for giving us a great review. We really appreciate your business.

8/10 不錯哦

真實旅客

於 2020 年 2 月住了 6 晚
IanW 於 2020年3月10日回覆
Thank you for the nice review. We look forward to seeing you again soon.

10/10 有夠讚

Arlet，Los Angeles

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2020 年 2 月住了 2 晚
IanW 於 2020年3月1日回覆
Thank you for the wonderful review. We look forward to seeing yo again in the not too distant future. Hi

8/10 不錯哦

wendy

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
good location, friendly staff. restaurant was ok. other restaurants nearby also.
於 2020 年 2 月住了 1 晚
IanW 於 2020年2月24日回覆
Thanks for the feedback and nice review. Come back and see us soon.

8/10 不錯哦

Mark，Bellflower ca

情侶出遊
喜歡：員工素質和住宿環境和硬體
Great location, walking distance to restaurants and nice beaches. Short drive to Georgetown. Only bad thing is the internet was down during our stay. Not a big deal, but something to note. Staff was great, views where great
於 2020 年 2 月住了 4 晚
IanW 於 2020年2月19日回覆
Thank you so much for your nice review. Unfortunately we are at the mercy of Bahamas Telecommunications (BATELCO) for the internet and they always seem to be ‘working on the lines’. They have guaranteed us a great improvement soon.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Eureka and Arlin are super kind. There was also a lady in the service area. Dont know her name, but she was lovely. To be honest Rest of the people have Bern in bad mood or sonething never say
於 2020 年 2 月住了 4 晚
IanW 於 2020年2月14日回覆
Thank you so much for your excellent review. We look forward to seeing you again.

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beach right there. Great friendly service. Within walking distance to more restaura ts.
於 2020 年 2 月住了 5 晚
Ian W 於 2020年2月14日回覆
Thank you for the nice review. We were happy to have you stay with us and look forward to seeing you again in the near future.